The staff was very professional and helpful. They even stayed open for me after closing time.
Richard W
Customer Reviews for Buxton's Boxes Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After a really long day of moving, I didn't need a 20 minute return after hours. Location services doesn't work unless you download the app. Unless I missed it, it doesn't say you have to have app before you can return. It does on the video that says click to be sure you are at correct location. I knew I was so I didn't click until after trying several times. Then the process was not hard but time consuming.
Susanne CSystem wide outage made the entire pick up process tedious, taking over an hour. The staff at the location were very professional through it all.
Robert MGood options and service - the Buxton women are the best
Aldrin PGreat people to do business with! Very helpful.
Edward KAwesome people and so friendly and helpful!
Anthony CThe team at the Buxton's Boxes Self Storage location is very friendly and very helpful. I am a returning customer of this location and would recommend their service.
Jayanarayana UNothing to improve here.
Peter WThe staff at this location is why I am a returning customer. They are always so friendly and helpful!
Rachel SStaff was so friendly and helpful. I far prefer this location to any other U-Haul… all due to the staff! Thank you
Tim WIt was a pleasure dealing the staff member who helped us. I was particularly appreciative of the absence of hidden charges.
Anthony BEnsure all parts of rental truck work. Horn did not work in my rental.
Erik KPlease encourage U-Haul to modify the trailers to reduce wind drag. Even with the trailer loaded and driving down a long descent, if I put the car in neutral to coast, it slowed down, indicating how significant the wind drag is. A Vee-shaped trailer front, even if just an added-on fairing, would probably make a significant improvement.
Michael MThe truck I was given had 129,000 miles on it and felt it. There was an uncomfortable amount of play in the steering wheel. The engine made a noise as if there was a hole in the exhaust or manifold. On a positive note, the truck was very clean. I was making a local move, but had the option to travel on highway. I was not comfortable taking this vehicle on highways. I am an experienced driver and regularly drive a 16’ 9 ton box truck so I know what it should feel like. The rental agent was surprised to hear my issues as she said the regional UHaul inspector had recently cleared all their vehicles. Otherwise, the rental experience at this location was smooth, efficient and friendly and I also felt that my vehicle would be safe there for the day.
John QThere is, absolutely, nothing! To improve my experience. Extremely satisfied! Just an awesome place to do business with! Extremely helpful, knowledgeable, and caring great people! Awesome business! William Jones, Ewing, New Jersey.
William JThe folks at Buxton went above and beyond. I can't thank them enough for their help. I will definitely use them again whenever I need a rental.
Thomas Wkeep it going just the way you do! thanks
andreas sAlways deliver as promised-----------
ANTHONY CCustomer service was RUDE!
Alexa AThis rental location has outstanding service. The right equipment is always there in good shape and they quickly but thoroughly move us through the process.
Michelle BExcellent rental!!
Buxton's BSuper fast and pleasant service at Buxton's!
Martin HU-Haul should consider buying diesel engines for the larger trucks. The 26' truck with a gas engine is severely underpowered and gets horrible gas mileage. U-Haul says 10 mpg but we experienced between 6 and 7mpg.
JOHN DNothing
Karl PThe keys for self pickup were in the wrong lockbox. I called customer service 3 times. Had to get an ID verified because it’s out of state. It prolonged my rental by an hour from original pickup. Worst experience
Shana UNothing... Great location, friendly people.
JAYANARAY UThe current location did not work on Android phone (Location services was enabled) but later tried woith an iphone and it worked.
JAYANARAYANA UEverything was great
Christopher AThe u-haul app for returning the vehicle is not as user friendly as it could be. Besides that, it was a good experience.
Mike REverything was great, except for the self check out at the end. It’s been a long day and it was very frustrating and annoying to take all those pictures and answer all those questions.
JAMES MBuxton's is, by far, the most professional place to rent a U-Haul. The team makes the process incredibly easy and convenient.
Martin GGreat
Michael KGetting a uhaul from Buxton boxes was super easy. When we went to pick it up it was so easy and fast she explained everything perfect. Drop off was quick and easy, I'd 100% get a uhaul again!
Victoria SStaff is so friendly and helpful. Smooth from start to stop!
John PVery great service, would 100 percent recommend to anyone that is moving. They understand moving is stressful and walked me though the whole process even how to return after hours! The QR code was easy to use and I only needed to upload a few pictures. Would definitely rent from Buxtons again in the future
Kylie GAfter-hours drop-off was overly complicated. The barcode scanner (for location) didn't work and I couldn't upload a photo of the dash (maybe my phone; maybe your website; maybe user error :) ). I recommend simplifying this to the basics: are you dropping this off in the agreed-upon drop-off location (wherever that is)? How many miles? How full is the tank? (These last two I was able to enter without issue.) Thanks!
John UThis location is amazing and far and above the ones I've used in the past. Only complaint is the parking might be a bit tight for a less experienced driver. 5 stars!
Christopher BNo improvement, perfect!
Martin BExcellent.
BRIAN DStaff at Buxtons was great, very nice and helpful. Walked me through the process and made sure I was all set when I left.
Jill DBuxtons is the absolute best, family run and just great people
James Hreturning the truck 14 pictures---------------------------difficult process------
ANTHONY Cvery tight and no spots for vehicle return after hours.
David BVery easy to pick up/drop off and staff were lovely.
GABRIELLE CThe driveway and parking lot aren't really designed for 26ft trucks.
Alexander PThe location is above average in it's customer service and really doesn't need improvement
charles p