I don't believe this is an issue with Camp Bow Wow but truly a U-Haul issue. I had to sit and wait for over an hour to get my truck as the U-Haul system never sent me what I needed to check-in my rental. God bless the woman working that morning as she jumped thru hoops to make it happen at the desk but I lost a full hour of my rental time. ALSO, I got charged $14 extra for "Smart Move" because it automatically added it when she processed it on her end. Once again, not the venue's fault. I also was on hold with the 1-800 U-Haul customer support for 42 minutes. When my estimated wait time was supposed to be 5-10 minutes. When I finally spoke with an agent, she said she couldn't be of any help and ended the call. I'm beyond frustrated with this experienceSeth P.
Customer Reviews for Camp Bow Wow Cranberry
(Distribuidor de U-Haul del vecindario)
Cranberry Township, PA 16066
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 7 a. m. - 10 a. m.
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richarf L.
I was very disappointed in this location. When we got to the location the worker stated it was all online to do pickup. I never had an online number and when I called UHaul they stated my truck was a at the counter pick up. The customer service rep helped me get in touch with the field manager (Russell) who was awesome and helped me. He had to call the store manager to have them get me the keys. Turned out that there was only ONE worker who could give out the Uhaul keys and was not there that day. I felt the business we were picking up from was not prepared and it delayed our move by an hour and half. They were not helpful and didn't seem to care at all. The customer service through UHaul was great and I appreciate that.Madelyn M.
El cliente no dejó un comentario.Justin Z.
El cliente no dejó un comentario.Ronald C.
The app is terrible and waiting for verification is unnecessary. That should have been done in advance of the rental day, it did nothing but cause delays which were made worse by the keys not being in the drop box. The app would not upload pictures properly and I had to completely abandon using the app during the return after 3 attempts at the process.Matt M.
Everything wad good but the parking is a bit limited.Mark M.
NOT A GOOD EXPERIENCE -- I requested a specific location because I was familiar them and was pleased with their service. It was further from my home then other locations but it was important enough that I was willing to do this. I was relocated to a different facility due to truck availability (oddly it was about 1/2 mile from my preferred location). I checked in online and assumed everything was ready to go. Upon arrival, I discovered that it was a self service location. I don't recall being made aware of this when I spoke with the agent the evening before my rental.. I entered the business (Dog Daycare) to find no one available. I waited approx 5min before someone came to the counter and was met with "its those boxes out there, use your App". Because I was unaware of the self service requirement I did not have the app downloaded and was unaware of the procedures needed (DL photos upload (which I had already done during online check-in), needing to provide a verification contact, completing a vehicle damage assessment, etc). I would have gladly reviewed the procedures had I known about it. I downloaded the app in the parking lot and tried to access my truck to no avail. I elected to call the 800 number, was disconnected the first time after waiting 8-10 min, tried again and reached someone after another 8-10 min wait, and was then offered a video to guide me through the process (Seriously -- that is absurd, particularly after explaining my situation and sitting in my car). The person on the phone did walk me through the process and I was able to access the keys and complete the transaction. In the end -- I would suggest that this process took nearly an hour. I would also say that it would have been no big deal, had I been told that it was a self service location and been offered some basic guidance on what to expect. Moving day is stressful enough without wasting precious time and adding frustration at the very start of the day. I want to stress that this is a UHaul system problem and not a human one -- everyone that I talked to or interacted with was largely professional and tried to help where they could. In the end -- I received my truck and the overall experience was fine (clean truck, mechanical and condition were fine, people were fine, etc). UHaul simply disappointed me by changing my location and not fully communicating what experience I was to expect. I have been a long term customer and the only reason I will even consider using your services again is that the remainder of my experience was smooth and generally what I expected from UHaul. I know that you can do better -- I have experience with that.Jonathan S.
It's a kennel. Securing a vehicle is self serve and I'm technologically challenged. Thankfully the personnel helped me.tom L.
El cliente no dejó un comentario.JACOB S.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Meghan M.