very nice lady who let us drop the trailer in mount shasta per the contract.Kevin S.
Customer Reviews for Butte Self Stor
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Charles A.
Not able to even get into the yard to drop the trailers. Call the number for returns and was told at 3pm to take it there. At 3:15 pm not able to talk or get into the storage area. Call the number back and was told that they close at 12pm. Very disappointed. After a while a person who had the code to the gate for his storage area let me in and I dropped it off.DOUGLAS EUGENE A.
Person in charge was overwhelmed by duties and could not spend time discussing issues.Nancy B.
El cliente no dejó un comentario.Kayne M.
A true professional,Ronald J.
UHaul was clean, and Manager was very helpful, nice, & accommodating. We will rent here again! ¡Gracias!Lorrie B.
they're great but it might help to have the key lock boxes on the inside of the gate closer to where the trucks are.Susan W.
Drop off was easy and efficient.Richard S.
El cliente no dejó un comentario.David B.
The whole drop-off process was a disaster. I had tried to change the drop-off location using the U-Haul website, the 800 number and when I picked up the equipment in Arkansas. The website kept sending back through the same loop, never presenting me with the opportunity to change the drop-off location. The 800 number kept me on hold for 45 minutes until finally I gave up. Johnson's hardware did actually input my preferred drop-off location, but when the contract printed out, it still had the location I did not want. On the day of drop-off, I talked to three different U-Hail employees about changing the location. The manager of the contract location flatly refused to allow me to drop off the truck in a different location; the other two said that I could but would probably be charged for a "wrong location". One of these had some kind of regional responsibility and he said that if I were charged, he would immediately refund me the money. I was charged---no refund has been forthcoming in almost a week; and I was also charged for two extra days rather than the one extra day that I did use. The equipment was fine but trying to have a reasonable conversation with U-Haul is pretty much impossible. I will never use them again.HAROLD C.
Appreciated the code rather than key gate access and quick response when I called.Lllie M. | Overall Experience
Facility was closed during normal working hours. If we hadn't been able to contact Uhaul personnel in another facility we would not have been able to know what to do when leaving the truck at this site.joe R.
The worst experience I have ever had. Not only did you guys completely mess up our reservation the managers and higher ups that we had to deal with were no help at all! We gave you guys plenty of opportunities to make it right and you refused. We refuse to use your business anymore. Not only did you lose us as future customers many of our friends and family refuse to use you as well. I recommend you guys working on your customer service. It had nothing to do with the pick up location or the drop off location. They both were very helpful.Robert B.
Within 3 weeks I rented a 10 ft truck twice, first time from a young man and the service was exceptional. However, the 2nd rental of same truck for 24 hour period I was charged for three days, not one day. Then I was overcharged for the mileage. I contacted corporate office and was told they would take care of it, it's been several weeks and no reply ! The difference in the two rentals was 1. Rental #1 I payed cash and 2. Rental #2 I used my debit card therefore they can charge you whatever they want with a debit card.Pamela T.
Worst rental experience in history. The only thing that didn't happen was the truck breaking down which is what happened to my previous uhaul.kevin M.
El cliente no dejó un comentario.Merrianne M.
El cliente no dejó un comentario.Gerald S.
Deal keep standing behind trailer as I backed into parking place. I had to make him move before I finally parked trailer. He could have been crushed between the trailer and cyclone fence had something gone wrong. Make this a safety lesson. Too many people have died in this type of situation.Robert W.
Everything needs to be fixed. Worst experience everJon R.
El cliente no dejó un comentario.Chris G.
Alex was a real pleasure to deal with. Knew his stuff and was very thorough. ¡Gracias!Kristopher W.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Robin M.
ALEX was professional, helpful and efficient!! SO happy he was there to help me!!DAWN C.
Thank you Butte Self Stor for being so flexible to help me.David M.
It would be helpful if windshield was cleaned before passing vehicle on the next customer. But otherwise, everything was handled very well. Thx.Therese W.
Could not get the proper help that was required to get vehicle the app. Did not work properly.Orlando T.
El cliente no dejó un comentario.PATRICIA S.
It would be nice to know if the cab was disinfected.Patrick M.
Alex and Jen do a wonderful job. This location always goes above and beyond if they can to ensure they have they equipment you will need. They have all my future truck or trailer need business.Jenifer B.
When the tow company towed the truck to this location supposedly opens at 9 am, there was no one there. I was on the verge of loosing it and called road side assistance again and on hold again, the tow truck employee was on the phone with his company trying to figure out what to do. Finally some one showed up 15 minutes late, she informed us that she was not an employee of U Haul and was very frustrated about all the people that were waiting outside the gate. She did assist us in getting a new U-Haul truck.Linda L.
Pick up and returned the truck is not easy, customer is not helping very well. Was a nightmare. Rental again, I hope God help me to not do it again.Leonila R.
No human beings at this location. Could not exit the parking lot. Trapped inside Gated area for 45 minutes. Uhaul software did not help. Software did not tell me to write down the entrance gate code so I could get out of the parking area. On hold with Uhaul 45 minutes. Local site doesn't answer phone. What a nightmare. Trapped. I had 2 helpers waiting at the moving site.Donna G.
El cliente no dejó un comentario.Laurel R.
The dealer was very nice and set a cold bottle of water out for me while I was on the phone with a rep after having had trouble with the app and website. It was 100deg outside and very thoughtful. Then then I had verification and talked to another rep who figured out My mistakes and I got it done overall a good experience. The dealer and service reps were great. A+GEORGE G.
El cliente no dejó un comentario.Scott B.
I would have gotten an 5 star but your No contact to get your truck. it took 4 calls to get the code to open the gate and get the keys code too.Kristyanna V.
Vehicle was at 15% oil life. Beeped the entire 15hour drive. Passenger door would not close firmly and shook and banged the entire drive. I used this location as convenience and decided to spend the extra money. I wish I would have went with another company. I spent a minimum of 2 hours at the yard picking up the truck where there was not ONE employee on site to help with the lockbox/gate combos. There were contractual problems as far as booking. Original agreement was for a 5 day rental. The next day they're calling asking when I'm returning the truck. I can go on and on. Horrible experience and I plan to dispute this with my bank.LOGAN R.
El cliente no dejó un comentario.Sean K.
Very helpful inspire of the limitations imposed by the pandemic. Very accommodating.Ken B.
Alex from Butte Self Storage went above and beyond for me. I went to drop my truck off in Weed CA Liquor Warehouse where the person rudely told me he wouldn't accept it and couldn't help me. I immediately tried finding a place open on the weekend and who would accept it. Alex did all the contacts for me and was wonderful. I couldn't help but be so thankful after this stressful move how accommodating he was. Thank you again butte self storage.Julia F.
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.Sean K.
The owner and staff treated me like a neighbor. There are several Rentals places near me. For 2 years this is MY only place to rent U-Haul.Larry W.
My pick up time was scheduled to be at 2pm. I was traveling from Sacramento to pick up the trailer I reserved. I had certain things I planned to do a long the way and I have paid for. I got a call from uhaul letting me know that they have made a mistake and and I have to pick up the trailer before 1230pm. I had to cancel my plans and rush in order to get the trailer. I am definitely frustrated over all about this situation and uhaul not keeping up there promises. Also when I got to the location for pickup the computers where not working.Robert R.
The lady at Shasta City was exceptionally helpful and pleasant.Joseph S.
El cliente no dejó un comentario.Noelle M.
Worse customer service ever very rudeRichard R.
El cliente no dejó un comentario.Joe G.
El cliente no dejó un comentario.Craig B.
Alex was patient and professional. Enjoyed working with him.Michael H.
El cliente no dejó un comentario.Regina B.
El cliente no dejó un comentario.William M.
No improvements. Great service from Alex.Cindy S.
El cliente no dejó un comentario.Lance N.
El cliente no dejó un comentario.Ramiro S.
Best experience ever! They get 5 stars from me at this location! Super professional, curious and very kind will definitely be back for another rental truck in the near future.SONIA N.
Eddy did a professional job getting my trailer rental checked in. Thank you.Lawrence H.
El cliente no dejó un comentario.RICHARD Z.
I was told I could call the day before my drop off and pick a location, but when I called, they said I had to drop my truck at a specific location, which was not convenient for me.Elisa I.
Very nice and accommodating.Joshua J.
Onsite stores are always helpful and much better at customer service than online.Maryanne C.
Savvy manager and very friendly.Greg G.
El cliente no dejó un comentario.Jerome K.
Mix up in trucks ,milageLarry M.
The lady working was not professional. Attitude was you lucky you can even get a truck. Then when we returned the truck we find out the truck she gave us wasn't even the truck she said we rented. Really not professional.Tim K.
El cliente no dejó un comentario.Sean K.
I would like to be reimbursed for the fuel that we brought the truck back with. It had 1/4 of a tank , we brought it back with 3/4 of a tank. Please send a reimbursement to 5302 River Ave. Dunsmuir, CA 96025 thank you , we had two 20 foot trucks .scarlett P.
Amy was a very pleasant UHaul Representative. The business transaction was very smooth.Bruce R.
There always a Pleasure to work with at Butte Self Storage.Jeffrey R.
This is a drop off at a storage facility. The gate was locked. After we honked our horn, the clerk came out and took care of us. I felt that she moved super slow. She was super polite.Roxanna V.
El cliente no dejó un comentario.YANG Y.
Less pressure..moving is stressful enough but being made to feel I would be a " no show " when you have my card on file and I confirmed the night before was unnecessary. I was very appreciative that I was "comped" extra miles due to the service provider's awareness of the multitude of road work/detours I would encounter on my route.bernadette B.
El cliente no dejó un comentario.roy C.
El cliente no dejó un comentario.PAUL F.
El cliente no dejó un comentario.Matthew B.
we had to travel an extra 2.5 hrs to a different location to pick up our reservationAnjeanetta J.
El cliente no dejó un comentario.kirby R.
El cliente no dejó un comentario.Wendy J.
El cliente no dejó un comentario.Michele S.
Very pleasant, helpful, informative. Would highly recommendCindy M.
Jessica took care of my rental. She is GREAT. Gina was very nice too. Office is clean and very well organized. Thank you Jessica!!Carrie W.
After some help from customer service to overcome some reservation issues, it was great!Bill P.
El cliente no dejó un comentario.Diveena M.
El cliente no dejó un comentario.nina L.
Very knowledgeable.. courteous and helpfulSue C.
El cliente no dejó un comentario.Phyllis T.
Jessica was professional, friendly and extremely helpful!!!Mary L.
Jen is a blast & handled my frazzled pre-moving questions with ease, making me feel better. On the truck pick-up day, she was the same, & started our day with a laugh. Beyond the equipment, I'd highly recommend the location for her service & care.TJ B.
El cliente no dejó un comentario.Richard F.
GREAT CUSTOMERS SERVICE!!!! Kind, Well Informed, Helpful!!Kevin M.
El cliente no dejó un comentario.Lugene W.
El cliente no dejó un comentario.Billiejean B.
El cliente no dejó un comentario.Susan C.
I rented one way to Sacramento, but somehow the lady wrote it up as two way. After I dropped it off, I received notification of $157 extra charges. I am going to dispute this.Stephen F.
El cliente no dejó un comentario.Christine B.
Jessica was professional and she went out of her way to make sure we had what we needed. Lovely lady to work with especially because we watched her deal with some Camp fire victims and let me tell you she was so heartfelt in their loss. Love seeing good people working in customer service.Renee V.
El cliente no dejó un comentario.Courtney J.
El cliente no dejó un comentario.Stephan W.
El cliente no dejó un comentario.John H.