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abel l
Customer Reviews for Canadian Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth drop off Thank you
Todd WThey were excellent, it was very fast with no problems at all. Very friendly staff. If I need another rental that is where I will go.
David EDon’t have any suggestions at this time. All went well.
may aNothing needs improvement.
Brooke HThe entire process of getting the truck was ridiculous. I made a reservation for this size truck on May 6. On June 16, 2 days before the move, I was called and told there were 0 trucks in my area. ZERO. But they were going to charge us the extra mileage for THEIR mistake! My dad called and got them to waive it because it wasn't our fault and they should have offered to take the responsibility for it to begin with. I wasn't the individual picking up the truck at this location so I can't vouch for anything.
Clifford BBack of truck full of rain water.
BARNABAS BThe office is not clearly marked. Parking is not clearly marked, but he was a really nice man.
Stephen PGreat service.
Jimmy FExcellent customer service!
Shannon CHave a number to reach someone after hours or holidays.
David SThe drop off location was horrible. Rod Adcock was rude as anyone I have ever met in my life. He started with an attitude because we were late, which was news to me, nobody told us when we picked up that it had to be in Canadian by 7AM nor did they tell us we had to sweep it or that the moving blankets were rental. So Rod was rude to my wife and I because apparently some else wanted to rent this truck and he told her that he tried calling my cell phone multiple times, I never received one phone call. I drove 20 minutes out of my way to visit the pickup location a second time to let them know they had the wrong number twice and they still didn't change it! Trying to charge me 180 for moving blankets is bull, Rod never even asked he was too busy on the phone! So we tool the moving blankets after you emailed the recipet and I noticed the big charge! I specifically asked Rod is any thing wrong and do you need anything else before I left, he said no you don't need to wait!
Eric MI was impressed how clean and nice the u-haul was.
Tammy MNO DROP OFF BOX!!!!
William JExcellent staff highly recommend
Raquel GI would have rated this excellene if not for the 1st call made by b mmt grandson. The 1st young man my grandson spoke with was very unhelpful, he just told my grandson it's all online you have to go put everything in. However, when I called I guess I got someone else and he was extremely helpful and very customer focused. I assume it's a training issue with the 1st young man and maybe he was new, I'm not sure. Everything did turn out great, the man that helped us in the end was fantastic. Thank you Rod for your help.
dayle bCheck the clock for actual pickup time. Time was off by 30 mins.
Randy HWhen I picked the truck up, it had mud and leaves in the cab and grass and leaves in the back of the truck so when I returned the truck, the place I dropped it off charged me a $35.00 cleaning fee. The truck was parked on a dirt bank with broken glass and I was concerned I would get a flat on my trip. I also made a reservation for pick up at 8:00 am and the place was closed. It took me until 1:pm to get it changed to a 24/7 pick up and after an hour of the videos, phone calls, was I finally able to get in the truck. My experience was awful, stressful and I will not be using them again.
Monica SI tried out the website the night before to check the price. The next morning when I was ready to reserve the trailer, the website would not let me complete the procedure. Then I got to the rental place and his price was about twice what the website had quoted. Turns out I was a few minutes early from the pickup time so it was charging me for two days rather than the one I wanted.
Mark GGreat, easy to find location, helpful staff, super friendly.
Corbin PNo paperwork was given to us, people were rude not a good place to get a uhaul
nell mNo drop off box for the key, definitely not enough parking for the bigger vehicles
John SNothing
Weldon JGood, caring men that understand business!
Sidney W