Comentarios de los clientes para Burlington Bedrooms

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Burlington Bedrooms

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Jennifer N.
Clasificación:

The self pick-up process is a bit cumbersome and time intensive. If there's a way to streamline it - collect info in advance, etc. - that would be great

Michael M.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

Very convenient. Pick up app was a little confusing. Customer service was great

Brian B.
Clasificación:

The gentleman that rented the Uhaul was very pleasant and knowledgeable and took us out to the truck to show us everything! Will rent from him again!

David-Sven L.
Clasificación:

This was my first time using the UHaul app and it was very frustrating. When checking in it would not upload photos and I could not get the rental until the next day. However, this was offset by the patient UHaul representative on the phone who stayed on the line while trying to help me through the process, even calling back when she was cut off.

ANDREW B.
Clasificación:

El cliente no dejó un comentario.

Patti S.
Clasificación:

El cliente no dejó un comentario.

Jeffery L.
Clasificación:

Cell bandwidth spotty for use of app to check in. Could they have WiFi available?

Norman S.
Clasificación:

I dropped the trailer back off, early, and checked in with a staff person. The next day I received a call from UHaul corporate asking if I needed more time, my trailer had not been checked back in. I'm sure it was an oversight, but it was concerning.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Jonathan R.
Clasificación:

El cliente no dejó un comentario.

Nigel D.
Clasificación:

Identify what can be filled in ahead of time on the app. Having to fill in info multiple times was frustrating

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Case N.
Clasificación:

El cliente no dejó un comentario.

Joshua M.
Clasificación:

I was incorrectly billed and have called multiple times to resolves the issue and am getting no response.

Sean E.
Clasificación:

What a mess of an operation. When I arrived for my scheduled pick up time they had no idea what was going on. The “Uhaul” people were not there and a lady who worked at the store took a copy of my license and credit card. An HOUR after pickup I got calls from Uhaul asking if I was going to cancel or reschedule my pickup. I told them I already had it. After a long day I returned the cargo van and about an hour AFTER I checked in online I got an email with return instructions. Again, I had already returned it. I was charged a $15 fee for cleaning. I cleaned it before return and NO ONE told me anything about the rental. Yes, I should have read the fine print, but the entire experience was beyond unprofessional. I'll be going with Penske or a different Uhaul location going forward. Completely disappointed and feeling ripped off.

Mary-Jane K.
Clasificación:

This was a very easier over-all process from the time I picked it up to the time I dropped it off......I would use this service at this site again if and when I need a van.....Regards MJ

Jason M.
Clasificación:

The truck was okay, but it definitely needed an alignment and new shocks. Handling was very sloppy and the ride was rough.

Brook J.
Clasificación:

Only problem is they don't open until 9am and my reservation was accepted by U-Haul for 8:30am. You need to correct the location time to the reservation time - wasted 30 minutes waiting around!

Heather O.
Clasificación:

El cliente no dejó un comentario.

Gregory G.
Clasificación:

El cliente no dejó un comentario.

phillip O.
Clasificación:

Truck drove fine. Cab interior was grimy and smelled of cigarettes. I cleaned it. Windshield was filthy inside and outside. I cleaned it.

James D.
Clasificación:

El cliente no dejó un comentario.

Greg S.
Clasificación:

Extremely helpful and accommodating. Friendly and professional!

Abraham B.
Clasificación:

El cliente no dejó un comentario.

Timothy H.
Clasificación:

Collette's was great. Andy (the owner) was there early on a Sunday to do some other work. The van was super clean and ran well. If you use the option to check in your rental remotely, be aware that it can take 20-30 minutes, so factor that into your planning.

Ronda M.
Clasificación:

Although the lady that was at the location was very nice she was not the person who did uhaul checkouts. She did not help with the inspection or hookup. I had to take pictures to send to someone else. It is a good thing I know what to check and how to hookup the trailer, not everyone does. I looked everything over, did a light check (thankfully my son was there to help), and checked the tires. The tires seemed a bit iffy, but I thought there was enough tread to get me where I was going and the DOT stamp was on the inside... I should have looked harder but the inspection sticker was just done at this location. Again, I should have looked harder. The iffy tire delaminated and left me on the side of the road in 90+ degree weather with a disabled passenger for over 3 hours waiting for a new tire.

Kristine H.
Clasificación:

Awesome experience with super kind folks.

Andrea A.
Clasificación:

Dropped off after hours using the online instructions and key-drop box which was very easy.

Leah B.
Clasificación:

Very professional, friendly and helpful. NO improvement needed.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Pat S.
Clasificación:

The really sad thing is Andy didn't apologize for mishandling the reservation but rather blamed an unknown someone else and couldn't even say thank you for saving the engine on your truck. So much for customer service.

Eric K.
Clasificación:

El cliente no dejó un comentario.

V R.
Clasificación:

El cliente no dejó un comentario.

Kelly M.
Clasificación:

This was the smoothest experience I've had with uhaul. Our sales rep (Justin?) was very helpful and nice.

DAVID G.
Clasificación:

El cliente no dejó un comentario.

elipto L.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Brian S.
Clasificación:

El cliente no dejó un comentario.

Bruce B.
Clasificación:

It was a very smooth procedure, very pleased with the check-in/out

peter S.
Clasificación:

El cliente no dejó un comentario.

Philip F.
Clasificación:

El cliente no dejó un comentario.

Carl-Henry P.
Clasificación:

El cliente no dejó un comentario.

Kyle C.
Clasificación:

The parking for Uhaul conflicts with Bedroom business. Lot was not designed to be a Uhaul location. very tight for navigation.

Nicholas T.
Clasificación:

El cliente no dejó un comentario.

Montgomery G.
Clasificación:

El cliente no dejó un comentario.

Patrice M.
Clasificación:

Clarity of how charges are done. I was overcharged and had to spend a lot of time on the phone afterwards to get a refund and to establish what we had agreed to and what I should be expected to pay for.

George B.
Clasificación:

El cliente no dejó un comentario.

Margaret D.
Clasificación:

I was charge for a full tank of gas even though I returned it with half a tank since I received the Uhaul truck with half a tank.

Karen T.
Clasificación:

The I haul pick up and return went without any problem and the person at the location was very helpful. The person at the national number did a good job. However when he set up helpers he did not verify that they were available. He told me that I was to contact them to set up the time. When I called I got a voicemail and I left a message. No one showed up. I attributed that to the fact that it was a holiday. This caused a great deal of stress for my daughter and I. When I cAlled in the evening to try to rectify and have the charges removed from my card I talked to a woman named Leslie. She was extremely helpful and I want to commend her for going the extra mile to help me.

Thomas G.
Clasificación:

Not a thing. In and out in a flash. Very close to home which I love.

William C.
Clasificación:

El cliente no dejó un comentario.

Zoe F.
Clasificación:

While I understand the need for security, the self pick-up requirements were very time consuming.

Larry F.
Clasificación:

El cliente no dejó un comentario.

Joshua F.
Clasificación:

Did not keep what I put on my reservation and instead added insurance, an extra day, and very different drop off location. When I called to get the issues fixed no one answered and I had to leave a message. It's been over a week now and no one has returned my call. I understand that the furniture business Is closed because of the pandemic, but having the U-Haul side business open is ridicules if you can't even do simple customer service. The worst experience I've ever had and I've been renting U-Haul's for over twenty years.

Charles A.
Clasificación:

El cliente no dejó un comentario.

Elan M.
Clasificación:

El cliente no dejó un comentario.

diane H.
Clasificación:

No improvements! It was wonderful, friendly and professional. Thank you!

Trudie B.
Clasificación:

Called to confirm and everything was ready when we got there ! Excellent service.

Manfred H.
Clasificación:

El cliente no dejó un comentario.

Simon S.
Clasificación:

Things that worked: -Andy was very helpful. He went out of his way to be flexible. For example, I asked if I could cancel less than 24 hours in advance, in light of the current situation re: coronavirus, and he didn't hesitate to help. And when I returned on a day when the retail location was closed, I was unaware that I had to use a mobile phone to check in the vehicle, and that a $20 "convenience fee" would be assessed if I didn't. Andy totally understood and waived the fee. I feel he was very helpful and kind. Three improvements: -I didn't get confirmation of my estimate when I checked out, so I was essentially renting the equipment without knowing for sure what I was going to pay. -I was not informed of the check-in procedure that I would have to do upon returning the vehicle (although as I mentioned above, Andy was very understanding). -I passed through a pay-by-plate toll during my move. When I called to resolve this, I was told I'd have to figure out how to pay the toll myself. Some companies are able to roll this into the fee for the rental, or find some other user-friendly way to do this. I don't feel this was Andy's fault, but rather that UHaul should have a better system for this.

Edward D.
Clasificación:

I reserved the truck for 10am. At 10:02, when I was in my car on the way to pick it up, the owner of the location called to tell me he would be late. This was doubly bad because I didn't get the truck when I was supposed to, but also that he waited until that time to call since I was already on the road. He should have called earlier if he was going to be late. He told me that his store was actually not open on Sunday, si U-haul also screwed up because it's website said it was open. So overall not a great experience.

Neil M.
Clasificación:

I've never had a bad experience with uhaul. I rent 4-8 times a year for personal and business. Always have the right equipment when I need it.

andy C.
Clasificación:

Thanks Burlington Bedroom's the best furniture store by far

Dawn K.
Clasificación:

El cliente no dejó un comentario.

Peter M.
Clasificación:

Keep the friendly dog around.

Stephen J B.
Clasificación:

Clarify the return policy and process. I thought my rental was for four hours so I returned it before my time was up. The next day I got a call from U-Haul to see if I returned my truck. I could have kept it for 24 hours to use it

Paul S.
Clasificación:

El cliente no dejó un comentario.

Lisa D.
Clasificación:

The staff is fabulous and go out of their way to make your rental a positive experience!

John D.
Clasificación:

El cliente no dejó un comentario.

Dunavin Y.
Clasificación:

From start to finish we had a great experience and love supporting a local family owned business which partners with U-Haul.

GALEN S.
Clasificación:

El cliente no dejó un comentario.

Manfred H.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

El cliente no dejó un comentario.

Carla M.
Clasificación:

VERY FRIENDLY CUSTOMER SERVICE AND CLEAN LOCATION

Jill R.
Clasificación:

El cliente no dejó un comentario.

PETER K.
Clasificación:

El cliente no dejó un comentario.

Jacqueline F.
Clasificación:

El cliente no dejó un comentario.

Drew C.
Clasificación:

El cliente no dejó un comentario.

Adam H.
Clasificación:

El cliente no dejó un comentario.

Dave P.
Clasificación:

Excellent service and ease of doing business

Dave P.
Clasificación:

Incredible customer service. Andy is friendly, responsive, flexible and reliable. Couldn't ask for a better representative.

Jess K.
Clasificación:

There was confusion about the date I drppped it off and I had to play phone tag and endure long hold times. I dropped it off early and was almost charged for 3 extra days.

Neal L.
Clasificación:

El cliente no dejó un comentario.

Mark E.
Clasificación:

El cliente no dejó un comentario.

Rodman C.
Clasificación:

El cliente no dejó un comentario.

Geoffrey M.
Clasificación:

Nothing needed!! Everything was as smooth as silk!!

John K.
Clasificación:

El cliente no dejó un comentario.

Shelby S.
Clasificación:

El cliente no dejó un comentario.

Stephen S.
Clasificación:

Very quick and easy drop off process. Person was extremely efficient and courteous. Again top notch service.

Betty M.
Clasificación:

This was incredibly convenient, just up the street from my house! Thanks!

Sophie G. | Reservation |
Clasificación:

I was informed online that they had space. They did not. I ended up settling for an over-priced SHARED space. I'm terribly unhappy.

Sophie G.
Clasificación:

When I got to the location where I was moving and had paid to reserve a storage space on the uhaul website, I was told there were not any available. I was asked to leave the truck there by the Uhaul staff instead of returning it to my original drop off point. So I was more than happy to agree! It wasn't until after when I was charged 500+ Dollars!!! Why ask me to leave it there if without telling me about this extra fee!? I don't know how you manage to do business at all. It's absolutely a rip off and I will never use this company again, or let anyone I love go through this same awful experience. I will pay the 800 f-ing dollars I paid to a moving company that will do everything for me! Uhaul is an absolute headache and adds far more stress than necessary to an already stressful circumstance.

Patrick W.
Clasificación:

El cliente no dejó un comentario.

Timothy V.
Clasificación:

keep up the great service.

JANET G.
Clasificación:

El cliente no dejó un comentario.

Dave P.
Clasificación:

El cliente no dejó un comentario.

Heather R.
Clasificación:

They refused to take the truck until we called UHaul

Margi C.
Clasificación:

I can't think of anything. Tyler was very helpful from the first phone call to drop off. Professional and patient understanding .i would recommend this particular location, and Tyler made all the difference.

Leon W.
Clasificación:

El cliente no dejó un comentario.

Robert A.
Clasificación:

Not a thing as it was all good!

Sarah M. | Reservation |
Clasificación:

Everyone there was very nice and accommodating.

Ceana C. | Reservation |
Clasificación:

Helpful staff and nice, clean facility.

Andrea B. | Reservation |
Clasificación:

The storage unit business said they did not participate in 1 month free storage with the use of truck, which I did use. So I did not expect that.

Susan P. | Reservation |
Clasificación:

Andy at the facility was very helpful and provided very good customer service.

jeremy s. | Reservation |
Clasificación:

Incredibly accommodating. I greatly appreciate their patients.

Andrea M. | Reservation |
Clasificación:

Clean and organized. Easy access to storage unit. Great experience!

No se han enviado comentarios para esta ubicación.

Volver
arriba