Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)

1,810 reviews

14801 County Rd 5   Burnsville, MN 55306
(@ Crystal Lake Rd)

(952) 892-6952

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(952) 892-6952

14801 County Rd 5
Burnsville, MN 55306
(@ Crystal Lake Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

The whole experience was quick & easy. Simple online rental, great customer service, pick up was a breeze, smooth driving & I simply dropped the Uhaul off and left the key in a box outside the station when I was finished.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Kuldip M. 
Rating:
3.0

Better customer service.

Shelly W. 
Rating:
3.0

Customer did not leave a comment.

Chris L. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very friendly staff and everything was ready for me when I arrived. Great experience

Gary S. 
Rating:
4.0

Customer did not leave a comment.

michele C. 
Rating:
5.0

Nothing, Mike the owner is a really great guy. Always friendly an professional. I always try to rent here first.

Lawrence H. 
Rating:
5.0

Really great work experience from beginning to end. Mike in Burnsville covers the details and enables a smooth process. Regards, Linda

LINDA J. 
Rating:
5.0

Very competent staff

Woody S. 
Rating:
1.0

The attendant was rude and tried to overcharge me for milage. Little did he know I had taken a picture before pulling out of the facility with a time stamp. He was pissed and threw four one dollar bills in my face and yelled ,"get out".

zack E. 
Rating:
5.0

Do more of the same! I'll definitely be back again to rent another UHaul ! Thanks!

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER W. 
Rating:
5.0

Great customer service. Easy parking and access to the trucks. Easy to fill with gas upon return.

Dawn Marie K. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Easy nice experience.

Dawn Marie K. 
Rating:
5.0

Helpful service and hooked up the trailer.

Justin F. 
Rating:
5.0

Very helpful

Thomas D. 
Rating:
5.0

Very friendly and helpful manager. Have been there other times for gas and bait. Always a good experience. Highly recommend and plan on stopping there for gas regularly to support this business.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Bryant S. 
Rating:
5.0

All was great!!

John F. 
Rating:
5.0

Customer did not leave a comment.

Oleg S. 
Rating:
2.0

Online it said I could drop off at a location and save $95 so I signed up for this. When I looked at paperwork later it gave another address with no discount. I even mentioned that to the dealer at time of rental.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

SARJO D. 
Rating:
5.0

A tail light did not work when I went to pick it up so I had to come back later. I feel that it should have been tested before they scheduled my pickup. This put us off track a few hours for loading. Also, it was full of beach sand. I had to sweep it out.

Steve B. 
Rating:
5.0

Always nice to to business here, well organized facility.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Ty S. 
Rating:
3.0

Customer did not leave a comment.

rick G. 
Rating:
5.0

One of the smaller pickup/dropoff locations. But it had the equipment I wanted and was close to home and very accessible. Very easy to do business with them. I recommend!

Jim B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Great Experience, Friendly owner very helpful

Jim H. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
1.0

Actually have a place to put the new fob keys after store close. The key did not fit in drop off box. Was forced to keep keys and drop them off at a later convenience.

Jolene L. 
Rating:
5.0

Customer did not leave a comment.

JOSH W. 
Rating:
5.0

Nothing! Just keep doing what you're doing. The gentleman who helped us was marvelous from pick up to drop off. Experience could not have been better. Kudos!

Pat K. 
Rating:
5.0

Simple and quick drop off process.

John O. 
Rating:
5.0

Great customer service

Alan S. 
Rating:
5.0

The gentleman that was at the location was really friendly. I would rent from the location again just due to how nice the guy was.

Joseph H. 
Rating:
2.0

The equipment was not at the location it was supposed to be and we were billed an extra $5 for some fee I had never heard of before. I would not use them again.

Don S. 
Rating:
5.0

I use this location to get UHaul trucks on a regular basis and I've not had a single bad experience!!

Lori M. 
Rating:
4.0

Customer did not leave a comment.

DENYS N. 
Rating:
3.0

Customer did not leave a comment.

gail B. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
1.0

N/A

Assefa G. 
Rating:
5.0

Awesome location and true customer service offered! Thank you Burnsville Shell and bait!

DIRK H. 
Rating:
5.0

EXCELLENT SERVICE

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

quick and friendly!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Candy D. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
3.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Caeleste R. 
Rating:
5.0

the guy was very nice and helpful. the trailer was awesome , worked great i would definitely go there again.

Chris K. 
Rating:
4.0

Customer did not leave a comment.

Dan E. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Nick E. 
Rating:
4.0

Customer did not leave a comment.

Loretta G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
3.0

I will never rent from Mike at Burnsville Shell and Bait and suggest that U-Haul reconsiders renewing his U-Haul contract. I have rented from him a half dozen times and he is always a bit rough around the edges. This experience was unacceptable and I suggest people find a different location. I called to extend my rental because of an emergency in my family and I needed to extend my rental for a day. Mike was rude, unprofessional and spoke to me in an abusive manner. Additionally, he told me to dump my stuff in the grass because he needed his trailer back. He further lied and said that there is a note saying he shouldn't rent to me because I return late. In my 25 years of renting trailers from U Haul, NOT ONCE have I ever asked for or returned a trailer late. Moving can be stressful and I thought this would be a simple and easy experience, not the case at Burnsville Shell and Bait. The final straw was learning that he billed $50 for cleaning. There was nothing in the trailer and I swept the entire trailer despite the fact there was nothing to sweep.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Friendly and helpful

STEVEN Z. 
Rating:
5.0

I recommend a friend that day Larry crandell he rented a truck from the shell location. It's the only one I rent from! Great guy that owns it!

KIM A. 
Rating:
5.0

No improvements necessary, Mike makes it so easy to rent a truck.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

curtis K. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

This is a very convenient location and I've rented trailers a number of times. They are always helpful and get you in & out promptly.

Cory F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very helpful and personable.

steve B. 
Rating:
1.0

This whole experience was bad. The staff treated me horribly. I know this won't go anywhere but you should send in. Decoy once to both of these locations just to see what I'm talking about. Make sure they're black because I'm sure that was the reason I was treated so poorly from BOTH locations

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

good deal

MARK B. 
Rating:
5.0

Nothing just keep on beendig nice and friendly, respectable and polite. Y'all are good thank you.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Serena M. 
Rating:
5.0

Very helpful, pulled the trailer into the spot for me.

Serena M. 
Rating:
5.0

Mike and Bob are a great team. Renting a trailer was easy and Mike did all the hookups and detachments. Both were pleasant to work with . The only thing I'd do different going forward is to call ahead to reserve a tentak. That way, the checkout time is quicker. This is my 3rd rental from them and anytime in the future that I need a rental, I'l definitely l go back. This is the best U-haul facility south of the Minnesota river.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
2.0

The employee was rude and made unprofessional comments to me from the moment he opened his mouth. Upon returning the trailer he never lifted a finger to unhook the trailer from my truck. I received no receipt from him and he made another unprofessional comment when I was leaving. Terrible customer service!

Cole A. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

I appreciated the patience and technical help. Will be using them again most definitely

LINDA M. 
Rating:
5.0

Great customer service and family oriented, loved the hello from the beautiful dog as well! The BOMB DIGGITY! WHOOT WHOOT! 🙌🏾😊

Jazmin G. 
Rating:
5.0

It was a phenomenal experience. This location is truly a hidden gem. I felt like they really took care of me. Explaining the truck. Being VERY efficient (i recommend precheck in as you will need to upload your drivers license to uhaul no matter what) and having a gas station on site took away all of the stress of refilling the tank. Dog on site adorable. Thank you!

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

gail B. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

Dwyane H. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Godfrey T. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Yussuf H. 
Rating:
5.0

No improvement needed, it was a great experience.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Dave and Cindy W. 
Rating:
2.0

I did not look like the trailer had been swept out. There was too much slack in the towing wiring harness and the wires dragged and were worn through. There was too much slack on the chains and they wore through and I had to buy a quick link to reconnect the chains.

John P. 
Rating:
5.0

Nothing. It was easy and the person whom I dealt with was wonderful.

Chad F. 
Rating:
4.0

Customer did not leave a comment.

Marsha D. 
No reviews have been submitted for this location.

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