Hook up the correct equipment. The location hooked the incorrect trailer up to my vehicle. When I went back into the store to let them know. No one ever came out so I had to disconnect and connect the correct trailer.Erika P.
Customer Reviews for C A L Ranch Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I rented a 6x12 Cargo Trailer. I live in Long Beach, CA and was forced to drive over 600+ miles to Arizona to retrieve Uhaul equipment. There were plenty in California and saw multiple at stores near my home. The company refused to allow me to use local products nor tried to compensate me for the 600+ miles to retrieve their equipment. This whole experience seemed to have a lack of proper management of their supply. I will not use their product/ service again and will tell others to use another service.nick S.
El cliente no dejó un comentario.Fred N.
El cliente no dejó un comentario.dominic M.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.ubaldo M.
El cliente no dejó un comentario.DAVID C.
I ordered an appliance dolly and 24 moving blankets. When I arrived they did not have a furniture dolly or any blankets. I had to rummage through the returned trucks and was able to find the appliance dolly and 12 of the 24 blankets.EVAN P.
El cliente no dejó un comentario.juana D.
El cliente no dejó un comentario.ERIC M.
It was expensive for only driving 12 miles an turning it in almost 2 hours early and not be given a price reduction.Landon E.
El cliente no dejó un comentario.Nate N.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.karen C.
El cliente no dejó un comentario.DAVID W.
The rep @ CAL-Ranch was very friendly and helpfulJay M.
Everyone and everything was amazing !! Couldn't ask for a better experience !!TIMOTHY H.
1. Don't allow online bookings, if you don't have the inventory, and then call the customer TWO DAYS, before a cross country move that you need to change their reservation 2. Don't quote someone a price for a service, change the reservation, and then OVERCHARGE by 200 dollars THE DAY OF MOVE, and then tell the customer it's take it or leave it with no other options. I was changed from a 20 foot truck to a 15 foot truck with a trailer and promised the price would not exceed the original quote, on the day of pick up the price was 200 dollars more, even after â€œhelping from the managerâ€, and told the day of my cross country move that I didn't have to pay it if I didn't want the service as if I had the time to figure out another plan. I was also asked multiple times after the original change to change further, and the drop off location was changed without my choosing or even notification, and I had to call around to all the UHAUL drop off areas in northern Colorado due to the change without warning. I'm still waiting on a refund for the trailer which I ended up not needing and it took 3 additional hours of asking, planning, and going back to the store in Yuma before it could go back, in a day where I already had to pack, clean, move out of my home etc. To be honest, I'm so displeased with uhaul, it's poor customer service, it's lack of care for the consumer etc, I will not be recommending or utilizing this service againMadison H.
nobody wanted to do the check in. Wrote my own drop off letter, requested a copy of it twice, waited 10 minutes for a copy, never was provided, left.GARLAND P.
El cliente no dejó un comentario.Mayra R.
Great customer service from beginning to the endJOSE D.
Daniel the assistant manager had no clue what to do & thought it was funny to keep us standing there for an hour. I'm 6 Months pregnant and we had a reservation. He only has like 2 employees that know how to operate the U-Haul reservations. How does a manager not know how to use the system. It was awful. We will NEVER go back to that location For a rental.Brianna M.
El cliente no dejó un comentario.Debra W.
El cliente no dejó un comentario.Ric C.
The alignment pulled to the left and the wiper blade was broken. But the service was good.Bonnie M.
Picking up and dropping off I had to wait for someone else to assist me. The only person that could help me was having a full on conversation about something while I was just waiting, and that was the only person available to assist me. Will Not use this location again.Carla P.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.Chrestian W.
El cliente no dejó un comentario.Tim V.
I scheduled pick of vehicle for 630 pm but waited almost 30 min to get vehicle. I did not get vehicle until almost 7pm. I turned in vehicle around the same time. As such was charged extra and not my fault.Gerardo M.
It would be good to inform customers that a "Retail" rental location such as C A L Ranch Store is not equipped with a mechanic or tools to fix situations that require one or both. I had to change the ball on my hitch and they couldn't do it there at C A L Ranch. I had to go over to a Uhaul Service Center to get the fix taken care of.John G.
Awesome customer service...Amy S.
The store manager at Cal Stores went above and beyond to help us. Her name is Shawna and she was awesome!JANET T.
El cliente no dejó un comentario.ROBERT V.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Todd K.
El cliente no dejó un comentario.FERNANDO L.
I reserved online, got into town and was called and told my trailer was not there, I'd need to drive another 60 miles to the next closest place. We drove there, it was a storage place and they refused to answer the door or phone. Had to drive to this final location in Yuma to get the trailer. It was 120 extra miles overall for that trip and I was comped $20 off my bill--I spent $40 on gas going the extra difference. Overall LOVE using these Uhaul Auto Transports, they tow supremely and very easy to load and strap.James D.
El cliente no dejó un comentario.Carol C.
Quick and easy pick up and drop off. Employees were very nice and helpful.JUSTIN S.
Need better customer service from the transportation office. Very poor.Phiilip G.
El cliente no dejó un comentario.William W.
Great customer service.George R.
Staff was friendly and courteous!Javier H.
El cliente no dejó un comentario.
Worst experience of my life. They rented a broken truck,waited 5 hrs with my family for a tow truck,had 900.00 of meat in coolers that spoiled due to the truck breaking down. They admitted fault by.towimg the truck and getting me and my family a room for the night. But after taking pislctures of the meat in their truck telling the road side people about it in the first five minutes. And making over 37 phone calls each well over 45 min each. They just keep passing the buck until either you give up or harass them so much they call and deny any issues what so ever and you take them to court. After being out of all the expenses Ã-2 . They take advantage of the fact you dont have the time and money after such a loss to persue reembursment and screw you royally. But I saved receipts and pics tes and dates of who I called along with names of who I spoke totalling 37 calls in 7 days time. So bet I wont see this to the end just for simple.priciple if right and wrong. And cal ranch uh haul is faulty thru and thru. Bewear u will be screwedDonald A.
El cliente no dejó un comentario.John G.
Team was very accommodating and helpful.John M.
El cliente no dejó un comentario.
Couldn't have been more pleased with the young man that helped! Kind and attentive- made an otherwise stressful situation so much better ???? Great job!Linda T.
All good, no issues.Eric P.
It was good they may need more personal but overall good thank youROGER P.
El cliente no dejó un comentario.James S.
Large ret a IL operation with little time to dedicate to trailer rental. Renting was timely however the return left much to be desired.Bill T.
Lynette was very good to work with very knowledgeableBill L.
El cliente no dejó un comentario.JIM H.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.Sabrina F.
El cliente no dejó un comentario.Carey C.
Great staff. Friendly and easy to work with.George R.
El cliente no dejó un comentario.leon B.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Arnulfo S.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Yolanda G.
El cliente no dejó un comentario.Wayne W.
El cliente no dejó un comentario.David T.
Trucks parked to close to one another. Had difficulty pulling out with other cars nearby.Mark D.
It's rather minor but there were only 15 blanket pads available at the site. We wanted two dozen. The process was easy--reservation, pick up, drop off.Jim H.
El cliente no dejó un comentario.Thomas L.
offer larger car hauler trailer for bigger veichles my trailer I rented was 2 feet too short and I was still charged for it overall terrible first experienceLogan N.
El cliente no dejó un comentario.Sonya H.
Computer system was down. Employee had to use back up paper system. No problems at all, she was great. Professional and friendly and very knowledgeable.Micki K.
When I rented the 5X8' trailer, the agent told me that he would leave the drop off location open as there are four in Yuma, AZ. When i got to the drop off there was a drop-off location already defined 20 miles away from my house. This location was only 2.5 miles from my house. The representative went out of his way to make a phone call and allow me to leave trailer at his location. Hats off for going the extra mile.Richard S.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.David T.
I called 3 times before I rented and spoke with Lynette, Michael and another male. 3 times was told that the 39.95 was for 24 hours rental. Even while renting made sure that it was 24 hours. We rented at 6pm on 10/3 and brought truck back on 10/4 at 4.31. That's 22.5 hours! They charged me 2 days rent and 2 days insurance, just because an employee at this location did not put the right information in the system. I called Uhaul customer service, and they told me they can make a formal c?complaint, but it will rake 72 hours to get back to me. That's unacceptable!!! I could have easily rented from Budget or Penske, but chose Uhaul based on many prior experiences with a facility that knew what they were doing. This facility clearly does not! The times speak for themselves. We rented less than 24 hours! You already could not accommodate my original booking for a 10ft truck, not even a 15ft or 17ft truck. I was forced to rent a 20ft truck. I accepted that this would cost me at least $20 more, and even got the plus insurance. However, I DO NOT accept the charge for 2 days if we only rented it 22.5 hours. Your employee made a mistake, seems to me like it would be an easy fix. I'm extremely upset about this whole ordeal. You advertise rentals for 24 hours for 39.95, therefore, 22.5 hours is 1 day rental, not 2.Laurie A.
El cliente no dejó un comentario.Miguel V.
note.en mi estado de cuenta que me cobraron doble tarifa espero se comuniquen conmigo para mi rembolso por favor.gracias.928-2344495.eduardo.eduardo R.
excellent experienceJose G.
El cliente no dejó un comentario.robert B.
El cliente no dejó un comentario.Richard C.
Very helpful and nice, we will come back to this store over and over. They were great.Mike F.
El cliente no dejó un comentario.Alan K.
The refrigerator dolly was broken and we could not rent it. They had no furniture blankets. The personnel were friendly.linda F.
El cliente no dejó un comentario.Paulette C.
El cliente no dejó un comentario.Christina S.
Keep this location and keep doing what you are doingLaura M.
Muy buen servicio muchas graciasCelina C.
El cliente no dejó un comentario.Ellie and Ted S.
They changed the allowed mileage and charged us. They also claimed we did not fill the truck back up when we did.Bryant C.
fuck uhaul. this location does not accept cash, they overcharged for a â€œlate returnâ€ when they cut our rental time short because it took an hour for them to even get a payment or start any paper work for us. my reservation was at 10am and i didn't leave until 11am i never even started paper work until about 10:45. my rental was cut by a uhaul employee from 10 to 9 hours, it says it in the notes of the rental, they never called to confirm my reservation or to let us know that location doesn't accept cash. never using uhaul again.dalton B.
equipment was not working. I needed a receipt, they couldn't give me one. Asked to at least take a picture of the one on the computer. that didn't happen. after 30 minutes of working with the employees the manager came out and was very rude and disrespectful.Lisa A.
Not a comment about the location, however the AC within the rental was sluggish and did not work properly until we were halfway to the new destination.Stephanie C.
El cliente no dejó un comentario.Renae B.
I had no issues with the Uhaul itself. However, the lady who helped me at the Cal Ranch Store, Susan, was very unpleasant. She spoke rudely to me and treated me as if I knew nothing. The first thing she said to me was "you know you're late to pick it up, right?" This is unfortunate because I have used Uhaul many times before and always received excellent customer service from the employees at the 4th avenue location.Stephanie T.
Uhaul is a side business, and Uhaul customers are treated as such.PETER E.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Lori W.