Customer Reviews for Calloways Auto Repair
(U-Haul Neighborhood Dealer)

83 reviews

2405 Dobbs Rd   Saint Augustine, FL 32086

(904) 429-3386

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(904) 429-3386

2405 Dobbs Rd
Saint Augustine, FL 32086

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great greeter who handled the return well.

Jack Evans 
Rating:
5.0

Customer did not leave a comment.

Donnamarie Sims 
Rating:
5.0

Customer did not leave a comment.

Michael Davidson 
Rating:
5.0

Nothing, staff were very efficient and knowledgeable.

William Zukauskas 
Rating:
5.0

Customer did not leave a comment.

Frederick Coia 
Rating:
5.0

Customer did not leave a comment.

Robert Fellows 
Rating:
1.0

This should not be a pickup or drop off location meaning this place gives haul a bad name. I have used Uhaul many times but if I was a first time customer after going to this location I would never use Uhaul again.!!!

James Fitzgerald 
Rating:
3.0

Customer did not leave a comment.

Benny Russom 
Rating:
5.0

Customer did not leave a comment.

Thomas Costeira 
Rating:
1.0

Customer did not leave a comment.

AARON GRAY 
Rating:
5.0

Shane Calloway was extremely nice and so helpful. We had to move my in-laws up north due to my father in law having a stroke and Shane was very sympathetic and helped do all the paperwork and get us on the way. I would highly recommend this U-Haul rental location to anyone.

MATTHEW KERN 
Rating:
5.0

Customer did not leave a comment.

John Wade 
Rating:
5.0

Customer did not leave a comment.

John Kotrosa 
Rating:
4.0

Customer did not leave a comment.

Philip Wadsworth 
Rating:
1.0

There web site says where I dropped off the uhaull truck is opened till 5pm and I took pictures of it and I dropped off the uhaul at 4:05pm ,I called the the UHAUL administration office at 4:15 pm and they told me the place where i dropped the uhaul truck at closes at 4:00pm they ( uhaul ) promised me I wouldn't be getting the $20.00 dropped off fee,THEY LIED😡

JOSE COTTO 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WOOD 
Rating:
2.0

The place was very rough. It looked like a used car junkyard and I have to drive through large mudholes, getting my vehicle dirty, to get to the trailer. The person that worked at the shop was very friendly and engaging and did a good job.

Anthony Shope 
Rating:
2.0

The return location looked as if it was a salvage yard. U-Haul personnel sent me to the return location after business hours. There was no signs indicating where to return the trailer, the driveway was a dirt drive and had very large pot holes full of water, was not an inviting place. I received an email from U-Haul accusing me of not returning the trailer before even checking with the return location or before the return location reported the equipment being returned.

William Grigsby 
Rating:
1.0

Upon returning the trailer the people there seemed put out in having to assist with unhooking the trailer. the took my UHaul paperwork and said they would check me in. They did not. Today I received an email from UHaul stating I had failed to return the trailer (not true) and they had not been able to contact me (not true as you have both my cell phone number and email). I have never had any problems with previous UHaul rentals, until this one. The toll free number on the email was no help at al, referring me back to the local drop off location. (so why have a corporate toll free number if they cant assist!?

Michel Gobets 
Rating:
5.0

Customer did not leave a comment.

Patrick Morrow 
Rating:
3.0

A sign for on-line drop-off instruction.

Eric Predeek 
Rating:
4.0

Customer did not leave a comment.

JD Neufeld 
Rating:
4.0

U-Haul got my family and I moved to Florida from Ohio. I have no complaints on the U-Haul service we received. The truck needed an alignment but was able to get us moved. I recommend the appliance dolly. It was a back saver and worked great!

paul goth 
Rating:
5.0

Shane was great Nice to work with and Very laid back Perfect experience

Guy Newman 
Rating:
5.0

Customer did not leave a comment.

Erny Claxton 
Rating:
3.0

Customer did not leave a comment.

Juan Sanchez 
Rating:
5.0

I had a scheduling issue and the owner (Mr Calloway) worked with me. I really appreciate the assistance and flexibility. I will rent again soon. Thank you!

John Bogart 
Rating:
5.0

Customer did not leave a comment.

George Bunce 
Rating:
5.0

Customer did not leave a comment.

Christian Birkmeyer 
Rating:
3.0

Customer did not leave a comment.

Roderick MacGregor 
Rating:
5.0

They helped me get in and out quickly. Very helpful and friendly

Karen Scata 
Rating:
3.0

Don't accuse them of stealing equipment when it has been paid for, and you haven't attempted to contact them.

Rodney Ray 
Rating:
5.0

There was a question about the brake reservoir cap being missing and I was told that my picture could not be used that the picture should have been taken at the pick up location and uploaded to the contract. I left the location wondering if I would be charged for it. No one checked the items in the trailer, blankets and hand truck so I later wondered if they were checked later. I would prefer to have a hard copy of my contract and a hard copy of the check in confirmation in addition to the electronic versions.

JIMMY MARTIN 
Rating:
5.0

Customer did not leave a comment.

David Blanton 
Rating:
5.0

Customer did not leave a comment.

LINDA LLOYD 
Rating:
5.0

The owner was so nice and accommodating. I had the wrong size hitch ball, he went and found one of his personal hitches and let me use it at no charge. He also gave me the trailer brake adapter to use. Thank you so much for making this a very nice experience.

Edward Combs 
Rating:
3.0

Customer did not leave a comment.

Sandy Richardson 
Rating:
4.0

Shane was very helpful. I will recommend calloways to anyone looking for a U Haul .

KATHLEEN MCCLAIN 
Rating:
5.0

Nothing. Check in very quick and courteous. Very convenient location for me. Will choose them again.

RAYMOND DAVIS 
Rating:
3.0

Customer did not leave a comment.

NATHAN MORGAN 
Rating:
5.0

Excellent and professional service, with quick adaptation for our needs. Very friendly and helpful! Would definitely return here as the owner was amazing!

DOROTHY MILLETT 
Rating:
3.0

More drop-off location that are conventionally located.

ROBERT PAGE 
Rating:
5.0

Times listed on the on-web site are incorrect. The location was super even he didn’t know s out the times issue. The location was perfect. Very nice and friendly and extremely helpful

RUSSELL REYNOLDS 
Rating:
5.0

These guys are awesome!

SIMPLICE SOUROU 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MAY 
Rating:
2.0

Don't RIP people off.

JOHN ROSSI 
Rating:
3.0

Customer did not leave a comment.

PAUL SCHMID 
Rating:
5.0

This pick-up location was great to deal with.

LINN REXROAT 
Rating:
2.0

I waited 45 minutes after my scheduled time to pick up the u haul.

Kaitlyn Kouremetis 
Rating:
5.0

Customer did not leave a comment.

VALLERY CLOUSE 
Rating:
2.0

It was VERY difficult to return the 26’ truck to this location after hours. Gate narrow and lots of cars to maneuver around to find a parking place. NOT Easy!

Donald Hohne 
Rating:
5.0

The initial drop off location sent me on a wild goose chase. They were rude,offensive, and threatening. If I were u haul I would not want this individual to be part of my company. I will never use uhaul again unless I hear from somebody. Also, I called the regional manager and he never returned my call.

GEORGE SHAW 
Rating:
2.0

The location for drop off was an auto repair business which didn’t post hours and was fenced and locked up at 9:00 in the morning. The driveway is small and dropping a trailer was awkward. The employee who arrived late was mad I had unhooked the trailer and checked in on line. He would have preferred I dropped it inside the business fenced compound but it was too late.

SCOTT SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL CHAFFIN 
Rating:
5.0

Fast and easy drop off. Very professional.

Dean Peterson 
Rating:
4.0

Customer did not leave a comment.

Steven Denoya 
Rating:
5.0

Customer did not leave a comment.

Robin ANDERSON 
Rating:
1.0

The proprietor of the drop off location was argumentative and told me that he would have me take the trailer to another location that he was not prepared to receive it … ultimately he did take it we parked in front of another 5 x 8 trailer next to a 21 foot truck.? I don’t know what the problem was but I didn’t appreciate the way he handled me or my time. He initially insisted that I take the trailer to another drop off location that he had communicated that fact to U-Haul however UHAUL had not communicated anything to me other than the current prescribed drop off location of Callaway Auto. We both spent an extended period of time on the phone with UHAUL at the 800 number and had no success in getting through to attempt to resolve the issue. Extensive hold time prior to reaching a UHAUL rep exacerbated the problem. My hold for me was 57 minutes by the time I got through only to be told that I needed to reach out to customer service to which they connected me and I held for another 52 minutes before being answered only to be told an area mgr would reach out to me .. That never happened.. This self move evolution what is the poorest excuse of customer service and failed internal communication within UHAUL that I’ve ever witnessed/experienced in all my years in the military doing personal moves I’ve never seen anything so poorly handled on the backside. It is highly unlikely that I would ever consider using UHAUL again given the inadequate response and lack of care and coordination on behalf of the representatives that I dealt with on the backside of this move.

Tom Rau 
Rating:
4.0

Customer did not leave a comment.

matthew holmes 
Rating:
5.0

Very helpful!

Douglas Storm 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCO 
Rating:
5.0

Customer did not leave a comment.

den Harrison 
Rating:
2.0

Customer did not leave a comment.

Shannon Eckley 
Rating:
5.0

Customer did not leave a comment.

LOUIS BEDIENT 
Rating:
1.0

Very helpful and professional. I would highly recommend Calloways!

Nelson Dreese 
Rating:
3.0

There was only a half tank of gas in the truck and he wrote down a full tank so I had to pay the difference

THOMAS BARRETT 
Rating:
5.0

Extraordinarily helpful at Calloway; highly recommend! :)

Kristen Kasprzak 
Rating:
5.0

Customer did not leave a comment.

THOMAS BURKE 
Rating:
3.0

Location needs a U-Haul sign at the main road. Very congested location.

Bruce MacLeod 
Rating:
4.0

Customer did not leave a comment.

RON Frisina 
Rating:
5.0

Nothing!!! The location was very easy to maneuver, getting logged in was easy and simple! He was super friendly polite and made the reservation go super smoothly! Drop off was even easier! They met me outside unhooked the trailer said I was Good and sent me on the way! Thank you for making it easy and simple!

Andrew King 
Rating:
5.0

I have rented many trucks in my time and Back sometime we were also a UHAUL rental location and if I had the crew at Calloways when I was doing it who knows where I would be today with UHAUL , one of the best dealers I have had experience with . just very helpful and friendly from start to finish .Great customer care .

Steven Giannini 
Rating:
5.0

Customer did not leave a comment.

Jerry Blount 
Rating:
4.0

Customer did not leave a comment.

Chris or Amanda McKinney Engstrom 
Rating:
1.0

Our connection was with John at 3524 US 1, St Augustine, FL. He was rude, arrogant, & very unprofessional. Have used U-Haul for years & have never experienced this before. He should not be dealing with customers!

Mick Evans 
Rating:
3.0

It looked like a junk yard. People were friendly tho.

Jeff Gamel 
Rating:
4.0

Customer did not leave a comment.

John Skripko 
Rating:
5.0

This was the best truck rental experience I have ever had. I the process was easy and fast. I definitely will recommend this location.

Simplice Sourou 
Rating:
2.0

when I returned my trailer on 5/11/20, the same day I used it in the morning; the owner said his card reader was not working but he checked me in on his phone and that I had to call the main Uhaul 800 # to get my deposit back; I called the 800 # immediately, and spoke to a lady who said she put me on hold to get permission from her supervisor to do that; she got back on the phone with me and said "ok, you are all taken care of and you will get your deposit back". Fast forward over a week later, no deposit credit still, and a "nicole" calls me on 5/19/20 and says that I am not checked in and wants to know where the trailer is. After I told her I already turned it in, etc, etc, etc,; Nicole tells me that there is NO DOCUMENTATION on file in the computer that my conversation took place with that lady at Uhaul that told me everything was fine and I was getting my deposit back. UNBELIEVABLE! Then Nicole tells me that she will have to tell her area manager, Jamie to go to the place I said I turned it into, to verify that I turned the trailer in , in order to get my deposit back. Again, UNBELIEVABLE! Your company is so unorganized and one person does not know what the other person is doing. Terrible customer service.

Andrea Lawrence 
Rating:
5.0

Customer did not leave a comment.

Charles Brown 
Rating:
5.0

Customer did not leave a comment.

Willian Greer 
Rating:
5.0

Customer did not leave a comment.

Si Gilman 
Rating:
1.0

When someone pays deposit in cash return their cash!!!!!

Cindy Newton 
No reviews have been submitted for this location.

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