Comentarios del cliente para Calera Shipping and Home Services

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Calera Shipping and Home Services

Grado total:

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Brooke D.
Grado:

El cliente no dejó un comentario.

WILLIAM H.
Grado:

El cliente no dejó un comentario.

Mary E.
Grado:

This was dropoff only. No attendant was present. It took us several times passing the dropoff point pulling a trailer to even locate it. We then had to go through online check in. We had requested a different dropoff but received an email changing us to the one we ultimately used which was definitely out of the way.

Rita L.
Grado:

I had to get a unit 25 miles from my home cause no 15 foot truck was available in my town Clanton al. Which is ridiculous, by the way . I was never told on the phone of put gas back in it . At 79 cents a mile I should not have had to do so . So when a road trip was added for by in town moving , $109 was my fee for moving items only 11 miles . The guy Anthony was very rude to me . I will never be back there again nor will I rent a truck from you company at Rates like this . Poor customer service.

CHRISTIAN G.
Grado:

El cliente no dejó un comentario.

Sebastian S.
Grado:

Sketchy. Unprofessional

Kimily H.
Grado:

El cliente no dejó un comentario.

allen M.
Grado:

El cliente no dejó un comentario.

Steven H.
Grado:

El cliente no dejó un comentario.

greg C.
Grado:

Anthony was very professional and had outstanding customer service skills. We always have great experiences with UHaul! I would recommend Anthony's location. Clean truck, low miles.

Lindsay S.
Grado:

This location was closed at noon on a Tuesday despite having two different signs stating they were open. Calls to the number listed went unanswered. When I called customer service, they were also unable to get in touch with this location and could not figure out why they were closed. I followed the dropbox instructions at this location. My truck was not checked back in by an employee until almost 7 hours later which resulted in me being charged for an extra rental day as well as an extra charge for damage insurance. In order to make this experience better for future customers, I would suggest being open when you say you are.

Jerry B.
Grado:

El cliente no dejó un comentario.

Victor O.
Grado:

The equipment was old and the side marker lights dis not work. When I got to the location a nice gentleman greet me and and when on to check me in and proceded to hook up the trailer to the vehicle, while hooking up the the trailer we discovered a used condom with fluids in it, this condom was sitting right on the thong of the trailer. This was very disgusting. They guy that assisted me was very nice and friendly but this location was below average, the equipment was also below average. I rent trailer from Uhaul regularly and this is the first time I get a below average equipment and a used condom included.

Anthony S.
Grado:

El cliente no dejó un comentario.

Jamie W.
Grado:

El cliente no dejó un comentario.

michelle H.
Grado:

Charges were not well explained I have insurance and was told it wasnt an opition to take insurance out. Was quoted one price and pending charge different and was adjusted All in all i wasn't clearly explained at all and don't feel it was fair

myron S.
Grado:

El cliente no dejó un comentario.

William P.
Grado:

No I can't because I had a reservation and uhaul rep, still let someone else take and say I need to come back in six hours. To return he didn't pick up his phone, the rep said to call him when return, I ask if I could drop he said no call me when you drop. Still waiting for him to fix the over charge now, he charged me for 2 days after called the uhaul customer support and was told to return at 0800 Monday morning Oct. 14, 2019. Sorry not happy with that loc. Thanks for all other help.

vivkie J.
Grado:

I was suppose to pick up my truck @ 7 am. After going to 3 locations finally got my truck @9:30 am. Was very frustrating. Didn’t have dollies that I had ordered. I hope my next move can go better. Thank u V Johns

Brandon P.
Grado:

Make sure that you have the equipment that is ordered actually at the location, especially when you send a confirmation email stating it was there, also, if a customer is doing mobile pick-up, don't have your employees try to upsell them on things the customer doesn't need.

Dyanne D.
Grado:

Diamond in the Rough...this location is not easy to identify from the street and is a small, one man operation but don’t let that discourage you. The service provided by the owner is exceptional. He is very efficient, thorough, and most of all, professional.

Alton M.
Grado:

El cliente no dejó un comentario.

Anthony S.
Grado:

El cliente no dejó un comentario.

Jeff J.
Grado:

Tony is very detailed in his work. Great Job!

David H.
Grado:

The truck was not swept out, there were not enough furniture pads, and I had to give the same information I had already given at the time of the reservation again.

Steve G.
Grado:

El cliente no dejó un comentario.

Joseph S.
Grado:

The fellow who ran the place was very nice but the location was hard to find since it was in a strip shopping center and there was only a banner hung below a sign to let you know that the U-Haul office was there. I can't believe U-Haul made me drive all the way to Calera to pick up the truck. Information like that should not be in find print.

Blaine W.
Grado:

Very good at going over the entire process and making sure you understood everything in the walk through.

Matthew V.
Grado:

They are never open so I got charged for a extra two days looks like budget has my business from now on

Loretta N.
Grado:

El cliente no dejó un comentario.

Sabrina M.
Grado:

El cliente no dejó un comentario.

Kathy W.
Grado:

Poor directions. Very difficult to find location.

Anthony L.
Grado:

El cliente no dejó un comentario.

deondria F.
Grado:

There is no drop of box for the key when we left the truck after hours. I wasn't sure what to do with it so I brought it back home with me. I talked to the guy the next day and he said I could have left it under the seat but there were no instructions nowhere to do so. They need a key drop box.

johnny S.
Grado:

Better services !

Lamar M.
Grado:

El cliente no dejó un comentario.

Wesley H.
Grado:

El cliente no dejó un comentario.

Boyd Z.
Grado:

The agent was great, Calera is not a thriving town, we were pleased to be able to rent the truck though

Spence W.
Grado:

The company where we rented do not answer the phones tried to call them for 2 days but when we picked up the truck the owner was very good with customer service

bill M.
Grado:

El cliente no dejó un comentario.

Christian A.
Grado:

This U-Haul dealership is in an awkward location. Very difficult to get to, absolutely NOT easy to access with that huge truck. The area where we were told to park the truck was knee high in weeds and very poorly maintained.

James B.
Grado:

The rental vehicle that was provided to us had only one working windshield wiper and an empty gas tank.

Eric S.
Grado:

El cliente no dejó un comentario.

carl H.
Grado:

they didnt have the trailer that i ordered and had to got a bigger one and it was a bad drive

Debra S.
Grado:

I was very well taken care of. The man was attentive and patient. We had some problems with our electrical hook-up on our van and he took the time to come out and help us. He was very friendly. I would highly recommend this location.

Sheneka J.
Grado:

El cliente no dejó un comentario.

Brittany H.
Grado:

El cliente no dejó un comentario.

Barbara L.
Grado:

El cliente no dejó un comentario.

ANTOINE S.
Grado:

El cliente no dejó un comentario.

Donald M.
Grado:

El cliente no dejó un comentario.

david T.
Grado:

Your representative logged me in with 1 truck then gave me a different 1 with hardly any gas so i had to call him and let him know. He didnt fill out the contract correctly on where to drop truck off so now my credit card has been charge for wrong drop off of $177. My fiancee studies contracts for her businesses and her living so we have tirned this issue over to 1 of her lawyers that is on her payroll. If we can't get this issue resolved within 24 hrs then we are moving forward! We were talk to like trash from a black lady in your Birmingham contact office. We recorded the conversations even though she hung up on us twice when asking for information!

verlon T.
Grado:

Treated very good will rent from here again . thank you

denise G.
Grado:

Cheaper prices

karl P.
Grado:

Self service easy!!!

justin J.
Grado:

El cliente no dejó un comentario.

Carline S.
Grado:

See comments above.

LISA J.
Grado:

Very nice people but not entirely honest. It took almost two hours to get the uhaul, although I had prebooked it online. I paid for it through the companies credit card machine and upon hooking up the uhaul, they said I needed a globe for lighting purposes, stated I could purchase from them and told me I needed to pay cash because the credit card machine was down (the one I just used and worked fine). They said they could not let me take the uhaul without the purchase. They directed me to their own atm at the front of the store which charges a $3 convenience fee. They had installed the part without telling me the price, which was $23. Rapacious and avaricious business with lack of respect for the human experience. I could comment on location, ambiance, as well as the fact that the trailer smelled of urine, but I’m done focusing my energy on this faction.

ANTHONY T.
Grado:

El cliente no dejó un comentario.

Paul F.
Grado:

El cliente no dejó un comentario.

Samerra S.
Grado:

This is the first time that I did a walk around inspection at uhaul. Plus it was raining and he was super attentive and thorough. Very jovial, I felt completely at ease. I will use this uhaul location and recommend it from now on.

Joel D.
Grado:

El cliente no dejó un comentario.

samerra S.
Grado:

Super helpful and courteous. Made us feel at ease.

chris K.
Grado:

I rarely complete feeeback surveys, but felt like I had to for this experience. This was the worst rental experience I have ever had. I had someone who rarely knows how to navigate the uhaul system (and a computer for that matter) try and assist me for over an hour while the main customer service representative who I spoke with on the phone twice that morning, Anthony, drove back to the store from running errands. To start, the address they have listed for their location on google maps is not correct, so I spent an extra 10 minutes driving across a town I was unfamiliar with. The inexperienced guy had to run me through the entire process three separate times. The worst part, was that he never once explained to me that there were two separate rates to me (in town compared to one way drop off) and the whole time I was expecting to pay for the in town tow which was written on their pricing poster. It was extremely apparent that he didn’t even know the difference either. This guy initially rung me up for what I was expecting to pay for and the main customer service rep (Anthony) told him to cancel the transaction after I had already attempted to pay for this the second time because he input an inaccurate customer discount. When Anthony appeared- and hour and twenty minutes later he was flustered and rushed. He too, did not explain to me the rate differences and was just trying to get me out of the door. Andrew, the manager appeared at the very end of all this, apologized, and offered me a subpar customer discount. At that point, my wife and I had missed well over an hour of work and the customer service was terrible. I was baffled by how poor this transaction went.

dana B.
Grado:

El cliente no dejó un comentario.

warren D.
Grado:

the experience was out of this world. Thank Anthony

Brian M.
Grado:

Calera location was great. My complaint is about a different location - Pelham, AL. Even though I had called to make sure that the trailer I had reserved for a 2pm pickup was there, I was not informed until I got there that somehow it was damaged and unable to be rented. The GM of the location, Paul Baumgartel, was completely useless to helping us get another one. He literally did not care what we did. 1 employee at the Pelham location, Ashley, stepped in and saved the day by finding us a rental at the Calera location. Calera location was fantastic. You need to fire the GM @ Pelham.

Shawn C.
Grado:

The guys were amazing. They practically ran the entire time. Safe and courteous and they just never stopped. I even asked them to let me help and they respectfully declined and said they were there to get it done and keep me from hurting myself. I would highly recommend these guys to anyone.

donna K.
Grado:

El cliente no dejó un comentario.

BERNARD T.
Grado:

The recommended a truck that was too small when told him we needed a larger one, subsequently causing me to make more and costing more money

Krass D.
Grado:

El cliente no dejó un comentario.

jonathan G.
Grado:

El cliente no dejó un comentario.

BRAD W.
Grado:

Sign said they were working in back door was locked and when call he was not there.

David R.
Grado:

El cliente no dejó un comentario.

james A.
Grado:

The drop off location was listed as 8000 Hwy 31. The phone number does not answer for this location and the business is no longer a U Haul location. Note: It is now just a Citco Service Station. I did return the trailer to a UHaul location in Calera and Anthony was very helpful and was able to get my return processed. In my opinion the records were not kept up for the returning location listed on my contract, the Trailer was not in good condition and the threads are stripped on the disconnect. Anthony was able to get my trailer disconnected and was very helpful. In my opinion UHaul needs to take a serious look at the equipment that is being placed into service. I truly feel maintenance on the equipment is extremely poor.

Brandy P.
Grado:

El cliente no dejó un comentario.

Benjamin H.
Grado:

Even though the sign said open, the door was locked. When I called the number, Anthony said he didn't have anything scheduled so he had closed already. I left the key, and in about an hour, he texted me to say that he was charging me an extra $26 because blankets weren't folded. I assumed that the blankets would be cleaned after use because I certainly would not want to pick up someone else's bedbugs. Now that I know, I will be hesitant to use your blankets in the future.

Alvin D.
Grado:

The guy lied. He tried telling me that the tank was on empty . completely dishonest. I used it for maybe 20 minutes. The tank was basically were I got it at. He's a crook an making you guys look bad. ??

Edward H.
Grado:

First of all the never answer the phone. I even called while in the store and the phone NEVER rang. My contact said I had almost 1/2 of a tank of gas when in reality out was 1/4 if a tank.

CHANTEL C.
Grado:

El cliente no dejó un comentario.

Rick J.
Grado:

Our experience was unique, in that the original pick up location was Discount Tire in Calera, who were not at the location and phone was disconnected. We called other locations and found Anthony Simmons, who would receive no compensation for this rental, jumped in and spent his own time to find the truck and then picked it up and delivered it to us at his location. Its rare to find a generous person willing to go above and beyond with no benefit to himself. This was a one way rental with movers that had been waiting at our home for several hours...and had become a bit of a nightmare. Anthony truly was amazing to accommodate someone he never met just because " It is the right thing to do". No one thinks like that anymore. Kudos to Anthony Simmons! R and C Johnston

Sarfaraz V.
Grado:

El cliente no dejó un comentario.

PATRICK P.
Grado:

Everything was great. Good equipment and good service.

Rick J.
Grado:

This guy went above and beyond!!! Your agent at 2220 Hwy 84 should be terminated!

John C.
Grado:

El cliente no dejó un comentario.

Gerald B.
Grado:

El cliente no dejó un comentario.

Alan B.
Grado:

El cliente no dejó un comentario.

Kordell B.
Grado:

El cliente no dejó un comentario.

Anthony M.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

Having to go 30 miles to get a truck instead of the location I placed the reservation for.

william T.
Grado:

Extremely helpful!

Will B.
Grado:

El cliente no dejó un comentario.

Luke M.
Grado:

El cliente no dejó un comentario.

Freddie W.
Grado:

El cliente no dejó un comentario.

Lance G.
Grado:

If everything is handled in the same fashion I experienced I can't see there being any issues.

Lori C.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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