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John M.
Customer Reviews for Butterfly Effect
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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John M.Took an additional 83.00 out of my account without an explanation that I should be charged I video my return as well as the property has a video. I returned under miles and with the equal amount of gas. Butterfly is flector owes me money.
Kirstie T.I am being overcharged even though I returned the vehicle a day early and with the gas required
Jackson H.Make sure the trucks are full of fuel at the time of pick up that the cabs are cleaned and checked so the customer doesn't have to deal with finding cocaine and marijuana underneath the seat which would've had both of us in long-term litigation. Had I had any law-enforcement interaction
john P.This man never check the truck for gas, he said just take the truck and I said no , this truck had dents in it so I showed him then he put a marked on it the I told him the gas is empty cause he had it almost half full I said you have all that wrong, he gave me 50 miles and charge me and extra 84 dollars and some change this man trying to take money I don't have , he said that equipment to lift boxes and heavy stuff was missing he lied I made sure everything was there he is trying to Rob me with false allegations . This man need to be by put out of business
DEBORAH P.Great Customer Service
Ratu V.Friendly and explanatory great fast and easy process 👌 👍 🙌 💪 🙂 😌 👌 👍 🙌 💪 🙂 😌 👌 👍 🙌 💪
Marco F.Easy drop off.
Yaroslav B.Friendly and communicative. Easy process.
Gabriela M.The truck battery died and I was unable to start the truck as I was intending to return the truck after use. Thankfully a family member had cables and was able to support me in restarting the truck for drop off.
Gerica B.More trucks
paulo S.Nice service
jorge P.Terrible service
Zenaida a R.So the problem is this once I just picked the car the guys didn't explain everything to me. He just charge me he said we didn't charge you anything about the mileage I need an explain me anything but once I go to drop off the car, they they said we should charge you one dollar per mile so that's why is it ridiculous you know I don't care about the money, but but they still have to explain everything to the customers
farzad T.Marco did an amazing over the top job accommodating my moving needs, I will definitely be doing business with him again. He has a heart of Gold
Anne H.We where returning @ 1030am mo one in the office
dolly M.The man who runs the location never said hello. Didn't speak at all until he said how many miles then told me the total. Very odd then when I returned the vehicle he just said just give me the keys . Didn't tell me what I was getting back considering I used half of what he charged me. He definitely doesn't belong in customer service. Definitely not recommending or using this company again.
TOSHA A.Muy buen servicio y las personas muy amables
GERARDO R.Customer service was excellent!
Amber B.El personal muy amable y muy buen servicio
GERARDO R.The entire inside and the ramp was very dirty and had to be swept out. The cab was also dirty although I did not bother to clean the floor. I did clean the seats and cup holders. Also, I was charged for Safe Move that I never requested, was over-charged for 1/8 tank of gas (was at 3/4 instead of the 7/8 on the contract) and a drop-off location was picked for me without any discussion.
Scott M.I have no complaints . Everything was handled very well .
SIDNEY D.Uhaul has always been the best all around Truck n Trailer rental dealer out there their complete fleet of all your Rental needs are well maintained and have all the latest safety features available. They have excellent service and a mobile mechanic fleet that will show up within the hour and will either fix the problem on the spot . Or if needed will unload and reload you entire cargo and have you back on the road by the end of that day or night . They also offer insurance and coverage that will fit into your special circumstances... The also have an excellent towing and hitch dept that 2nd to none . Not to forget they are also still a Rental yard and from sump pumps to cherry pickers , portable heaters to wedding and party equipment chairs, table's and boxes in almost ever size and special needs you can think of . Not to forget their trained and pro staff that can answer any type of questions you may ask . Least we not forget that warm n Friendly smile . That says you're gonna be alright ....... Uhaul will be in almost every town that ppl need 2 be .... ....
MICHAEL G.A body shop and uhaul under the same roof is a weird combo. The location looks a bit sketchy too. Could not reach anyone on the phone. But when I came in the service was quick and with a smile. Same when I returned the equipment. That's what counts! :)
Slava L.The proprietor provided outstanding service.
Mark W.thanks
joe D.Owner of the shop went above and beyond the call of duty. Very nice and professional. Super kind and helpful. Thank you so much.
Azalia S.Keep doing great and don't change a thing! You guys provide great quick service to get the rentals on the road.
Shane L.Super friendly and helpful employees! Literally in and out in 10 minutes. Gave me advice on how to fix trailer hitch noise. 10/10
Chris D.Excellent customer service! Marco was very professional, and accommodating at every turn, the nicest guy ever. The truck was clean and equipped to finish out my move, after experiencing a previous failed rental with technical issues through another U Haul center. Marco saved the day, like Super Man! Thank you! I really appreciated it.
Thelma A.Marco is amazing and takes great care of me and my business. We don't go anywhere else.
Lisa V.Amazing staff! Super easy quick . Friendly & Professional.
LALITA C.First the mileage out is wrong as shown, some damage was not disclosed. they don't issue a receipt when I asked, He said, he will send it to my email. The receipt sent was the reservation. when I return they didn't issue a receipt instead they will send it to my email. Then when I received the receipt it was the estimate supposed to be sent when check out the rental vehicle. I found the mileage out was wrong and the mileage rate was also wrong because it does not match with the mileage charge. I didn't received any final reciept and don't the final charges of my credit card until check my credit card and I found the total charges did not as I expected to pay. since the mileage out incorrect. I think they are trying to cheat the customers systematically. Please investigate this place. Hope this will you improve your business and customer relations and satisfaction. Gracias.
GERSY M.Muy buen servicio y respetuoso, muy conveniente ubicación para mi.
GERARDO R.I was happy. Could not think of anything else I needed from the experience. Gracias
HENRY C.Very friendly/ helpful staff
MATTHEW D.A/n
HERBERT M.Costumer Service are very helpful😊
ARCHIEVAL C.Very nice Crew at this site!
DONELL D.Very helpful and friendly staff. Thank you for a pleasant rental experience.
DANIEL H.They gave me a damaged trailer that caused an accident where my vehicle was totaled and all of the contents of the trailer were destroyed. The lawyer side for your department is absolutely malicious in their attempts to con you into slipping up wording. Just a nightmare experience.
Samuel B.This location charged me $31 for gas when we drove a total of 11 miles. They also don't have self check in so had to wait until they were open to pick up the truck. When I called Uhaul they were quick to issue a refund for the overcharge, which I appreciated.
Carolyn R.Not in office when we arrived; had to wait on him; need more office staff
Deborah T.The owner of butterfly effect in Vallejo charge me a 100 dollar fee he take advantage of me as a costumer. I returned my truck clean and I also submitted the photos. I don't know why the owner of butterfly effect body shop does that.
HEriberto S.As always is a pleasure do business with this guys at butterfly effect uhaul Thank you guys
MARCO F.This place is amazing Excellent customer service Place is clean and friendly From 1 to 10 in general 11 Thank you guys Keep that great attitude
MARCO F.Staff there was helpful and cleaned the equipment before giving it to us - thanks! Tires seemed under-inflated (~30psi measured instead of 50psi as indicated on tire). Would be nice to indicate hours for lunch break so if we arrive late we don't end up waiting.
Richard L.Very helpful and reliable 👏 👌 👍
MARCO F.This facility as well as the online check-in made this rental a breeze. The workers took care of everything when I arrived; in and out in ten minutes. I will definitely be recommending this place to others needing to rent.
Wayne A.Not a thing, I was treated excellent. Everything was perfect. Gracias
ANTHONY Q.Bueno
KHEM C.The van I received had a bad odor in the main cabin. The back of the van had dirt and debris on the mat, yet I was instructed that it should be returned “clean†as to not incur additional charges. The worst part is that the right turn signal and tail lights were out. I didn't realize it was out until it was too late to exchange the van.
Emily Q.Received my van on E, I was over charged and I never agreed on the contract terms.rental at $99.00 plus 100 miles.when it was supposed to be $19.99 plus miles which was less than$100.00.but charged$123.00.I never agreed nor sign anything.he just took my license and gave me a key.So it was all to unacceptable.i even called my bank regarding this matter.I only came to this location cause the one on Solano Ave was booked. I will not return to this place in the future.
DOMINICA M.The truck wasn't driving right on the highway and felt rushed with the time limit when the I asked the guy if I could have a extra hr the guy had a mood 😡😡NEVER AGAIN!!!
Chelsea B.Dropping off was amazinggg made everything easy for me and customer service was just on point so good thank you again!
JAZMIN M.The vender didnt have my reserved vehicle on site. They were not aware of my one way reservation and only had a “local†rental truck. I had movers waiting on site and had no choice but to take the local rental. This cost me twice as much as the original rental one way reservation b/c of mileage all the way back to store. Not to mention the time it took to return the truck all the way back. They were nice in the store, but this is totally unacceptable. A waste of my time and money. This was my 3rd rental in the last 3 weeks but i will be looking at other rental alternatives for my future rental needs.
WARDELL A.The manager was 30 mins late to the location causing me to be inconvenienced and delayed my moving plans causing me to not complete my move out in an adequate time frame.
ELAN M.Make close parking available
Kathleen H.The customer service was excellent. The truck was ready when we arrived. Check out and check in was very easy. Gracias.
EDWIND M.