Need more signage to indicate where the key drop off box is located for customers dropping off truck after business hours.
John C
Customer Reviews for Busy Corner Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a premier location for U-haul. Highly recommended!
William nExcellent Service! A+++
TIM MThey are always the best service and selection. We rent from them at least monthly
Russell GI Love them!! They have been so easy to work with every time we rent!!! We already have another rental with them next month. Thank you so much!!
Russell GMy only comment is that the ratchet straps were a little rusty and stiff to operate- nothing a little lube cannot fix.
ronald cI was completely satisfied with the quality, condition, and the performance of the equipment I rented. As well as the service I received at this location. No fuss. No muss. No cuss. 5 stars all the way. Thank you Michelle, you're the best!
Robert PFast and easy
mark nGreat to have this quality business in our community.
William nThis will be the only location in Manchester we will use. The woman was very kind and professional. She provided amazing customer service. Highly recommended!
MELISSA HWas not allowed to self return to the location I chose upon pickup which was directly on my way to my last stop. Instead was sent an address 12 miles away to return to. Again called customer service which indeed switched my drop off location to the city I initially chose but still 10 miles off my traveling path. Get there and it is pitch dark. No lights anywhere. I tripped over another trailer hitch on the ground trying to get all of the pictures. Our daughter has moved in and out of several places over the last 3.5 years during college. We have used U-Haul many many times and only had great experiences but this last experience was horrible. That’s all I can say.
Shannon TThe woman that works at this location is a monster. Rude, combative, and extremely aggressive. Go to any other pick up location if you can!!!
Bryce BMichelle was great to work with during the entire process. She was very accommodating when we changed our pickup day. The truck was clean and full of fuel. The rental process was efficient and easy. Highly recommend this location for any rental needs.
daniel pThe resource working at this location was very professional .
russell cThey have been the accommodating uhaul service I have ever rent from. Thank you so much!!
RUSSELL GNo one was there. Location crowded with trucks and trailers, challenging to move around with trailer if not experienced.
Linda HThey were super helpful!! Thank you very much
RUSSELL GNo improvement needed was a perfect experience
JOHN CCustomer service was exceptional. Equipment was extremely clean. I was in and out of there in no time. I will be using this location in the future.
Victoria GThe return process was clunky. Poor mobile service in there area. The early return failed in the app. Ended up on the phone with a U-Haul associate, Mason, who was as helpful as he could be. Return site owner was as helpful as he could be, he made sure I knew what to leave and what to take with me (the rental agreement). Ended up returning next day just to take a pic of my truck at the return site. Sent at least a couple emails to service@uhaul.com that were never returned. In the end, everything worked out. I would've liked not having to do all the extra just to ensure I returned my truck. Had to wait a day plus for confirmation of my return. I'd heard of 24 7 return sites with poor mobile reception, and now I understand the complaints and concerns.
John JMichelle came out to help us, even though the business was closed, while we were trying to do the mobile drop off. She was very courteous and thorough.
Roger WEasy pick-up and drop-off!
JEFFREY PThe lady went above and beyond to help us.
tim sThe truck stalled out on me three times
MARLO LThe woman who checked in our truck was condescending when I told her I was uncomfortable pulling under the "check in" awning. She didn't speak to us until she was done with the check in then just said we were good to go. With all the problems we had on the trip she still charged us an additional fee. Customer service was called.
Teiara BOwner was very helpful and friendly. The return process was very fast, just a couple of minutes and I was on my way. Great location.
Mark SGood people.
Shane WBusy corner is just so helpful
Donald KExceptional customer service
sheila pSmooth transaction
William Nquick and courteous service.
Tyler MLimited room to park
Dewey SOwner was very friendly, professional, and will use them again for future rentals.
Frank BDealt with them several times and always friendly and helpful!
MARSHALL RThe cost has increased significantly and I paid a total of $230 for only 6 hours. Giving a discount for same day pick up/drop off would be helpful.
MATTHEW CThe woman who assisted me was friendly, efficient, and did a great job. I highly recommend her and this location.
Paul CRude
Melinda LWas supposed to take it to tin tak in Manchester TN and the guy there said he doesn’t take trailers anymore and to figure it out so that’s why I had to take it too Busy Corner Self Storage and they where very helpful.
David LThank you
Bob N | Overall ExperienceLocation on Hillsboro Hwy in Manchester, TN refused to take the return. The location the trailer was actually returned to was accommodating and helpful. Somewhat disappointed that I had additional 7 miles to return. Location at 107 Woodard Stacy Ln Manchester, TN would be recommended.
Larry HIt was a tight area to turn around a twenty six ft truck and car hauler . I originally reserved a 15’ truck but had no choice to take the bigger truck because of time and a 30 mile drive to pick it up.
Sherman MIt was all good
Maureen DThey sent in notes & information to correct over charges and U-haul office never read information sent from Manchester, Tn
Kent HExtremely accommodating! We had been given a drop-off location in another city despite the fact that Manchester was listed as our destination. When my husband called a nearby location in Manchester, they had just closed nevertheless the woman he talked to said she was still there and would let us bring it after hours.
Jacqueline HThe lady was great and very helpful I highly recommend this place
Stacy CThe manager was great! she actually was closed for the day already, but opened up to rent us our reserved truck and trailer very nice person.
jennifer mExcellent storage facility. The staff are easy to work with and assist you whenever needed. Highly recommend for new customers and they will be my first call if I need storage service in the future.
Jeff A | Overall ExperienceAwesome service.
Eleazar L | Overall ExperienceExcellent customer service.
JR m | Overall ExperienceGreat business and staff. Would recommend and will use again.
destiny a | Overall ExperienceExcellent service
Daniel E | Overall ExperienceThe two that help me needs a raise
Wynona H | Overall ExperienceClean and secure. Knowledgeable staff.
Privacy R | First ImpressionsThe owners live on the premises so I feel confident that my belongings will be protected. Owners are very helpful and assisted with completion of paperwork necessary for storage and rental.
Privacy R | First Impressions