Customer Reviews for Callahan Auto & Diesel
(U-Haul Neighborhood Dealer)

106 reviews

255 W Main St   Mesa, AZ 85201
(On Main St just east of Country Club - south side of street)

(480) 649-6154

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 649-6154

255 W Main St
Mesa, AZ 85201
(On Main St just east of Country Club - south side of street)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It will be nice to provide a pad for customer if he or she is short!

jiasi w 
Rating:
5.0

Mitch was positive and helpful. Great at customer service and made the process flow well.

Timmy F 
Rating:
5.0

Very upset about the price change. It was supposed to be 19.95 a day plus mileage and it changed to 89.95 a day plus mileage. Not appropriate use of professionalism. Will not do this again and plan on letting others know about this bait and switch game you are playing.

tara a 
Rating:
5.0

Friendly and professional customer support

Patricia R 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V 
Rating:
5.0

Staff was helpful and very friendly

Tom K 
Rating:
5.0

Customer did not leave a comment.

Danial G 
Rating:
5.0

Mitch even came in a little early to meet me! Great place!! ☺️

Renee M 
Rating:
5.0

Very professional business. The staff was friendly and helpful. The truck was spotless and easy to drive. Thank you!

Erica L 
Rating:
3.0

Customer did not leave a comment.

Donovan k 
Rating:
4.0

Truck smelled like marijuana.. nearly made me sick.. gas wasn’t full, (i thought maybe guage was off) and I had to pay $25 to fill for going maybe 40 miles ? I mentioned it to the service guy and he didn’t offer anything as to a discount. I didn’t mention the marijuana.. forgot..

Ron H 
Rating:
5.0

Rental was wonderful service.. I'd use Callahan Auto & Diesel, again.

Suzanne M 
Rating:
5.0

The customer service was warm and friendly! It was a very pleasant experience. I would definitely go back!

Latanya M 
Rating:
5.0

Everyone was polite and super helpful :)

Cindy M 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
5.0

Customer service was excellent!

Jeff w 
Rating:
5.0

Excellent and friendly customer service was received at this location!!!

Richard M 
Rating:
5.0

Customer did not leave a comment.

Stephanie G 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M 
Rating:
5.0

This was so quick easy and painless. The price was cheaper then i thought. The people here are 5 stars 5 Diamonds!! Theres nothing to improve! The truck was awesome

Carol J 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
4.0

Customer did not leave a comment.

Gary L 
Rating:
5.0

Nothing, Mitch was Great he recommended the right size truck, very knowledgeable about my needs recommended a few things which made my move extremely easier. He a very pleasant personality and easy to do business with.

Dennis R 
Rating:
5.0

Friendly service.

JUAN L 
Rating:
5.0

Bob was very helpful! He helped us hook up our trailer and get on our way. Best service ever!

Lisa C 
Rating:
2.0

Customer did not leave a comment.

Alice R 
Rating:
5.0

Its a diesel shop so hard to see parking from the street but the customer service from Mr Callahan was on par. He was genial and handled multiple customers with ease. You can tell he is knowledgeable.

Dawn R 
Rating:
5.0

There was nowhere to park for my ride. Had to park in the business next door which wasn't approved. It was an auto mechanics so was naturally dirty.

Robert M 
Rating:
5.0

Very happy, will come back for rental again.

Andy L 
Rating:
5.0

Everything went smoothly - Callahan's is an excellent and friendly company and the drop off was really easy. Early pickup via the website was super easy and efficient. Will rent with U-Haul and Callahan's again soon!! Thank you!

Richard C 
Rating:
5.0

Customer did not leave a comment.

Tim V 
Rating:
5.0

Nothing!

Roy B 
Rating:
4.0

We appreciate the sanitizer antibacterial wipes provided. Continue your consciousness on keeping us all safe and healthy, especially this time of the pandemic. Also keep explaining the short summary of details of the rental. Thank you.

Maria M 
Rating:
5.0

Very friendly. Showed us how to read the chart so if we rent another U-Haul we will know how to fill the gas tank to 1/2 full.

Brock B 
Rating:
5.0

This location was great and working with the staff was friendly.

Troy S 
Rating:
4.0

Customer did not leave a comment.

Zakariya R 
Rating:
5.0

Customer did not leave a comment.

gerald v 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

I so loved the service!

Viridiana N 
Rating:
4.0

Very friendly people helpful Location / business not very convenient to access

David K 
Rating:
3.0

Customer did not leave a comment.

robert r 
Rating:
5.0

Easy online experience

Kim B 
Rating:
5.0

The sign was hard to see from the cross street, that's the only issue I had finding the place but everyone was very nice!

James A 
Rating:
5.0

Customer did not leave a comment.

frederick s 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
3.0

There were issues with their computer and getting me my trailer. Set me back about 45 min before I got my trailer. Original person that hooked it up didn’t tighten it so it could have come off the hitch. Second guy fixed it before I left. Very dirty inside of trailer.

Chelsea D 
Rating:
5.0

None

Steven C 
Rating:
5.0

Great customer service

Laurence S 
Rating:
5.0

Customer did not leave a comment.

Mike J 
Rating:
3.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

I chose this drop off location and even though they were already over their limit for vehicles they still took mine instead of making me drive to another one like they told me I was going to have to do. The guy also asked about if we had any issues so I explained everything to him.

Kristin F 
Rating:
5.0

Not much - small space, lots of activity. The personnel are extremely obliging and courteous.

David M 
Rating:
3.0

Very hard to get in to. I had to park next door and pushed the trailer by hand because they are on a one way street

ryan w 
Rating:
4.0

We actually got to location at 7:02. Place was dark,but an employee was in the yard and very helpfully unhooked trailer and said it would be tagged in the morning as being dropped off. But we never got a confirmation of such??

catheryn k 
Rating:
5.0

Nothing. Mitch was friendly and very helpful

RYAN E 
Rating:
5.0

Customer did not leave a comment.

JERRY M 
Rating:
5.0

I was able to pick up the truck easily and had great service

Timothy G 
Rating:
4.0

Customer did not leave a comment.

Ronald B 
Rating:
3.0

This is a tiny auto repair garage with no on-property parking for equipment. If there didn't happen to be a parking spot on the street in front of the shop for a 20" truck and tow dolly, I would have had difficulty parking the equipment to return it. A warning about this would have been helpful.

Michael O 
Rating:
5.0

The owner is an excellent driver! Very personable people. A joy to work with.

Charleen S 
Rating:
5.0

Excellent service from the owner and extremely helpful in receiving the rented equipment.

Sherry W 
Rating:
5.0

Customer did not leave a comment.

Ruben G 
Rating:
4.0

Customer did not leave a comment.

Roy K 
Rating:
4.0

Customer did not leave a comment.

alan c 
Rating:
1.0

Took forever to wait in the line for it. Dashboard was all messed up. Couldn't get out of the tiny parking lot safely until a bunch of other trucks were moved. Only had two seats. The driver's one took the strength of Thor himself to move it forward to a position where I could reach the pedals safely. When I got back to the tiny parking lot I had to squeeze into an area and park it diagonally so that the back wasn't sticking out into traffic.

Brandon S 
Rating:
4.0

We got a flat tire on the trailer. With in 1 hour from reporting it a uhaul technician arrived a d fixed it within 45 minutes. Everyone was helpful and expedient. Thumbs up to all!

David S 
Rating:
5.0

Customer did not leave a comment.

Steven Y 
Rating:
5.0

Excellent drop off!!

Frank m 
Rating:
5.0

everything about the trailer pick up went really smooth. The guy who helped setup the trailer was very helpful.

Michael A 
Rating:
5.0

Very qwuik check in and friendly service by mitch

John A 
Rating:
5.0

Customer did not leave a comment.

sean R 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Customer did not leave a comment.

GARY V 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Sylvia E 
Rating:
5.0

Customer did not leave a comment.

kathey d 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Ronald L 
Rating:
5.0

Very friendly guy

David S 
Rating:
5.0

Customer did not leave a comment.

Carl J 
Rating:
5.0

Mr. Callahan was a very helpful person.

GUILLERMO O 
Rating:
5.0

I went to rent the uhaul Tuesday morning and my move got postponed until Wednesday so they helped me with crediting a day and making it awesome. Both guys I interacted with were professional and respectable. Thank you Preston and mitch for making my experience awesome!

Sharilynn S 
Rating:
5.0

It was a tight location to drop off the 6X12 trailer; the attendant asked if I was comfortable backing in the trailer or would I like him to. He did an excellent job and was extremely helpful and friendly !!

Kevin C 
Rating:
5.0

Online check out being able to check out at a different location at the last minute if I find one closer to me

john s 
Rating:
5.0

The chains on the U-Haul were beat up and one of the two S hooks were broken to the point where it was useless.

alicia s 
Rating:
5.0

Mitch was fantastic. Really helpful. Just the face you want to see after a trip like I had. Great little trailer. Drop off was only slowed down by the app again.

Kylie S 
Rating:
5.0

Customer did not leave a comment.

louis c 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
5.0

Guy there was very helpful

Dean A 
Rating:
5.0

Customer did not leave a comment.

Roxanne B 
Rating:
5.0

Fast and reasonable in price.

Deborah L 
Rating:
5.0

Mitch and Preston were excellent. Thank you for the great experience!

daniel s 
Rating:
1.0

Truck and equipment was returned within the time frame (5 hours) agreed upon. As per the thug-looking fellow at the location, keys could be dropped off if returned after hours. we did just what he told us same Saturday but he charged us for three straight days, that is Saturday through Monday. That fellow is a criminal, a thief and a fraudster!! He should never be allowed to represent good U haul reputation!!

Samson O 
Rating:
4.0

Customer did not leave a comment.

Wesley C 
Rating:
4.0

Customer did not leave a comment.

cheryl s 
Rating:
5.0

Very friendly and professional

Ricardo C 
Rating:
3.0

A/C was not working well. But otherwise it was the truck seemed pretty good.

Liz F 
Rating:
4.0

Customer did not leave a comment.

RYAN N 
Rating:
5.0

Customer did not leave a comment.

Mike S 
No reviews have been submitted for this location.

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