The location did not open until 10:40 am and we had a pick up time of 10am. This put our hired movers behind for all their jobs for the day. It made for a very stressful move. We paid for 1/2 dozen moving pads and did not receive any pads. The movers were very young boys. They were hired for 2 hours but questioned our decision to load and move more items. When we stayed we have you for 2 hours they agreed. A mess of a day from the start.Craig L.
Customer Reviews for Camps Carry Out
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dirty place. Felt unsafe. Illegal activity happening in the parking lot. Do not recommendKaren G.
No contract, dirty truck and a new employee. The manager was excellent following up and provided a discount to make it up to use ... greatly appreciated!Dennis K.
Process was unclear and disorganized. Equipment was not included but I was still charged for it.Marcel H.
Ancient trucks that sound like they're falling apart before you even drive off the lot. Truck was clean enough though, employee was easy to deal with and everything. But just wow that truck made me nervous.Sydney M.
I thought the mobile pickup would be easy and convenient, but i had to wait nearly an hour after I got to the truck before being approved, when it would have taken 5 minutes to just go inside the store. Everything else about the truck was fine. The store employee was kind and sympathetic. I think the mobile pickup is a great concept but it seems like there is a lot of work left to do before it is functioning properly.Joseph L.
Great customer Experienceadrian W.
Customer did not leave a comment.CHRISTOPHER A.
No dolly available even though I ordered one. Makes moving a bit more difficult.Jonathan W.
Failed to clean the vehicle which resulted in me having to rent a car and drive two cities away to retrieve forgotten keys. In addition to this, they do not answer/do not have a phone which made everything 100x more difficult. Will likely not ever again consider uhaul for future moves.Samuel G.
Customer did not leave a comment.DOUGLAS W.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Zheng C.
The location was busy, no room for parking and disorganizedThomas W.
Very quick process and friendly service.Peter C.
The trucks interior and the box were filthy. The trucks need to be cleaned and better maintained.Mark B.
Very unprofessional. No phone number on this place of business.crystal F.
I would like to know why I was charged for 2 gallons of gas ($6.75) when I only drove 5 miles????Marc A.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.ANN M.
Location was sketchy. One guy runs it off his phone and takes pictures of your drivers license / credit card. No contracts / signatures or anything. When I returned the van 2 hours later the worker said I drove 40 miles when I only drove 10. Would not recommend. Worker also tried adding the vehicle protection to my reservation as well but I caught him.JAMES S.
The employee was courteous and professionalStefanie S.
Customer did not leave a comment.Anita S.
Grade A. Will rent from again.Lawrence L.
I reserved a 10ft uhaul and when I went to pick up, they told me there was no 10ft available. Instead I had to take a 15ft which was more expensive and harder to maneuver in alleyways when moving out of my house.SIDDHARTH S.
Customer did not leave a comment.Savannah L.
The representative at the table was so rude!Zhenyao L.
Customer did not leave a comment.Tyler K.
Customer did not leave a comment.Marco L.
Customer did not leave a comment.Oscar F.
Customer did not leave a comment.STEPHEN K.
Customer did not leave a comment.Tena D.
When I went to check in on my phone for the truck share 24/7, it said I had to wait until the location opened, which was not what my confirmation or any other information said. I ended up needing to pick it up an hour after I had initially planned.Christina O.
I received an email with an address to pickup truck, the day before, and when I arrived the dealer said he didn't have record of me and no trucks. I was scrambling around for an hour to resolve it, unsuccessfully. Then I receive a call out of the blue from a different uhall location asking if I still wanted the truck? I picked it up and everything went well afterwardsJAMES B.
Gentlemen worker was very rude and overcharged meTaryn R.
Great customer serviceADRIAN W.
Great customer serviceADRIAN W.
Customer did not leave a comment.Casey V.
Horrible customer service. Extremely rude.Jacqueline C.
Did not receive truck until an hour after requested time. Employee incompetent, claimed the truck wasn't there but it was parked out back (we passed it coming in) and there were no dollies. There was a dolly in the back of the truck. Make sure that the employee or yourself counts out the furniture pads because when we returned them we were a few short, because they were given to us in a jumbled cart and we were ready to get the hell out of there, the returning process was just as long with another employee. The returning employee was much more strict. Zero communication between co-workers and lack of checking requests and "blaming it on the system." Will NEVER go here again. Good price, though.Elizabeth K.
We couldn't get truck when we planned. I reserved the truck online. We were told we had to call them ahead to setup contactless pickup. When they opened the store they were friendly. I think they charged us double for the 4 hour rental but I don't know how to verify this.Catherine S.
Customer did not leave a comment.Easton S.
Customer did not leave a comment.James M.
Staff was not very personable and wasn't wearing a mask when I picked up the truck. Not a terrible experience, but certainly would reserve from a different spot in the future, even if I need to drive further.Eric P.
Not very helpful. Would have expected someone to at least say hello.George C.
I was overcharged by around $70, the official email they gave me to report a problem never responded, and the truck had just been dropped off when I got there, so the interior of the cab was incredibly muddy, so I assume it was sanitized either (during Covid). Avoid at all costs.ERIC A.
I performed all pre registration, uploaded copies of drivers license, declined any added insurance when arranging the rental. The next day, I see they added the Safe Move coverage that I had declined when making my reservation because I had checked with my car insurance provider in advance and was told I did not need to carry extra coverage. I was not provided with any paperwork or advised that I was paying for this coverage. Also had to go back and allow him to copy my license again despite uploading to the app as requested in advance. There was nothing "virtual" about my pick up process. Also, "U-Hall" contacted me the day before pickup and told me I had to pick up at different location as the desired location would not have the size truck I had reserved. The new location was not as convenient and in a not so nice part of town.DENNISMICHAEL R.
Customer did not leave a comment.Lanithea A.
Customer did not leave a comment.Cynthia C.
The truck was dirty on the outside and inside of the driver area. There was only half a tank of gas. I requested a contactless pick up and drop off and the guy would not allow me to do contactless for pick up. When I got there he kept touching his face and eyes - he requested to see my ID and I tried to show him with me holding it but he would not allow that. He wanted it and took it while proceeding to touch his face - we are in the middle of a pandemic and this is unacceptable. He had no gloves on or anything. Also, when I originally requested the U-Haul I requested a bigger size and day before they changed the pickup time and size of the U-Haul. It was a horrible experience and unacceptable. I'm not happy at all.Kayla M.
Truck was reserved for 3pm when I got there the truck was still out, not the locations fault but it took almost an hr to get the truck checked in and me to get the key. Owner was gone, 1 guy working store, owner wasn't answering phone to do the Mobil check in. Finally got the truck had coffee or pop spilled inside drivers door, huge lack of communication between employee and owner. Employee was super nice and tried his best to remedy the situation, I spent a hr standing in the store with my 5yr old granddaughter, next time I will go to the main Uhaul on 4th AveJASON L.
Customer did not leave a comment.Shah C.
1. Booked online that was okay. 2. Rented the uhaul for $74.84. 3. Asked how long i needed it, i said for a few hours(kind of different usually you rent it return the next day). 3. Return to 445 E17th ave Columbus Ohio different person when i rented the truck. He acted like he had no clue. Talking about its okay i said are you sure. Took pictures of the milage. I paid for 25 miles but only used 17 or 18 miles. 4. Today is Monday August 24th i checked my account they put another charge of $101 on my card. Tried calling no answer who pays $176 for a uhaul for 3 1/2 to 4 hours. Put gas back where it needed to be smh horrible place do not use if they dont speak english(sorry). Don't use side shops use uhaul only.Roxanne T.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Jeannie P.
Customer did not leave a comment.Scott F.
The gentleman who processed my car was not wearing a mask, and was actively wiping his nose while handling my credit card. In a pandemic, I prioritize places that prioritize everyones health and safety will not be going back to that locationElizabeth G.
There was no attendant on site. Had to speak w clerk at neighboring store only to learn the on site person had left and I asked to phone attendant to gain keys. Dolly and blankets which were pre ordered were not in truck. Phoned two hours later for refund on same due to not being in truck only to be asked for truck number and was told it wasn't in system that I had even picked up the truck. Extremely disappointed. Very poor customer service and will be reluctant to refer to friend / family.JENNIFER K.
Customer did not leave a comment.Wayne H.
find another locationJohn J.
This was by far the worst customer service experience I have ever had. My appointment time was 9am and I didn't get into my U-Haul until almost 10am. The man working the counter was unnecessarily rude and was NOT wearing a mask despite the state mandate and a sign on the door that said masks are mandatory. I returned the truck an hour before my drop off time and the same man tried to hand me a note with an address on it and told me to leave and take the truck to a different location even though he told me that morning to drop it off at the same location i picked it up. He was - again - unnecessarily rude when I asked questions about why I needed to take the truck elsewhere and started arguing with me about the truck drop off location. I told him I did not feel comfortable driving the truck to an unknown location. He was noticeably angry and frustrated. Although the U-Haul was helpful with my move, I will never go through this process again, nor would I recommend this to anyone I know, due to the extremely poor customer service experience.Shelby B.
Felt very sketchy and I was worried I was doing the after-hours drop off incorrectly.Frederick E.
I had to wait 45 mins for a uhaul. Had only 1 guy working for 5 people to get uhaul. Guy was rude unprofessional and was not sanitary or wearing mask during covid. We asked him to wear a mask and he said " no i dont have to wear a mask the sign is only for customers". He was coughing and sneezing and wiping his nose. He would stop in the middle of check in for uhaul to talk to other customers. Will never get a uhaul here ever again.Maya S.
Customer did not leave a comment.Neil K.
Customer did not leave a comment.Thomas D.
The guy handed me the keys, didn't tell me which truck was mine, and gave â€œattitudeâ€ when I asked him to show me which truck was mine. My truck was parked in between 2 other U-Haul trucks almost touching the bumpers on each one. Very unprofessional.Joseph C.
Customer did not leave a comment.Clement H.
Make the 24/7 process smoother.Michael J.
On-line check out was fantastic/quick/easy.Dan P.
The truck was dirty. The process for getting the key took an hour even though I signed up prior and checked in on mobile. There wasn't a ramp on the uhaul. There were scuffs and dents in the truck that were not labeled. It did not seem like a respectable establishment. I rent trucks alot and that was the worst experience I've ever had.Caleb M.
This location was not in the best part of town but it was close to the location I was at for drop out.Marc S.
Customer did not leave a comment.Renee P.
Customer did not leave a comment.Van L.
Easy drop off! Close to OSU campus. In a convenience store.Lori W.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Cole M.
The staff was incredibly rude and inconsiderate to all customers who were there at the time I was. The owner of the establishment didn't arrive until about twenty minutes until after it was supposed to open.Sherry S.
Customer did not leave a comment.William C.
Easiest experience with uhaul ever!!! Very pleased.Kristin J.
Customer did not leave a comment.Jason H.
Terrible experience. The man at pickup was so rude, no dolly and overall it made the moving experience more stressfulNicole C.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Sean P. T.
Customer did not leave a comment.Kevin A.
Quick pickup service.Ferdinand A.
Truck did not have the dolly & pads as requested. Store owner said we should have checked before we left. I have never had to do that before. They did give refund for them when we dropped the truck back off. Truck had multiple dings and the check-in app would not allow me to upload photos.Angela Y.
Customer did not leave a comment.Hope G.
Literally an 1hr to pick up my truck. The store wasnt open, the guy had no idea what he was doing. I had people waiting to help me move and had to put everything on hold. It truly wasnt worth the 65 I paid and honestly a partial refund will be expected. You waste my time I want money back period.victoria V.
The truck was absolutely filthy. The gas tank wasn't full and the online checkin process was terrible.Erin J.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Deeneen J.
Worker told me I needed to fill up gas tank even though I received it with 1/8 tank and returned it almost half full.Caleb B.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Danny P.
The in person processing took about a half hour which was unexpected since I had already registered everything online.Sophie C.
This is a franchise-- can't expect the same level of professionalism across the board.Sara H.
I was told to use the app to do online check in and pick up but that was not possible. I had to call customer service after waiting on the app 20 minutes. When I went inside I was told the truck I had rented was also rented by another person for the same time. The staff was quite rude and not friendly.Antonia T.