Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was to drop off at the 4425 Dixie Hwy, Elsmere, KY 41018 location however they refused to take the trailer despite having a reservation. They made me find a different location to return to. It was incredibly frustrating. They made it sound like I should’ve not made the reservation online. Thankfully the Cresent Springs location took the trailer despite not having a reservation for it.
Tim LeVault
Rating:
4.0
This is my second rental in less than two months and I have been very pleased with both experiences. I can't imagine renting from anywhere else!
Mark Schwartz
Rating:
5.0
This location is excellent. The customer service is fantastic. Uhaul should require all of their locations to be as good as Buttermilk Pike Self Storage.
James Calkins
Rating:
5.0
I cannot say enough good things about the professional, friendly and helpful assistance that I received at this facility. I would highly recommend this facility for storage and any of your UHaul needs..............they are wonderful. Thank you and if I ever need your services again, I will use yours.
Edna Ashcraft
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIAMOND CRAWFORD
Rating:
5.0
Nothing that I can think of.
Marvin Sawyer
Rating:
5.0
Customer did not leave a comment.
Breanna Lovell
|
Overall Experience
Rating:
5.0
Great staff, they’ll always greet you with a smile!!
Christian Santiago
|
Overall Experience
Rating:
2.0
Woman at the desk was very rude.
Amy Judd
Rating:
3.0
Customer did not leave a comment.
Laurel Gardner
Rating:
5.0
Outstanding customer service. Had no issues at all.Definitely will use this location again.
Jim Burgheim
Rating:
5.0
Front desk help was incredible - they were very accommodating with my situation and went above and beyond to make sure I had what I needed for my local move!
Taylor Zurborg
Rating:
5.0
Customer did not leave a comment.
Kathryn Simon
Rating:
5.0
I could not have been more pleased with the friendly, courteous service I received scheduling and picking up the rental. I am going to need to rent another truck in the near future and I know that this is the location I wand to deal with. They were fantastic!!
Mark Schwartz
Rating:
5.0
Customer did not leave a comment.
Anthony Chang
Rating:
5.0
Customer did not leave a comment.
Benjamin Siemers
Rating:
5.0
Customer did not leave a comment.
RONNIE ANDERS
Rating:
5.0
Jessie was very knowledgeable and easy to communicate with. He was very helpful and a professional and got me on and off the road quickly.
Lori Thaxton
Rating:
5.0
Customer did not leave a comment.
John Spille
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Stahley
Rating:
1.0
The female employee was late opening office , Took her time getting out of truck to turn on lights and unlock doors of business that should’ve already open. There was 3 cars waiting to be helped with 9am reservation behind mine. It was well after 9 am by time my rental was on the road. She was very rude to myself and other customers waiting as we asked questions about our rentals as we waited for her to turn on computer. . I would not have someone like her working my front desk dealing with customers.. family business or not. Which she made clear.. so assume she’s the family. Would not recommend this location. This is second time I have dealt with her so it seems to be a pattern. Avoid.. very unfriendly and rude business practices. Hope they address the issues for future rentals for other customers.
Thomas Douthit
Rating:
5.0
Everything went smoothly. The lady in the office was friendly, knowledgeable and helpful.
Tracy Cordova
|
Reservation
Rating:
5.0
Everyone was super helpful and nice
Definitely will use them again and recommend them to everyone in need of their services
Susan Fritsch
Rating:
5.0
Thank you for accommodating my need for extra time! Great customer service and will definitely use again!
Kimberly Stallsworth
Rating:
2.0
Honestly, I would not recommend any uhaul. The charge for them having to record the mileage you used, actually having to down load an app on your personal phone. Is asinine.
Charissa Swinford
Rating:
5.0
Very nice, efficient, helpful staff. Truck was clean, nice to drive. Great experience. Will use them again.
Nicole Flora
Rating:
5.0
Both members of the staff were very professional and helpful. Excellent.
Michael Wagner
Rating:
5.0
John and Catherine are splendid on-site managers who deliver that personal touch so often locking in climate controlled storage facilities. I’ve use them on three occasions now and would gladly use them again in the future. They are exceptional to work with.
MICHAEL MANNING
|
Overall Experience
Rating:
5.0
No improvement necessary. The employee who rented the vehicle to me was excellent. He is an asset to your company.
Irene Boerger
Rating:
5.0
Nothing at all. The Men at Pickup and Drop Off were very nice and helpful. I'll definitely be back in the future if I need help with moving again. I'll definitely be referring you all to others!!! Thanks for everything, you all were awesome!!!
Kristen Thomas
Rating:
5.0
Excellent job!
Raymond Adamick
Rating:
5.0
Customer did not leave a comment.
Ed Jaspers
Rating:
5.0
Customer did not leave a comment.
Scott Rymeski
Rating:
5.0
Customer did not leave a comment.
Mark Palmer
Rating:
5.0
Customer did not leave a comment.
Freddie Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob Kelly
Rating:
5.0
Super friendly and well equipped for all of my questions / needs.
Laura Emory
Rating:
5.0
Easy to find. Super friendly staff.
Lori Pitzer
Rating:
5.0
Customer did not leave a comment.
Freddie Phillips
Rating:
1.0
The young woman was extremely rude and over charged me. And u cannot get hold of the owner !!!!
MARJORIE GRAHAM
Rating:
2.0
My first problem was that I had to go to a separate location to get my van. My original location was less than a mile from where I would be using it. I was reimbursed $50 for the inconvenience, but it added too much travel time. Once I got the truck loaded and started on my journey across town, the engine light came on and never went off. This, of course, added the stress of not knowing if I was going to get to my destination. I kept an eye on the temperature gauge and was on alert the entire ride, making the trip more stressful. When I finally arrived to check the van back in, the App would not load my location. After waiting several minutes, I finally had to go to Uhaul.com to check-in. The 15 minute check-in took me over 30 minutes.
MICHAEL SOUSA
Rating:
5.0
My experience with this location is always seemless, the people are very friendly and the equipment is always beautiful
Rebecca Parvin
Rating:
3.0
Staff was great to us
ray edwards
Rating:
3.0
Customer did not leave a comment.
patty shipp
Rating:
5.0
The truck wouldn’t start and we had to jump it but the service was excellent and the rest of the process was super easy
Samuel Schmitt
Rating:
5.0
Super Friendly. Super Helpful. Super Easy.
Mathew Klein
Rating:
5.0
Katherine is always super helpful & friendly. The truck was clean & drove well. Easy check-in & return. Beechgrove & Buttermilk Pike facilites immaculate, well maintained & employees are consitently available for assistance.
Thank you.
Elizabeth Flower
Rating:
5.0
Wonderful experience!!
Dee Dee Butcher
|
Overall Experience
Rating:
5.0
Everything and everyone was wonderful..
Kristy Gilbert
Rating:
5.0
Customer did not leave a comment.
Derek Scherer
Rating:
2.0
Picked up the rental with 65 miles to empty on the gas gauge and dropped off with 75 miles to empty on the gas gauge, but was charged $37 extra to add 2 gallons of gas after drop off
Vaughn Beighle
Rating:
4.0
Send text to the client on the expected day of return to fill gas tank to level when truck was initially rented
Michael Walters
Rating:
5.0
Customer did not leave a comment.
Caleb Augustus
Rating:
5.0
The staff was extremely professional and polite. The property is clean and organized. The unit and truck were in great condition. I give it a 10/10.
Andrew Bostle
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Shane Cogswell
Rating:
5.0
Moved many times over My 40 years, and this was the BEST rental place I've ever used!! Even better service then car rentals I've used.. 100%
Aaron Hemsath
Rating:
5.0
Excellent experience with Buttermilk Pike Self Storage and the Uhaul truck was great!
Nicholas Voiles
Rating:
4.0
Customer did not leave a comment.
Terry Walton
Rating:
5.0
Customer did not leave a comment.
Billy Moseley
Rating:
5.0
Customer did not leave a comment.
TODD BYXBE
Rating:
3.0
The representative told me at the time of reservation that it was a 24 hour renal period. When I showed up they told me it needed to be back before 9 am. If the truck wasn't available for 24 hours then you shouldn't mislead a customer.
michael sullivan
Rating:
5.0
We were very satisfied with our unit, it was clean, dry and secure. The staff was very helpful and friendly. I will definitley recommend Buttermilk Storage to all my family and friends, Thank you.
Raymond Hunt
|
Overall Experience
Rating:
4.0
Drove 12 miles and was charged $8 for fuel.
Scott Vinicombe
Rating:
5.0
Nothing, it was great!
Jami Wermuth
Rating:
5.0
This place was awesome! The girl at the counter was amazing and had answers to all of our question
Alex Jordahl
Rating:
5.0
Customer did not leave a comment.
Debbie Blair
Rating:
5.0
Customer did not leave a comment.
Steven Klette
Rating:
5.0
Customer did not leave a comment.
Jesse Sheeley
Rating:
5.0
Customer did not leave a comment.
Alex Millinoff
Rating:
3.0
Customer did not leave a comment.
Nick Schneider
Rating:
5.0
Customer did not leave a comment.
Henry Saas
Rating:
5.0
Nothing I can think of.
Diane Arstingstall
Rating:
5.0
Customer did not leave a comment.
Dale Howard
Rating:
5.0
Customer did not leave a comment.
Mike Skeen
Rating:
5.0
The truck was old and not fuel effiecient. It drove like a tank
Michael Cooper
Rating:
5.0
Everyone was great and super helpful. We had an inside unit and it was perfect. I would totaly consider an inside unit if possible. No matter the weather we pulled right up and accessed our unit in a temp controlled building.
Sue Rodish
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Guyton
Rating:
5.0
Customer did not leave a comment.
Brandie Hart
Rating:
5.0
Customer did not leave a comment.
kristen becker
Rating:
5.0
Customer did not leave a comment.
Michael Mangin
Rating:
5.0
Customer did not leave a comment.
Tristan Moorman
Rating:
5.0
I cannot say anything negative about Buttermilk Pike Self Storage. From renting a storage unit to renting a truck; they have gone above and beyond in providing exceptional service for me and my husband. A special thank you to Catherine for her vast knowledge of the storage units/rental trucks to having compassion for her customers. Jenny Alexander
Scott Alexander
Rating:
5.0
John, Katherine and the other's at Buttermilk Pike Self Storage are always a pleasure to work with. I will always use, and recommend, Buttermilk Pike Self Storage for any storage or rental needs to all my friends, family and co-workers.
Adam Happer
Rating:
5.0
Customer did not leave a comment.
Robert Riggs
Rating:
5.0
Very friendly and courteous at this location and helpful
Chris Bradley
Rating:
4.0
Stay the course
John Cole
Rating:
5.0
John and his team always do a great job. They are the go to for any moving and stirage needs.
Peter Rodish
Rating:
5.0
Very nice and clean location!!
JOHN HANEY
Rating:
2.0
Customer did not leave a comment.
AKONKWA LEMBE
Rating:
5.0
Nothing, great service on both ends of the trip!
Ryan Tressler
Rating:
5.0
Thank you!
STEVEN VAIL
Rating:
5.0
Everyone there was awesone and easy to deal with . We have been also using them for storeage and they have been excellent.
Peter Rodish
Rating:
5.0
Customer did not leave a comment.
Rick Crane
|
Overall Experience
Rating:
5.0
You at Crescent Springs U- haul are the best.
Stuart Hochman
Rating:
5.0
Friendly, efficient staff. Vehicle was clean and well maintained. Online after hours check-in a little difficult to navigate, but key drop-box worked just fine.
Stanley Fetters
Rating:
5.0
Lovely people; very helpful and courteous.
Driss Badarelli Boutahri
|
Overall Experience
Rating:
5.0
Great customer service.
Robert Matthis
|
Overall Experience
Rating:
5.0
I don’t know the name of the girl that help me but was awesome; great costumer service and very knowledgeable of the business. Give her a raise! Lol
Marcus Bradshaw
Rating:
5.0
Customer did not leave a comment.
Stuart Hochman
Rating:
5.0
Very professional, knowledgeable and friendly. Facility is high and tight. Will definitely use if I have storage needs in the future. 10 out of 10!
Greg Litteral
|
Overall Experience
Rating:
5.0
The truck had an engine light on, and didn’t drive well, however the pick up location and the service otherwise was super
Ahmed Abdi
Rating:
5.0
Customer did not leave a comment.
Stuart Hochman
Rating:
5.0
Customer did not leave a comment.
Jess Young
Rating:
5.0
Customer did not leave a comment.
Shaunece Smith
Rating:
5.0
This is a family owned and operated business. They treat you like family, too. Always helpful, friendly and professional. Security is excellent. One time they called us to say we hadn’t properly locked our unit. We were on our way out of town, so they put a lock on it for us until we returned and secured it ourselves. Entire place is really clean all the time. Had a storage unit for 13 months. Never saw a bug. Price stayed the same. Used autopay which made it easy. Will go back to them any time we need storage and will recommend to all our friends.
Jane Rega
|
Overall Experience
Rating:
5.0
Love this location. Extremely professional and courteous. Highly recommend
Thomas Hoppius
Rating:
5.0
Customer did not leave a comment.
Brittany Clarke
Rating:
5.0
Customer Service was EXCELLENT on a Sunday morning!
MATHEW LAKE
Rating:
5.0
Excellent in all areas. Thanks for making my experience with you all so professional.
Best ever had with rental company. Thanks again.
Greg Merrill
Rating:
5.0
Customer did not leave a comment.
Matthew Mcardle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael compston
Rating:
5.0
perhaps the friendliest service personel and the easiest sheck in/check out i have experienced in the moving business. thank you
mark cook
Rating:
5.0
Insanely nice truck👍🏼
Kaden Ferguson
Rating:
5.0
Great on site staff.
Sebastian Torres
Rating:
5.0
Friendly fast service
Brian Nolan
Rating:
5.0
Customer did not leave a comment.
Andrew Clepper
Rating:
5.0
Great Experience - Great Staff - Great Location - Clean & Secure
Kelly McNay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen Carpentieri De Presti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Finke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Duvall
|
Overall Experience
Rating:
5.0
This was my first time using an storage unit and had a wonderful experience. I felt secure all the time and I had piece of mind leaving all my belongings from my whole home for the time I was there. I would definitely recommend Buttermilk Pike Self Storage. The customer service is excellent.
Milton Meneses
|
Overall Experience
Rating:
5.0
Very friendly. Never had an issue.
Matthew Ison
|
Overall Experience
Rating:
5.0
Yes everything was clean and nice I will always come back If I need a storage or If I need to rent a U-Haul this will be the place to go Great family great people just one of the nicest place to go , Thank you so much
Calvin Grant
|
Overall Experience
Rating:
5.0
Everyone at Buttermilk Pike Self Storage must have graduated from the master class on customer service. From day 1 when they helped me find the right unit unit (at the best price in the tri-state area) until I no longer needed extra storage, everyone I interacted with went out of their way to ensure my total satisfaction. Friendly and helpful service is their mantra, and it is my pleasure to offer my highest recommendation for them.
Aaron Fausz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Tackett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Zahler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dylan Kuhaneck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Melson
|
Overall Experience
Rating:
5.0
From day one every one was great and easy to deal with I will definitely use this place again thanks
Kenneth Kloentrup
|
Overall Experience
Rating:
5.0
Staff always were quickquickto respond and helpful with billing, payments and details of account. No issues during our time using these facilities
Eryn Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darleen Wynn
|
Overall Experience
Rating:
5.0
Top notch facilities I would definitely recommend them to anyone.
Nathan Kraft
|
Overall Experience
Rating:
5.0
The main lady was rude as can be when she told me a 30ft enclosed trailer would fit in a parking and it actually sticks to far out and someone is going to hit it. After calling and telling her we’re not going to take the spot and what about a refund. She told me I didn’t give a 30 day notice and won’t be getting a refund. Our trailer was never parked there and just about a week from signing up for this “makeshift parking spot” of course made me angry makes her demeanor was already negative so I asked to speak to a manager because I was done with her mouth and was told no you can’t speak to a manager, don’t call back and hung up on me. Never will a recommend this place.
Ashley Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Ammerman
|
Overall Experience
Rating:
5.0
Great staff and facility!
Dave Rogg
|
Overall Experience
Rating:
5.0
Great company and great service!
Elizabeth Tramontin
|
Overall Experience
Rating:
5.0
The staff was very friendly and easy to work with.
Gregory Kilburn
|
Overall Experience
Rating:
5.0
Great management and very clean and well-maintained facility. Highly recommend!
Rhonda Hurtt
|
Overall Experience
Rating:
5.0
Excellent service and very friendly personnel, definitely I will use this facility again.
Ivan Valor
|
Overall Experience
Rating:
5.0
John went out of his way to accommodate us in our need for some temporary storage. We are vey grateful for all that he did to meet our need.
tim duncan
|
Overall Experience
Rating:
5.0
The owner is incredibly friendly and fun to talk with. The unit I rented was pristine -- just moved everything out into my new home-- no bugs or anything unwanted. Highly recommend this place.
Eric Hancock
|
Overall Experience
Rating:
5.0
Fantastic experience!
Gary Brockelman
|
Overall Experience
Rating:
5.0
Fantastic experience. First time I used a storage facility. Extremely clean. I would recommend Buttermilk Pike Storage to anyone.
RON KLOSKA
|
Overall Experience
Rating:
4.0
Nice place.
Kyle Melching
|
Overall Experience
Rating:
5.0
The staff is amazing. The units are clean and well lit. The property couldn't be in a better spot. Such a great experience.
Jeremy Dornbusch
|
Overall Experience
Rating:
5.0
John runs a nice operation. Super convenient location