very good local operationJOHN W.
Customer Reviews for Burtons Storage & Body Tan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.cathy C.
El cliente no dejó un comentario.Edward R.
I was at the location for 1 hour and then all of my equipment was not on my bill and they charged me 2 times for the equipment...Dianah D.
this location is very good in my small town . open 7 days a week . very good location very good service . i highly recommend this operationJOHN W.
Lady was very nice and helpful. Nice and clean equipment.terry W.
El cliente no dejó un comentario.Alicia N.
The process to unlock the vehicle was a nightmare, on phone for over an hour trying to get app to work, was beyond frustrating.Tim F.
Very efficientJudy G.
El cliente no dejó un comentario.evan A.
El cliente no dejó un comentario.Kevin E.
Those trailers are heavy, about killed myself trying to pick it up to put in the hitch. Parking the tongues on gravel would allow a person to hook up easier without straining themselves. Perhaps supplying blocks for the lifting mechanism would help.wendy J.
El cliente no dejó un comentario.landon W.
I returned with the mobile app. Didn't interact with this locationSuzanne H.
El cliente no dejó un comentario.noel P.
El cliente no dejó un comentario.ELECIA S.
El cliente no dejó un comentario.Yolanda T.
El cliente no dejó un comentario.Michael B.
I was supposed to be able to drop off at a location down the road from me in Allendale , Greensburg KY- which would have saved me 30 miles on both my vehicle and rental plus gas. Since one one stays open at locations, impossible to deal with .Linda M.
Nothing, everything went perfect!!!ladonnna K.
The staff was very friendly and helpful.Barton T.
El cliente no dejó un comentario.Robert B.
Easy to drop off and leave equipment. Great job!!!MICHAEL S.
More Instructions on how to return the truck and how you take the money.Kristie W.
Don't do mobile check in here, it's a mile down the road. And don't rely on the key being there. Go during open hours! The truck had dog poop in the back...Rickey B.
El cliente no dejó un comentario.Misty G.
The rent was reasonable an everything went great. I would recommend Uhaul to anyone.Linda B.
Advise someone that they're being charged a deposit.Ashley S.
El cliente no dejó un comentario.BYRON J.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Dena C.
El cliente no dejó un comentario.FELICIA B.
I've rented from this location several times. Overall, very pleased with them. Quick and easy transactions. This time, the trailer was parked on soft ground and it was very hard to hitch it up by myself.DAVID J.
I had a one way rental to this location and they charged me an extra day because they didn't have it on some â€œmanifestâ€. That's should be sorted out with the company not just slapping an extra charge on the CUSTOMER.JONATHAN T.
My whole move got ruined because the app wouldn't work and the employee wouldn't come in until 3 pm.... had to reschedule a full week later... would not recommendHEATHER F.
El cliente no dejó un comentario.DIONTE W.
I had some very serious issues arise, including packing the uhaul alone, and also my sister accidentally took my uhaul key with her and she live a hour away, they were understanding and I am so great full.Betty W.
El cliente no dejó un comentario.FRED K.
Very friendly serviceNathan J.
El cliente no dejó un comentario.DAVID J.
El cliente no dejó un comentario.Brad F.
El cliente no dejó un comentario.Mary M.
Poor service, some of the equipment I ordered wasn't available once I got there, the truck only had 1/4 tank of gas when I picked it up, and I paid for 12 hours because that's all it would allow. (Which left it being retuned after hours no matter what.) I returned it with the same amount of gas ( literally stopped at gas station 5 mins before dropping truck off.) I also returned it 5 hours later and didn't even keep it the whole 12. Then got my final billâ€¦. I was charged almost $60 extra dollars for â€œgasâ€. They tried saying it was returned on 1/8 of a tank instead of 1/4. (Which isn't true, but even IF it was, how does 1/8 a tank of gas cost $60?) So basically my 5 hour rental ended up costing $140 plus the additional $20 I had spent refilling up with gas to begin with. When I complained their only comment was, did you take a picture? NO I didn't because I thought they was a respectable and trustworthy company! I never imagined they would find a way to screw customers out of money. Take pictures or use budget instead!!!Amanda S.
El cliente no dejó un comentario.Teri H.
But I will not be recommending Uhaul to anyone and I will be reporting you to the better business bureau. I drove an hour and a half to pick my U-Haul up and there was not one available. When the site I was picking my U-Haul up at called customer service they said sorry somebody would call me they didn't have one available. That is unacceptable. They let me know if my U-Haul would not have been ready they would called me the night before at the time I placed my order. I called u-Haul back myself and they found a truck an hour and a half away. By the time I got the truck and back to my storage unit my hired movers had already left and I still had to pay them. So now I'm out double the gas and $400 for movers. I had to hire two people at the storage unit location for $100 to help me. So overall I'm out $550 for some thing that you guys could've controlled we chose not to. I rented a truck from you guys about two weeks ago also and had a very similar experience. Evidently didn't learn my lesson that time. This is unacceptable for business to treat customers this way. When I asked for a refund on my truck or for you guys to pay for my neighbors they acted like I was being silly for asking for that and they would put a complaint in for me. Hopefully you guys will call me today and we can come to a resolution.Christy W.
El cliente no dejó un comentario.Ashlyn C.
Way to expensiveNOAH S.
El cliente no dejó un comentario.curt L.
El cliente no dejó un comentario.Alexis E.
El cliente no dejó un comentario.JOHN M.
I have rented U-Haul equipment from different locations. Would be nice if my information was accessible to any location.MICHAEL B.
Wonderful vehicle. Kind, professional staff.Susan E.
El cliente no dejó un comentario.Gerald M.
El cliente no dejó un comentario.joshua P.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Lisa C.
Everything went wellTamara T.
El cliente no dejó un comentario.Ronald F.
seats have food debris,, windshield washer is empty.PATRICIO C.
El cliente no dejó un comentario.MONA M.
Don't make 10footers available to reserve online if they aren't really available. I made my reservation 2 weeks ahead of time to be told the truck was not available and that it would never be available due to UPS getting the trucks.Shelby R.
El cliente no dejó un comentario.Adam G.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Brian M.
have in-person customer serviceMichael J.
El cliente no dejó un comentario.Kimberly C.
El cliente no dejó un comentario.Philip P.
Very helpful agent during pickup.JOHN G.
El cliente no dejó un comentario.Robyn E.
El cliente no dejó un comentario.eric W.
The locations closer to my home didnt have the equipment needed, it cost other money to locate and pick up from a further location since cost of trucks are per mile.TAMARA M.
I have no complaints. My drop off experience was pleasant.Garrin C.
Great customer service very friendly would highly recommenddonald D.
El cliente no dejó un comentario.Karl K.
Two college ave girls did paperwork. No one to help hook up trailer, etc. 12 foot trailers need jack on tongue. Very heavy. Hard on back....Frederick D.
El cliente no dejó un comentario.Christopher W.
They gave me the truck late. I waited almost 1 hour to get my truck.Carmen E P.
El cliente no dejó un comentario.Christopher R.
The truck had no dash light, interior windshield was filthy and exterior mirrors shook so violently they served no purpose while driving. The worst u-haul that I've ever driven!Devin C.
Truck seems to need a new front end alignment. But drove really good. Staff was super nice and friendly.Patrick P.
El cliente no dejó un comentario.Christiaan C.
They are not set up for 24/7 pickup, you must pickup during business hours. The website shows they are 24/7. They called and squared everything away, however.Brandon U.
El cliente no dejó un comentario.Jacob K.
El cliente no dejó un comentario.Elly W.
El cliente no dejó un comentario.eric W.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Mary E.
El cliente no dejó un comentario.Sonya C.
El cliente no dejó un comentario.Brent T.
Have someone help you hook up to the trailer since there was no jack on the U-HaulAdrian W.
Nice people to deal withRUSTY C.
Nothing. Very nice people. Very explanatory. I will rent from them when needed.Robyn E.
it sucked. was renting on weekly basis,ill go some where else.Glenn L.
Great having a newer model! It drove and handled great, but you might have the brakes checked, they were squaking when pressure was applied. Might need new pads.THERESA M.
I dropped the trailer off before this location was open. The lady I spoke to on the phone was helpful though.Russell D.
El cliente no dejó un comentario.Evan H.
The only thing was we were not told y'all were taking a$60depositmarshall R.
El cliente no dejó un comentario.Janet W.