Drop off location was locked and required a code to enter. No code was provided. Fortunately someone else was using the facility and we drove in behind them. There was no clear uhaul drop box or sign saying â€œdrop uhaul keys hereâ€Ryan T.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I will never use U-Haul again .DALVIN A.
The destination drop off process was a complete debacle! At my assigned drop off location (Skyland Blvd), an employee was quick to tell me I could not turn in the trailer there, even though my contract advised that was my preferred and assigned drop off location. When I asked her what I was supposed to do, she told me to call U Haul. She did not offer to provide any assistance and she advised finding an alternate drop off location was not her job. I was finally able to get a secondary drop off location assigned, only to get there and find the place closed. When the U Haul employee arrived to reopen, I was forced to unhook and drop the trailer with no assistance or post operation inspection to identify any damages. U Haul, generally speaking, needs a lot of work on customer service!Billy W.
El cliente no dejó un comentario.Jerry N.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Kristy C.
Drop off after hours. Did not interact with staff.Justin M.
Uhaul should not be selling equipment at locations that it is not available (dolly). This is not necessarily the location's fault, it is the fault of U-Haul as a company. Furthermore, it is truly absurd that uhaul's policy is to not confirm pick up time or location until the evening before. I will go out of my way to ensure I do not use Uhaul in the future because of the complications this policy caused.SUMMER V.
El cliente no dejó un comentario.THOMAS J.
Have a drop off boxEthan C.
It was just not a good pick up location for me.Devlyn J.
El cliente no dejó un comentario.SOLANGELELENA M.
El cliente no dejó un comentario.JAMES M.
I ordered and was charged for having a appliance dolly but only recorved a utility dolly. There was no one present to help solve the problem so I moved my washer and dryer with the utility dolly. I emailed your customer service two weeks ago to dispute the bill but I still have not heard back. I would like some assistance.Oliver R.
Got charged for Safemove even though I didn't select this option.Van W.
El cliente no dejó un comentario.Yuanwei L.
However, scheduling team should be aware all equipment is not available at this location, I.e., appliance dolly unavailable although website confirmed on reservation.August M.
I thought I rented a 15 foot truck and when I got to pick up some 12 foot lumber and I had turn the lumber sideways to make it fitjeff C.
There was no key in the drop box. I then had to wait 45 min for the store manager to arrive so I could actually get keys to use truck. This delayed my entire dayPayden W.
I was charged for furniture dolly but they didn't have one in and neither did the location on Skyland Blvd which I was referred to. The service a customer service representative or associate Tracyy Norris was very helpful.Lykenderick B.
El cliente no dejó un comentario.Ed R.