Customer Reviews for Burton Floral
(U-Haul Neighborhood Dealer)

613 reviews

13020 Kinsman Rd   Burton, OH 44021
(1 1/2 Miles East of Rt 306)

(440) 834-0088

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 834-0088

13020 Kinsman Rd
Burton, OH 44021
(1 1/2 Miles East of Rt 306)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Awesome location. Great service. Friendly staff.

Andy H. 
Rating:
1.0

Our rental was not ready at the time we reserved. The owner forgot to leave the key in the lockbox so we had to wait until the business opened to gain access to the truck which left our friends and family waiting for us at the storage units for over an hour.

Morgan S. 
Rating:
5.0

Customer did not leave a comment.

Renee T. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

I have a small business in Newbury Ohio. I use UHaul trucks A Lot! I rent from this location Burton Floral. I always have Great service and the vehicles are always clean. Thank You And Yes I would recommend this location and have 3x"s.

ROBERT G. 
Rating:
5.0

Our son used this location before and highly recommended them to us. We were very pleased!

Eileen P. 
Rating:
5.0

Everything was GREAT Don't change anything.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

I have used this location several times. So when a last minute situation popped up I knew where to go. They had the equipment and were so kind! Definitely will continue to use!

Annie S. 
Rating:
5.0

Night drop off worked great. Easy to find key drop box.

Olivia W. 
Rating:
4.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

The people are really nice and helpful however the truck had an engine light on the entire time we used it. Also, the gear shifter wasn't right. Truck was clean and usable otherwise.

Charlotte H. 
Rating:
1.0

Dropped off after hours and app would not bring up my info. I took pictures, locked vehicle, and dropped key in uhaul drop box. The next day, they still hadn't processed the return and I had to call uhaul to get it processed

Tim O. 
Rating:
3.0

I drove 6 miles home. I parked there for 8 hrs. Then I drove a quarter of a mile to where I moved to. Then drove the vehicle back. Somehow I drove 21 miles and was charged for it. Which is not okay. I drove less that 14 miles. But was charged for 21.

nicole B. 
Rating:
3.0

Check engine light was on. I Was told that's nothing to worry about that u-haul knew about it. The trucks stealing was sloppy as in well worn

Alan D. 
Rating:
5.0

Great customer service and the uhaul was their when I came.

Barbara K. 
Rating:
5.0

L

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Nothing

peter R. 
Rating:
5.0

Dealer was extremely friendly and accommodating.

Gregory L. 
Rating:
5.0

Very friendly and helpful staff

Apryl C. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Nice individual to work with

Jim Z. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

Very helpful customer service

Rodney C. 
Rating:
5.0

Always very friendly and professional.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Customer did not leave a comment.

Halen P. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
3.0

Windshield was cracked.

Hallie B. 
Rating:
5.0

Customer did not leave a comment.

Terence G. 
Rating:
3.0

Customer did not leave a comment.

Jamin M. 
Rating:
5.0

Customer did not leave a comment.

gregory D. 
Rating:
4.0

Customer did not leave a comment.

Hallie B. 
Rating:
1.0

Staff was rude and un willing to provide me with a receipt of the drop off. Asked to speak with a manger and manger was just as rude as staffing and in willing to provide a receipt for drop off. This location needs to be reviewed for further business with uhaul.

Jacob W M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

The gentleman that helped me with the rental process was very friendly and helpful. A GREAT rental experience at Burton Floral!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Easy pick-up and return process!

Don F. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Very nice

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
2.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

I think from this location was a good experience. The checkout process was relatively easy, and the return was very easy, with just having to leave the trailer in their lot. The only thing I would suggest would be to have some kind of walking mechanism that locks the hitch so that no one would be able to steal it after it has dropped off. I did inquire about that when they said when I'm done just leave it in the parking lot, as I was nervous that somebody might just hitch it up and steal it with not having any paperwork to return it since it was after hours I have a horse trailer myself and I have a hitch lock so that nobody can ever steal my trailer, or at least, steal it, without having to cut off a thick, heavy hitch lock.

katy S. 
Rating:
5.0

Always a pleasure renting from this location.

Bradley R. 
Rating:
5.0

Young dude and his old lady. Nice shop, great location, easy entrance/exit

Francis Jacques S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Very friendly

dennid G. 
Rating:
2.0

1. The phone app didn't work. 2. The tire needs service overrides the mileage. 3. The battery dial kept fluctuating between 14 and 9. 4. The station management said they called. My cellphone didn't show any missed calls. 5. The two good things was the van was clean and manager was polite when picked it up.

Angela P. 
Rating:
5.0

Great experience at Burton Floral. Trailer was unhooked and pulled away even before I came out of their office.

Brian A. 
Rating:
5.0

I cannot think of any aspect to improve. Very friendly and helpful to work with. Thank you

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

jennetta A. 
Rating:
5.0

Professional and very helpful. I would highly recommend to others.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Check the equipment. The truck we rented felt like it needs an alignment. It was very bouncy.

barbara B. 
Rating:
3.0

nothing at this time

Philip T. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

easy in and out. Nice people

Charlotte H. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Lauri D. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

Ted J. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Nothing, extremely pleased with the service at Burton Floral/U -Haul.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
2.0

Customer did not leave a comment.

Karyn W. 
Rating:
4.0

Good overall except far from my house. 40+ mi.

Joann S. 
Rating:
5.0

Customer did not leave a comment.

BETO G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

People Skills could help the person I initially met at 0940 to rent the vehicle. She was very short and abrupt with me. I hope this feedback helps her relationship with future customers. Joe and

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Friendly, no hassle experience!

Charlotte H. 
Rating:
5.0

Love the Burton Team! Great experience Great service Consider them my friends!

Brian L. 
Rating:
5.0

Everything went perfectly

Eric S. 
Rating:
5.0

Great service. Friendly helpful people. Definitely a 10 plus!!!!

John D. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

We couldn't be more satisfied with the service we received at this location, they were very helpful with the trailer. it was in great working condition. Just what we needed to move our son back to school.

Matthew B. 
Rating:
5.0

Nothing! service here is AAAAAAAAAAA++++++++!!!!!!!!!!!

chris S. 
Rating:
3.0

Met the owner. Nice people. Got me in and out efficiently

David C. 
Rating:
5.0

Thanks for a good, effective experience!

Karen D. 
Rating:
5.0

UBS plug in.🙂

SHEILA E. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
No reviews have been submitted for this location.

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