Good options and service - the Buxton women are the best
Aldrin Phillips
Customer Reviews for Buxton's Boxes Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to do business with! Very helpful.
Edward KuspielAwesome people and so friendly and helpful!
Anthony ChiarelloThe team at the Buxton's Boxes Self Storage location is very friendly and very helpful. I am a returning customer of this location and would recommend their service.
Jayanarayana UndaruNothing to improve here.
Peter WagnerThe staff at this location is why I am a returning customer. They are always so friendly and helpful!
Rachel SchmiegeStaff was so friendly and helpful. I far prefer this location to any other U-Haul… all due to the staff! Thank you
Tim WiegandIt was a pleasure dealing the staff member who helped us. I was particularly appreciative of the absence of hidden charges.
Anthony BahriEnsure all parts of rental truck work. Horn did not work in my rental.
Erik KellyPlease encourage U-Haul to modify the trailers to reduce wind drag. Even with the trailer loaded and driving down a long descent, if I put the car in neutral to coast, it slowed down, indicating how significant the wind drag is. A Vee-shaped trailer front, even if just an added-on fairing, would probably make a significant improvement.
Michael McDonaghThe truck I was given had 129,000 miles on it and felt it. There was an uncomfortable amount of play in the steering wheel. The engine made a noise as if there was a hole in the exhaust or manifold. On a positive note, the truck was very clean. I was making a local move, but had the option to travel on highway. I was not comfortable taking this vehicle on highways. I am an experienced driver and regularly drive a 16’ 9 ton box truck so I know what it should feel like. The rental agent was surprised to hear my issues as she said the regional UHaul inspector had recently cleared all their vehicles. Otherwise, the rental experience at this location was smooth, efficient and friendly and I also felt that my vehicle would be safe there for the day.
John Quilty JrThere is, absolutely, nothing! To improve my experience. Extremely satisfied! Just an awesome place to do business with! Extremely helpful, knowledgeable, and caring great people! Awesome business! William Jones, Ewing, New Jersey.
William JonesThe folks at Buxton went above and beyond. I can't thank them enough for their help. I will definitely use them again whenever I need a rental.
Thomas Wrightkeep it going just the way you do! thanks
andreas scholtzAlways deliver as promised-----------
ANTHONY CHIARELLOCustomer service was RUDE!
Alexa ArlequinThis rental location has outstanding service. The right equipment is always there in good shape and they quickly but thoroughly move us through the process.
Michelle BottomleyExcellent rental!!
Buxton's Backyard StructuresSuper fast and pleasant service at Buxton's!
Martin HammerU-Haul should consider buying diesel engines for the larger trucks. The 26' truck with a gas engine is severely underpowered and gets horrible gas mileage. U-Haul says 10 mpg but we experienced between 6 and 7mpg.
JOHN DAVISONNothing
Karl PetersackThe keys for self pickup were in the wrong lockbox. I called customer service 3 times. Had to get an ID verified because it’s out of state. It prolonged my rental by an hour from original pickup. Worst experience
Shana UtleyNothing... Great location, friendly people.
JAYANARAY UNDARUThe current location did not work on Android phone (Location services was enabled) but later tried woith an iphone and it worked.
JAYANARAYANA UNDARUEverything was great
Christopher AraceThe u-haul app for returning the vehicle is not as user friendly as it could be. Besides that, it was a good experience.
Mike RileyEverything was great, except for the self check out at the end. It’s been a long day and it was very frustrating and annoying to take all those pictures and answer all those questions.
JAMES MATTICOLIBuxton's is, by far, the most professional place to rent a U-Haul. The team makes the process incredibly easy and convenient.
Martin GranaldiGreat
Michael KURTIGetting a uhaul from Buxton boxes was super easy. When we went to pick it up it was so easy and fast she explained everything perfect. Drop off was quick and easy, I'd 100% get a uhaul again!
Victoria ScannellaStaff is so friendly and helpful. Smooth from start to stop!
John PlaceVery great service, would 100 percent recommend to anyone that is moving. They understand moving is stressful and walked me though the whole process even how to return after hours! The QR code was easy to use and I only needed to upload a few pictures. Would definitely rent from Buxtons again in the future
Kylie GlospieAfter-hours drop-off was overly complicated. The barcode scanner (for location) didn't work and I couldn't upload a photo of the dash (maybe my phone; maybe your website; maybe user error :) ). I recommend simplifying this to the basics: are you dropping this off in the agreed-upon drop-off location (wherever that is)? How many miles? How full is the tank? (These last two I was able to enter without issue.) Thanks!
John Ueng-McHaleThis location is amazing and far and above the ones I've used in the past. Only complaint is the parking might be a bit tight for a less experienced driver. 5 stars!
Christopher BalintNo improvement, perfect!
Martin BalkExcellent.
BRIAN DAVISStaff at Buxtons was great, very nice and helpful. Walked me through the process and made sure I was all set when I left.
Jill Dinitz-SklarBuxtons is the absolute best, family run and just great people
James Haggertyreturning the truck 14 pictures---------------------------difficult process------
ANTHONY CHIARELLOvery tight and no spots for vehicle return after hours.
David BuVery easy to pick up/drop off and staff were lovely.
GABRIELLE CASIERIThe driveway and parking lot aren't really designed for 26ft trucks.
Alexander PawsonThe location is above average in it's customer service and really doesn't need improvement
charles pyattProfessional , Friendly, Good equipment , easy pick up and return.... what else can I say!
Etienne BouckaertYour hidden fees and undeclared charges made the rental prohibitively expensive.
Moussa Gary Sayed