The truck's A/C did not work.Amy H.
Customer Reviews for Camden Gold & Silver
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have used this location twice now and am very pleased. Very professional and nice. Thank you Camden Gold and Silver for making my two trips worth it PATRICIA W.
El cliente no dejó un comentario.Jerry J.
I asked for the truck a day early and they were very helpful in accommodating my request.RUSSELL H.
El cliente no dejó un comentario.Nora S.
El cliente no dejó un comentario.TERRANCE C.
The pricing is deceptive, you advertise 19.95, yet it ends up being double the amount. I went ten miles and it cost me almost forty dollars. And to make it worse, I only had the truck for two hours. There should be a flat rate, and not a rate that charges you at every mile. In town fixed rate rentals and more people will come back to Uhaul.DEQUINCY C.
I was quoted $29.00 a day for 1 full day. The charges reflected $39.00 and when I called to extend for 1/2 day is when I was made aware of the differences. When I returned the vehicle I was unable to do the mobile return as location not found. I called and the rep was very nice a d put notes in the system accordingly to prevent the additional $20.00 charge. I do not recommend this location. I have used Uhaul for many years, including this past June. This is the worst service I have ever received.HELEN G.
The trailer was just what I needed and only 5 minutes from home. The gentleman who rented it to me was so friendly and helpful. It was a 5 star experience.Elizabeth D.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.calvin B.
I asked if I could get the truck for another day or 2 because the storage unit I was going to was closed. I called and the lady said she would put it in my account and they would charge me for the extra days. Well Monday morning I find out that she didnt because I was woken up at like 7 in the morning by the location manage threatening me saying he was going to call the police and say I stole the truck. I begged him not to and tried to explain that i made arrangements but he said he didnt care and that he was gonna call the police and say I stole the truck if i didnt have it down there by 8. I called the Columbia office and thats when i found out the lady did not put the note on the account. The person I talked to put in my account that I could have it back by 9. I tried to call back and let him know of the change but he would not answer the phone. I literally had to unload the truck in my parents yard to habe this truck back before 9. Then when i get there i find out he said this to me because he was trying to rent the truck out to someone else by 10. I understand he was trying to rent the truck out again but they had my credit card on file that they charge me for the extra days with so they were getting paid either way. He had no reason to say he was going to call the police and he kept saying i stole his truck even when i sat there and explained my situation. I dont know his last name but his name is William and I do not recommend anyone go there to get a truck because if something happened and you have to rent the truck for a day or 2 more he is going to call you a thief and try to call the police and what's crazy is they said he needed the truck to rent it out at 10 yesterday morning but when my mom went by there at 3:00 the truck was still there and when i went by around 9:30 I think it was still there.Danielle R.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.lakeisha C.
Reservation was for 8 AM but the store that you sent me to get the rental doesn't open until 9 AM. The store owner wAs nice enough to open early so I could get the trailer to its destination on time.Michael M.
Did not have the wire harness to connect the lights. I had to go to an auto parts store and buy a wiring harness to have lights on the trailerRobert R.
The staff at this facility were great! No complaints what so ever.timothy M.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.grant M.
NOTHING!! Above and Beyond level of service Due to circumstances beyond my control I had to reschedule my original rental date They handled Everything in the Most Professional Manner Imaginable They truly deserve the Highest Rating Possible. I would Never consider going to another locationguy K.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.steven B.
This was awful experience. Took over an hour to get keys to truck. Finally get into truck and it's dirty and the tire was flat. Was told to drive it anyway and call uhual customer service so I did. I sat on hold for over 4 hours until I finally spoke with someone. They started working on my â€œcaseâ€ but I still haven't heard from them.Christian N.
El cliente no dejó un comentario.amanda M.
Equipment ordered not available when picking up truck. (dolly and 1/2 furniture pads ordered)Jessica F.
El cliente no dejó un comentario.BARRY F.
El cliente no dejó un comentario.BARRY F.
Wheel was flat on auto transport. Was told we had to go pump it up at a gas station near by. Had to drive with trailer on a flat. They didn't complete the inspection before we left. Just paid and they told us to go out and hook it up. Should be reimbursed after having to do all of that just because they don't keep up with their haul equipmentDustin B.
The people at the Pawn Shop I rented from were OK, but I'd prefer a Real U-Haul place where the people are more knowledgeable and focused on U-Haul Rentals.Ernest M.
Keep up the good work and follow-up information for the future.jimmy H.
El cliente no dejó un comentario.Scott M.
Jimmy has an awesome customer service attitude. In and out quickly is his policy. I highly recommend Camden Gold & Silver to anyone who has to move. All around great experience!william A.
El cliente no dejó un comentario.Michael S.
The staff was super polite and friendly. The uhaul computer service was super slow but the staff was polite and entertaining while we waited.everett W.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.jimmy C.
El cliente no dejó un comentario.jimmy C.
Awesome Folksjimmy C.
El cliente no dejó un comentario.Mary Anne L.
Everything went well. Excellent customer service.Paul B.
The local guys were easy to work with very helpful. As for Uhaul as a company it is worst company I have ever dealt with. When I tried to make arrangements online it would only let me reserve the truck for 24 hours time frame. I called Uhaul and this is what they told me. If I wanted the truck for more than 24 hrs I would need to bring it back in to the pickup location and they would rent it to me again for 24 hrs. Then they changed my pickup location after they sent me the confirmation email which was even further away. So I needed it for 2 days and the pickup location was 12 miles from my moving location sounds to me like and extra $ 24.00 plus the time I would be losing during this stupid policy. I called another rep they told me the same thing. Is that not the most stupid I mean stupid you ever heard of? If you don't need to plan anything and you don't mind paying 99 cents per mile then Uhaul may work for you. For me next time 2 Men & a Truck 3 Men & a Mule Wagon or 4 Men & a Goat Wagon Anything but Uhaul ! Read all reviews before your move.Tim B.
$1.00 per mile is too much.Caleb F.
The people at the site were friendly and knowledgeable. Unfortunately, they did not have the moving blankets I had ordered. The amount was removed from my bill, but they were important to the move and I had to spend time and money to get replacements.Robert M.
I requested moving blankets and an appliance dolly. These were forgotten. Also when I called this uhaul retailer they accused me of not filling out the digital paperwork properly and threatened me with calling my rental to the authorities as stolen. I called uhaul and that individual called back and blamed a glitch in the system and also said he forgot the other items. I then had to return to pick up and pay an additional fee for the equipment. The truck was disgusting, covered in bugs and dents as well as being well under the half tank on the original paperwork. Very disappointed.Scott W.
El cliente no dejó un comentario.everett W.
The location manager was horrible. His anti-government views were on display and had nothing to do w me renting a uHaul. It took him almost 25 minutes to check me out, a painful 25 minutes for me.William B.
El cliente no dejó un comentario.Shalonda R.
El cliente no dejó un comentario.micheal C.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.elaine S.
Great peoplecamden S.
El cliente no dejó un comentario.Joseph B.
Supper folks very nicecamden S.
El cliente no dejó un comentario.cynthia M.
El cliente no dejó un comentario.Ashley N.
This was not the pick-up location on my reservation... It was Tool Rental in Camden, SC. They were not helpful at all when we arrived there. No U-Haul Rep. Called, Texted, it Emailed to let me know pick-up location had changed. We had to make several calls to locate truck.Terry W.
Ordered a moving dolly and they said they didn't have any at that location. They took it off my bill and the other gentleman said he thought there may be one in another truck. He came back and said there was and that the truck had moving pads in it too, which they didn't charge me for either. Super nice of them. With that being said, my movers did use the moving blanket things and that evening I noticed a cockroach. Then more and more and more. They were everywhere in the front living room where all my stuff was located. I have never had roaches in my life as am relatively new to the south. I contacted my new neighbor as she is a good friend and colleague of mine and asked her if she has a problem with them. She did not and said they spray monthly. I contacted maintenance and they also said they spray monthly, leading me to believe either the truck or blankets had roaches. Now I am dealing with the extermination of that. In addition, I was charged a fuel charge despite returning the truck with the exact same amount of gas. I did take a before picture as I left the lot (time stamped and matching my mileage from paperwork) and an after picture, again time stamped, showing the mileage needle at the same place from start to finish. I have contacted them and am currently waiting on a response.Nicole L.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Carla C.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.Wade B.
El cliente no dejó un comentario.Dana B.
El cliente no dejó un comentario.Carla C.
I felt like I was over charged the lady could not explain how it was $29 a day, and I was only going 30 miles but my fee came to $108. She told me it was 99 cent a mile but the email says 40 cents a mile. I thought it was supposed to be a deposit and you get money refunded back but I was told that it was a flat rate fee. Something doesn't add up.Pamela H.
Everything was great and excellent customer service, keep up the good work.sharon W.
Great service.!!camden S.
Super folks! Very nicecamden S.
Great placebobby R.
Best experience ever!kristie S.
El cliente no dejó un comentario.Christy A.
El cliente no dejó un comentario.Lemont L.
El cliente no dejó un comentario.jody M.
The rental truck was ok, but .75 cents a mile was really high. The truck was given with a 1/4 of a tank and had to pay $30 more for gas which is alright. The only complaint I had is the cents per mile. I ended up paying $142 for just 3 hours of moving. The outright rental for the truck was a reasonable $29.99. I don't know if I will rent again.larry S.
Reservation online was for 830 got there and facility didn'tt open until 10:00. Very upset about this. Spent 30 mind on hold uhaul woman told me nothing could do try to find me one in another town. My son was on hold with uhaul at the same time and finally spoke to a woman who checked us in on line an hour later. Very upset and dissatisfied with uhaul. Times and locations are just requested not guaranteed. Not happy at allKevin S.
The location is inside a gun/pawn/cell phone and who knows what else store. If it weren't for the outside trucks there's no way to tell this is a Uhaul office. The staff is not friendly, nobody greets customers, they're working on the computer and nobody looks at you they just say monosyllables to you without taking their eyes off of their screen and when I was charged for 4 extra miles (I basically came from A to B and this office) they blamed Uhaul and asked me to conpleiany to them. They are freaking Uhaul to customers!!!! If there were negative evaluation I'd give them a -10.Edgar L.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.Sharon H.
Great service all around and the truck had no issues. GraciasCaprice P.
Zero issues. Unit was ready and in good condition. Staff were friendly and helpful.gene H.
El cliente no dejó un comentario.WILLIAM R.
My first time to ever rent a uhaul truck and I was pleasantly surprised. It was so easy and the people at this location were so friendly and helpful. I just want to say, thank you.DALE W.
I didn't like how they don't inspect they trucks when someone returned it. They also was bad service and over charge customers. I will not choose this place.Eric G.
El cliente no dejó un comentario.Don M.
I did not bring my boyfriend with me. He asked me to pick it up while he was working. I was told to load it myself. It was a tow dolly. Some random guy in the parking lot offered to help me thankfully. I won't to back to this location. The guys at the dusty ben location always load it for me.Alicia F.
El cliente no dejó un comentario.Paul O.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Jerald M.
They didn't even check the equipment out before handing the keys to me or help move the other vehicles in front of the rental. Would never recommend this place to anyone else.
El cliente no dejó un comentario.Felicia P.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Fred G.
El cliente no dejó un comentario.ken K.
Not open. Just dropped trailer off.Gail L A.
El cliente no dejó un comentario.Scott S.