Customer Reviews for Busch Warehouse Office Center Inc
(U-Haul Neighborhood Dealer)

40 reviews

1717 E Busch Blvd   Tampa, FL 33612

(813) 251-8056

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
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Show All Hours

Services at this Location:

Contact Us

(813) 251-8056

1717 E Busch Blvd
Tampa, FL 33612

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
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  • 6/29/2024: Closed
  • 6/30/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

shanice Deterville 
Rating:
5.0

Customer did not leave a comment.

Fergus Benjamin 
Rating:
1.0

Very bad experience

SANDEEP KRISHNA KASTHALA 
Rating:
5.0

Customer did not leave a comment.

Christon Nguyen 
Rating:
1.0

Well let's start by I couldn't get a code to get in and then couldn't get out. I spent almost an hour on the phone trying to check in and almost the same trying to check out. It was literally a fucking nightmare

Staci Segan 
Rating:
5.0

The young lady at the customer service who handle our transaction, was very helpful, polite and well, knowledgeable, friendly, and she was a great employee to U-Haul. I noticed myself because I am a former AFM out of the mainland office.

Billy Ross 
Rating:
5.0

Uhaul is always my go to place when moving things always great customer service and a speedy process

tenesha mcmillan 
Rating:
1.0

I lost time trying enter the location and when I did it the things I rented weren't in the truck They made me waste my time.

Jeffrey Guerrero 
Rating:
1.0

I didn’t like how she charge me for the 3 miles gas when it’s not even accurate .

Candace Mia 
Rating:
5.0

Customer did not leave a comment.

Cindy BellamyRoss 
Rating:
5.0

Customer did not leave a comment.

Luis Burgos 
Rating:
5.0

Customer did not leave a comment.

Jamie Reynoso 
Rating:
3.0

First time using mobile pickup and drop off. Found it very time consuming. Sat at gate uploading info given at reservation. Taking pictures of my license, front and back. And of truck at actual pickup.Long time to upload pictures on app and website. Truck was average, what I expected. Requested add ons, dolly and blankets not in truck. Wasn't charged. However, truck fuel gauge was at less than 1/4 when I picked it up. Drove it 15 miles total and was billed $31.50 in fuel charges. Drop off was glitchy. Wasn't exactly sure if it completed the transaction or not. All said and done. Definitely use a store that's open and staffed unless absolutely necessary.

Henry Borek 
Rating:
1.0

I got charged additional 2 days after I dropped you the truck and keys. Manager says I need to check in on my phone.

Josiah Chuku 
Rating:
5.0

Great experience.

Tom McIntosh 
Rating:
1.0

One of the worst experiences I’ve had dealing with U-Haul these past few days. I booked an after hours truck pickup at a different location that said they guaranteed it would be ready. Incompetence with the employees at that one location led to hours of waiting on hold to talk to someone just to say that location never set the truck up to be picked up. U-haul moved my booking to this new location and yet again had to deal with more failures on their part with the gate code not working at the pick up. I added on to the hours of wasted time due to Uhauls ineptitude until someone was leaving that one site so I could pick up the truck. In the end I had to add an additional day to my move after their multiple failures. Would strongly recommend booking another rental company as I will myself the next time around.

Jonathan Bown 
Rating:
3.0

The lady that I dealt with was very nice and had wonderful customer service skills but the truck had a leak and it wasn’t a small leak I got soaked on my drive I just wish I would have been pre-warned

Crystal Hesler 
Rating:
2.0

I used the app and it was not user friendly

Kim Suarez 
Rating:
1.0

The previous renter was careless and dirty. Also, the mileage and fuel were incorrect so they were not respectful with your equipment. I appreciated the incentive to fill up to 1/4. The van itself is in very good condition so thumbs up. What I disliked was the return. I wasted a full hour at night because I waited 45 minutes on the phone for a representative to help me, simply because the mobile app REFUSED to upload the photo of the odometer/fuel gauge. This is the only reason for the 1-star review. Without this, I would have given 3-4 stars. Please get a chat function for the return or fix the issue with the photo not uploading. Why was I able to upload photos when I picked up? (The pickup experience was fine). If I continue wasting time like this, I will consider other services.

John Rossen 
Rating:
5.0

24/7 pickup. Wrong keys placed outside

Andrea Mack 
Rating:
5.0

Customer did not leave a comment.

Carlos Valero 
Rating:
5.0

Excellent customer service

Sam Shaban 
Rating:
5.0

The monile check in process is terrible. I provided 3 different alternative contacts and was told none of the answered when in fact all of my contacts said they were never actually called.

ROBIN LEVY 
Rating:
5.0

Customer did not leave a comment.

Wilberto Beauchamp 
Rating:
5.0

Customer did not leave a comment.

Christopher Lloyd 
Rating:
5.0

Customer did not leave a comment.

ADRIAN MARTIN SANTANA 
Rating:
2.0

The office is in a storage facility and really hard to access. The gate code needs to be provided both when picking up AND dropping off, it was NOT included in the pickup instructions so we had to wait outside for ten minutes for someone to come behind us and let us in the gate.

Ariana Tsouris 
Rating:
3.0

Had a problem with the online registration and no one was present or would pick up the phone for assistance. The pick up took over 40 minutes.

STEVE RIZZO 
Rating:
3.0

Customer did not leave a comment.

Natasha Hall Towns 
Rating:
4.0

Customer did not leave a comment.

Darrell Mackovic 
Rating:
5.0

Experience was smooth. Vivian was very helpful. Thanks!

Raoul Thomas 
Rating:
5.0

Ms.vivian rock

LILLIAN STANLEY 
Rating:
5.0

Great customer service!!

Miguel Guzman 
Rating:
5.0

Customer did not leave a comment.

kory finley 
Rating:
5.0

Air conditioner did not work in truck. Staff was very friendly and helpful.

Melissa Meyer 
Rating:
2.0

It seems as if the independent U-Haul stores take advantage of the consumer. There were so many unexpected fees. No flat rates, .79 per mile. I was no pleased with the experience at all.

Andrea Davis 
Rating:
2.0

Customer did not leave a comment.

PATRICK DAVIS 
Rating:
5.0

Vivian went above and beyond to resolve a problem I was having with the location at 2600 N Tampa st. She deserves a promotion for her customer service and dedication to do a good job. I cannot say enough about the great lengths that she went thru to get my reservation transferred to her (at my request after getting no response from the Tampa St. location and no conformation call the day before my scheduled pickup). I picked up truck just one hour later than my reservation was for. THANK YOU VIVIVIAN FOR CARING THAT MY RESERVATION WAS HONORED.

Joan Morrison 
Rating:
5.0

Customer did not leave a comment.

Chris Kritzer 
Rating:
5.0

Customer did not leave a comment.

Jimmary Suarez 
No reviews have been submitted for this location.

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