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Ruth H.
Customer Reviews for Byrum Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Few rental options but had what was needed
Olivia C.very friendly and easy to work with
john J.Worst drop off experience. Told me to park the truck where I got it. Was annoyed that he had to walk across the parking lot to get the milage when he could have checked it out before I parked it.
Glenn W.Nothing. The man was very pleasant and helpful. Great experience
Jennifer R.It was a pleasure to work with Brandon who helped me get the tow dolly. He's a first class employee.
Randy S.Everything was as it should be we didn't have any issues.
Steve W.The opening store employee called the cops on me, for standing outside waiting for the hardware store to open,I had to take a bus to so I could pick up the truck and I couldn't help getting there early, over all, I would rent again, just not from byrun hardware store.i would have been on my way with the truck as soon as I got there but because the lock was frozen to get the keys, I had to go in which ment I had to wait for the hardware store to open.i would recommend renting a U-Haul, just not from byrun hardware store. I don't know if there is anything you can do to improve, because really it is on the store, but still though you should know how the store treated me.
Carol M.I went online made my reservation it was quick and easy to pick up the equipment and very effortless in returning the equipment I was very happy and would use U-Haul again
Nehemiah M.Most of the trucks have some body damage. You show a perfect picture
CHARLES V.Way over priced you guys are a rip off! Last time i use uhaul!
Brandon J.They made the return quick and painless and let me get to enjoying the rest of my trip. Thanks y'all.
BILLY B.Good job no negative comment
Brian E.Was charged $160.00 prior to renting for a deposit. I still have not received it back. 60 minute hold times on UHaul #. Also was way overcharged and have not been able to speak to anyone.
Debra M.Front left headlight only shown about 20ft. in front of the vehicle. Front right headlight shown about 30ft. in front of the vehicle but was point towards the shoulder of the road. Very, very poor visibility at night. Front of the vehicle is loose in its suspension and shakes. Vehicle was clean.
Daniel D.The price was good, as well as the service at Byrum's Ace Hardware. Would definitely recommend!
Kevin B.Update photos that are taken before leaving rental location, right away. So when return vehicle ( same day ) , no questioning the level of fuel there was & condition of vehicle, when left location. Just a small concern.
Don M.Walked in to rent vehicle. Was told it was not available. Got on u-haul.com to find the next nearest one to me. And I ended up making a reservation online for the same truck I walked into the store to rent. Ultimately waisting my time.
David G.Not the location I requested to pick up from. Uhaul changed my location late the night before causing me to drive 40 minutes to pick up, return hike to load then 90 minutes to deliver in that same direction. When I called the location for options I was simply told there was none. No apologies or anything.
Emma C.I called in on sat got a price when i went on sunday they changed th price the employee didnt know what he was doing told me i couldnt use a tow dolly with my chevy 1500 4 wheel drive finally figured it out after 45 minutes finally got to leave. Charged me for insurance an didnt tell me about it. This was a bunch of bull i will never go back there they certainly didnt know what they were doing. Rip off
Gerald O.I need to know how to get a refund on the dolly. It was not in the truck and I paid for it. Also it reeked of pot. It must have moved a large quanity of it. However, we did get quite the laugh from it.
CATHERINE ANN G.Joe was helpful
MALLORY JEAN L.Flawless experience.
Michael C.All employees need to be trained on the Uhaul procedures. I was not properly instructed on return procedures by either Uhaul that I dealt with on this rental. My return process was a 2 day, aggravating and frustrating ordeal for me. Finally somebody at the hardware store made some calls to Uhaul and got my return taken care of and I appreciate him for that. He was very patient, professional and helpful but the damage had already been done.
Sharon J.I completed the online check in to expedite pick up. Guy working the counter had no idea I had a reservation, took about 40 minutes to get me through the check out, said I'd need to wait a while for him to find someone to hook up the trailer and was a bit argumentative when I told him I could hook it up. Yes - women CAN hook up trailers. And haul them. And back them up too.
Lisa G.Need to get some bigger trucks we are going to need one around 6/1.
James G.This location just started with u haul so the check in process was a bit long but they were learning and had the district mgr on the phone helping them navigate the computer. All in all it was a pleasant experience and I will go back as well as recommend them
TIMOTHY W.