Rental was not clean. I did the online check out and check in, documented everything with pictures and notes. I was still charged for a cleaning, and when I contacted the rental site I was advised that the online information is never viewed and any statement advising a call from UHaul for a charge dispute was not actually going to happen. They did promise to credit the cleaning charge back to my card.McKenna D.
Customer Reviews for Calfornia Complete Carcare
(Distribuidor de U-Haul del vecindario)
California, MD 20619
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 2 p. m.
- Dom.: 10 a. m. - 1 p. m.
- 10/2/2021 - 10/3/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff at this location was very helpful getting me set up! ¡Gracias!JAMES S.
My service was top-notch. I made a last-minute change that was accommodated with no problems. I was thoroughly briefed on towing the trailer I rented, and had no problems at all during my 2600-mile tow across the country. The trailer itself was exactly what I needed and it was a pleasure to tow - stable, with no swaying, and very steady during some windy conditions.john B.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.DUANE C.
El cliente no dejó un comentario.ERIN M.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Keith J.
El cliente no dejó un comentario.JOE Q.
El cliente no dejó un comentario.Samuel C.
El cliente no dejó un comentario.RYAN H.
There isn't anything i can think of. Donald was very professional and took care of everything.EDWARDE B.
El cliente no dejó un comentario.Mark G.
The customer service was excellent. The office is just a bit run downALYSSA Z.
El cliente no dejó un comentario.Lisa F.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.TAMI K.
Trailer wiring not grounded properly. Kept blowing fuses. The 4th uhaul I've rented the past month. First problem I've had. Ended up traveling with lights disconnected.Myra S.
El cliente no dejó un comentario.Kirsten S.
El cliente no dejó un comentario.TODD H.
Location was a bit hard to find and the drop off was a bit confusing. Great customer service and easy drop off after it was figured out.Matthew S.
El cliente no dejó un comentario.GREG G.
The location was great, however the contactless check in was absolutely terrible. From not being about to change the alternate contact information to not abiding by Texas drivers license auto extend for military members. Took me about 45 mins to get through the process. Will not be doing this againColette B.
El cliente no dejó un comentario.Paul E.
Went above and beyond to be helpful!Kristin M.
We were in and out of this place so quick I didn't even have to stop I just slowed down. No really it was very fast and painless and excellent service and they our trailer very quicklyROBERT B.
El cliente no dejó un comentario.Cleveland B.
El cliente no dejó un comentario.RICHARD N.
El cliente no dejó un comentario.gregg F.
El cliente no dejó un comentario.Kevin L.
Clean the store. Other than excellent service!!LISA N.
Representative at this location was arrogant and disrespectful. If there was an opportunity for me to rent with another competitor I would of left He tried to implement regulations that I had never heard of or not been required in the last 4 rentals of uhaul equipment in the last year. He choose to insinuate a hypocratic altitude, while discriminate against our knowledge in tow equipment to include but not limited to the tow vehicle, towed equipment, towed vehicle, tow laws & regulations. In all of our previous rentals of multiple vehicle transport trailers and tow dollys we have never been asked or required to do, answer or defend ourselves as this location bombarded us with.ALFRED G.
Don't charge me for a fuel cost when i disputed it and I don't deserve to pay itMICHELLE D.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.TERESA F.
Not enough space confused on drop offKYLEDWAYNE K.
El cliente no dejó un comentario.Tami K.
The unit was dirty on the exterior and needed washed.JOHN S.
So, I actually had a reservation at another location. But the equipment was not at the original location. So I had to leave and go to another.Thomas C.
Key drop for uhaul indistinguishable from mechanic drop box. was on hold 10 minutes to he sure I was putting truck key in proper place.Michael G.
It certainly isn't this locations fault, but I experienced a failure during my trip where the fender fell off completely only to be held on by the electrical wire to the light.Mark E.
COVID , workers hands were extremely dirty. No mask.Kyara F.
The U-Haul associate at the drop off point was pleasant and helpful.David W.
Easy to use; nice truck, well equipped, and nice ramps. I highly recommend using the California location. No changes needed.James B.
Helpful and worked out well. Thank you.William F E.
This location wasnt so much a uhaul location as much as it was a title location that did some uhaul services. it was a little out of my way but had the trailer i wanted. The employee that set me up was very helpful and nice but its clear this locations focus isnt uhaul.Robert W.
El cliente no dejó un comentario.Don R.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.LAWRENCE H.
I got charged a after hours drop off fee, even though we returned it online. This is the location we were told to leave it at. Uhaul needs to improve their system and make it standard fee. I will be calling uhaul later and complaining. The whole system needs to be improved.KRISTINAANN F.
The process is very convenient using the online reservation.David F.
El cliente no dejó un comentario.aaron T.
I reserved a truck for 10/10 to pick up in the Brandywine location to than receive a call the day before to tell me the truck won't be there I have to go to California Md which was an hour away. I had movers and everything waiting on me I had to pay double price for the inconvenience because of uhaul I will never ever use them again!!!latia B.
Really friendly and great customer service, felt like family.collins M.
El cliente no dejó un comentario.Brenda D.
Good customer serviceJASON H.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Alan H.
El cliente no dejó un comentario.Karla M.
This location quickly processed the return and I received final email promptly.Donald B.
Too expensive. Then charged an extra day. Please call me 410-610-6378Max E.
Well I was told one pick up location in the beginning and the day of it switch to two separate locations. One for the tow trailer and one 40 mi away to pick up the truck. I was not satisfied with that part of it.Ronald B.
El cliente no dejó un comentario.SHAWN D.
Customer service is what counts for me and the gentleman that checked me in well exceeded that. Great Job!Lisa C.
El cliente no dejó un comentario.Charles S.
I was told to look up the drop off to see what was closest and when I arrived, unloaded and went to return the equipment I had to take it to 3 different spots to before returning. Then was told I was over the mileage. Apparently something was wrong because I never went sightseeing with that rig. I would never rent or recommend UHaul again!Nancy D.
El cliente no dejó un comentario.Cornell L.
Spacious room to turn around and park trailer. Got charged extra fee because I dropped off my trailer after hours. This fee needs to be communicated ahead of time. If it could be avoided by online check-in that needs to be explained as well.Aaron M.
A+ Service, My entire experience was excellent. The truck was clean and ran perfectly! The guy in charge was super friendly and was very helpful. I would recomend this place to all my friends!Edward F.
I will never rent a uhaul from there againANTHONY P.
El cliente no dejó un comentario.Wayne A.
I had excellent serviceGregory W.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.MARK W.
Both the owner, manager and two mechanics were not wearing Protective face coverings during my entire interaction with this facility. The waiting area was dirty and obviously hasn't been wiped down for a very long time. The owner was polite But U-Haul has once again been unsuccessful in my rental from a selected location. This one was by far the worst having to drive to two separate locations to finally rent the truck. U-Haul did offer a credit for my inconveniences but I felt like I had to haggle for compensation. I will most likely be looking for other companies to use in the future. Thank you for allowing me to leave a review.CHARLES S.
Be sure to check tires for proper air one tire was very low on air had I not did a walk around n tire check possible blow out. Additionally I was quoted 40 dollars bill came to 60. Pls explain overage I bought back same day.derek I.
El cliente no dejó un comentario.Tim F.
Everything was handled very timely and professionally. Communications were excellent.Holly S.
El cliente no dejó un comentario.Lance B.
El cliente no dejó un comentario.xiao W.
El cliente no dejó un comentario.Robert M.
It was so easy and there was zero stress. I'm a first time renter and I was nervous. These guys are 100% down home and awesome!!!Jacqueline C.
The person wasn't wearing a facemask. So, his claim that the truck has been clean in view of COVID was in doubt. I sprayed the truck to be sure. I shouldn't have to do it. I have an issue with the U-Hall website. It was very confusing. I created an account and entered all my information to save time as was suggested. But when I went to check out the truck, the guy said the information wasn't there. We have to enter the information once again. It was frustrating.Asif D.
El cliente no dejó un comentario.calvin M.
I had stellar service 5 stars from me the guy we got the Uhaul from was amazing from the beginning to the end extremely helpful showed us how to use the Uhaul app he was so kind and down to earth I would recommend everyone and anyone I know moving thank you so muchSIMEON R.
El cliente no dejó un comentario.joe T.
It was a great experienceCHRISTINE H.
Nothing your location and the employee who helped me met and exceeded my expectations by giving excellent professional and quick accurate service even with almost no notice both on the phone and in person. I will be recommending this location to anyone I know in need of these servicesjoshua C.
El cliente no dejó un comentario.ROBERT K.
I had reserved a dolly but when I picked up the truck I was told they were out of them. This really made moving a challenge. Not sure why it let me reserve one if there wasn't going to be one available.raymond S.
It would be nice to know the process for online check out before hand. We had already locked the truck and dropped the key in the drop box before we knew we had to take pictures.Michael B.
El cliente no dejó un comentario.Darrin P.
El cliente no dejó un comentario.sandra B.
El cliente no dejó un comentario.PAUL K.
Great customer experience very friendly and very helpful.MATTHEW W.
El cliente no dejó un comentario.Colton P.
El cliente no dejó un comentario.David D.
I was charged twice. Once by the pickup location and once by the drop off location.Lyndee H.
Trailer lights stopped working during my trip and I got pulled over by the police for not having working lights on the trailer. I'm thinking the connection for the lights stopped working due to the rain storm we were having, but not sure. Still got pulled over though. Trailer otherwise functioned well.jacob H.