Customer Reviews for CC Computers
(U-Haul Neighborhood Dealer)

1,026 reviews

7149 Staples Mill Rd   Henrico, VA 23228

(804) 767-8215

Office Hours

  • Mon-Fri: 8:30 am–7 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–6 pm

Services at this Location:

Contact Us

(804) 767-8215

7149 Staples Mill Rd
Henrico, VA 23228

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–7 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was an exceptional location with an awesome manager.

Edward Miller 
Rating:
4.0

Customer did not leave a comment.

James Hess 
Rating:
5.0

Very easy and straightforward.

Craig Tan 
Rating:
5.0

Customer did not leave a comment.

SENEIKASHANELLE HILL 
Rating:
5.0

Customer service was great. Very friendly

SHIRLEYJEAN RUIZ 
Rating:
5.0

Nicest gentleman and goodest cat you'll meet

Douglas Kayser 
Rating:
5.0

Customer did not leave a comment.

Louis John Richard 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gates 
Rating:
5.0

Customer did not leave a comment.

JOHN SHELL 
Rating:
5.0

Customer did not leave a comment.

JOHN SHELL 
Rating:
5.0

Customer did not leave a comment.

ahsan iqbal 
Rating:
5.0

Customer did not leave a comment.

Davon Jones 
Rating:
5.0

Thank you for your great customer service

DONALD BENNETT 
Rating:
5.0

Customer did not leave a comment.

Darryl Morris 
Rating:
4.0

Customer did not leave a comment.

Amy McFadden 
Rating:
5.0

Customer did not leave a comment.

Aydian Woodard 
Rating:
2.0

The location had a cat and due to allergies and a phobia I was not able to enter. If my partner was not there I and my son would not have been able to rent the truck as we had to wait outside because nothing was done about the cat even when the guy noticed we were uncomfortable. Also, the guy manning the desk did not inspect the truck with us. Luckily all was well when we returned.

Jessica Fisher 
Rating:
2.0

I reserved moving blankets. It is not okay to just remove them from my reservation. I reserved them because I needed them. If you don't have them, tell me ahead of time, not when I'm there at closing time picking up my truck.

MICHAEL WEST 
Rating:
5.0

Incredible location.

Ben SYpniewski 
Rating:
5.0

Customer did not leave a comment.

TIERRE WASHINGTON 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Bynum 
Rating:
3.0

Customer did not leave a comment.

Paul Bowles 
Rating:
5.0

Customer did not leave a comment.

Rachel Johnson 
Rating:
5.0

Customer did not leave a comment.

Sarah Morley 
Rating:
5.0

Good

Jean Nava 
Rating:
5.0

Customer did not leave a comment.

Bridgette Hooper 
Rating:
5.0

Customer did not leave a comment.

Dianna Fortune 
Rating:
4.0

Not pleased that the $11.00 insurance was "mandatory" it makes the advertised price$19.99 a false claim!

Donald Hillbish 
Rating:
5.0

Customer did not leave a comment.

Sheemah Aldosari 
Rating:
5.0

Quick and easy, great customer service.

Bob Keifer 
Rating:
4.0

Nothing.... owner was great.

cornell moore 
Rating:
5.0

Greatest Uhaul dealer in the world. Super professional, quick smooth transaction, clean equipment, highly recommended.

Slava Kirzhner 
Rating:
5.0

Customer did not leave a comment.

Blake Millard 
Rating:
5.0

Just what I needed. Many thanks.

Rebecca Lampe 
Rating:
5.0

Thank you

Abdelaali Idaani 
Rating:
2.0

The drop off attendant in Richmond was rude and inattentive. The door was locked and when I called and asked him where he was he. kept repeating that he was "HERE" ......he was in his truck across the street. When I asked where he wasted me to drop it off he pointed me to a position 800 feet away. Told me to drop it there and "Go on about my business". He definitely gave Uhaul a black eye,.

Barry Myers 
Rating:
5.0

Nothing y’all was great

Victoria Johnson 
Rating:
5.0

We had an excellwnt experience. We rented a 15 ft truck and later a cargo van for smaller items. I am in love with the cargo van, especially the footrest to help step up, the air conditioning, best of all the long side window when backing up!!! The management are friendly and very supportive when problems arise-- such as my U-Haul getting towed in my new uppity neighborhood!!! I will recomm3nd this U-Haul to everyone in this area!

OLIVIA GRIFFIN 
Rating:
4.0

Vehicle was very clean and mechanically sound. Staff was very welcoming and efficient.

avery neely 
Rating:
4.0

Customer did not leave a comment.

Ryan Miller 
Rating:
5.0

This has to be one of the coolest guys and spots to get a uhaul! So the answer is nothing!

Russell Grant 
Rating:
5.0

Customer did not leave a comment.

Christopher Cauthorne 
Rating:
5.0

Customer did not leave a comment.

T'kayah Brooks 
Rating:
3.0

The attendant should be available at all time. You ring the bell and it takes forever for him to come out and attend to you.

Gregory Ackah Mensah 
Rating:
1.0

Customer did not leave a comment.

Joe Welsh 
Rating:
5.0

My only complaint is that I did not get the equipment I had rented, which would have been really helpful. I didn’t have time to ask about it and the shop was closed. I would not recommend the self check-in in the app, unless you give yourself at least 30 minutes before your pick up time. Having to wait to have my identity verified through a customer service agent was really frustrating and so many pictures to be taken. It just takes a while, I’ll go back to the counter next time.

NICOLE BLOWE 
Rating:
5.0

The guy at the pickup site was very helpful! I do not recall his name but I would not hesitate to rent from his location again. My only complaint with the whole rental experience was trying to use the U-Haul app to book . I did not feel like my request for 9 days was excessive but it was a bit of a conundrum to book for that time period. Next time instead of using the app I’ll probably just call a representative and have them book for me.

brian mack 
Rating:
5.0

Customer did not leave a comment.

Leighton Klevana 
Rating:
4.0

Staff was friendly, location is a decent ways away from the vehicle (across a very large parking lot), the store had a severe cat urine smell as well as cat food strewn about the floor and was generally not very clean. Only bad part of the experience was having to go inside that store.

Thomas Beaver 
Rating:
4.0

Customer did not leave a comment.

MARYHAZEL SAZON 
Rating:
2.0

I had initially chosen another location for my rental, and the day before was texted that my chosen vehicle was at this Staples Mill location - only to arrive and for them to offer me a completely different vehicle. Office was weird.

Sabina Valery 
Rating:
5.0

Customer did not leave a comment.

Mohammed Abudrabi 
Rating:
5.0

Very clean truck. Super friendly staff. Welcomed me with open arms.

Shannon Evans 
Rating:
5.0

Customer did not leave a comment.

Lisa DiGrazia 
Rating:
4.0

I marked not applicable above because clean and well maintained are two seperate issues and require seperate questions. Frankly this truck (3011 as I recall) could use some love. Yes it was clean and yes I would recommend these folks. I'm sure Monty does a good job for you folks. But mechanically the truck had really bad wiper blades, a burned out turn signal, a worn out shifter linkage, and an AC blower that would only blow from the defroster position. On a positive note, this office always has equipment ready to rent. Always had clean interiors. Always is friendly and pleasant.

JAMES NASH JR 
Rating:
5.0

Great costumer service, very smooth ride, great for moving, overall very nice experience.

bint siham 
Rating:
4.0

The gentleman at this location is the kindest, funny, & very accommodating. I was Super satisfied with the service.

Brandace Thornton 
Rating:
5.0

Owner was super nice to deal with

John Rose 
Rating:
3.0

The location was cool except the cat. They didn’t have any of the other equipment I reserved and I was unable to actually move my furniture

VICTOR JENRETTE 
Rating:
5.0

Everything was perfect, customer service was great at the cc computer location and I would recommend highly!!!

Nazma mohammed 
Rating:
5.0

Amazing customer service. Easy pickup and reliable trucks.

Caitlyn Washington 
Rating:
5.0

Customer did not leave a comment.

Stephen Szewczyk 
Rating:
5.0

What a refreshingly great customer service experience! If we ever need a UHaul truck again, we will absolutely use CC Computers and recommend them to friends.

Stephanie Hiss 
Rating:
5.0

Just great

Alvin Harris 
Rating:
5.0

Helpfull

steven bentley 
Rating:
5.0

Customer did not leave a comment.

Lisa Rupe 
Rating:
3.0

Customer did not leave a comment.

Joshua Fox 
Rating:
5.0

Customer did not leave a comment.

Michael Trzesniowski 
Rating:
5.0

Nothing. The location is excellent. So is the customer service there. Excellent!!

Kendra Jackson 
Rating:
5.0

Good service everytime!

cordel roots 
Rating:
5.0

Customer did not leave a comment.

MADELINE BAILEY 
Rating:
5.0

Customer did not leave a comment.

Timothy White 
Rating:
3.0

The trailer had a strong smell of used motor oil or some other substance. We left it open to air it out all night, but it still smelled in the morning. We could still smell it as we were unloading the next day. I think this trailer could use a good scrub down on the inside with something that would dissolve the residue that is causing this smell.

Laurie Hoen 
Rating:
5.0

Customer did not leave a comment.

William Guffey 
Rating:
5.0

Customer did not leave a comment.

james wright 
Rating:
5.0

Went out of their way to help me with my rental

steven bentley 
Rating:
4.0

CC Computers was great and the guy really helped me out. However the first location completely screwed up making my 24/7 pick a hand to hand pick up.

DANNY TUCKER 
Rating:
5.0

The rate advertised seems misleading to what the final price actually is. Started with 29.99 plus mileage, which we booked 24 miles. So okay 55 dollars. But the bill went up to 75 with the insurance and then an extra 12 for the 24 miles of gas to fill the tank back up. So it was 87 after all was said and done. Seems like a pretty large gap from the advertised price. All in all a great experience, just felt a bit mislead when it came to the forecasted expense.

Michael Geddes 
Rating:
5.0

Customer did not leave a comment.

Travis Holland 
Rating:
5.0

Make sure the right location thats reserved is used. I reserved at a w broad st location ended up on staple mills??

James Randolph III 
Rating:
2.0

This vehicle only had 1/4 tank of gas in it when I picked it up. When I questioned that, I was told to just bring it back with a quarter tank? How do you judge exactly how much gas you're going to use to where you can return it with one quarter tank? I filled it up and ended up returning it with half a tank. Which cost me a quarter tank of gas that I did not need. I was also pulling a U-Haul trailer which can sometimes be difficult to get in and out of the gas station. So I did not want to put less than I would need and have to make more trips to the gas station. In summation, every rental I have ever gotten has been picked up full and returned full. To me that is the easiest way to handle it and that's the way this should have been handled

Bruce Finney Finney 
Rating:
5.0

Customer did not leave a comment.

Cesar Linares 
Rating:
5.0

Use this location as an industry standard to measure what excellence should look like and be.

David Whisnant 
Rating:
5.0

Customer did not leave a comment.

Anthony McDowell 
Rating:
5.0

The process was made simple and the gentleman was very nice and made sure my experience was great!

Correnthia Robinson 
Rating:
5.0

The owner was awesome and nice

Mallorie Sweeney 
Rating:
5.0

Customer did not leave a comment.

ANGELIEK AGEE 
Rating:
5.0

Have more store owners/uhual reps like Monte. He was very fun, friendly, and personable. He asked about what I needed my trailer for and that conversation actually saved me from renting the trailer I reserved which was going to be way too small. Highly recommend this location. Plus Monte's shop has some really cool old school vintage pieces to add to the experience while you're finalizing your rental agreement. Will be going again :)

Amanda Hewitt 
Rating:
3.0

Customer did not leave a comment.

SELENA SANDERSON 
Rating:
5.0

Customer did not leave a comment.

Keith Graham 
Rating:
5.0

Customer did not leave a comment.

Donna M Fernstrom 
Rating:
5.0

Customer did not leave a comment.

SORIN HOLLAND 
Rating:
3.0

We picked the trailer up earlier than our original date to accomodate the manager. He was cooperative.

Peggy Layne 
Rating:
5.0

The gentleman and his feline friend where very inviting and accommodating . He told me how to quickly acquire an adapter I needed from the local retailer and even came out and held his umbrella over me and assist with hook up to my truck. A+ service this guy!

Marcellinus Ramey Howe 
Rating:
3.0

Easy in and out no wait

John Smith 
Rating:
5.0

Customer did not leave a comment.

Stephen Thayer 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE WILLIAMS 
Rating:
5.0

Manager was very accommodating. He worked with me to make my move as easy as possible. Highly recommended.

phil terrana 
Rating:
5.0

Customer did not leave a comment.

Lori Taylor 
Rating:
5.0

Customer did not leave a comment.

Bruce Swartz 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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