Customer Reviews for Campbell Avenue Storage
(U-Haul Neighborhood Dealer)

827 reviews

525 Campbell Ave   Troy, NY 12180

(518) 274-2620

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(518) 274-2620

525 Campbell Ave
Troy, NY 12180

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ally Ferrell 
Rating:
5.0

Very happy with them very much.

Alan Danforth 
Rating:
2.0

Dropping off the vehicle through the app was extremely slow and frustrating. I had to restart the app and phone numerous times in order for it to register my location. I've used this feature a few times over the years and it is never convenient or way. Very disappointed in the drop off feature on the app. The drop off location was poorly lit at night and very uninviting.

Erich Stuthmann 
Rating:
5.0

Customer did not leave a comment.

Lisa Botsford 
Rating:
5.0

Hours of operation on Sunday would be a little more convenient, however it is not a deal breaker. The staff was friendly, informative, and helpful.

DANIEL DONOVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL DONOVAN 
Rating:
1.0

Customer did not leave a comment.

Leag Hassan 
Rating:
5.0

I was able to get my things in and out with no problem

JACK STEMP JR  |  Overall Experience 
Rating:
4.0

Smooth and easy transition.

Zereem Williams 
Rating:
5.0

The staff I met was very professional, courteous, informative and helpful for my rental. I would definitely recommend the spot for a pick up or drop off. It was one of the smoothest check out/in I've had with U-haul, and that's not counting it being before a major holiday.

Jeremy Houck 
Rating:
5.0

Very professional and accommodating.

Linda Bennett 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PADULA 
Rating:
2.0

You better being the truck back with EVEN MORE gas than it had upon pickup. They are stingy and will dramatically overcharge you for gas with no warning.

RYAN ESPOSITO 
Rating:
5.0

This has nothing to do with the location, but on the UHaul website, it should make clear which trucks have or don't have a ramp. I was hoping the 10' truck would have a ramp, it did not, and I had to choose between finding another location with a 15' available or using the 10'. (The location was good about trying to help me with this.)

Jordan Helin 
Rating:
5.0

This location cleans their vehicles which is very nice. Location is convenient and easy to use.

Shane Honeyman 
Rating:
3.0

I got charge double but it supposedly being fix. The computer wasn't working properly, but the lady her self was nice

Jessica hines 
Rating:
4.0

Customer did not leave a comment.

grace anderson 
Rating:
5.0

Truck was dusty and had a slight foul smell. Almost like someone got sick and wasn’t completely cleaned. Only other issue was the wipers were bad and had difficult time driving in rain. Please change out the wipers.

Donna Perry 
Rating:
5.0

I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.

Steven Pahlke 
Rating:
5.0

Everything was satisfactory.

Ramona Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Walter Meyer 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CARUSO  |  Overall Experience 
Rating:
3.0

The app is very glitchy, and it took me nearly an hour to go through the entire process. This particular location does not have a lot of cellular service. Otherwise, the entire process was easy.

Amy Cruz 
Rating:
2.0

Uhaul confirmed my pickup and no vehicle was available. Had to rent a smaller vehicle for shorter tome.

ERIC ARNDT 
Rating:
5.0

Great customer service friendly!! Thank you!

Billy Morales 
Rating:
5.0

Customer did not leave a comment.

Anna Dorner 
Rating:
5.0

Customer did not leave a comment.

Xihong Xie 
Rating:
4.0

Inside of truck was not clean. Pick up location was fine, but the automated system to pick up truck was frustrating. Automation is no substitute for a live person.

Trevor Wallace 
Rating:
5.0

Keep being good....

MALIK PRICE 
Rating:
5.0

Customer did not leave a comment.

Anthony Guidi 
Rating:
5.0

It is a very nice and clean place> The staff is always very friendly. Would rent there again if needed.

SANDRA VARDINE NORTHLAND TRANSPORTATION  |  Overall Experience 
Rating:
5.0

The location and truck were fine. The app was frustrating and kept telling me the network was down when mine wasn’t.

John Jones 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lord 
Rating:
5.0

Dianne was so extremely helpful upon pickup!! She was friendly, accommodating and honestly I was caught off guard by her impeccable Customer Service. Both she and the lovely woman who was there for our return were just awesome. You don't have experiences like this anymore! Any time, but especially with the stress of moving, this is so crucial and valuable. Thank you so much and please do recognize these gems!!!

Briana Stob 
Rating:
5.0

Customer did not leave a comment.

Nicholas Haggerty 
Rating:
3.0

i tried to use the self check in service via the u-haul app. the app wouldn’t let me past the “drivers information” page bc it had my phone number identified elsewhere. i used the chat function within the app but the clerk couldn’t help and would periodically just stop responding. eventually got on the phone with a service rep and they advised me that i needed to put in a different phone number (not mine) to pass the driver info page. it was a known issue. the rest of the checking was laborious but fine. this waisted at least 45 mins of my time and i missed an appointment. i was offered a $10 certificate for my troubles. a gesture more insulting than conciliatory. no more u-haul for me - checking out http://fluidtruck.com/ from now on.

Daniel Lander 
Rating:
4.0

Good customer service

Ricardo Phipps 
Rating:
4.0

Customer did not leave a comment.

Caroline Goldstein 
Rating:
5.0

Customer did not leave a comment.

Andrew Sawyer 
Rating:
4.0

Agent at U-Haul on Campbell avenue was helpful....I think her name was Jessica

James Krakat 
Rating:
5.0

Customer did not leave a comment.

Sidney Fleisher 
Rating:
5.0

After hours drop off was a breeze. No need for improvement at this location. Thank you.

Kevin Price 
Rating:
2.0

Customer did not leave a comment.

Amber Smithies 
Rating:
2.0

They’re a huge mouse nest in the mattress. Not very happy about cleaning this mess out

SCOTT FONTAINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BIELAWA 
Rating:
1.0

The equipment is old but besides that I got charged for 2 days when I barely had the truck for 12 hours

Crystal Palmer 
Rating:
5.0

Still waiting for my 100 deposit

Kimberly Cushman 
Rating:
5.0

Good

CARMEND COLON 
Rating:
5.0

Customer did not leave a comment.

Mohamed Kerroud 
Rating:
5.0

I have rented from U-Haul for 30+ years. The customer care I received here far excdeeded the usual good service I am used to. There was a mix up on the drop off location, twice, and the representative was able to remendy with ease. Instead of having me do a walk around the truck, she came out to note with stickers of dents, etc., then did a very thorough inspection for any more. She was very professional, polite and pleasant, meticulous in her service and even gave me a gift bag of two bottles of water, a pen and note pad for our move. I do not anticipate being in this area again but, with several U-Haul choices in the area, this one clearly stands out and I highly recommend to anyone who is.

James Deal 
Rating:
3.0

Very good customer service

Matthew Styczynski 
Rating:
5.0

Customer did not leave a comment.

Rasoj Thapa 
Rating:
5.0

Customer did not leave a comment.

Leamzy Soto 
Rating:
5.0

Nothing, you made this super easy!!!!

Thomas Quinn 
Rating:
5.0

Excellent service

David Brown 
Rating:
5.0

Diane was outstanding well informed, courteous..ready to go the extra mile if needed.

Wilfred Brisson 
Rating:
4.0

Customer did not leave a comment.

Christina Jensen 
Rating:
5.0

Customer did not leave a comment.

Eugenia Radulescu 
Rating:
5.0

Mention to client that it is a process to return truck. A little confusing. But all in all the experience was excellent.

Veverly Burkey-Sabala 
Rating:
4.0

Customer did not leave a comment.

Myron Boyd 
Rating:
5.0

Customer did not leave a comment.

Tricia Lammon 
Rating:
5.0

Customer did not leave a comment.

COURTNEY WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Schweizer 
Rating:
5.0

Nothing! This location was convenient to use and well run. A great experience, overall.

K Birch 
Rating:
3.0

Customer did not leave a comment.

Venicia Rivers 
Rating:
3.0

When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.

Susan Hull 
Rating:
5.0

They were very nice and helpful

Jonathan Hellman 
Rating:
5.0

Customer did not leave a comment.

Linda Delmerico 
Rating:
5.0

Customer did not leave a comment.

CHARLES SCHROM 
Rating:
5.0

The side view mirrors couldn’t be adjusted. When I put them into position, they popped back to the previous position.

Cynthia Stiles 
Rating:
5.0

I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available I used the appliance moving cart You saved me time and money by having this available. Close to my home I didn't need to go to a big box store to rent one Let me say thank you for a job well done thanks for being here . Good luck in the future

Leo T Bruns Jr 
Rating:
5.0

Customer did not leave a comment.

Steven Pawlikowski 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS EMANUELE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lucero-Wehner 
Rating:
2.0

Not force religion on us, implying that I’m choosing to go to hell.

Coty Clark 
Rating:
1.0

Headlight wasn’t working and the car is not alignment properly. Never renting it again

Ahsanul Haque 
Rating:
5.0

Customer did not leave a comment.

Walter Meyer 
Rating:
5.0

I like that there were a few scriptures hanging up in the office. I have used this location once before, both occasions were a good experience. U-Haul truck was well maintained. There seemed to be a limited number of trucks so reservations are probably the best route to go. Staff friendly & helpful.

Joshua Thatcher 
Rating:
5.0

Customer did not leave a comment.

PETERP HALSE SR 
Rating:
5.0

Can't think of anything....

Andrew Edwards 
Rating:
4.0

Customer did not leave a comment.

Tianqi Zhao 
Rating:
4.0

Good customer service

Justin Newman 
Rating:
5.0

Customer did not leave a comment.

Allan Codding 
Rating:
5.0

Customer did not leave a comment.

LAURA CRAWFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Mojica 
Rating:
5.0

Customer did not leave a comment.

Bryan Miniter 
Rating:
4.0

I'd had trouble making my reservation, due to old debt. They never tell you that BEFORE you're there to pick up your rental!!! The guy on the phone to setup my reservation said, yeah no problem, your reservation is set. Then I had to call in to pay the outstanding debt (Which I HAD TRIED to pay independently years before, with no success!) After FINALLY completing the rental, I asked the lady if they'd be open when I returned the truck (because I know some of the pitfalls of the U-Haul.com system). She said yes, they'd be open. Apparently they closed at 1pm... But I had till 3:30 pm... I wish she'd have given me a heads-up!! I had terrible trouble, unable to sign in to return the truck... Sat in the heat, for more than an hour, first on hold with the reservation number and much longer on the return line!! The representatives were fine... But, your system is terribly CUMBERSOME!!

rebecca petrovic 
Rating:
5.0

The experience was just perfect 🥰, great customer service thank you for everything.

Roland Stackhouse 
Rating:
5.0

Great customer service

Roberto Nunez 
Rating:
5.0

The woman was excellent!!

Diane Nicholson 
Rating:
3.0

To complicated compares to pick up 1 month ago in Pennsylvania

Michael Weisberg 
Rating:
5.0

Best customer service ever

Maria Vartanian 
Rating:
4.0

Customer did not leave a comment.

Saurabh Rastogi 
Rating:
5.0

I had a great experience with the service people at the Campbell location. I was greeted warmly when I first arrive. Getting the vehicle was easy and convenient. She gave me all the information and went over the paperwork and vehicle. The customer service was excellent. When I returned the truck. Checking out was also easy and smooth. All this made my moving day less stressful and easy. I would highly recommend this location!

Andrea Townsend 
Rating:
5.0

Everyone that I spoke to while running the U-Haul truck was very helpful and pleasant

Donna Baker 
Rating:
4.0

Customer did not leave a comment.

David Stackrow 
Rating:
5.0

Customer did not leave a comment.

Decia Mincey 
Rating:
5.0

Customer did not leave a comment.

Marcia Dupere 
Rating:
5.0

Customer did not leave a comment.

ROBERT GUERIN  |  Overall Experience 
Rating:
5.0

Thank you Jessica for your patience!! We greatly appreciate it!!!

GRETCHEN SHOPE IDEMUDIA  |  Overall Experience 
Rating:
4.0

Extended evening hours.

Frank Lockwood 
Rating:
5.0

Customer did not leave a comment.

Maura Marcks 
Rating:
3.0

Customer did not leave a comment.

Miko Mitchell 
Rating:
5.0

Customer did not leave a comment.

CARMEND COLON 
Rating:
5.0

Excellent service just keep it up. Love this and will keep you in mind when moving again

ADRIANG JOYCE 
Rating:
5.0

Customer did not leave a comment.

Abdullah Al Masum 
Rating:
2.0

The location was fine and would probably be a great experience within their hours of operation. The after hours pick-up and drop-off using the mobile app is absolute horse manure. The app would not accept the photos and would not allow me to drop off the vehicle. It required extra steps of verification on site upon pick-up. If I had not happen to have a friend in the vehicle for extra verification, I would not have been able to pick up the van for a 3 hour rental.

Anya Lever 
Rating:
1.0

Our uhaul broke down we were not able to use our uhaul and they are trying to charge us for gas when our uhaul broke down. It took them 5 hours to send someone after saying they were going to send someone in a half hour.

Danielle Nevinger 
Rating:
5.0

The check engine light was on but truck ran fine whole time. Local move.

Patricia Martone 
Rating:
5.0

Customer did not leave a comment.

JUAN ZELAYA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darius Brodhead 
Rating:
5.0

Customer did not leave a comment.

MOLLY OLIVER  |  Overall Experience 
Rating:
5.0

Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!

CODY EDSON  |  Overall Experience 
Rating:
5.0

Great access and fees

DAWN THOMPSON  |  Overall Experience 
Rating:
5.0

Staff and facility was everything you could ask for in a storage facility thank you

LOXLEY BROWN  |  Overall Experience 
Rating:
5.0

An online system for payment would be nice for off hour payments.

COLEMAN JENNES  |  Overall Experience 
Rating:
5.0

I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!

LINDSEY VOLPE  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful.

Karen Whalen  |  Overall Experience 
Rating:
2.0

never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

ERIEN W RAWLINS  |  Overall Experience 
Rating:
5.0

N/A

PAUL FITZPATRICK  |  Overall Experience 
Rating:
5.0

We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

JOYCE ANDERSON  |  Overall Experience 
Rating:
5.0

Great storage and staff

Rena Hooks  |  Overall Experience 
Rating:
5.0

Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Dan Sweeney  |  Overall Experience 
Rating:
5.0

Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

MAUREEN LACHANCE  |  Overall Experience 
Rating:
5.0

It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

BEAR- MACK MURRAY  |  Overall Experience 
Rating:
3.0

Good service

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean, friendly staff

Privacy Request  |  First Impressions 
Rating:
5.0

We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.

Privacy Request  |  First Impressions 
Rating:
5.0

I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.

Privacy Request  |  First Impressions 
Rating:
5.0

They went out of their way to ensure I got the room I needed.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly, helpful staff. Very clean, easy to access facility.

Privacy Request  |  First Impressions 
Rating:
3.0

They are not directly affiliated with UHaul yet the are listed on the company website. This needs to be fixed immediately so that others are not misleaded

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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