Customer Reviews for Woodinville Chevron
(U-Haul Neighborhood Dealer)

Rating:

1.0

Time consuming

Rating:

5.0

I was never told my location change was a mobile check in. I was stuck in 19 degree weather doing the whole check in which took 20 minutes in the cold. I reached out by chat and a rep Fiona was extremely rude saying she would “speak slower since I was not understanding”. She was extremely condescending and rude. She made me want to cancel on the spot. She’s the reason I will probably hesitate to use Uhaul in the future.

Rating:

1.0

Worst experience I have ever had with Uhaul. Terrible. It took me over 1 hour to get the vehicle. I reserved a truck at a location 5 minutes away, then was notified the night before pick up that the new location was 45 minutes away. When I arrived to pick up I found out it was moved to mobile pickup, but the reservation was not converted from an in-person to mobile and I was locked out of the self checkout process. I had to talk with 4 care agents to resolve.

Rating:

1.0

The mileage is different from what was reported and after much complaints I was charged the mileage I never used

Rating:

4.0

I made a reservation of a truck and 2 furniture dollys. The dollys were not there.

Rating:

1.0

Understand and respect the customer.

Rating:

2.0

Check in process was incumbered by little knowledge of how to navigate the website I would only recommend this location for convenience only