Customer Reviews for C&G Storage LLC
(U-Haul Neighborhood Dealer)

422 reviews

501 S McCleary Rd   Excelsior Springs, MO 64024
(Behind the Walmart on the south side of 69 hwy)

(816) 629-1429

Office Hours

  • Monday - Friday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(816) 629-1429

501 S McCleary Rd
Excelsior Springs, MO 64024
(Behind the Walmart on the south side of 69 hwy)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARK SENEKER 
Rating:
5.0

Alway get great service from the lady’s that run the office.

Jody Baker  |  Overall Experience 
Rating:
4.0

The 24/7 checkin took us over an hour to complete. Your system got hung up and I couldn't complete the transaction without customer service... An hour later

Danielle Walls 
Rating:
5.0

Fast and friendly service

cullen flathers 
Rating:
1.0

Customer did not leave a comment.

Briana Clayton 
Rating:
5.0

The sales person there was Brenda. She was extremely nice and polite and made the experience very easy.

Theresa Denney 
Rating:
5.0

Everything was great.

FRED STEARNER 
Rating:
5.0

Customer did not leave a comment.

Mike Woodward 
Rating:
3.0

Customer did not leave a comment.

steve warren 
Rating:
5.0

Hands down the best storage unit! Well taken care of, staff was super helpful an friendly!

Kimberly Marrow  |  Overall Experience 
Rating:
4.0

The staff was very friendly with the exception of one lady. I don't know her name, but just had a put upon demeanor. The rest of the ladies I dealt with were super friendly. Even when I first got the storage there was a slight problem but it was worked out and I was exceptionally grateful. Thank you ladies. Keep up the great job.

Kelly Holmberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Anderson  |  Overall Experience 
Rating:
2.0

Over charge Two day rent $640 For auto transporter

Sergio Sandoval 
Rating:
5.0

Customer did not leave a comment.

Charles Weatherman  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and if I forgot to pay my bill they would give me a ring to remind me before any late fees were added! I was totally satisfied with everything they had to offer.

Matthew Fletchall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan and Rachel Emmons  |  Overall Experience 
Rating:
3.0

There may be a gate at this facility, but no working cameras. Our unit was broken into and items taken. That is when we knew it was time to leave.

Alicia Lee  |  Overall Experience 
Rating:
2.0

Don't charge for extra day when only had 1

Lauren Baker 
Rating:
5.0

Customer did not leave a comment.

Stephanie Haslett/Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley or Craig Bellemore  |  Overall Experience 
Rating:
5.0

It was fine very easy

Eric White 
Rating:
5.0

I had to fill out paperwork on information I provided during Chechin on app, would be nice to avoid additional paperwork.

Douglas Thompson 
Rating:
5.0

The lady who works in the office is very nice and helpful

Kristin Killion  |  Overall Experience 
Rating:
2.0

The storage had a large amount of brown recluse spiders and mice. It was dirty when we moved into it. The owners never mow, which might help keep the critters down. I really wouldn't recommend this storage.

Tracy (Broken T Trucking LLC) Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Brown 
Rating:
5.0

Customer did not leave a comment.

Gerry or Iva Lemmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Amos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anneliese Tadlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Muehlebach 
Rating:
4.0

I was informed that a receipt would be sent to my email, but I have not received one. Otherwise everything was excellent.

Larry Moyer 
Rating:
5.0

Customer did not leave a comment.

William Schubert 
Rating:
3.0

I ordered a truck with a dolley and wraps, they were out of wraps for my furniture, then I was told my payment didn't go through which it did even after calling the bank to show it was. They truck had many problems and I broke a tv stand glass in route to storage. I had protection was never asked about damages.

John Fillmore 
Rating:
4.0

Customer did not leave a comment.

David Ashlock 
Rating:
5.0

Customer did not leave a comment.

Victoria Bolin 
Rating:
5.0

Convenient location, Friendly helpful staff

Barbra Carter  |  Overall Experience 
Rating:
4.0

The online pick up was not very efficient. We had to call customer service because you couldn't do most of what was required because it just wouldn't let you. Then to top everything off we were charged $40 plus for gas and we drove 22 miles. I think that is ridiculous! I think that should be refunded

Terry Miles 
Rating:
4.0

The hours of the office is only issue I had with storage area. The posted lunch closing was not followed. Also it would be a great convenience for office to open on at least Saturday.

Kathy or Mike Jennings  |  Overall Experience 
Rating:
5.0

We were happy with storage and if we needed help someone was always available ty so much

Jenny West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch Dolt 
Rating:
4.0

Customer did not leave a comment.

Timothy Shepard  |  Overall Experience 
Rating:
5.0

I jumped the gun when getting the unit..we never even used it so I've no idea about the lighting. The interaction I had with everyone was pleasing. I have recommended you to several people.

Debra Filley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Dudding 
Rating:
4.0

Customer did not leave a comment.

Bryan Skow 
Rating:
5.0

The lock was very hard to open to get the key. I would suggest a different type of lock.

Randol Wiggins 
Rating:
5.0

The person I worked with was very friendly & helpful. She made sure everything went well & I got the rate I was quoted. The date was wrong on the reservation, she corrected everything so I was able to pickup the trailer that day.

Leo Fetterolf 
Rating:
3.0

Customer did not leave a comment.

David Daniels 
Rating:
4.0

Customer did not leave a comment.

Jennifer Orlowski 
Rating:
5.0

Excellent service!

Loretta Stewart 
Rating:
5.0

The best!!

Loretta Stewart 
Rating:
5.0

Excellent!!

Loretta Stewart 
Rating:
4.0

The equipment was old

Thomas Schacht 
Rating:
5.0

The only problem we had was where our unit was the light pole was right there so it was hard to get close to the unit.

Tommy Brancato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity Mathison 
Rating:
5.0

Customer did not leave a comment.

Anthony Tanner 
Rating:
5.0

Very friendly and courteous

Anthony Tanner 
Rating:
5.0

Customer did not leave a comment.

steve edwards 
Rating:
5.0

Customer did not leave a comment.

Nicole Franc 
Rating:
5.0

You're power went out and you guys lost your Internet but I was still able to rent a moving truck to move my mother's belongings that meant so much to me you guys are wonderful and hard working individuals thanks again for the help . Sincerely Terry Russell.

Terry Russell 
Rating:
3.0

Customer did not leave a comment.

Michael Jennings 
Rating:
5.0

Customer did not leave a comment.

james stone 
Rating:
5.0

Customer did not leave a comment.

Jennifer Busby 
Rating:
5.0

Never had a problem! Would definitely use them again!

Pamela Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Hassey 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PUTNAM 
Rating:
5.0

Only issue I had were the several holes which the field mice could get it. I had one couch destroyed by mice & several items ruined by mice urine. Unfortunately that's just the risk you take when having a storage unit. All in all, I was happy with my unit & the customer service I received.

Michael Hobbs  |  Overall Experience 
Rating:
5.0

Everything went smoothly - customer service was excellent

Kevin Bielawski 
Rating:
5.0

Customer did not leave a comment.

Shane McClure 
Rating:
4.0

There was no furniture dolly that I had pre reserved. Pre chewed Sunflower seeds all over the cab .

Martin Mauldin 
Rating:
5.0

Great storage experience! Staff was helpful and easy to get ahold of. They changed the gate code frequently so I felt that my belongings were protected as much as possible. I would rent there again. The only complaint I have is I had to drive over broken glass or sharp objects several times during my 14 month lease.

Kathryn Mclain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTY MCELHINNEY 
Rating:
5.0

Customer did not leave a comment.

Justin Gonzales 
Rating:
3.0

Customer did not leave a comment.

Steve Samuels 
Rating:
5.0

Customer did not leave a comment.

terry johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrieanna Vander Veer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hallberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA SHARP 
Rating:
5.0

Clean and secure. Very nice and helpful staff. Highly recommend.

PHYLLIS MAHAN  |  Overall Experience 
Rating:
1.0

Dealing with uhaul customer service was a HORRIBLE experience. The scheduling manager was beyond insensitive and rude. The site location did not put the dolly I rented in the truck which was a HUGE inconvenience to my move and movers. Never again will I go through uhaul. Nolan with customer service was amazing and better service than the supervisor.

robin wheeler 
Rating:
5.0

Everything was fine and I want to thank you very much this is the second time we have use you all

Scyrenna Bogart 
Rating:
5.0

Awesome people very helpful.

James Guerin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY SPICER 
Rating:
5.0

Customer did not leave a comment.

KELLY BAGWELL 
Rating:
5.0

Very helpful.

LAWRENCE STEWART 
Rating:
2.0

I was sent out to hook up the trailer myself which is fine if it were on a jack. It was laying on the ground so it was way too heavy to lift. I had to call my husband to come assist me. The girl working didn’t offer any assistance.

JULIE COLLINS 
Rating:
5.0

Customer did not leave a comment.

ROBERT MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith Houston 
Rating:
3.0

Customer did not leave a comment.

ARUN RANGASWAMY 
Rating:
4.0

Customer did not leave a comment.

Dennis Aldrich 
Rating:
5.0

Customer did not leave a comment.

Loretta Stewart 
Rating:
5.0

It could use some beter lighting and I haven’t received my deposit back yet and I left the unit verry clean

Kenneth Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Mathis 
Rating:
5.0

Customer did not leave a comment.

SUSAN VUE 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DOERRER 
Rating:
5.0

Nothing it was great

COREY GEORGE 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS GAULL 
Rating:
5.0

Very nice and very helpful ... i will refer all my friends snd family!!

KENNETH EDWARDS 
Rating:
3.0

Facility was fine. Not where I wanted to get my equipment. Added an hour to my schedule. Uhaul 24/7 is amazing.

Jon Hochsprung 
Rating:
5.0

Customer did not leave a comment.

Alexa Pelzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PARKS 
Rating:
5.0

Customer did not leave a comment.

Aaron Green 
Rating:
5.0

Customer did not leave a comment.

QUINTIN DITCH 
Rating:
5.0

Customer did not leave a comment.

BRANDON MAMMEN 
Rating:
5.0

Customer did not leave a comment.

JAMES BARNEY 
Rating:
1.0

Company snuck extra charges into the contract. Would never recommend this place to anyone ever

LORA CATES 
Rating:
5.0

I just dropped off and left the key in box

MICHAEL MURPHY 
Rating:
5.0

Customer did not leave a comment.

TERRY JOHNSTON 
Rating:
4.0

Customer did not leave a comment.

Cole Kinkhorst 
Rating:
4.0

Customer did not leave a comment.

Jerry Huseman 
Rating:
5.0

Customer did not leave a comment.

PAULA O'BANNION 
Rating:
5.0

Customer did not leave a comment.

John Lindley 
Rating:
5.0

They were very sweet to my wife; fast and friendly

Penny Meehan 
Rating:
5.0

Customer did not leave a comment.

SIERRA LANGLEY 
Rating:
4.0

Customer did not leave a comment.

LARRY JECH 
Rating:
5.0

Customer did not leave a comment.

James Green 
Rating:
5.0

All went smoothly for the process and use of trailer. Would recommend regular lubing of the door rollers to ease the operation of the door

Steven Ferdig 
Rating:
4.0

Customer did not leave a comment.

Rex McCommon 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Called and told them what I needed, went to UHaul location and filled out short application, picked up vehicle I needed, used it for the day and returned that night. All other response [ via email, billing and contract ] was seamless and very simplified. Great way to do business and will definitely recommend. Thanks!

Richard Stanley 
Rating:
4.0

Customer did not leave a comment.

Dennis Pieper 
Rating:
3.0

Since I dropped off after hours, it was a bit unclear as to where I should park the vehicle. It seemed no matter where I put it, it would be blocking customer parking. Some signs or indications would be helpful.

Mark Kranz 
Rating:
3.0

It would be helpful of they were open on Saturdays

Frances Blum 
Rating:
5.0

Customer did not leave a comment.

Cheryl Ryan 
Rating:
4.0

Customer did not leave a comment.

David Walls 
Rating:
5.0

Always appreciate Ashley!!! Very helpful

Sheryl Waters 
Rating:
5.0

Very helpful!

Walter Davis 
Rating:
5.0

Ashly does a great job. She is always very helpful!

Walter Davis 
Rating:
5.0

Customer did not leave a comment.

Tyler Newman 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER Gander 
Rating:
3.0

Price was a lil higher than i had predicted.

Carrie Shaffer 
Rating:
5.0

Julie is amazing

Sheryl Waters 
Rating:
3.0

She was closed

Michael McLear 
Rating:
5.0

Customer did not leave a comment.

Ron DeShon 
Rating:
5.0

Rented this storage for over a year and always found staff to be friendly and helpful. They also made it super easy to make my payments and always sent rent reminder emails, which I appreciated.

KIRBY WILSON  |  Overall Experience 
Rating:
5.0

Was always helpful when I needed help or had a problem, friendly on the phone.

MISSY BECKWITH  |  Overall Experience 
Rating:
1.0

We had multiple units there for 5+ year and had our units broke into multiple times, 2 times our units were EMPTIED. We tried numerous times to reach the owners they are very difficult to contact.

JASON BRAYFIELD  |  Overall Experience 
No reviews have been submitted for this location.

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