Comentarios de los clientes para Byrds Auto Sales

Good Customer Service very helpful

Great customer service!

They were very nice, however, the truck had a faulty gas gauge that would not register below 1/2 a tank. It left me stranded on the edge of the interstate at dusk in the middle of nowhere. Called customer service and was told that help was 3 hours away. i never received a follow up call from customer service. Also, this was the second location to pick up the truck as the original location was closed for Columbus Day and I was not notified. The truck was then not available when they reopened. This is the second issue i have had with poor serviced equipment in the last two rentals i have had with U-Haul. Previous was a flat tire on a trailer that was given to me and not noticed until i had left the lot. When I brought it back, i was told that it was my responsibility to call road side service to get it repaired. That took 3 hours for them to arrive.

Please add "Byrd Automotive Sales" to the local GPS .I was sent to the wrong location twice - first on the south side of town, then to a sporting supply store closer to town than the actual location. Fortunately, someone there knew the general direction I needed to go.

give assistance

It was fine ... Easy to collect and return Thanks

Nothing I had a satisfying experience.

The lady was rude, slow and very unprofessional plus my rental was late my reservation was for 8 am I didn't get my truck until 9:30. I was very upset

Great service

good

Its a little difficult to find. Perhaps adding Byrds auto sales under the u-haul name would help.

Didn't actually get waited on or speak to anybody in person because I dropped my trailer off at 2AM Sun. when they're closed but I guess I'll rate them with good scores.

Great Service!! Friendly people!!

Excellent customer service.

Directions on internet were wrong (since orrected but damage DONE!!) Also pickup printed data for location was wrong!!

The brakes went out on this uhaul cause me to hit a truck in the back and than cause me to have back and neck pain my lawer will be in touch with you'll thanks

Have always dropped off here. Great folks!

Quick and easy drop off

If I still lived in the area, I would recommend this location.

Offer more moving aids in the package.

We dropped off the truck when the business was closed. The worker who checked the truck the next morning said we had not swept the truck out, when we had and said that the gas was less than half a tank when we had filled it halfway. She put extra charges on the credit card, which i protested.After this will have to take pictures.

Great customer service!!

Owners were excellent !!

There were used syringes on the pull out ramp and remnants of syringes in the cargo area.

Everything was great

Was told that I would get reimbursed if I turned it in early and did not. Only had it for a few hours instead of two days

When I called them Saturday morning and told them I needed to keep the truck an extra day, they said fine it'll just be an extra $40. I said what about the mileage and what time did I need to bring it back, she told me it was just going to be an extra $40 and to bring it back before they closed at 4:30!!! At 11:45am they were calling me, but I was already outside then she told me my total was $95 because I went over the miles when I clearly asked her about miles and she told me $40!!! I was highly pissed and will not do business with u-haul anymore!!!

Drop off.