Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropping off the vehicle through the app was extremely slow and frustrating. I had to restart the app and phone numerous times in order for it to register my location. I've used this feature a few times over the years and it is never convenient or way. Very disappointed in the drop off feature on the app. The drop off location was poorly lit at night and very uninviting.
Erich Stuthmann
Rating:
5.0
Customer did not leave a comment.
Lisa Botsford
Rating:
5.0
Hours of operation on Sunday would be a little more convenient, however it is not a deal breaker. The staff was friendly, informative, and helpful.
DANIEL DONOVAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL DONOVAN
Rating:
1.0
Customer did not leave a comment.
Leag Hassan
Rating:
5.0
I was able to get my things in and out with no problem
JACK STEMP JR
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Overall Experience
Rating:
4.0
Smooth and easy transition.
Zereem Williams
Rating:
5.0
The staff I met was very professional, courteous, informative and helpful for my rental. I would definitely recommend the spot for a pick up or drop off. It was one of the smoothest check out/in I've had with U-haul, and that's not counting it being before a major holiday.
Jeremy Houck
Rating:
5.0
Very professional and accommodating.
Linda Bennett
Rating:
5.0
Customer did not leave a comment.
MATTHEW PADULA
Rating:
2.0
You better being the truck back with EVEN MORE gas than it had upon pickup. They are stingy and will dramatically overcharge you for gas with no warning.
RYAN ESPOSITO
Rating:
5.0
This has nothing to do with the location, but on the UHaul website, it should make clear which trucks have or don't have a ramp. I was hoping the 10' truck would have a ramp, it did not, and I had to choose between finding another location with a 15' available or using the 10'. (The location was good about trying to help me with this.)
Jordan Helin
Rating:
5.0
This location cleans their vehicles which is very nice. Location is convenient and easy to use.
Shane Honeyman
Rating:
3.0
I got charge double but it supposedly being fix. The computer wasn't working properly, but the lady her self was nice
Jessica hines
Rating:
4.0
Customer did not leave a comment.
grace anderson
Rating:
5.0
Truck was dusty and had a slight foul smell. Almost like someone got sick and wasn’t completely cleaned. Only other issue was the wipers were bad and had difficult time driving in rain. Please change out the wipers.
Donna Perry
Rating:
5.0
I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.
Steven Pahlke
Rating:
5.0
Everything was satisfactory.
Ramona Zimmerman
Rating:
5.0
Customer did not leave a comment.
Walter Meyer
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER CARUSO
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Overall Experience
Rating:
3.0
The app is very glitchy, and it took me nearly an hour to go through the entire process. This particular location does not have a lot of cellular service. Otherwise, the entire process was easy.
Amy Cruz
Rating:
2.0
Uhaul confirmed my pickup and no vehicle was available. Had to rent a smaller vehicle for shorter tome.
ERIC ARNDT
Rating:
5.0
Great customer service friendly!!
Thank you!
Billy Morales
Rating:
5.0
Customer did not leave a comment.
Anna Dorner
Rating:
5.0
Customer did not leave a comment.
Xihong Xie
Rating:
4.0
Inside of truck was not clean. Pick up location was fine, but the automated system to pick up truck was frustrating. Automation is no substitute for a live person.
Trevor Wallace
Rating:
5.0
Keep being good....
MALIK PRICE
Rating:
5.0
Customer did not leave a comment.
Anthony Guidi
Rating:
5.0
It is a very nice and clean place> The staff is always very friendly. Would rent there again if needed.
The location and truck were fine. The app was frustrating and kept telling me the network was down when mine wasn’t.
John Jones
Rating:
5.0
Customer did not leave a comment.
Kimberly Lord
Rating:
5.0
Dianne was so extremely helpful upon pickup!! She was friendly, accommodating and honestly I was caught off guard by her impeccable Customer Service. Both she and the lovely woman who was there for our return were just awesome. You don't have experiences like this anymore! Any time, but especially with the stress of moving, this is so crucial and valuable. Thank you so much and please do recognize these gems!!!
Briana Stob
Rating:
5.0
Customer did not leave a comment.
Nicholas Haggerty
Rating:
3.0
i tried to use the self check in service via the u-haul app. the app wouldn’t let me past the “drivers information” page bc it had my phone number identified elsewhere. i used the chat function within the app but the clerk couldn’t help and would periodically just stop responding. eventually got on the phone with a service rep and they advised me that i needed to put in a different phone number (not mine) to pass the driver info page. it was a known issue. the rest of the checking was laborious but fine. this waisted at least 45 mins of my time and i missed an appointment. i was offered a $10 certificate for my troubles. a gesture more insulting than conciliatory. no more u-haul for me - checking out http://fluidtruck.com/ from now on.
Daniel Lander
Rating:
4.0
Good customer service
Ricardo Phipps
Rating:
4.0
Customer did not leave a comment.
Caroline Goldstein
Rating:
5.0
Customer did not leave a comment.
Andrew Sawyer
Rating:
4.0
Agent at U-Haul on Campbell avenue was helpful....I think her name was Jessica
James Krakat
Rating:
5.0
Customer did not leave a comment.
Sidney Fleisher
Rating:
5.0
After hours drop off was a breeze. No need for improvement at this location. Thank you.
Kevin Price
Rating:
2.0
Customer did not leave a comment.
Amber Smithies
Rating:
2.0
They’re a huge mouse nest in the mattress. Not very happy about cleaning this mess out
SCOTT FONTAINE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE BIELAWA
Rating:
1.0
The equipment is old but besides that I got charged for 2 days when I barely had the truck for 12 hours
Crystal Palmer
Rating:
5.0
Still waiting for my 100 deposit
Kimberly Cushman
Rating:
5.0
Good
CARMEND COLON
Rating:
5.0
Customer did not leave a comment.
Mohamed Kerroud
Rating:
5.0
I have rented from U-Haul for 30+ years. The customer care I received here far excdeeded the usual good service I am used to. There was a mix up on the drop off location, twice, and the representative was able to remendy with ease. Instead of having me do a walk around the truck, she came out to note with stickers of dents, etc., then did a very thorough inspection for any more. She was very professional, polite and pleasant, meticulous in her service and even gave me a gift bag of two bottles of water, a pen and note pad for our move.
I do not anticipate being in this area again but, with several U-Haul choices in the area, this one clearly stands out and I highly recommend to anyone who is.
James Deal
Rating:
3.0
Very good customer service
Matthew Styczynski
Rating:
5.0
Customer did not leave a comment.
Rasoj Thapa
Rating:
5.0
Customer did not leave a comment.
Leamzy Soto
Rating:
5.0
Nothing, you made this super easy!!!!
Thomas Quinn
Rating:
5.0
Excellent service
David Brown
Rating:
5.0
Diane was outstanding well informed, courteous..ready to go the extra mile if needed.
Wilfred Brisson
Rating:
4.0
Customer did not leave a comment.
Christina Jensen
Rating:
5.0
Customer did not leave a comment.
Eugenia Radulescu
Rating:
5.0
Mention to client that it is a process to return truck. A little confusing. But all in all the experience was excellent.
Veverly Burkey-Sabala
Rating:
4.0
Customer did not leave a comment.
Myron Boyd
Rating:
5.0
Customer did not leave a comment.
Tricia Lammon
Rating:
5.0
Customer did not leave a comment.
COURTNEY WILLIAMS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley Schweizer
Rating:
5.0
Nothing! This location was convenient to use and well run. A great experience, overall.
K Birch
Rating:
3.0
Customer did not leave a comment.
Venicia Rivers
Rating:
3.0
When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.
Susan Hull
Rating:
5.0
They were very nice and helpful
Jonathan Hellman
Rating:
5.0
Customer did not leave a comment.
Linda Delmerico
Rating:
5.0
Customer did not leave a comment.
CHARLES SCHROM
Rating:
5.0
The side view mirrors couldn’t be adjusted. When I put them into position, they popped back to the previous position.
Cynthia Stiles
Rating:
5.0
I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available
I used the appliance moving cart
You saved me time and money by having this available. Close to my home
I didn't need to go to a big box store to rent one
Let me say thank you for a job well done thanks for being here .
Good luck in the future
Leo T Bruns Jr
Rating:
5.0
Customer did not leave a comment.
Steven Pawlikowski
Rating:
5.0
Customer did not leave a comment.
NICHOLAS EMANUELE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Lucero-Wehner
Rating:
2.0
Not force religion on us, implying that I’m choosing to go to hell.
Coty Clark
Rating:
1.0
Headlight wasn’t working and the car is not alignment properly. Never renting it again
Ahsanul Haque
Rating:
5.0
Customer did not leave a comment.
Walter Meyer
Rating:
5.0
I like that there were a few scriptures hanging up in the office.
I have used this location once before, both occasions were a good experience. U-Haul truck was well maintained.
There seemed to be a limited number of trucks so reservations are probably the best route to go.
Staff friendly & helpful.
Joshua Thatcher
Rating:
5.0
Customer did not leave a comment.
PETERP HALSE SR
Rating:
5.0
Can't think of anything....
Andrew Edwards
Rating:
4.0
Customer did not leave a comment.
Tianqi Zhao
Rating:
4.0
Good customer service
Justin Newman
Rating:
5.0
Customer did not leave a comment.
Allan Codding
Rating:
5.0
Customer did not leave a comment.
LAURA CRAWFORD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason Mojica
Rating:
5.0
Customer did not leave a comment.
Bryan Miniter
Rating:
4.0
I'd had trouble making my reservation, due to old debt. They never tell you that BEFORE you're there to pick up your rental!!! The guy on the phone to setup my reservation said, yeah no problem, your reservation is set. Then I had to call in to pay the outstanding debt (Which I HAD TRIED to pay independently years before, with no success!) After FINALLY completing the rental, I asked the lady if they'd be open when I returned the truck (because I know some of the pitfalls of the U-Haul.com system). She said yes, they'd be open. Apparently they closed at 1pm... But I had till 3:30 pm... I wish she'd have given me a heads-up!! I had terrible trouble, unable to sign in to return the truck... Sat in the heat, for more than an hour, first on hold with the reservation number and much longer on the return line!! The representatives were fine... But, your system is terribly CUMBERSOME!!
rebecca petrovic
Rating:
5.0
The experience was just perfect 🥰, great customer service thank you for everything.
Roland Stackhouse
Rating:
5.0
Great customer service
Roberto Nunez
Rating:
5.0
The woman was excellent!!
Diane Nicholson
Rating:
3.0
To complicated compares to pick up 1 month ago in Pennsylvania
Michael Weisberg
Rating:
5.0
Best customer service ever
Maria Vartanian
Rating:
4.0
Customer did not leave a comment.
Saurabh Rastogi
Rating:
5.0
I had a great experience with the service people at the Campbell location. I was greeted warmly when I first arrive. Getting the vehicle was easy and convenient. She gave me all the information and went over the paperwork and vehicle. The customer service was excellent. When I returned the truck. Checking out was also easy and smooth. All this made my moving day less stressful and easy. I would highly recommend this location!
Andrea Townsend
Rating:
5.0
Everyone that I spoke to while running the U-Haul truck was very helpful and pleasant
Donna Baker
Rating:
4.0
Customer did not leave a comment.
David Stackrow
Rating:
5.0
Customer did not leave a comment.
Decia Mincey
Rating:
5.0
Customer did not leave a comment.
Marcia Dupere
Rating:
5.0
Customer did not leave a comment.
ROBERT GUERIN
|
Overall Experience
Rating:
5.0
Thank you Jessica for your patience!! We greatly appreciate it!!!
GRETCHEN SHOPE IDEMUDIA
|
Overall Experience
Rating:
4.0
Extended evening hours.
Frank Lockwood
Rating:
5.0
Customer did not leave a comment.
Maura Marcks
Rating:
3.0
Customer did not leave a comment.
Miko Mitchell
Rating:
5.0
Customer did not leave a comment.
CARMEND COLON
Rating:
5.0
Excellent service just keep it up. Love this and will keep you in mind when moving again
ADRIANG JOYCE
Rating:
5.0
Customer did not leave a comment.
Abdullah Al Masum
Rating:
2.0
The location was fine and would probably be a great experience within their hours of operation. The after hours pick-up and drop-off using the mobile app is absolute horse manure. The app would not accept the photos and would not allow me to drop off the vehicle. It required extra steps of verification on site upon pick-up. If I had not happen to have a friend in the vehicle for extra verification, I would not have been able to pick up the van for a 3 hour rental.
Anya Lever
Rating:
1.0
Our uhaul broke down we were not able to use our uhaul and they are trying to charge us for gas when our uhaul broke down. It took them 5 hours to send someone after saying they were going to send someone in a half hour.
Danielle Nevinger
Rating:
5.0
The check engine light was on but truck ran fine whole time. Local move.
Patricia Martone
Rating:
5.0
Customer did not leave a comment.
JUAN ZELAYA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Darius Brodhead
Rating:
5.0
Customer did not leave a comment.
MOLLY OLIVER
|
Overall Experience
Rating:
5.0
Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!
CODY EDSON
|
Overall Experience
Rating:
5.0
Great access and fees
DAWN THOMPSON
|
Overall Experience
Rating:
5.0
Staff and facility was everything you could ask for in a storage facility thank you
LOXLEY BROWN
|
Overall Experience
Rating:
5.0
An online system for payment would be nice for off hour payments.
COLEMAN JENNES
|
Overall Experience
Rating:
5.0
I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!
LINDSEY VOLPE
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful.
Karen Whalen
|
Overall Experience
Rating:
2.0
never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!
ERIEN W RAWLINS
|
Overall Experience
Rating:
5.0
N/A
PAUL FITZPATRICK
|
Overall Experience
Rating:
5.0
We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!
JOYCE ANDERSON
|
Overall Experience
Rating:
5.0
Great storage and staff
Rena Hooks
|
Overall Experience
Rating:
5.0
Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.
Dan Sweeney
|
Overall Experience
Rating:
5.0
Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.
MAUREEN LACHANCE
|
Overall Experience
Rating:
5.0
It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage
BEAR- MACK MURRAY
|
Overall Experience
Rating:
3.0
Good service
Privacy Request
|
First Impressions
Rating:
4.0
Very clean, friendly staff
Privacy Request
|
First Impressions
Rating:
5.0
We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.
Privacy Request
|
First Impressions
Rating:
5.0
I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.
Privacy Request
|
First Impressions
Rating:
5.0
They went out of their way to ensure I got the room I needed.
Privacy Request
|
First Impressions
Rating:
4.0
Friendly, helpful staff. Very clean, easy to access facility.
Privacy Request
|
First Impressions
Rating:
3.0
They are not directly affiliated with UHaul yet the are listed on the company website. This needs to be fixed immediately so that others are not misleaded