We were charged for double the km that we used. I thought I took a photo of the kms but I guess I didn’t. There was only one destination and the total kms travelled should have been no more than 16 km. We were charged for 38km I think. Horrible customer service.
BRADLEY P
Customer Reviews for Friendly Mini Mart & Laundromart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App was kinda hard to navigate
Shane PThe location is convenient for picking up a truck...close to my house and the service is fast....renting a truck is very easy. The biggest problem is that I have only did business at this place on two occasions and both times they overcharged me the same amount $91.04. The first time I waited and waited for a reversal on my credit card and it wasn't fixed until I complained about it. The exact same thing has happened again this second time and I am still waiting for them to fix it without me having to call and make a compliant. I noticed today that that amount was debited from my credit card account even though the invoice has already been paid in full. The location needs to do better about reversing credit card overcharges without the customer having to do extra legwork, in my opinion.
William DThe staff were super helpful and friendly.
Lisa Phe asked me to move the car after I parked it, and he asked me to backup and refused to spot me :(
ahmed mThe u haul was filthy in the cab. The provider was very rude a
Carley LGood 👍🏻
abu nThe lady I spoke to on my initial visit Friendly Mini Mart & Laundromat was very pleasant, friendly and helpful. The reason I rated gave it an Average Rating is because there is a convenience store business and laundromat going on around U-Haul customers while they are trying to rent a truck. This normally would not be a big deal except when I was there a few small kids were yakking and yammering and raising their voices impatient to get served and there were other people coming and going and waiting behind in line, not to rent a U-haul but to buy their soda pop, candy, cigarettes, etc, whatever. I got the feeling that I was holding up the line when trying to rent the truck. I found it as a bit of a distraction and that the counter clerk couldn't really focus on what she was doing with all these other people vying for her attention. I have children of my own and I know that the younger people can be a handful at times. However, I also have a little bit of a hearing impairment and had trouble at times hearing what the lady was asking me because of all the noise going on around me. There was also a laundromat in the same place and people were chit chatting in the background as well. I liked the convenience that the location provided because it was close to my house and I didn't have to travel that far to get the vehicle. The truck I rented was very clean and in good condition and it was the standard that I would expect from a big name company such as U-Haul. When I brought the vehicle back the place was not that crowded as was my first visit but there was still some noise going on in the background. The male clerk was very friendly and helpful as well and it didn't take long for him to process the return. Overall, my best suggestion is that there should be a little side desk area where U-Haul customers don't have to be sandwiched in between a number of convenience store customers so that they don't feel like someone is breathing down their neck to get their milk, candy, cigarettes, etc. I also noticed that there was a $93.19 overcharge on my credit card. This is probably not uncommon in this type of business and I would expect to see a refund to my credit card for this amount sometime in the near future. I know that the business owners are hard working people trying to make a honest living....it's just that a little further thought needs to go into making the convenience store location a little more convenient for U-Haul customers. William Day
William DFriendly lady at the store helped me when I picked up the truck and dropped it off. Good rates. I was honestly surprised that the truck lasted the move. The passenger door was almost hanging off, horrible noises, the engine revved high until it picked up speed. Good thing it was only an in town move. A whole day for $100 is still a good deal.
Ernest CExcellent staff at this location
Jim DThe best
Wesam ATruck wasn't clean when I had queations they guy just ignored me. I called to ask if I needed the truck longer what are my charges? He said i dunno extra charges that's all I got. When I returned the truck the guy said we left it on empty we gave them half a tank of gas more than what we were given, he didn't know to start the truck to see the fuel level. When I put in a complaint on the dirty truck this John guy called me and said if I cleaned it myself he would have given me a 25$ credit... crappy service ill be using a different company if I move again. Alot of people told me this kinda crap would happen with u haul.
Adrienne GTo run a business one has to have excellent customer service. The lady in this store location was very rude. Needs to be trained how to deal with customers.
joe sGood, thanks a lot
raid aThe inside was dirty and the engine light was on. I also have been double charged for my uhaul
lora nYour agents charge my credit card for fuel I have already bought with my own money.again charge my card twice for the reason I don't understand. Iam going back to the location tomorrow to talk with someone responsible.
Francis OThe van needed to be cleaned. I didn't expect it to be perfect, but it was like it was driven all winter and never washed outside and never vacuumed inside. The bed was fine for what I was using it for but there were leaves and branches all over the place. The person working the counter was very nice and helpful. Both when I picked it up and returned it.
Stephen CEverything was fine except I returned vehicle yesterday and I still have not received my billing and charges email notification
Danny S1. Attendant at pick up location was on personal phone call while trying to complete my order and took extra time because of her call. She did not answer my questions when I asked them and continued on her phone call the entire time even I when kindly stated I was in a hurry. 2. I had paid for 2 dollys and asked for boxes but I got only got one dolly. I was not given any boxes and never got reimbursed for the boxes. Overall, I was very disappointed with this experience. I work in a sector where it is of the upmost importance that we give those we serve our full attention while we care for them. Even with other interactions, I recognize the importance of providing your attention and focus to people you are serving. It’s clear this attendant did not understand this principle despite working in the customer service industry.
Anukul GDidn’t get the utility dolly and furniture dolly that I had requested and still got charged for both despite saying no in the online pick up
Shanice SI have used U-Haul probably about 10 times now in the last 5 years. This experience has been the worst. Truck wipers smeared windshield during a small snow storm, set of tires on the drivers side back were bald and wouldn't grip good enough to move around a packed snow lane; the truck was dirty, and I was overcharged on the mileage, rate says 0.99/km but I was charged 1.69/km. I picked up the truck at night, so that I could leave extra early in the morning; and got the truck back 28 minutes after the 24 hour mark and was charged for a whole day again which I was late because I got stuck and it took approximately an hour to get going again. The people at the store were not very knowledgeable either when it came time to check into the pricing and such.
Carolann VVery pleasant experience.
tim hStaff was rude, not professional, got the first van with low tire pressure, tell him, he told me just to go to a gas station and pump...yeah that's not the case. Then tell him to switch to a different vehicle, he was complaining needs to start the contract again...terrible experience, worst customer service ever. I
Tram HThe one in charge for in person booking doesn't know what's he's doing. He instead told us to come another time.
Leopoldo TMy experience with customer service was good so I was satisfied with customer service I received.
john gWinter tires
brian bA $20 late fee for being an hour late seems pathetic imo.
Daniel CAmazing staff and great work
Adham HI think the front passenger tire was showing flat. There was an air but i got the warning and i spent 2 dollars to add more air. Please check the tires before you Rent it.
Mohamed AAgent at the desk was super helpful and nice
Salman SThank you
Kamal KTruck was ready to fall apart glass pieces in the back
Samuel NSlow service, very disorganized. It’s a shame I couldn’t get a van In a closer location, as I had to travel 33 km each way to pick up and drop off. I only put 99 km on the van. 66 of those were to get the thing. Also I was charged a fee that I was unaware of.
Amanda DClerk did not know how to use the software to rent me the van. I was delayed 15 minutes while the cleark and the owner (?) sorted it out over the phone.
Brent LStore was SUPER clean, Staff very friendly.
Patrick SLocation attendee was late, we got moved location at the last minute, cabin was filthy (bottle of pee in the back). Awful experience
Noah CWhen I left the drop off location I received an email charging me for an extra day. I had to go back and show her my contact which said I still have two days before it’s due. She told me to call the 1800 number. I told her that she should call since the problem is with them. She did and it was fixed in short order. Overall I brought it back two days before I should have but I burned a lot of gas to pick it up and again to return it to settle the mistake notwithstanding the need to purchase a screwdriver to access the lockbox.
Brian NTruck was booked for 4pm pickup but truck was not there. had to wait till 4:30 for truck to be returned. Was not supposed to be back until 5pm but attendant phoned customer and got him to return early. I appreciate that but should not have been double booked.
Randy LThe manager is disrespectful. He was agreed to send a dolly with the Van but on that date he denied eventhough I paid online. The company charged me too much and doubled. Thus, how do you expect me to recommend others?
Wubetu Bover charged
Tyler BThere was no inspection to the vehicle upon possession nor any chech on safety. Also there was no variation on the gasoline amount in the tank.
Farouk SWe ordered a dolly and furniture pads; when we showed up the clerk informed us the company didn’t send her any and had none available to provide. She offered us her own dolly instead for the same price. We had no notice and we were in a very tight spot so short notice we had no time to seek out any other option..it would have been appreciated to have a heads up that none of the things we ordered was available and no other uhaul was open to help us either.
Connie WAgain wonderful pleasant experience. Great service
Dave MArrives early for pick up. Was very well looked after.
Dave MI had booked the vehicle over the phone and the day of pick up an agent called me saying that they cancelled my booking because I didn’t pick up the vehicle on time but the time they had was 9am whereas I had booked it for 430 pm. The rep hung up on me. Very bad experience. The rep at the store helped to rebook the vehicle.
Sukhjeet kI had to drop the uhaul off at 11pm after hours. I was in a time crunch moving and did not want to have the responsibility of returning it the next day. After I returned it to the location, the website told me to put the key in a drop box. This location has no drop box therefore I had to hang onto the key all night and day until I had time to return it to the location. Please get a drop box it would save customers so much hassle, other then that it was a quick easy service
Emmet WVery rude and disrespectful
Nicholas STrain a-haul employee Have store prepared for vehicle pickup We completed the online reservation and our pickup time was 9:30, we arrived at 9:15 and didn’t receive keys until 10:15. Only one employee in store so every time another customer walked in to purchase anything she served them first and then continued to help us. There was some problem, after previous rental of the truck, with the computer program and she didn’t know how to fix so was on the phone the whole time with her manager.
Dan FThe only concern I had was I was overcharged $50. Even with my receipt shows 49 but I was charged 99. Need this resolved asap.
Allison Y