Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)

463 reviews

317 S Main St   Washington Court House, OH 43160
(35 to WCH Exit take Left off exit then Left on 62 the Right on Main St)

(740) 335-3227

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(740) 335-3227

317 S Main St
Washington Court House, OH 43160
(35 to WCH Exit take Left off exit then Left on 62 the Right on Main St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

luna metzig 
Rating:
5.0

Customer did not leave a comment.

Tammy Girton 
Rating:
4.0

Customer did not leave a comment.

DEAN Duros 
Rating:
5.0

Customer did not leave a comment.

McKenzie Maddux 
Rating:
5.0

Customer did not leave a comment.

Dai Parsons 
Rating:
3.0

Customer did not leave a comment.

Richard Basso 
Rating:
1.0

The app is cumbersome, froze up. Made me enter info more than once. Definitely would not use again. Very bad experience

Wayne Krabbe 
Rating:
5.0

Customer did not leave a comment.

Roger Zimmerman 
Rating:
5.0

Customer did not leave a comment.

DONALD STEVENS 
Rating:
5.0

Customer did not leave a comment.

Christie Butcher 
Rating:
5.0

Customer did not leave a comment.

JOEY PENWELL 
Rating:
4.0

Customer did not leave a comment.

joe KASBERG 
Rating:
5.0

Great customer service

Jackie Glispie 
Rating:
5.0

Customer did not leave a comment.

Douglas Boswell 
Rating:
5.0

Nothing I can think of it's a moving truck so it is what it is.

LAURA CURRY 
Rating:
5.0

Very friendly and professional. No complaints

Sharan Barry 
Rating:
5.0

Customer did not leave a comment.

Taryn Johns 
Rating:
5.0

Customer did not leave a comment.

KRYSTA TERRY-PEARSON 
Rating:
5.0

I feel you are overpriced.

Linnie Harper 
Rating:
5.0

Customer did not leave a comment.

Eddie Vallery 
Rating:
5.0

Customer did not leave a comment.

Martin Small 
Rating:
5.0

lights burnt out, expired license plate on trailer, was pulled over by law enforcement, was not able to utilize rental trailer

Scott Dunn 
Rating:
5.0

Customer did not leave a comment.

Debra E Roberts 
Rating:
1.0

Customer did not leave a comment.

Ciarra Shaffer 
Rating:
5.0

Customer did not leave a comment.

Miranda Corner 
Rating:
5.0

C&J Auto have always gone above & beyond with customer service!

Doug Daniels 
Rating:
5.0

Nothing was great

Leroy Yates 
Rating:
3.0

Customer did not leave a comment.

Eileen Fridley 
Rating:
5.0

Customer did not leave a comment.

Steven Yerian 
Rating:
5.0

C and J Auto are always pleasant to deal with!

Shayna Miller 
Rating:
5.0

Customer did not leave a comment.

Dan pfaff 
Rating:
5.0

Customer did not leave a comment.

Richard Gall 
Rating:
5.0

None

Sandy Morris 
Rating:
5.0

It would be good to be open on Saturday mornings. I need a U-Haul one more time on Saturday, February 25th, but this location is closed.

Phillip Wright 
Rating:
5.0

Customer did not leave a comment.

joey ford 
Rating:
5.0

Customer did not leave a comment.

Phillip Wright 
Rating:
5.0

Customer did not leave a comment.

HR Core 
Rating:
3.0

Customer did not leave a comment.

David Askew 
Rating:
5.0

Customer did not leave a comment.

EDWARD HARTSHORN 
Rating:
5.0

Customer did not leave a comment.

Clifford Smith 
Rating:
5.0

Well worth the money, staff very professional thank you

Larry Doss 
Rating:
4.0

Customer did not leave a comment.

Carl Garufi 
Rating:
5.0

The facility was great, but the app was a pain.

Raymond Speelman 
Rating:
3.0

More lights in the parking lot and a clearly marked drop box that corresponds to the one in the pictures

Mark Eyerly 
Rating:
5.0

Customer did not leave a comment.

Ron Stalnaker 
Rating:
5.0

They are the greatest!!

Jack Carr 
Rating:
5.0

Customer did not leave a comment.

Christopher Braman 
Rating:
4.0

Customer did not leave a comment.

Laura Halloran 
Rating:
5.0

C&J were excellent to work with. They explained the trailer I rented, hooked it up for me and Insured all my questions were answered.

Darlene Huttsell 
Rating:
5.0

Very helpful

Charles Burks 
Rating:
1.0

Absolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I’d have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn’t one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.

Salvatore Corrao 
Rating:
5.0

Great place to rent a U-Haul. All the employees are very nice and respectful. Always great service.

Jason Cupp 
Rating:
5.0

They were very nice and helpful and gave me their best appreciation for my business

Marvin Collins 
Rating:
4.0

Everything seemed just fine to me.

Jason Cupp 
Rating:
5.0

All good!

Gene Ferguson 
Rating:
2.0

No dollys were in the U-Haul when I picked it up

Aimee Fulkerson 
Rating:
5.0

Customer did not leave a comment.

Jason Maynard 
Rating:
5.0

Great service, great staff. Very helpful.

Michael Kratochvil 
Rating:
5.0

Customer did not leave a comment.

Branson Moody 
Rating:
3.0

The mobile check in/out was beyond difficult as we needed customer service on the phone with us the whole time and we saw others going through the same experience. Would not let us return and had to call so as to not be charged the $20 “convenience “ charge. Not a good experience. The van was wonderful though. Only recommend for in person pickup

Mal Corey 
Rating:
5.0

Customer did not leave a comment.

Cedric Pettiford 
Rating:
5.0

Customer did not leave a comment.

Tony Clay 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sollars 
Rating:
5.0

Professional super friendly. Easy to deal with.

brian zurface 
Rating:
4.0

Truck was slightly dirty and I feel like I was over charged

Andrew Callender 
Rating:
5.0

Customer did not leave a comment.

DAVID MCCOPPIN 
Rating:
5.0

Customer did not leave a comment.

Christina Hargrave 
Rating:
3.0

Comment on pictures when existing scratches and debts are visible. The pics are hard to see.

Micheal Maxwell 
Rating:
5.0

Not sure their's improvements. He was very friendly. Definitely 10 on customer service. And just made it that much easier where I'll get a rental next.

Nicole Jackson 
Rating:
5.0

Customer did not leave a comment.

Gary Warsaw 
Rating:
5.0

Make sure there are more staff available for people that are getting check-ins because there was only one person doing chickens for U-Haul.

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

Linda Drury 
Rating:
5.0

Customer did not leave a comment.

Brian Beaty 
Rating:
5.0

Super nice and helpful. Tyler made the experience easy and when we couldn’t get the truck I reserved, he upgraded us to a bigger model.

Patricia Runnels 
Rating:
5.0

Customer did not leave a comment.

Miranda Cathell 
Rating:
4.0

Customer did not leave a comment.

Kathleen Barnette 
Rating:
5.0

Not a thing, you did an excellent job!

James Daniels 
Rating:
5.0

Customer did not leave a comment.

Philip Arruda 
Rating:
5.0

Customer did not leave a comment.

Philip Arruda 
Rating:
5.0

Customer did not leave a comment.

MICHELLE OURS 
Rating:
3.0

Customer did not leave a comment.

Angie Ross 
Rating:
4.0

The gentleman was very helpful and went above & beyond to make me feel like I was getting my money's worth as well as a comfort in knowing he had all the bases covered. He assured me that I had no worries that he would take care of my needs an that was a great feeling. Thankful for his gracious assistance in helping me get exactly what I needed an when I needed it.

Jessica Leach 
Rating:
1.0

the vehicle didn’t have a drivers side mirror, safety issue. their wasn’t anyone there to address this issue. it took me 2 and 1/2 hours to pick the truck up, i couldn’t get checked in and i calls the 1-800 # seven times. the truck was on empty when i picked up and muddy inside the cab. the moving blankets i was charged for wasn’t in the back. i will not rent from this place again. all i got when i returned the truck were excuses; i was on vacation, the truck shouldn’t have went out, it was an IT problem when i couldn’t get it picked up. VERY DISSATISFIED CUSTOMER.

Tina Croker 
Rating:
5.0

keepdoingwhatyouaredoing. excellentpeople

Mark Ooten 
Rating:
5.0

Customer service was great

brenda merk 
Rating:
5.0

Customer did not leave a comment.

jeff payton 
Rating:
5.0

Very friendly had a wonderful experience won’t rent from anyone else again thanks!

Leslie Malott 
Rating:
4.0

The mobile pickup doesn’t always work.

Jackson Miller 
Rating:
4.0

Double check gas in tank. When I picked up it was supposed to be 3/4, well the fuel light was on.

WHITNEY MICK 
Rating:
4.0

The registration for off hour rentals didn’t go as smoothly as I would have expected. Other then that it went well.

Philip Arruda 
Rating:
4.0

Arrived at 9:06 am to pickup and didn’t leave until closer to 9:45 am. It took awhile to do the online check-in and get approval.

Stephanie Dunham 
Rating:
5.0

The people and facility were great locally, very helpful. My frustration was with the UHaul website, booking, not particularly user friendly. Didn't have all truck options for my towing vehicle, so said my truck didn't have proper towing capacity. Frustrating. I finally chose something just to complete online booking. When I got to C&J, none of my reservation was showing. So had to redo all. Employees were apologetic, but clearly UHauls site needs serious overhaul. Same experience on return of trailer...site was down, so had to leave it without receipt. They did email, but still...again no fault of local facilities or their staff. All on UHauls booking online tool....terrible.

MaryKay Brada 
Rating:
5.0

Tyler always goes above and beyond to help. I have rented from him on several occasions.

Penelope Brennan 
Rating:
5.0

The guys at C&J were awesome! Thankfully they were there working after hours when I went to pick up my rental because your UHaul website is trash. I have issues with it every time I use it to pick up or drop off a rental. I went to pick up an hour early because I was expecting delays because of your website. BUT C&J GOT IT SQUARED AWAY FOR ME! Thanks guys!

NICOLE KIRT 
Rating:
5.0

Great location for pickup. truck worked out fine, good gas mileage, lower floor made loading & unloading easer & safer. If I had to do it over, would have rented a truck with a ramp. thank you very much. Check in was very easy. All in all very good on every thing .11/1/2021

Ronald Ernst 
Rating:
3.0

Customer did not leave a comment.

Angela Friend 
Rating:
3.0

The app was cumbersome. I tried calling the 800 # and was on hold for over 21 minutes and finally hung up.

Dale Williams 
Rating:
5.0

Customer did not leave a comment.

Yvonne Ferrer Arrington 
Rating:
5.0

This is a great place to rent a U Haul from. Would rent from here over and over.

Wendy Southward 
Rating:
5.0

Customer did not leave a comment.

Donnll Weaver 
No reviews have been submitted for this location.

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