Comentarios del cliente para Busy Bee Towing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Busy Bee Towing

Grado total:

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lee A. en

Grado:

No one was there and on the day it says they are open they only pick up for towing and hot U-Haul

seth R. en

Grado:

El cliente no dejó un comentario.

Mike P. en

Grado:

Way too long to check-in using the app.

Boden G. en

Grado:

El cliente no dejó un comentario.

Kent D. en

Grado:

El cliente no dejó un comentario.

Shanda Z. en

Grado:

Truck ran well with no issues but the puck up location was not the one I selected when I reserved the truck.

Tamra G. en

Grado:

El cliente no dejó un comentario.

Rosita B. en

Grado:

Absolutely remarkable! Great service. Wonderful pricing. Thorough process. I'm so grateful we chose uhaul for this move!

John F. en

Grado:

El cliente no dejó un comentario.

Wendee H. en

Grado:

I am very upset and frustrated with my overall UHaul experience. The truck I ordered kept getting smaller. My reservation location and size of truck was changed without my knowledge. AFTER the fact, I found an email in my junk mail that was sent less than 24 hours before my move indicating a LOCATION and SIZE of truck change. Do you understand how difficult it is in the MIDDLE of a home move to have a smaller truck and find the change in location. I had to drive further to get my truck and rely of other transportation to help fit our move. I waited on HOLD for almost 30 minutes to discuss with an agent. Finally I was asked AT THE TIME of picking up the truck for verification. My work is closed on the weekends and most of the verification documents requested were in storage. You should be asking for that information in ADVANCE. I was LUCKY that I happened to have a document in my car. But everything else was packed, and as I just mentioned I had to drive even further to get the truck. Just think of all the time I would have lost to have to go back and find that information. The was an AWFUL experience and I will not ever use UHaul again.

Heather G. en

Grado:

Very nice & helpful

Brian R. en

Grado:

All in all, it was a simple process to obtain the trailer and to return it. When I had initially given my card information, I had accidentally given them 2 different cards. When asked which card to run, I gave them my answer, and still they charged the wrong one. Put my bills in a bind, and was forced back pay on a few things. Really wish they paid attention to that specific detail.

Robert S. en

Grado:

Great experience. They had the truck when others didn't. Professional, friendly, quick people working there. I have before, and will continue to rent my trucks from there.

Walter D. en

Grado:

The reservation was not set up right on line was supposed to be 24 hours then reserved at 10 hours????

Clarissa S. en

Grado:

I am severely disappointed, when we went to drop it off we were charged a cleaning fee. I asked about it and was told it was because we had dog hair in the truck. I informed the gentleman that we don’t have a dog. He then said well a cat then, I informed him again we don’t have any pets what so ever. He then told me well there was a ring in the cup holder from a drink, really that’s why you are charging me. No one had informed us it needed to be spick and span. It was in the same shape we picked it up in. Then we were charged for the gas not being where it was supposed to be, we stopped a few blocks away and filled up to the 5/8 mark. I left feeling scammed and so discussed with this whole experience. As much as I paid for the uhaul and then to charge for me for these things. This wasn’t my first time using Uhaul services, I used them about a year and a half ago and that was a total different experience. The people were great that I dealt with and so helpful. On the upside when I called the Uhaul customer service line, they were fantastic and so friendly and helpful.

Antonio M. en

Grado:

I was called the same day of my rental about an hour before I was to pick up my rental to tell me that I had no rental available at the location I had chosen or for the time I needed. I called back because they left a message on my voicemail. It took me 30 minutes to get someone to talk to after I was transferred from Texas back to Colorado then someone in New Mexico answered and tried to transfer me again. I refused and demanded service or I wanted to speak to a manager. Finally I was helped by the person in New Mexico but was only given a new location which was an hour away from the my initial reservation just to be charged more money when I was told it would be the same as I had already paid. I was not given the $50 credit that U-haul has as a booking guarantee. So I went an hour out of my way and my moving was delayed just to be denied the guarantee as I should have been contacted the night before and was not. So the locations were ok and the people were helpful at the sites but the overall booking experience was a nightmare as I thought I was ready to move at 930am and ended up not starting my move till 11 am by time I picked up the trailer and got to my location.

Robert B. en

Grado:

El cliente no dejó un comentario.

marquez E. en

Grado:

El cliente no dejó un comentario.

Mageret C. en

Grado:

The truck had low tire pressure, and the paperwork wasn't explained well.

Lee S. en

Grado:

I have no complaints with Commander Towing. However, I do not like how difficult Uhaul has made the rental process. Uhaul seems to complicate the rental process more and more every year. Uhaul is more about data collection and liability mitigation than it is about serving its customers.

robert S. en

Grado:

El cliente no dejó un comentario.

Susan C. en

Grado:

El cliente no dejó un comentario.

Christine H. en

Grado:

This location used to be the greatest location... Not now transplants are the new owners... they set there own prices which are absolutely ridiculous for a 2 hour truck rental.. The also have a side business for WELD county to make even more shady money.... UNREAl I have used U-Haul so much in my life & it only cost me 269.00 to go over 1000 miles with my truck rental from Broomfield , Co to Omaha Nebr... But these guys are making over $100.00 for 2 hours of a supposed $19.95 an hour truck rental yet I was charged over 77.00 for mileage plus put in $15.00 for gas .... so that makes a grand total of $132.00 outrageous ...........in Colorado......for 2 hours of moving .......does this make sense? No it doesn’t .... STAY AWAY from this business & unless someone from corporate refunds my money $132.00 I will never ever in my lifetime use U-HAUL again .....

Tracey M. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

My pickup was not on time and I had to pickup in a city almost an hour away from me. As a result, I could not move into my new apartment and had to push out the start date of my new job. I will never use Uhaul again.

LONNIE R. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

This location was wonderful, the guys there were friendly and helpful. Uhaul screwed up my truck rental and I never got a truck at all. For trailers, thumbs up, for trucks, thumbs down! I will pay more but will always use another company to rent a truck, never uhaul!

James K. en

Grado:

We were ripped-off with a bogus charge after the vehicle was dropped off.

adrian R. en

Grado:

Faster road side assistance.

Michael F. en

Grado:

El cliente no dejó un comentario.

OMAR J. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

The staff was excellent--friendly and efficient. Turning in the trailer I rented went fast.

Samantha D. en

Grado:

Double charged and then when I called they came up with every excuse why they needed too. Over drew my bank and didn’t even give the full refund back

Benjamin E. en

Grado:

El cliente no dejó un comentario.

Karen W. en

Grado:

I had to change pickup locations 4 times and ended up driving 80 miles round trip to pick up my trailer. When I arrived they had one trailer, but said we would have to have it back the next morning - not possible we were taking it back to MN. Owner called regional manager and it was straightened out. For our trouble, the Owner comped us a couple extra days, no charge for the pads and the insurance for the trailer. He really came through for us. Very take charge kind of guy! Keep this guy!!

Travis W. en

Grado:

El cliente no dejó un comentario.

David I. en

Grado:

Commander Towing should not be a location for you. I arrived to pick up my truck and after being told someone would be there in 15 minutes, they arrived an hour and a half later. Meanwhile I stood in the cold. This was all after the truck I ordered was not at the pick up location. I now have to travel an extra 1200 miles to get the rest of my belongings. I will only use U-Haul in the future if I have no other options.

WILLIAM B. en

Grado:

Absolutely wonderful customer service

Daniel R. en

Grado:

El cliente no dejó un comentario.

Gene S. en

Grado:

El cliente no dejó un comentario.

Benjamin E. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Ronald L. en

Grado:

As I mentioned in my first review, working with Commander Towing was wonderful. Great group of guys.

Ronald L. en

Grado:

Friendly staff with a quick drop off.

DEWAYNE L. en

Grado:

Poor service on the part of U-Haul as no address was given and google address was wrong so very difficult to find location and meet reservation time

Clark C. en

Grado:

El cliente no dejó un comentario.

Pedro F. en

Grado:

Trucks that have been serviced, ensure battery life is good, tires, etc. Truck broke down 3 times and delayed our arrival by an entire day and a half.

David R. en

Grado:

Very easy transaction needed a tow dolly and it was everything that I was looking for. WISH I could remember the guys' name that helped me out, he walked with me outside, hooked up the dolly to the truck and did a step by step rundown on how to load up the car and secure it to the dolly. Thank you, will go hear for any moving/towing needs!

Ruth D. en

Grado:

AMAZING. Easy. Convenient location. Helpful people.

Commander T. en

Grado:

El cliente no dejó un comentario.

Andre P. en

Grado:

El cliente no dejó un comentario.

miranda M. en

Grado:

Telling people when it actually has to be returned they told me I had an extra hour and an extra 5 miles and it wasn't true they just wanted me to pay for an extra day

Ryon C. en

Grado:

El cliente no dejó un comentario.

Gabriel P. en

Grado:

El cliente no dejó un comentario.

Wayne C. en

Grado:

El cliente no dejó un comentario.

PAM B. en

Grado:

El cliente no dejó un comentario.

Commander T. en

Grado:

Mike was most helpful and professional. Thank you.

Jonny B. en

Grado:

Thanks again

Commander T. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

We always use Commander Towing. Always professional and great service. Especially Mike.

Jason G. en

Grado:

Was not well trained double charged me after i told them not to charge me very disappointed

valerie A. en

Grado:

El cliente no dejó un comentario.

Commander T. en

Grado:

El cliente no dejó un comentario.

Sharon O. en

Grado:

Had to drive 25 minutes across town and back. Wasn’t the location I had requested.

Vicki C. en

Grado:

El cliente no dejó un comentario.

Angela H. en

Grado:

We had a great experience. Thanks!

Larry B. en

Grado:

El cliente no dejó un comentario.

Commander T. en

Grado:

El cliente no dejó un comentario.

Alensia U. en

Grado:

This vehicle was not ready for me at my scheduled time and I was told the dolly I had reserved wouldn't be there for another four or five hours after my reservation time. Because of this she offered for us to have the truck for another day for no cost, we agreed. When we got out to the truck there was a half inch of ice on the windshield. When I asked if they had a long scraper or some to do it for us she tried to hand me a hand scraper and said to just blast the defrost. Then we found not only our dolly, but also a bunch of furniture pads and a bigger dolly. It had also not even been swept out, there was trash, leaves, etc. We couldn't even drive the truck until over an hour after our rental time. And to top it all off, I was charged for two days! I had to call Uhaul directly to take care of this, because Commander Towing kept giving me the run around. This is the first time I've had a bad Uhaul experience and will definitely never be using this location again.

Krystal A. en

Grado:

Great customer service, quick and easy!

James S. en

Grado:

El cliente no dejó un comentario.

TIM D. en

Grado:

El cliente no dejó un comentario.

Anthony N. en

Grado:

El cliente no dejó un comentario.

Germay T. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

The vehicle smelled really bad!!!

BEN F. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

El cliente no dejó un comentario.

bedaeme C. en

Grado:

El cliente no dejó un comentario.

Craig C. en

Grado:

El cliente no dejó un comentario.

anissa M. en

Grado:

El cliente no dejó un comentario.

Gloria R. en

Grado:

El cliente no dejó un comentario.

Bryan S. en

Grado:

El cliente no dejó un comentario.

Marie P. en

Grado:

Thank you.

Darla J. en

Grado:

The service rep did not have ya check over the truck for prior damage and did not verify the turn signals on the auto trailer worked when connected. Found out while on the road they didn’t work

Ronald B. en

Grado:

Office was locked. Contact number on contract connected me with voicemail that the mailbox was full. Called a number on the door and connected with a man who said just park on a specific side street and put keys in lockbox.

ANGELS R. en

Grado:

El cliente no dejó un comentario.

Douglas G. en

Grado:

Check in process was very simple and quick. Overall, a great experience. Clean truck, and everything from start to finish was handled quickly.

Neil K. en

Grado:

El cliente no dejó un comentario.

HEATHER F. en

Grado:

I think it’s extremely frustrating that every time I use uhaul I’m told that the truck I want will be available and then the day before am told what I need isn’t actually available and that i’ll Have to drive over an hour to get it from a different location. If it’s available when I call to reserve it how does it get rented and then become unavailable?? Doesn’t make sense. Way better at booking.

Kathy S. en

Grado:

El cliente no dejó un comentario.

Robin A. en

Grado:

El cliente no dejó un comentario.

Grant M. en

Grado:

El cliente no dejó un comentario.

Shane P. en

Grado:

El cliente no dejó un comentario.

Cindy D. en

Grado:

Very impressed with the experience today! Everything went well and as planned. Very easy to pick up and the truck was perfect and the drop off was seamless. I will use them again forsure.

Elaine N. en

Grado:

Had a very good experience. Gave Commander and U-Haul a great review on Yelp.com.

Justin A. en

Grado:

El cliente no dejó un comentario.

lawrence K. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Not a thing! The young lady who handled the rental process and loaded the pads and dolly was pleasant, professional and efficient! If I hadn't been moving out of town, I would put Commander at the top of my repeat business list! They get an A+!

Elaine N. en

Grado:

The size truck I needed wasn't available at the location I rented from, so when I called to confirm the day before our rental, we were told that we were to drive to another town for our truck. No one had let us know this. The office said that 'Corporate was supposed to let you know.'. The problem was resolved by our changing our pick up day to the next day, so it worked out. If we had not been able to make a change on our end, the result could have caused us a lot of trouble and worked against our deadline. 'Corporate' needed to let us know about the change in location, but did not.