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The office is in a storage facility and really hard to access. The gate code needs to be provided both when picking up AND dropping off, it was NOT included in the pickup instructions so we had to wait outside for ten minutes for someone to come behind us and let us in the gate.
Had a problem with the online registration and no one was present or would pick up the phone for assistance. The pick up took over 40 minutes.
Experience was smooth. Vivian was very helpful. Thanks!
Ms.vivian rock
Great customer service!!
Air conditioner did not work in truck. Staff was very friendly and helpful.
It seems as if the independent U-Haul stores take advantage of the consumer. There were so many unexpected fees. No flat rates, .79 per mile. I was no pleased with the experience at all.
Vivian went above and beyond to resolve a problem I was having with the location at 2600 N Tampa st. She deserves a promotion for her customer service and dedication to do a good job. I cannot say enough about the great lengths that she went thru to get my reservation transferred to her (at my request after getting no response from the Tampa St. location and no conformation call the day before my scheduled pickup). I picked up truck just one hour later than my reservation was for. THANK YOU VIVIVIAN FOR CARING THAT MY RESERVATION WAS HONORED.
