Customer Reviews for CARS Bike Shop
(U-Haul Neighborhood Dealer)

256 reviews

2661 CR I   Mounds View, MN 55112

(763) 784-7729

Office Hours

  • Mon: 10 am–8 pm
  • Tue-Wed: 10 am–6 pm
  • Thur-Fri: 10 am–8 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(763) 784-7729

2661 CR I
Mounds View, MN 55112

Services at this Location:

Office Hours

  • Mon: 10 am–8 pm
  • Tue-Wed: 10 am–6 pm
  • Thur-Fri: 10 am–8 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael Marah 
Rating:
5.0

The gentleman who helped me at the location was fantastic and very helpful. Any negative feedback I have is about the age of the trailer itself. The strap for raising and lowering the door needs to be replaced and the ball connection mechanism was so touchy to deal with that the trailer popped off at one point and was extremely difficult to deal with. Thankfully it was empty and I was traveling at very low speed (5mph) and so nothing was damaged, but it was still scary. I hope this type of mechanism isn't a feature of newer u-haul trailers.

Emily Feathers 
Rating:
2.0

This location does not open until 10am, other locations open at 7am or 8am.

pete mccorry 
Rating:
5.0

Customer did not leave a comment.

shontel jones 
Rating:
3.0

Customer did not leave a comment.

Mark Lozano 
Rating:
4.0

Very nice people. Helpful and efficient

Joe Hartwick 
Rating:
5.0

I ended up going to this location because the location I had requested could not take in any one-way rentals. Owner was polite and listened to my issues.

David Lind 
Rating:
5.0

Best uhaul around...

Christopher Lawrence 
Rating:
4.0

Said my application was successful for renting a trailer I get there I do all the paperwork any hands me a piece of paper that says I can’t get it and I need to call because there was an issue. Why won’t that been said right when I did the application online I drove there wasted my gas wasted my time and I was in a hurry, and that failed as well because you flagged my account for using a passport how ridiculous very unprofessional especially the one who reported it. I don’t see a problem in that at all and that should never be an issue.

Cameron Swant 
Rating:
3.0

Customer did not leave a comment.

Janee Carr 
Rating:
5.0

Customer did not leave a comment.

Dustin Jones 
Rating:
5.0

It was great service and very professional I definitely will use it again and recommend anyone I know who's moving to u haul

Tim Wells 
Rating:
3.0

Customer did not leave a comment.

James Morphew 
Rating:
5.0

Customer did not leave a comment.

Nick Arend 
Rating:
5.0

Very helpful & friendly staff.

Gordon Kocur 
Rating:
5.0

Customer did not leave a comment.

Bradlee Karan 
Rating:
5.0

Everything was perfect. The trailer, the help including hooking up and explanation. I would definitely use again and recommend.

Tom Boehm 
Rating:
5.0

Checkout / Checkin app is buggy. I would rate it zero.

Bela Demchouk 
Rating:
4.0

Customer did not leave a comment.

Connie Rigwald 
Rating:
4.0

Customer did not leave a comment.

James Christensen 
Rating:
5.0

Customer did not leave a comment.

kevin guzman 
Rating:
1.0

My Experience with U-Haul was Terrible My reservation was made at 8:30 AM at one location, when I arrived to pick up my truck I was informed that location does not handle 26' trucks and had t go to a different location 3 miles away to get my Truck Upon arriving at new location They do not Open until 10 AM. So I had to call Service Department who tried to tell me that I was called to inform me about Change

Tim Wolf 
Rating:
3.0

Staff are great but not as efficient as dedicated U haul center. Bike shop first, U-haul second.

Woojin Kwon 
Rating:
4.0

Bruce were very prompt and professional

Darnita WRENCHER 
Rating:
1.0

My equipment I paid for and was supposed to be in the truck/trailer was not in there and I never received it and it took 20 minutes to get my U-Haul because they were helping bike shop customers after I had already checked in and paid. Very unorganized unfortunately

Alisen Madison 
Rating:
3.0

Customer did not leave a comment.

kris inman 
Rating:
5.0

I would rather give my business to a local guy like Bruce

Tom Sully 
Rating:
1.0

I reserved a return to New Brighton. My contract decided to change the return location to Mounds View. Try maybe honoring the customer choice for return location. New Brighton opens at 7, Mounds View at 10, which is why I chose New Brighton

David A Matthews 
Rating:
5.0

Customer did not leave a comment.

Casey Shultz 
Rating:
5.0

Customer did not leave a comment.

Pa Hang 
Rating:
5.0

Customer did not leave a comment.

Heather Lewis 
Rating:
5.0

Customer did not leave a comment.

RONALD LOUDERBACK 
Rating:
5.0

Customer did not leave a comment.

Dana Sorenson 
Rating:
5.0

Friendly, attentive and efficient

Janet Zieman 
Rating:
1.0

I had to drive to this UHaul because my original location did not have the truck I rented a week prior. Once I got here, the owner of the bike store kept letting regular bike customers in front of UHaul customers causing a delay. I did the online app check in, but still had to come in a wait in line because they hadn't "checked" in the truck I needed and needed to "check it in" before they could "check it out" to me. I was overall inside the store for 2 hours while the owner tried to figure out how to check in/check out the truck. It caused a delay of the movers that I hired and a delay for the entire day. Overall an extremely frustrating experience.

FORTUNE MOUA 
Rating:
5.0

Great service and fare price. I was very satisfied. Thank you

Yohannes Biru 
Rating:
5.0

Customer did not leave a comment.

Epiphane Awokou 
Rating:
5.0

Customer did not leave a comment.

John Staber 
Rating:
5.0

It was an awesome experience

Marcia Barnes 
Rating:
5.0

Great location, great owner! The only thing I would do is improve the system on the UHAUL side. The Owner had to reenter all the things I already entered into the system, and the system didn't ask for my drivers license so the owner of the site had to put that information in, too.

Jeffery Hensley 
Rating:
5.0

Customer did not leave a comment.

Jim Christopher 
Rating:
5.0

Customer did not leave a comment.

Shuping Wang 
Rating:
4.0

The guy who received my trailer drop off was excellent and helpful. This drop off location changed on me last minute so that was undesirable.

Stephen Benson 
Rating:
5.0

When U haul confirms your reservation, directions or explanation of Filling out the online checkin Could be a lot easier.

Marcia Joslyn 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kroke 
Rating:
5.0

trailer was great everything went well

Robert Quick 
Rating:
5.0

Customer did not leave a comment.

Bill Bebinger 
Rating:
4.0

Customer did not leave a comment.

Edward Hinman 
Rating:
5.0

Customer did not leave a comment.

David Michaelson 
Rating:
5.0

my drop off location was switched last minute. Please honor the drop off location of the customer's choosing...

Stephanie Sandvik 
Rating:
4.0

Customer did not leave a comment.

Cathy Dziuk 
Rating:
5.0

Great service, great price. So glad you had what I needed, it made my plans work excellent!

Jim Beadles 
Rating:
2.0

This location was unstaffed so we had to use mobile pick up. The u-haul website kept crashing so we had to call support for the mobile pick up and then the lock on the key box was frozen. I suggest using a staffed location, or pick up during business hours.

Marco Montermini 
Rating:
4.0

Customer did not leave a comment.

Anthony Spiess 
Rating:
5.0

Customer did not leave a comment.

Kieran Calavan 
Rating:
5.0

Everything went smooth, I was able to drop off at the same location we picked it up which was nice. When I rented on line it didn't give me the option to do that, it would have been nice to have just set it up that way. The clerk said it was because it was a one way rental.

Susan Stowell 
Rating:
5.0

Bruce is great to work with at CARS Bike Shop & UHAUL ! The truck was perfect for our local moving need. Thanks!

BROCK HARMON 
Rating:
4.0

Great Job

Michael Mott 
Rating:
1.0

Overcharged for 20 miles over what was expected. 30$ for 20 miles does not seem right. I would not recommend this location.

Jonathan Schmidt 
Rating:
2.0

My reservation was incorrect so the app would not let me check in to get my truck. I had to call customer service and waited over an hour to get my truck and keys. They kept saying my time was 10am but my confirmation email showed 6am like I originally scheduled.

Heather Schirmer 
Rating:
4.0

Be on time to open on a Saturday.

JOHN SAFRANSKI 
Rating:
5.0

Customer did not leave a comment.

Eric Larson 
Rating:
5.0

Customer did not leave a comment.

Matthew Metcalf 
Rating:
5.0

I was sent a text message with the address of the place the day of the rental. However, the directions were off. That would be the only compliant I had.

Vincent Becker 
Rating:
1.0

The agent at the location arrived 20 min late: I was told the trick would be available at 10:00 a.m. and he arrived to start his day at 10:20 a.m. The truck had not been swept out by the previous user and there was damage to a wheel that ended up being a non-issue. The manager provided no explanation for his delay and at no time did he apologize for the inconvenience. I had arranged through UHaul for packers to assist load the truck and I was on a tight timeline to be ready for their arrival to ensure the loading of the truck was completed within the window of time they were available.

Jonathan Reynolds 
Rating:
5.0

Customer did not leave a comment.

John KNOPF 
Rating:
5.0

Customer did not leave a comment.

Greg Sinn 
Rating:
4.0

Customer did not leave a comment.

Amy Ryden 
Rating:
5.0

Maintain flexibility for "Return Time & Date"

Marcel Couturier 
Rating:
4.0

Customer did not leave a comment.

Erica Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Lee Xiong 
Rating:
5.0

Customer did not leave a comment.

Felecia Smith 
Rating:
1.0

Truck Share 24/7 at this location worked great! But I requested two dollies and furniture pads. They were not loaded into the truck and I had no way to retrieve them from the location since it wasnt open and there was no instruction. Not the end of the world but its extremely inconvienent if you are planning to have them. For this reason I will likely never use U-Haul Truck Share 24/7 or rent for a neighborhood dealer again.

Braula-Marie Campos 
Rating:
4.0

Uhaul for the second straight rental switch my location. They send an email the day before assuming the renter has access. never a phone call or consideration on the impact to the renter. There are reasons why locations are picked for pick-up. If the selected pick-up location is not capable of providing required equipment take the off the list!!

Scott Murray 
Rating:
5.0

Bruce was helpful and polite

Fred Mitthun 
Rating:
5.0

Customer did not leave a comment.

Grant Wacker 
Rating:
1.0

Had to go to a whole different site at the last minute because they didnt have a 26 foot at where i reserved it from a week prior. The new site wasnt even open at the time i needed the truck. Had to go pick up the key & fill out paperwork the night before. Big hassle. Very disappointed!

Curtis Kenow 
Rating:
5.0

Great experience

Karl Brown 
Rating:
5.0

Customer did not leave a comment.

Todd Watt 
Rating:
5.0

Customer did not leave a comment.

ryce thiel 
Rating:
5.0

Customer did not leave a comment.

Ciprian Zota 
Rating:
5.0

Customer did not leave a comment.

Jeff Psihos 
Rating:
4.0

Customer did not leave a comment.

George Banuelos 
Rating:
4.0

Customer did not leave a comment.

Patrick Kari 
Rating:
4.0

Customer did not leave a comment.

Michael Graham 
Rating:
4.0

Customer did not leave a comment.

Barbara Sekelsky 
Rating:
5.0

Customer did not leave a comment.

William Troxel 
Rating:
5.0

Customer did not leave a comment.

Benjamin Kahn 
Rating:
4.0

Customer did not leave a comment.

Michael Lunning 
Rating:
5.0

Customer did not leave a comment.

eric trettel 
Rating:
4.0

Customer did not leave a comment.

Emily Clark 
Rating:
5.0

The location was great. Unfortunately U Haul did not follow through with their guarantee of getting me my reserved equipment at the location I originally sent. Extremely disappointed in their lacking ability to provide what they promised. I ended up driving out of my way and paying more in mileage because of their lack of preparedness. This had nothing to do with the Mounds View location, and instead with the original Blaine Location and U Haul as a company. I would hesitate to contract my companies services with them in the future seeing this is how they treat people when trying to simply move a home.

Eugene Floersch 
Rating:
5.0

Customer did not leave a comment.

Brian JOHN KINDER 
Rating:
5.0

Customer did not leave a comment.

Ronald Louderback 
Rating:
3.0

The store did not open on time as posted. Customers have to wait for the store to open. Also, the person that open the store did not know how to rent out U-Haul equipments. I believe all staff should be trained on the U-Haul rental process and not relying on one person.

Chong Xiong 
Rating:
5.0

Customer did not leave a comment.

george anderson 
Rating:
4.0

Customer did not leave a comment.

Choua Xiong 
Rating:
5.0

I was very appreciative of the entire rental process! Service was wonderful and the trailer did everything I needed it to do. Thanks very much!

mike langer 
Rating:
4.0

Customer did not leave a comment.

Bryce Beverlin 
Rating:
4.0

Make the online checkin more streamlined. It took us 30 minutes to get our Uhaul.

Jerome Posey 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top