Customer Reviews for CCLA 447 Walker LLC
(U-Haul Neighborhood Dealer)

135 reviews

30525 Walker Rd N   Walker, LA 70785

(225) 304-5343

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(225) 304-5343

30525 Walker Rd N
Walker, LA 70785

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck did not have ramp.do not know if it suppose to or not but would have made job alot easier

Kara Hinkson 
Rating:
5.0

Customer did not leave a comment.

Selma Vandergriff 
Rating:
3.0

The check engine light as well as 2 other lights stayed on the entire trip. The truck ran badly! The lady told me that the guy had just worked on it bc of the engine light being on. I was afraid the entire trip that it would break down

lisa kelley 
Rating:
1.0

Maybe leave the keys to the right truck that’s advertised we got a 20 foot truck and the keys that were given to us were for the smaller one they had when we bought the 20 foot truck already

Skilar Tumey 
Rating:
5.0

Customer did not leave a comment.

Kisha Roberts 
Rating:
1.0

My account is overdrawn from U-Haul pulling money without even calling me to discuss why I was even mad. I have used U-Haul for every move and I think that was ridiculous to not even call and discuss this with me

Jessica Murry 
Rating:
5.0

Customer did not leave a comment.

Clint Duffy 
Rating:
5.0

Customer did not leave a comment.

sharon smith 
Rating:
1.0

Lady messed up my time slot, and wants me to pay extra for her mistake.

Johnpaul Brinkman 
Rating:
5.0

Customer did not leave a comment.

Sandra Pace 
Rating:
5.0

The truck needs a little more pickup.

Nicole Cruz 
Rating:
5.0

Your website needs updating. I was unable to use site when I dropped truck back off in Walker. Overall I will rent from here again. Very friendly

Rodger Robinson 
Rating:
5.0

Customer did not leave a comment.

Mabel Zamarripa 
Rating:
4.0

Customer did not leave a comment.

Melissa Dornier 
Rating:
5.0

Nothing, everything was great 👍

shawnee guedry 
Rating:
5.0

Customer did not leave a comment.

anna burchfield 
Rating:
1.0

I was charged for extra mileage I didn’t use and overcharged for my U-Haul. $270.

Bryson Miller 
Rating:
5.0

Customer did not leave a comment.

Jill Pearl 
Rating:
5.0

At this location the lady was so very nice even after the problems that I ran into. And for that I am grateful. Thanks Anna Rowe

Anna Rowe 
Rating:
5.0

No improvement needed. People were pleasant and helpful

Benny Bounds 
Rating:
5.0

When listing the name of the business, do not use just initials. Please use the full name of the drop-off business. Was very difficult to locate otherwise.

Bryce Stalvey 
Rating:
1.0

I did not receive a email of contract and was charged an extra fee because I didn't sweep out the bed of truck. The truck leaked water and all my belongings got wet. They charged me extra for gas and I put gas back in the truck. It took an hour to get truck due to poor internet service in place. I reported this all to company and still haven't received a call on the matter. This was my first time ever renting a uhaul and probably my last due to my poor experience

Bonnie Edwards 
Rating:
2.0

I was to pick a 10' truck at a location close to me but got called the day of pick up and told to pick up in at a different location. I was told (over the phone) that I would be credited $50 for change of pick up which put me out further costing wayyy more money for mileage I put on the truck smh... I paid $137 to use the truck for 3hrs vs. $70ish

Daron Batiste 
Rating:
5.0

Customer did not leave a comment.

Medena Madden 
Rating:
5.0

Excellence across the board!!!

JAMES KASTNER 
Rating:
3.0

They did not have the materials we had reserved such as dolly and furniture pads.

Austin Dier 
Rating:
5.0

All was great thanks

LACEY ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Wilma Bunch 
Rating:
1.0

The lady did not explain everything to me so by that happening it caused my ac not to have NSF fee so so long uhaul. Anna Rowe 225 963 118u

Anna Lynn Rowe 
Rating:
4.0

Customer did not leave a comment.

Torrie Lacey 
Rating:
5.0

Customer did not leave a comment.

ALEXIS SHABEL 
Rating:
1.0

Have the correct truck size, don’t charge for days customers do not have the trucks.

jill ellen plauche 
Rating:
1.0

First the truck was moved over 100 miles from my original pickup location without ANY notice. I told them I did not want any extra days but a patrial refund for having to drive 200 MILES out of my way to get a truck. Instead they gave me and extra day when was not needed. The truck was a complete mess smelled like cigarettes, and had barely any gas in it. I was not compensated for the issues with pickup and should receive money back!

CALVIN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

WILLIE WILLIAMS 
Rating:
3.0

Place was neat and clean and had clear marked key return as well as early check in instructions.

Shannon Mccarroll 
Rating:
5.0

Antionette very knowledgeable and professional and accommodating

RAYMOND BODENHEIMER 
Rating:
3.0

Customer did not leave a comment.

JAMES AGUILLARD 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER VILLNURVE 
Rating:
1.0

I have never in my life done one review, so that says something. I would not recommend this place to my worst enemy! This was absolutely the biggest shit show ever. They open at 8am NO ONE showed up till after 10am!!!! They even told us on the phone they where closing early so be there by 12 we’ll we got there at 8am and waiting till after 10am to get the uhaul. There was all kinds of angry people waiting. When you are moving and having people take time out there day to help this is not a reliable place to count on. They will absolutely let you down and not and not take your time are they money you spent a head of time in consideration. DONT USE THIS PLACE!!!!!

CODY HILLIARD 
Rating:
5.0

I cant say enough good things about the two people working at CCLA in Walker,LA. The reservation process however was horrible. Made reservation at a closer place in BR on 15th. On the 23rd I got a text saying equipt not available. Said truck PU 100 miles away. Called # on text 337.313.0139 , & put on hold 51 minutes and was disconnected w/o speaking with any one. Bad business on your end!

DAVID WELLS 
Rating:
1.0

Long post but I'm disgusted with this place! I usually get moving trucks from Livingston location, but this location (somehow) had good reviews and was much closer, so I rented the 10' truck over the phone and at the time, DECLINED the insurance. I went to pick it up the next day and it took 45 MINUTES to get the keys (I WAS THE ONLY PERSON THERE). It was 90 degrees outside and had NO AC ON IN THE OFFICE! After FINALLY getting the keys, I went out to check the truck for prior damage then realized I never got any kind of paperwork from him, so I went back in to get a copy of my contract. He then informed me he didn't like to "waste paper" by printing these, being that people usually just throw them on the seat and never look at them??? I then had to wait FOREVER for him to print it out as he told me their equipment there was a bit "slow" (I think it is the employee that has that issue) then was never even asked for a signature. I have NEVER rented a moving truck that didn't REQUIRE a signature on the contract??? After FINALLY getting a printout, I find that he had CHARGED ME FOR INSURANCE! He assured me that he would remove the charge and told me he didn't need to reprint it. I still wasn't asked to sign, so I didn't concern myself because I could dispute it. I came back after closing to pick up the truck and the brakes were grinding so bad I was afraid it wouldn't stop! I had no choice but to use it because I had to finish moving boxes and clothes from my daughter's apartment that night in order to get her deposit back. This was a last minute choice, due to her being sent to Houston for radiation treatments for brain cancer. Thankfully I didn't have far to drive it! I received my bill the next morning and low and behold, CHARGED FOR INSURANCE! I sent in an online dispute because I couldn't fathom the thought of trying to deal with that guy again, and also reported the brake grinding issue and headed back to Houston to be with my daughter. The charge disappeared from "pending" and wasn't charged on my bank account so I assumed they didn't charge me due to the unsafe vehicle and getting jacked around on the insurance, but then 2 WEEKS LATER I received yet ANOTHER BILL with INSURANCE STILL ON IT, then finally received a SEPARATE REFUND RECEIPT on the insurance. I'm sure I paid tax on that $14 that I wasn't reimbursed for and will take me another week to get refunded, but I am so over it! I rented from Livingston the last time but tried to get a closer truck to save money. FAIR WARNING, PAY A LITTLE EXTRA AND DRIVE TO LIVINGSTON LOCATION AND RENT FROM THEM! You'll be in and out in 5 minutes with a signed contract and a safe truck and they don't try to rip you off! NEVER AGAIN!

Laura Comans 
Rating:
5.0

Customer did not leave a comment.

VERONICA sibley 
Rating:
5.0

Customer did not leave a comment.

Stephen West 
Rating:
5.0

Very nice man

Navin Patel 
Rating:
5.0

Great service at this location!

Michael Nodurft 
Rating:
4.0

Keep on doing what your doing . I enjoyed my service .

Garrett Vincent 
Rating:
5.0

Answer the phone. Professional companies do not have you on hold for 45 minutes waiting for customer service to answer.

Taylor Hetzel 
Rating:
5.0

Excellent customer service!

Anthony Campo 
Rating:
4.0

Customer did not leave a comment.

BRENDEN JOHNSON 
Rating:
3.0

Parking for the 26’ truck is limited. The place was closed and it was right after noon.

JAMES AGUILLARD 
Rating:
5.0

The gentleman there was very helpful. We went to the original location that we had reserved a truck and was told they did not have a truck and sent us away. we called this location and the gentleman honored our reservation with the previous uhaul location and took care of getting us into a truck. He made sure we had everything we needed as quickly as possible to not tie us up any longer. wonderful experience! highly recommend this Uhaul location at 30524 Walker Rd North., Walker , La. would give a 100 stars if possible. Thank you for great service.

JOSEPH DAIGLE 
Rating:
5.0

Customer did not leave a comment.

Ginger Ellerbee 
Rating:
3.0

There was not anyone who represented the rental available - mid day. The man at the location who was there was kind enough to help me unhook the trailer. The location was absolutely excellent. Had it not been for him being generous enough to help I never would have been able to get the trailer unhooked from my car.

Jamie Wiley 
Rating:
5.0

Customer did not leave a comment.

Robert Chapman 
Rating:
5.0

Customer did not leave a comment.

rosa edwards 
Rating:
5.0

Customer did not leave a comment.

Janet Schiro 
Rating:
1.0

I wasn’t able to get my uhaul rental because the code I was given to unlock the lock to get the key didn’t work. The number that was provided to call if I had a problem was to someone in Mississippi that couldn’t help me. I was still charge and wasn’t able to move my stuff and can’t reach anyone.

SAMANTHA CUSTER 
Rating:
5.0

Service was excellent! Very friendly. And went out of the way to help. Wouldn’t change anything about my experience

Angal Whittington 
Rating:
5.0

Friendly staff, Great rates, clean trucks, always quick, dependable and reliable service..Thanks Uhaul!!

Sherita Oliney 
Rating:
5.0

Best uhaul experience I've ever had. The gentleman that got me in the uhaul was awesome.

MARY PRICE 
Rating:
5.0

The manager, Jeremiah, was very helpful and courteous.

Amy Scardina 
Rating:
5.0

Customer did not leave a comment.

Devyn Matherne 
Rating:
5.0

Customer did not leave a comment.

James Bloodworth 
Rating:
5.0

Customer did not leave a comment.

Melissa Streeper 
Rating:
5.0

Service was great from Lisa

Charles Snyder 
Rating:
5.0

Everything was done great

Corey kleinpeter 
Rating:
5.0

Customer did not leave a comment.

CHERRLY STEWART 
Rating:
5.0

Friendly, competent service!

Michelle Latiolais 
Rating:
5.0

great service

Linda Alleman 
Rating:
5.0

Customer did not leave a comment.

Gary Reese 
Rating:
1.0

Service at this location was excellent. Your online reservations and followup telephone support leaves a lot to be desired. Will not use Uhaul again.

Raul Travieso 
Rating:
5.0

Customer did not leave a comment.

JENNY MELSON 
Rating:
5.0

Both ladies were extremely helpful. Wonderful experience.

Becky Price 
Rating:
5.0

Customer did not leave a comment.

Deborah Jackson 
Rating:
2.0

Customer did not leave a comment.

CASSANDRA SILVA 
Rating:
5.0

Customer did not leave a comment.

byron keith 
Rating:
5.0

great place to do business. The Lady handling the return was very nice and kind.

Randy Henry 
Rating:
5.0

Very nice Woman. Will use again.

Sandra Scott 
Rating:
1.0

charged me 91 dollars for a 1/4 tank i will be calling corporate

nathan kallam 
Rating:
5.0

Customer did not leave a comment.

Gay Rogers 
Rating:
5.0

No changes needed.

Art Marquez 
Rating:
3.0

Customer did not leave a comment.

Wayne Johnson 
Rating:
5.0

Every thing went smooth for reservations and pick up. I wish we could have got the lower gas price for mileage they give you during the week..but because we rented on a weekend the price was higher...

Glenda Swann 
Rating:
5.0

Customer did not leave a comment.

Paul Comeaux 
Rating:
5.0

Great service.

Thomas Burkett 
Rating:
5.0

Customer did not leave a comment.

Rachel Drago 
Rating:
3.0

See above

KEnny Catchot 
Rating:
5.0

Customer did not leave a comment.

Pamela brignac 
Rating:
5.0

Customer did not leave a comment.

joan davis 
Rating:
5.0

Customer did not leave a comment.

terry atchetee 
Rating:
5.0

Customer did not leave a comment.

terry atchetee 
Rating:
5.0

Young lady at this location was nice and helpful, at first didn't seem like she wanted me to leave the tow dolly there since she didn't deal with trailers. Suggested I could take it to another place up the road that dealt with trailers and dollies. She did offer that I could drop it off there and she would have someone from uhaul come pick it up. So while she completed my paperwork, I disconnected and placed the dolly in the space she suggested. All in all no big deal, but this is the place I was told to go to when I called the 1-800 number once i got to my destination.

Jamey Covington 
Rating:
5.0

The rental process was extremely easy and Alicia was very nice, friendly and accommodating. I had to change rental days due to weather, and she made it very easy over the phone. Alicia was also extremely nice in person and very helpful! Thanks Alicia!

Brandford hoopes 
Rating:
5.0

Customer did not leave a comment.

Keith Lacour 
Rating:
5.0

Customer did not leave a comment.

Mandy Baker 
Rating:
4.0

Friendly, kind employees. We really appreciated their helpfulness. Maybe you could have more boxes, all sizes for sale at this location, it would help.

Kathey wayne 
Rating:
5.0

Everything was fantastic ????

tammy zyton 
Rating:
5.0

Great experience. Only bad thing is someone smoked in the truck which is allowed.

Johnathan Leblanc 
Rating:
5.0

Customer did not leave a comment.

Keith LaCour 
Rating:
5.0

Customer did not leave a comment.

Wayne Daigle 
No reviews have been submitted for this location.

Additional Services at this Location

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