Comentarios del cliente para Bypass Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bypass Storage

Grado total:

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Anjanette S. en

Grado:

El cliente no dejó un comentario.

Bryan B. en

Grado:

El cliente no dejó un comentario.

Donald D. en

Grado:

El cliente no dejó un comentario.

Evan S. en

Grado:

Great

LaTonya W. en

Grado:

El cliente no dejó un comentario.

Kelsey G. en

Grado:

El cliente no dejó un comentario.

Eddy C. en

Grado:

Greatest rental I have had in renting from uhaul in 20 years

Marco C. en

Grado:

Quick chek-out and prompt confirmation.

Bruce B. en

Grado:

Had to drive thru a muddy field to pickup the trailer. Will never use them again. The bottom of my car is covered in mud and my wife isn't happy. Ridiculous that the trailers are parked in a field next to a black topped parking lot.

denny R. en

Grado:

This location was great,they had me out the door and on the road in no time

Jack G. en

Grado:

We had to be rerouted to a different location but they credited us the extra miles.

John H. en

Grado:

Rental vehicle was in good condition, served my needs well. U-haul staff were friendly and helpful.

Mary L. en

Grado:

Check in receptionist was very helpful and nice.

CHARLES L. en

Grado:

GREAT SERVICE!!

Mark D. en

Grado:

El cliente no dejó un comentario.

Susan R. en

Grado:

El cliente no dejó un comentario.

Lisa S. en

Grado:

El cliente no dejó un comentario.

KURT P. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Arrived for pickup, but our vehicle had not yet been returned. The only other one available was an upgrade and it was offered to us as a substitute at the same price as the initial rental. We gladly accepted and everything with off without a hitch, so to speak. The personnel at the location, especially Emily, could not have been nicer or more professional.

Arthur A. en

Grado:

El cliente no dejó un comentario.

Connie U. en

Grado:

El cliente no dejó un comentario.

Caroline C. en

Grado:

The staff is friendly and very accommodating. The Mother and daughter are who I have had experiences with, and they are great. The mother rented the U-Haul to me and she worked and worked to make sure I was getting the lowest possible price. She spent at least 30 minutes of her time to do so and I was very impressed with that. She was even so humble as to apologize for the time that it took when it was for my benefit.

SHANNON S. en

Grado:

The owners of the business were friendly and helped me get the right truck for me! Highly recommend!

Allen S. en

Grado:

We have used this location before. Always friendly and service is excellent.

John H. en

Grado:

The only issue was that they did not provide the blankets that I ordered and paid for, I request a refund.

Janet B. en

Grado:

Equipment was empty on gas. The sales person then gave us money to put some gas in.

Kate W. en

Grado:

El cliente no dejó un comentario.

Joshua M. en

Grado:

The only problem I had was not their fault. I needed a pick up location closer to me. I had to pay about $30 more in mileage because I had to come here to get the truck.

Tami P. en

Grado:

El cliente no dejó un comentario.

DON F. en

Grado:

El cliente no dejó un comentario.

Phyllis C. en

Grado:

The staff was rude. Upon pickup the lady at the desk was hateful and dismissive. When we dropped the trailer back off the gentleman flipped out on us for parking the trailer where the lady at pickup told us to. Then when we moved it to where he wanted, he proceeded to be irate and rude. Never again will I go to this location.

brittney W. en

Grado:

Reduce waiting time while picking up.

Trevor M. en

Grado:

The personnel were more than friendly, however, the truck mirrors were in bad shape and the storage compartment of the truck had bed bugs.

Kyle C. en

Grado:

When I picked up equipment it was not working so I had to drive 45 minutes to pick up a different trailer with no Compensation thin was called the morning of Return and told to bring it back to the location that was not closest to me

Johnathan R. en

Grado:

El cliente no dejó un comentario.

Caroline C. en

Grado:

Great service kind people

Janet B. en

Grado:

El cliente no dejó un comentario.

Charlotte H. en

Grado:

Improve your website. I was not able to complete the online checkout.

Richard L. en

Grado:

El cliente no dejó un comentario.

richard C. en

Grado:

El cliente no dejó un comentario.

gary R. en

Grado:

El cliente no dejó un comentario.

terry R. en

Grado:

Lisa was great. She was so helpful and knew the right size of vehicle to move our item. Price was very reasonable. Check in and checkout easy. Thanks!

Sydney B. en

Grado:

Maybe more staff. People were coming in behind me and since it was such a small office ran by two people they quickly got overwhelmed

Gail S. en

Grado:

Customer service was excellent will use in future an will refer friends

Matthew C. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Always prompt and courteous professional help willing and able to get you out the door on a last-minute notice always have something available for you very clean location courteous people would highly recommend

scott M. en

Grado:

Was quick easy and friendly staff working the desk to help me last minute get this van. I was in such a rush to get it back I forgot to put gas in it though...dang it. I completely forgot. HAHA.. good experience overall though.

David P. en

Grado:

El cliente no dejó un comentario.

Stephanie M. en

Grado:

El cliente no dejó un comentario.

BRENDA P. en

Grado:

Service was superior. The receptionist even loaned us a two-wheel cart to load our heavy furniture because she didn't have one available for rent. A real lifesaver! Thanks!

Teresha L. en

Grado:

very nice people

Michael A. en

Grado:

At the last minute during pick up, The rate went up to .99 a mile. It wasnt even discussed with me until I saw it on the receipt they wanted me to sign. Then they acted like they didnt know why I had that rate? Thanks Uhaul! I will use Penske from now on!

Breanna R. en

Grado:

El cliente no dejó un comentario.

Arleigh B. en

Grado:

Can't improve perfection.

Kenneth M. en

Grado:

Worst experience I have ever had renting a truck.

Mona M. en

Grado:

The lady tried to charge my card again even though I kept telling her I'd already paid fully and pre-checked in online. Even after showing her the bank account information where the transaction was completed, she complained about uhaul messing up and how she was tired of dealing with the company. Then she yelled at my boyfriend because of the way he hooked the Chains and he drives rigs for a living. That lady is giving Uhaul a very bad name. The equipment was great and the only problem we had was actually picking up the trailer. I will never step foot in that woman's place of business again. She was seriously out of line.

william M. en

Grado:

El cliente no dejó un comentario.

Kathryne J. en

Grado:

The woman that helped us was very knowledgeable and helpful. We really appreciated her talking us into the insurance for the extreme wind. She was very very nice and helpful.

Brenda R. en

Grado:

El cliente no dejó un comentario.

brad P. en

Grado:

right blinker was not working when we took the trailer

william M. en

Grado:

El cliente no dejó un comentario.

will L. en

Grado:

El cliente no dejó un comentario.

VIRGIL G. en

Grado:

Very nice people

Roy M. en

Grado:

El cliente no dejó un comentario.

brian M. en

Grado:

El cliente no dejó un comentario.

tiffany G. en

Grado:

El cliente no dejó un comentario.

jacque J. en

Grado:

They were very helpful at a stressful time. Would definitely use again

zachary B. en

Grado:

Wonderful experience. Cost effective. I was originally going to get a bigger vehicle to move but I discussed my plans with the the operator and we saved some money using a smaller vehicle. I will use this location again when I move back.

tiffany G. en

Grado:

El cliente no dejó un comentario.

Alexandra C. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

Very nice couple running this location!!! It was a pleasure working with them on the return of my UHaul.

ruth C. en

Grado:

Everything was good

cyndi H. en

Grado:

El cliente no dejó un comentario.

bobbi L. en

Grado:

El cliente no dejó un comentario.

andrew S. en

Grado:

El cliente no dejó un comentario.

jon e. en

Grado:

My experience with the storage facility was fine. Everything was secure and they were understanding and flexible with my needs. They did NOT provide the free month of storage from U-Haul though.

Rick R. en

Grado:

very friendly and nice people

shalyn B. en

Grado:

This was a horrific expirrence I was double charged instead of there just being a hold on my account. I contact the store that charged my card they informed me that they couldn’t help referee me to call the customer service line... I did so the gentleman provided me a “reference” number and gave me instructions to call me bank. My bank informed me that I had to wait until the released the money, possibly 10 business days... after waiting those days I call my bank to see why I was not refunded they couldn’t helo asked me to contact the merchant once again I contact the customer service line and they tell me my claim was never processed. I WILL NEVER USE OR RECOMMEND RICHMOND KY UHAUK SERVICES AGAIN I WIKK ALSO BE MOVING MY STORAGE UNIT ASAP!! I’m not sure when I will receive my refund and I have never had such a difficult time!

sarah F. en

Grado:

El cliente no dejó un comentario.

Rose F. en

Grado:

Fast, friendly and organized! I only deal with this location. Thank you for excellent customer service!

john S. en

Grado:

Everything was top-notch!

Jarod B. en

Grado:

El cliente no dejó un comentario.

karen B. en

Grado:

El cliente no dejó un comentario.

Charlotte W. en

Grado:

I have used this same company on several occasions, and everything went as planned until the most recent. I was overcharged $45 and never told once that they charge for the blankets and dollie,(was never charged for that before), When I called with questions, the lady was EXTREMELY RUDE, and hung up on me!! Will NEVER use this business again, and everyone in my family has said the same. $45 is nothing to some people, but I'm a single mom on disability, in liver and kidney failure from Lupus, and the $45 they took was all I had left to get to UK for the rest of the month. I sold Real Estate for years before illness, and I NEVER lied once in my whole career! So this floored me that she could be so dishonest!

Donald B. en

Grado:

Keep up the good work

Laura S. en

Grado:

Had to hook trailer myself, door was broke.

Anthony B. en

Grado:

El cliente no dejó un comentario.

rose T. en

Grado:

El cliente no dejó un comentario.

BILL U. en

Grado:

El cliente no dejó un comentario.

VONDA S. en

Grado:

El cliente no dejó un comentario.

jeffery I. en

Grado:

El cliente no dejó un comentario.

maria L. en

Grado:

The lady done really well and overall it was a good job. ??

jerry R. en

Grado:

El cliente no dejó un comentario.

Janie M. en

Grado:

Way way to expensive and they lied about the price and then acted like they didn't very rude to me

DAVID S. en

Grado:

Excellent

Michael H. en

Grado:

This is one of the best locations I have ever been to the people are absolutely friendly the young lady that help me out was very helpful and excellent service absolutely would recommend

JOHN H. en

Grado:

El cliente no dejó un comentario.

Bolden Reed E. en

Grado:

Our truck was not available due to the last renter not returning timely so yet comped us a larger truck for the same price which was nice. However they had to refund my money for moving blankets because they were out.

Billy D. en

Grado:

VERY friendly atmosphere. The staff there made sure everything was the way it's supposed to be. Easy in easy out. Great place.

kennith P. en

Grado:

needed oil change

kayla D. en

Grado:

The customer service representative we worked with was kind and helpful to us, but was a little sarcastic to other employees.

Michelle M. en

Grado:

The trailer I was given did not match the one on the paperwork.

ROBERT B. en

Grado:

Very friendly people and the storage facilities were very clean and well maintained!

amelia S. en

Grado:

Delivery and pick-up service or you could just move the stuff for me

LEILA A. en

Grado:

I have used this facility repeatedly for car storage, storage unit, van rental and have always had a great experience.The staff are wonderful and work hard & fast to resolve any issue that comes up.