Customer Reviews for C&C Enterprises
(U-Haul Neighborhood Dealer)

Rating:

5.0

Amazing service.

Rating:

5.0

Nothings comes to mind right now, the only thing was not aware of rental service in town, for the past couple of years we rented out of Corner Brook Great local service provider .,,,,,

Rating:

1.0

C&C was extremely disappointing. When dropping off the rental trailer, we were warned that there might be a charge for cleaning as the trailer outside was dirty. Waiting over 15 minutes for the staff to complete the return, I ask what the additional charges would be. I was told, and witnessed by a co-traveled, that there would be no additional charges. We left, pleased, only to find out the C&C charged my credit card an additional $230 for cleaning. This was a fraudulent charge as the receptionist specifically told us there would be no extra charge. When I called to query this, I was told I was mistaken. I will never recommend this U-Haul outlet and have taken steps to inform any who travel to Newfoundland, via our group, that this outlet cannot be trusted. If I do not receive adequate explanation and a refund for the $230 charge, I will be, further, expanding this to U-Haul as well>

Rating:

4.0

The truck leaked and a lot of our belongings were damaged and wet when we got to our destination

Rating:

5.0

Great friendly staff.

Rating:

3.0

The equipment that was used wasn't working properly. The running lights did not work on one side. Ratchet attachments were nearly impossible to use as it was rusty and near ceized up. The rubbers used to secure chains were split and unusable. The only good thing, the agent was professional and perfect to deal with at the location. The equipment, not so much.

Rating:

5.0

Felicia is an excellent employee with excellent customer service. Thank you so much!

Rating:

5.0

The people who served me were wonderful to deal with and did everything to accommodate me. The 20' van was clean but if poor driving condition. I have driven a cube van for years with my past business so am aware of how they should drive. The steering was very still, the wiper was broken and scraping the glass. I rented the van for a day but only had to drive 5 miles. I would not want to drive this vehicle for a full day.

Rating:

5.0

Great experience overall

Rating:

5.0

Awesome service!!!

Rating:

5.0

The truck was dusty, understandable it's in an industrial area so inside the cab and the Box were pretty dusty and they got charge $50 for clean up when I returned it

Rating:

3.0

Had trouble getting a receipt. And my money hold back. She said it was something to do with uhaul system error. Called your office fixed it and gave me back money in cash. Was there for 30 mins waiting, but that’s not there fault. Just your systems fault. They were friendly helpful and easy going !

Rating:

5.0

Would be nice if there was a washroom available.

Rating:

1.0

Lower rates

Rating:

3.0

The trailer floor was really dirty and roof leaked bad on my mattress.

Rating:

3.0

Have a person filling out the paperwork who knows how to fill it out behind the counter. The worker had to keep calling on a co-worker in another office to assist. something that could of took 5 mins took 20 mins

Rating:

3.0

It would have been nice not to have drive over 2 hours to pick it up

Rating:

2.0

I had to wait there for 45 minutes because they did not have the key for the truck.

Rating:

3.0

The truck should be full of gas when you pick it up And you return it full

Rating:

3.0

UHaul's policy on "half-filling" the truck is absurd. In all of my experience with vehicle rentals, it is policy to pick up a vehicle with a filled gas tank, and drop it off filled. This makes for additional fills, which is inconvenient. Also, the "suggested litres" to re-fill the truck is dishonest. I filled to only 3/4 of the recommended litres, which still over-filled the tank to well beyond half. This was frustrating enough for me to look into to a different rental company for next time. The experience with the location was overall positive.

Rating:

5.0

I rented this UHaul Dolly three days prior to pick up. when I arrived at this location the rep from Corner Brook had come out the day before and removed two dollys knowing one was rented. He used the excuse there was one left on the lot, however, he also knew this dolly was not usable and needed repairs. This was NOT the C and C locations fault, the girls in the office advised the rep of the rental for next morning. I was delayed by 4 hours getting to my destination because I had to wait for a Dolly to be delivered to me. in my opinion this was irresponsible of the rep and I should not have been charged for this Dolly because of the inconvenience. I would definitely not recommend to others

Rating:

3.0

As I booked my trailer two weeks in advance, and to be notified the day of pickup that it would not be in the location I booked for. I had to drive three hours out of my way to pick it up. And a closer location would not have any for another three days. I think in rural communities, they should try to accommodate better when booking in advance.

Rating:

5.0

Service was great.

Rating:

5.0

should be a better selection wasn't many trailers on site too choose from

Rating:

3.0

Should be trailer hookups on the trailers, different types, also, lifting and installing the trailer by yourself is hard work.

Rating:

3.0

Was not open when I was to drop the truck off left key in truck as advertised by u haul

Rating:

3.0

NA

Rating:

1.0

Facility was 200 kilometers away from my location - corner brook. But nothing else available closer.

Rating:

3.0

We only dropped off the truck at this location. There was very little contact.

Rating:

1.0

Have the vehicles in the location where the customer require them. I had to drive four hours return to pick up this rental unit, plus my wife and i had to eat lunch at a restaurant during the trip. I also had to pay for the gas in my own vehicle to go to Port Aux Basques to pick up the rental. We also ordered 24 blankets with the vehicle but were unavailable when we picked up the unit.The rental unit dripped oil from the base pan during the whole time I had it. I reported this to your roadside assistance but was advised it was nothing to worry about. i returned the unit without incident but it was a constant worry to me while it was under my care. I don't think I will recommend your rentals to any of my friends anytime soon. Thank you, Baden Clouter

Rating:

3.0

Inspect trucks before giving them to the next customer. Tires were in such poor condition that the tire on the truck blew out and had to wait on the side of the road for 2-3 hours before someone could be there to fix the tire.

Rating:

5.0

Outstanding service! Sandra was a tremendous help.

Rating:

3.0

Was held up because vender in Grandfalls provided different vehicle from one listed on contract. Had to wait to have this problem solved before truck could be turned in

Rating:

1.0

I received terrible customer service at this location not happy at all don't think I will use uhaul again

Rating:

3.0

Very courteous and friendly service.

Rating:

3.0

Building is old and not very clean/inviting but the staff are excellent.

Rating:

3.0

at least they had a trailer. I booked one for Corner Brook location and they called on the day I was supposed to pick trailer up to say they did not have one in working order. I was forced to drive 350 km in the opposite direction to get a unit - all at my own expense. The agent would not give me a break on the rental or even the insurance. Hardly seems fair but I had to have a trailer since the move was taking place. Poor customer service at uhaul - not this PAB location but on phone.

Rating:

3.0

Wish some of the workers knew more about the products and equipment. Had me worried for nothing.

Rating:

5.0

exceptional service....will be back

Rating:

4.0

More selection of units on site. Ensure someone there to assist with hookup.

Rating:

4.0

The lady tried everything on her end to find my contract number. St. John's was not helpful at all.

Rating:

3.0

the drop off area needs improvement.

Rating:

4.0

I did not need the fulllsize truck they gave me, but as it is a small location, they do not have much choice to give me.

Rating:

1.0

told to leave keys in unlocked truck no drop box then charged $100 for animal smell in truck but no animals in vehicle only atvs for trip across newfoundland by old railbed will contact uhaul later to discuss unless satisfactory outcome will never use or recommend uhaul again