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Matthew B.
Customer Reviews for Byrds Horseshoe Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy drop off
Jim M.My original drop choice location in Hendersonville would not take another trailer. Because one has to get approval from UHaul to change drop facilities it becomes difficult to reach customer service reps @ UHaul. Alexander Wilfong CSR with your company was a huge help in getting my drop location changed.
THOMAS W.Horseshoe hardware is the BEST.
Roger L.It seems like every single time I rent a uhaul something ALWAYS goes wrong. My original reservation was a at 8:30am which was supposed to be a 24hr check in "truck share" , no contact, check in. When I arrived to the location the place appeared empty and closed (posted hours were 8am-5pm) I thought it was strange but no problem I had mobile check in, so I thought. I get to my reservation in the app and complete check in, they charge my card and send me a code for the key box so I begin looking for said key boxamd it's no where to be found. I let check in know I can't find key and they told me to go INSIDE and look to the left if the counter and give my code. OBVIOUSLY, I wasn't able to Get inside bc the owner was at his house down the road when they advertised to be open at 8am. I didnt have time to wait and figure out where he was so I went online and change my reservation to 9:30 and I come back thinking surely he will be there by then. Well 9am comes and no one is there except one other customer waiting for thebsame reason but the owner was able to let him know before hand and he waited for 30 min with me until he just left. At 10am the owner shows up and take another 30 min to get me out of there. IF this was for personal use and IF it iI didn't have any issues with the last 4 uhaul truck rentals I've made myself or picked up for customers I woudlnt mind so much I am a very understanding and patient person but this is getting to be ridiculou! What is the point in making a reservation if I end up waiting for ever and have some one tell me theu don't have t
Jade B.Very helpful and csring!
Roy B.Excellent!
diane S.Very nice and efficient manager. Thanks!
Sandy S.the truck needs to be actually cleaned, the windshield was dirty inside, and there was trash under the seats, truck looked like it hasn't been washed in weeks
Dmitriy K.Drop off was too far away. Should have had a closer location
CLARK H.The owner was very nice. Great experience!
dennis J.Drop off was an easy process and the staff was friendly and accommodating. Great spot to end the moving day.
GARRETT W.Super friendly and helpful during the reservation process, pick-up and return. My biggest complaint was the U-Haul website - I was unable to change/adjust the pickup time and multiple employees at the location complained how slow the website response is. I agree with their comments based on my observations when I was on the U-Haul reservation page.
Steve W.Very helpful and nice.
Ken T.The location was 5 minutes from our home. The people there were awesome, quick, and attentive.
james L.The owners of this location were recently added to U-Haul and it is a welcome location. The excellent service they provided means I will use their services again in the future. Convenient location. Welcoming and professional.
Dwain T.