Simple preventative maintenance on your rental equipment would be a good start. Had a tire blow out and when I got to my destination it appeared another was ready to blow
James Chance
Customer Reviews for CB Auto Repair & Air
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend, however, I was not told that no one would be there when I returned the truck. I had to download the app and waste my time, which is valuable to me, if not anyone else, taking numerous photos and answering questions. I did not know where to leave the key until the landlord of the building happened to come by. The process to reserve and pick up was fine but drop off ruined it.
Kodi CalaisTruck needs alignment
JAYEE TIFFANYall good, service was well informed & processed.
Donald SegerAll went vvery well.
John NortonIt was an impossible location to find when we picked up the truck. Without any clues, we finally found it as the back of the block inside some sort of repair shop. Very poor location to find. The location at which we were told we could pick up the truck was changed and the different location was much less convenient.
Linnea BrownMy information was stolen someone used my card as fraud
Soane FolauGreg was great to work with. Good attitude and helpful.
thomas colceriImprovements should include making sure the interior of the cab is clean and does not have a sticky floor. Making sure the windshield is clean would be helpful as well. Thanks.
Lydia ArceneauxUhaul contactless pick up was a horrible experience. Next time will pick up with location staff. Over all experience was average.
Jacob HamiltonI didn’t receive the furniture pads as requested and charged for. The checkin through cell phone was a complete nightmare and I was over charged by $104.00 for the rental. I had to night drop the truck. The drop box is located in a very dark part of the location and I was frightened when I had to drop the keys, as someone could have been waiting in that area to rob me. Drop box needs to be moved.
Bonnie LeighVery relaxed and awesome
JOSHUA KERNI would say they should go to a place of business that is open on fridays and saturday mornings to take care of any issues the customer might have. My trailor tire had separation in it's tread from the first mile. I purchased a new tire in Grants NM.
Steve Trebusthank you..... great service.... quick and easy
benmark gerstenGreat and friendly service! Very informative! We have rented from here before and will continue!
Tiffany AgnewExtremely rude people to deal with.
Sal GavaldonVery smooth
Marc BloomensteinThis was one of the worst customer service experiences I have ever experienced. I am sincerely in awe, given I know the Shoen family. They wouldn’t be pleased!
Val HernandezVet your third party venders better. Was at the location for 45 minutes trying to check in. Then the map was so poorly designed that finding the lock box was nearly impossible. When we finally found it the lock was on the wrong box and the code didn't work.
Jason CleeApp Service is very Bad. When i tried to return the van through app.
Karthik KalimireddyThe online check-in and check-out process is a nightmare it took forever.. according to the reviews many are having this problem with U-Haul website.
Michael SansoneThe only thing I did not like was, at the end when I went to return the vehicle I didn’t realize that uhaul sent a text that stated I had to be at the dealership and press the return button on the text to ensure it was returned on time. Then the text went on to say I’d be charge an extra $20 if I didn’t do this. I had to drive back at night to press the locator on the text!
Cameron ClarkThe UHaul was not cleaned in the back but the inside the cabin was clean. The person getting g our co tract was good and at facility office was friedly
Rebecca TurenskyRented ahead of time and reservation was 30 miles away from my house stupid
Caleb EscalanteI’m not happy I’m waiting to hear if I was reimbursed for for contract 27136432 on 1/10/22 I returned it within an hour I wasn’t able to load the car. I rescheduled the trailer two days later.
Gerald ReyesU-haul is just perfect. This was my first experience with U-Haul and it was smooooth!
Francis Wangechigood
Thomas HopeThe check in and return were very easy and quick. The employee who helped us was very friendly and great to work with! Will use this location again when needed.
Mark PedersonKeep up the good work love you Service
Sherrie Cunninghamit was very nice place. I will be back
Christopher WalshWas called day b4 and told to return to diff location across town. Lady said Uhaul drop off location would cover mileage and gas. Returned just below full line and was charged $28+. That’s nine gallons of gas. Ridiculous and lied to. Will contact BBB of AZ
bill pratherSuper easy to pick up & drop off. Loved this location!
Jeffrey SjulstadGreat Service
CLAUDIU PUIUKeys were a little difficult to locate in relation to the truck itself.
Gary BeckNothing
Richard MeyerHonestly I feel the overall experience was pretty darn well orchestrated. A bit of a treasure hunt for key and location but the photos really helped me out. I would rate this overall online, including invoice, a strong 9.4 John
John BowenI was charged $25 for not folding 6 moving blankets. I was not informed prior to renting the truck that this was a requirement. They charged it as a " Cleaning Fee" which is considered a service in AZ. They also charged me a sales tax on the "Cleaning Service" which is a direct violation of AZ state law.
Bill PotolicchioTank was half full at pickup. Inside of truck was dirty and not wiped down. Had to wait 35 minutes for someone who knew how to process my uhaul order get to work. Got an appliance dolley when I ordered a regular one.
Erika ChopraMirrors and windows should be cleaned otherwise everything else was clean
Jerri TrudeauThank you!
John SchroederThe gaz indicator was below 7/8, and the contract said 7/8. Unfortunately I realized as I was already on my way. I was at my 3rd day of a 4 day move and I was not going to go back to show to the manager. I took a picture if that can be used as a proof. I put 5 gallons of gas to refill to the same level I got it. But the manager charged me for 2 gallons of gas. Really! Not very honest this u-haul company. You milk ever penny you can out of us. Terrible company. I wish there was real competition.
Germain PlanchaisThis was a huge hassle and not worth the money. Nothing went smoothly, my pick up was delayed, and I regret having booked uhaul for this move.
Bryan BrosiousGreat service and Chuck was very helpfull,...
James HaasThe truck was outstanding, but the tow dolly was old and scratched the front spoiler on my car.
Jeff BennettI dropped my truck off on Saturday and Monday morning it as never checked in, which obviously was very concerning. I had to drop off in person because my phone was dead.However, after I contacted the location, the owner was extremely helpful and friendly.
Megan WintersBetter social interactions with customers. They made me feel super awkward and weren’t friendly or accommodating in any way.
Danielle StevensThe owner didn’t wear a mask and was 30minutes late. There was also a chip on the ground from the previous renter. The main thing was the late and no mask though.
Paysen BramblettMake sure fuel is checked correctly before charging customer. Vehicle was returned with full tank and still got charged for fuel. Will think twice before renting again.
Edgar EspinoHard to locate truck/key box. Took more time than desired.
Taylor StephensStaff were helpful and efficient. The whole experience was great from start to finish.
William MobleySaying the truck is $20 is a bold face lie.
Holly MillerI couldn't find the place and when I called they just said to leave the truck next to another uhaul. No one came to check it or to greet me.
Damian JimenezThere was no one inside when I dropped off. No one went over the chargers or inspected the vehicle together. However, it was an easy drop off
Ethan PerkinsSome one from UHaul corporate asked me to drop the truck here instead of Carefree office and said I could bring the truck in with 1/2 tank instead of filling it up as a concession to get me to drive 34 miles.The local guy apparently didn't get the message as he charged me for a full tank! Not good!
Peter ScheuerEasy to find and easy to pick up.
Megan MacphersonNothing, all great!
bryan machalaA+ experience. Owner was great!
Raymond PanekEverything was perfect!
David SolomitoConvenient location but having a location that I needed to drop off the uhaul at being closed on the day of my drop off is a little pointless. Having to play hide and seek with the keys to make sure I don't get charged for extra time ensuring I leave it before the specified time was a bit annoying. Otherwise the guys were cool and fairly responsive when I got there.
Phillip YoungIt was ok
Charles MorganWe booked our rental pickup and drop off online. We decided that we wanted to change our drop off location when we were at CB auto repair. Chuck, our rental agent told us that we did not need to change our drop off location, but we could drop it off anywhere. He did not have time to help us with this issue. So, after driving for 24 hours and encountering many snowstorms and closed roads, we decided we wanted to drop off our rental closer to home. When we tried to drop off our rental A) the business DJ's repair in Enterprise, OR was not open even though their posted hours said they were B) we called uhaul and they told us it would be a $1700 change location fee. WHAT! This is ridiculous. NEVER USING UHAUL AGAIN!
stephanie chrisman