El cliente no dejó un comentario.James M.
Customer Reviews for Burlington Auto Outlet
(Distribuidor de U-Haul del vecindario)
Burlington, IA 52601
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRAIDEN M.
Customer service was top notch. Truck was older, with tears in seats and overhead cover tattered. But truck ran fine and got the job done.Glenn S.
Got there reserved a 16 ft uhal one way and was quoted 242 and get there and all they had for a one way was a 10 foot and the 10 ft cost me 274 I was not very happy about that at all had to leave stuff behind cause we did not get the correct uhal do not sayisfyedmelisa M.
The woman that helped me was very great and went out of her way to help me and was extremely polite! Loved that!krystal B.
Was quoted 202 and charged 289.38.JANELLE B.
Nothing, receptionists were top notch and very helpful.BARB C.
El cliente no dejó un comentario.Crystal W.
El cliente no dejó un comentario.eleanor S.
El cliente no dejó un comentario.MILDRED B.
El cliente no dejó un comentario.JASON C.
UHaul has many great locations with friendly people, but this isn't one of them. Rude woman made what should have been a simple, 1 minute check-in unpleasant. Won't use this location again.MYRON J.
El cliente no dejó un comentario.Temple C.
El cliente no dejó un comentario.ARTHUR Y.
Did not have problem with facility just scheduling and obtaining a pickup date and time for what I originally ordered from uhaul schedules. Never been bumped so much as this last time I felt with them.Michael G.
Getting a trailer here was the smoothest transaction yet for meDARRELL N.
El cliente no dejó un comentario.ABDULAZIZ A.
El cliente no dejó un comentario.MICHAEL K.
Don't make people drive an hour to bring the back when I could have drove it 15 minutes to the nearest Uhaul place and then charge me more money for extra mileageGregory S.
El cliente no dejó un comentario.Joshua O.
El cliente no dejó un comentario.Bryan H.
El cliente no dejó un comentario.STEPHEN S.
The lady that helped me was friendly and very helpful. She paid attention to safety issues. Thanks for a very pleasant experience during an irritating time.JONATHAN L.
Great customer service, the ladies were great. I would suggest tonge dollies for the bigger trailers no need for anyone to get hurt hooking or unhooking at pick or return.Darrell C.
El cliente no dejó un comentario.CARLA R.
I was returning some equipment and it was really easy! Staff was very understanding and very friendly!Elijah S.
Not happy with experienceBen H.
Easy online no contact pickup and returnMarion G.
El cliente no dejó un comentario.charles Y.
They were greart!John O.
El cliente no dejó un comentario.Tyler B.
El cliente no dejó un comentario.TYLERJACOB B.
El cliente no dejó un comentario.TRISHA J.
Had to insist that exam on returned trailer be held while I was there.Jon S.
El cliente no dejó un comentario.Darrell C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Angela S.
El cliente no dejó un comentario.Richard M.
They only had a 1/4 of a tank in it when I picked it up which I felt it should of had more fuel in it so I could my move without putting gas in it right away. Not very good for the customer experience.Ronald G.
El cliente no dejó un comentario.Cori L.
Super friendly people to help you here !! I highly recommend this place.Mark G.
The location was closed on a weekday?....Your app to check in and out was absolutely awful and hard to understand!Deana L.
Have more user friendly online and app options for your customers in the future. All the people we talked to in person were helpful but online and 1800 customer service reps were useless. We will be renting rider trucks from now on.JORDAN V.
Very satisfied with trailer drop off. Might have been a problem if I hadn't checked map to realize access is from service road of US-61.James M.
El cliente no dejó un comentario.Luwana M.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.Melissa H.
Figure out a way to guarantee the equipment sooner than 1 or 2 days ahead.Bil M.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.Annette M.
Quick, easy, courteous. Just an all around great experience.john G.
El cliente no dejó un comentario.ellen H.
I wasn't sure if I was at the right bldg to return the truck. The Burlington Auto Sales return desk was in the bldg with a Deery Auto sign on bldg. It did say Burl. Auto on the door once I got to the door. ( there was a sign by the road too.)Bonnie P.
El cliente no dejó un comentario.Jeffry E.
The problem was more with your website as opposed to their location. I have rented a truck two times in the last month. Both times the mobilE check in did not work properly. The sites were very helpful and accommodating.Jean P.
El cliente no dejó un comentario.Samuel P.
El cliente no dejó un comentario.Jenna H.
El cliente no dejó un comentario.Joel P.
El cliente no dejó un comentario.joseph M.
Spilled pop on the console, cabin area not swept out. Auto Outlet itself wasn't too bad. The Uhaul website and call center was the problem. Why do you show a van available at a location when you know a delivery firm has it out and hasn't been in contact with you on the return? 30 minute waits on the 800# to get no assistanceStephen F.
Cruise control on the trucks would be nice.Michael S.
El cliente no dejó un comentario.Carl A.
El cliente no dejó un comentario.Ann P.
Fast friendly serviceRANDY S.
El cliente no dejó un comentario.Eugene B.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Robert R.
Friendly service. However it was 104 degrees heat index and Air Conditioner didn't work at all. Check in went smooth. When picked up uhaul, it had less than 1/4 tank gas!! So frustrated. Then put in over a half tank and no credit when returned. Wasted money on this. I recommend these come with full tank so customers must return with full tank. Saves time for renters to!Cory D.
El cliente no dejó un comentario.JAMES H.
Easy fast pick up could use a better selection of unitsMartin G.
El cliente no dejó un comentario.justin C.
El cliente no dejó un comentario.Robert T.
My order was changed multiple times along with my reservation time without contacting me. I didn't receive the dolley or the couch-mattress pads that I ordered. Overall this stressed me out more than I needed it to.Hope M.
I've complained before, and I still experience the same poor customer service. A customer should not have to hunt down their own uhaul in town because the employee on the phone tells them the nearest is an hour away. Then when confronted with the information blames the customer.Dustin A.
Other variables to my answers...Charles C.
El cliente no dejó un comentario.Brian W.
They charged me for gas when the gas meter didn't move. I used it for a driving test for 15 minutes.Matthew W.
El cliente no dejó un comentario.Monica M.
El cliente no dejó un comentario.Willow C.
El cliente no dejó un comentario.Shaun R.
El cliente no dejó un comentario.Stephen B.
Thnks for service dave w.David W.
When I got there to rent the uhaul they said there was a half of tank of gas and they were automatically charging me for 15 miles they never said anything about putting gas into it so I got an extra charge. This should have been mentioned from the beginning.Chasity S.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.gil D.
El cliente no dejó un comentario.Max C.
The truck served my needs beautifully. I can think of 2 ways to improve for the next customer: Show the customer how the back door opens and how the ramp comes out and goes back in. The second thing would be to sweep out the back of the truck.james R.
Work on order processing.Anthony W.
El cliente no dejó un comentario.PHILLIP C.
Most likely it is not the pick-up location's fault. It is U-Haul. I requested the trailer on line. A mistake. It was not available where I requested. The desired location was the one to tell me that after I made a phone call... No advance warning from U-Haul. Frustrating. Do not promise equipment online when you cannot deliver. Also, I requested 24 moving blankets. The pick-up location did not have any. I called the original pick-up location , and they had only 12. So, I made a trip there. Again, very frustrating, and as it turned out, I had some damage to my furniture because of rubbing/abrasions. The desired blankets would have prevented this.Richard B.
Update your web sight. The web sight tells you that the truck is larger that it really is. You need to correct this because it caused problems with our move. We are using U-Haul again to move at the end of the month and I hope we do not have any problems then.Brandon K.
El cliente no dejó un comentario.Christina M.
El cliente no dejó un comentario.Marcie G.
El cliente no dejó un comentario.becky F.
El cliente no dejó un comentario.Todd M.
I don't need the uhaul guy to come out and hook up the trailer to my truck. I bought a truck to use it as a truck. I pull boats and jetskis and a car hauler all three time all over the place. I only rented your trailer because I needed a smaller trailer than I have. It was rather insulting to have some guy come out and try to put a trailer on MY truck.Austin H.