Comentarios del cliente para Cali Style Rotary Rebuilds LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cali Style Rotary Rebuilds LLC

Grado total:

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arch M. en

Grado:

Hard to find, no U-Haul sign visible from Highway 37. Had to look on the internet and found another U-Haul in town who told me the name of the sigh to look for (not U-Haul). Also, phone calls to U-Haul typically took 10 minutes on hold until someone freed up from other customers to help me. This is a U-Haul problem, not a drop off location problem.

Damien G. en

Grado:

This comment is not a reflection on Anthony at the Mondovi location - he was great, but your branch on Birch Street in Eau Claire and this entire process. When we booked our truck and trailer pickup for the Eau Claire location, we received an e-mail from U-Haul instructing us to make an appointment to have our vehicle inspected to ensure we had rented the right equipment - no problem. We stopped over at the store to ask about this step. I was brushed off, told to reread the e-mail to figure out what I was supposed to do, and sent to another store because "we won't have your truck here anyway." We, then, went to the store in Chippewa Falls, which was wonderful. They checked out our car and assured us that they would call us 24 hours before pickup. Well, 24 hours before pickup, we had no call. It was only after our third call with U-haul that we discovered that our rental was not in Eau Claire, but Mondovi - an hour and a half round-trip drive - with zero flexibility in getting it up to us. After being told we could have an extra day with the rental, we made the trek to the address we were given... which was ten mile on the outside of town (in the other direction) and into a swamp. When we arrived at the ACTUAL pickup location, there was no attendant and so, I called for the fourth time. Once Anthony arrived at the location, we were able to secure the truck, but not the extras that we had rented with the truck (i.e. blankets, mattress covers) - for those, we had to go back to the Eau Claire store... After packing, we realized that we had a dozen more blankets than we needed, so we returned them to the Eau Claire store. They took no information about our order, just said "leave them at the bottom of the stairs, we'll figure it out later..." We are very grateful that we were given an extra day with the truck and $100 off of the rental cost, but this whole process was a bit of a fiasco. I would recommend some professional development for the Birch Street store, better communication between locations, as well as the assurance for/communication with your customers that trucks will be at their booked location or given further advanced notice on where their truck will be available for pickup. I had to call to find that information out far into the 24 hour window before pick up.

ken G. en

Grado:

El cliente no dejó un comentario.

Steven R. en

Grado:

The rear or the truck was not cleaned before I picked up the rental. Whoever used it last used it for farm supplies or something. It was absolutely disgusting. Now all my things smell like silage. I would like some money off my bill because I now have to do extra cleaning of my belongings to get rid of the smell.

steven M. en

Grado:

The trailer I used was in great condition with everything working like it should. But...It didn’t have a ramp! One would have made life A lot easier for me. Had to lift my item I hauled by myself and also got help at other stops. Otherwise A-Okay.

David B. en

Grado:

El cliente no dejó un comentario.

daniel N. en

Grado:

El cliente no dejó un comentario.

Kelly P. en

Grado:

El cliente no dejó un comentario.

Eric K. en

Grado:

El cliente no dejó un comentario.

Nathan W. en

Grado:

Everything was great!

alloys S. en

Grado:

El cliente no dejó un comentario.

JEFF H. en

Grado:

El cliente no dejó un comentario.

Devaen R. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

Anthony was very helpful and made check in easy. Truck had the oil service light lit on dashboard and oil pressure seemed lower than expected. Needed to stop and check oil level. Even though the check oil light was on, the oil level was ok.

Paul D. en

Grado:

No one available.

Andy F. en

Grado:

There were two frustrations for my pick up. The first is I requested the 24 hour pick up, however it was listed for a 10am pick up when I explicitly communicated I would be there about 7am. So I had to call customer service to change that. Additionally, no dolly was with the truck. Since it was so early, I had no way to get one. I tried stopping at the Uhaul in Menomoinie (Where I originally made my reservation) and they too were not open, even though time listed 730a opening. So I purchased my own dolly instead,.

Savanna D. en

Grado:

El cliente no dejó un comentario.

Andy J. en

Grado:

Improve computer support of location. Had trouble checking in because of computer crash. The paper processing was not smooth.

Kari A. en

Grado:

El cliente no dejó un comentario.

edward M. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

El cliente no dejó un comentario.

MIKE L. en

Grado:

I asked for 12 pads and got 11. However, I called back and he adjusted my record to show only 11. The drop off location was OK with it.

Kari H. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

The owner was very friendly. One of the cables on the overhead door was loose and caused the door to open a little harder. Did not notice it as we didn't discover it until my packing company noticed it. I called the pick up location and left a message about it. I mentioned it to the drop off location manager. Make sure they do a walk around the vehicle with the customer, that did not happen with me.

Joel S. en

Grado:

El cliente no dejó un comentario.

Michelle A. en

Grado:

Nothing they went over and above for me very happy

Gary P. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

Owner was very courteous, respectful and helpful..

Brady M. en

Grado:

El cliente no dejó un comentario.

Tom K. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.