Customer Reviews for Burkes Upholstery
(Distribuidor de U-Haul del vecindario)

1110 comentarios

18970 Monterey Rd   Morgan Hill, CA 95037
(N Of Cochran)

(408) 779-3078

Horario

  • Lun. - sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado

Horario especial

  • 4/13/2021 - 12/31/2021: cerrado

Services at this Location:

Contáctanos

(408) 779-3078

18970 Monterey Rd
Morgan Hill, CA 95037
(N Of Cochran)

Services at this Location:

Horario

  • Lun. - sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado

Horario especial

  • 4/13/2021 - 12/31/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheri S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

It was a very pleasant experience I would definitely recommend to a friend

Jacob W. 
Clasificación:
5.0

Great location, easily accessible, fast and friendly service!

David N. 
Clasificación:
5.0

Very friendly super guy this the first Uhaul location I love the most thank you for the help much appreciate

Asadullah D. 
Clasificación:
5.0

Randy was thorough and efficient. He did a great job of communicating very clearly. A great experience. Much better than Enterprise.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

The location was great but it was in Morgan Hill and my residence was in San Jose. I have to drive 14 miles to pick up the Truck. I would rather have picked the truck from a much closer store. In addition, I was charged 9 extra miles because the pick up and drop off were far away from my home and final destination.

Francisco G. 
Clasificación:
4.0

When returned no spare tire on van. U haul wanted me to pay for that. Not fair.

CuauhtemocEsparz S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

The service is always fantastic.

Tammy F. 
Clasificación:
5.0

Amazing

Zachary D. 
Clasificación:
5.0

The customer service was spectacular. Great experience for me.

Kenneth W. 
Clasificación:
5.0

Every part of the experience was satisfactory. The employee that helped me was courteous, respectful and had a sense of humor. Definitely made me feel comfortable, I will be renting from them again.

MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The service was very professional and courteous. An enjoyable stress-free experience.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
1.0

I rented a small utility trailer total charge with taxes and insurance was around $ 28.00 you currently have a pending debt taken from my account for $135.00, I never agreed to this, the agent stated he only authorized a total charge of $60.00 which was supposed to be a security deposit because I used my debit card. A day after I returned the utility trailer in the condition I received it a $135.00 pending charge remains pending, which is subtracted from my available balance, again, which I did not authorize and or approved and which the Uhaul location representative said he did not have record of a charge for $135.00, for this reason I am giving this review 1 star, you charged my account a dollar amount that far exceeded the agreed amount and in addition after you have been made aware the charge still remains I work in the retail industry and it does not take this long to reverse a charge.

Sabrina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitin G. 
Clasificación:
5.0

Excellent setvice

Everett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS R. 
Clasificación:
5.0

Randy does a great job and is very accommodating. I use this location exclusively, You could work on the online ordering process, it can get a bit confusing when picking up the vehicle.

Laura W. 
Clasificación:
4.0

I can't think of anything to improve location. The location was very convenient to where I live. The personal was friendly and helpful. I had a pleasant experience renting at this location. Thx u

MARY M. 
Clasificación:
5.0

Second time I rented from Burkes. Always super friendly and helpful!

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASA J. 
Clasificación:
5.0

it would be great if uhaul could honor their reservations. it is not unusual to reserve a trailer for a certain day, only to be told that the trailer "hasn't come in". I've had to travel 50 miles in such circumstances to find a trailer. in one instance, i never did get one. this is often a disaster for the customer. I have since started booking trailers for an extra day in advance to help improve my chances of actually getting one. Of course, this is added cost to me. your trailers are great, but your reservation system is not.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
5.0

Randy was great

BENNY K. 
Clasificación:
3.0

got charged $30+ something, don't know what for?

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Benny K. 
Clasificación:
5.0

keep it up!

Marian T. 
Clasificación:
5.0

Nada

Luke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrna L. 
Clasificación:
5.0

Quick and easy to complete the rental.

John B. 
Clasificación:
5.0

Great location

Kyle I. 
Clasificación:
5.0

Overall the experience was simple and went well with the location. The van itself was clean except for a really bad smell of cigarettes. May likely create an issue for any customer with asthma or sensitivity to smoke.

Alejandro A. 
Clasificación:
5.0

Randy is very friendly and helpful.

Joe W. 
Clasificación:
3.0

I rented a truck and trailer. The proprietor of this location changed my trailer pick up time to 11:45am. My truck pick up time was 12:00pm and 28 miles away! He was also 15 minutes late from lunch! Big problem overall... To be clear, I rented the truck a different location and was very satisfied with that location!

Roger B. 
Clasificación:
5.0

The agent helped me a lot for picking the towage equipment. Wishing his swollen finger can get recovered soon.

Datong P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
5.0

Randy was fantastic. I will always rent from him and tell my friends as well!

Scott T. 
Clasificación:
5.0

Would be nice if I could pick up earlier

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barak E. 
Clasificación:
5.0

Good communication, friendly staff.

Benjamin M. 
Clasificación:
1.0

Very weird and unpleasant experience. I purchased the collision damage insurance, but the person at Burke's Upholstery went on for about half an hour showing me every nick or scratch on the van. He said they he personally knows the vehicles inside and out and that I would be charged for any scratch or nick on the car that resulted from my usage. Bizarre at best. My assumption is that I provide my credit card and drivers license on the app and I can pick up the vehicle and go. Not the case. Had to provide my drivers license and credit card again and be lectured about the vehicles.

Brian M. 
Clasificación:
2.0

Truck maintenance wasn't up to date. Trucks alignment was horrible. Driver door wouldn't stay closed through out while trip.

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUEL R. 
Clasificación:
5.0

The site worker was a very nice guy and helpful

Daniel P. 
Clasificación:
5.0

The rails and wheels that the door rolls on need to be oiled

Martha H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Great help everything is great ant Morgan hill office

Javier R. 
Clasificación:
5.0

Improve your stupid iPhone share online. Took an hour to get my truck and 45 minutes on hold waiting for assistance. Never use U-Haul again

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
5.0

No improvements necessary-Excellent customer service

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose E. 
Clasificación:
5.0

Excelente

MICAH G. 
Clasificación:
5.0

This was the secondary location. I had a reservation to pick up the trailer at a location in a different city. I was called by Uhaul the day before and told that there would not be a trailer for pick up at the initial location even though I reserved one. I had to change my plans and pick up a trailer in a different city. Not having something that I reserved is very unprofessional. Because of this I will not rent from Uhaul again and I will let others know that just because they reserved a piece of equipment at Uhaul doesn't mean it will be there.

Ryan V. 
Clasificación:
5.0

nothing- owner is friendly and explains info clearly- electronic invoice is great- equipment in good repair. Location is extremely convenient for me- will definitely continue to use this service when I need it.

CATHERINE B. 
Clasificación:
5.0

Randy is very helpful to his customers.

Renato B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cristelia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

If you are gonna drop it off at another location, you need to make sure to tell the rep that you plan to do so. Otherwise, you have to drop it off at the same location. I ended up paying double of what I anticipated...

Sung R. 
Clasificación:
2.0

He refused to acknowledge the minor damage left front side of pick-up when we picked up truck. He stated it was part of the previous customers mirror mishap. Then, when we returned the truck, he says we did the damage and we'll have to pay for it. What a scam. Also had dirty windshield and a bad smell which I could not identify, almost like a previous smoker. If I have to pay for the damage, it will become a small claims court issue. We were two doctors present when we picked up the vehicle. We will not be scammed out of our hard earned money during the virus pandemic!!!

Michel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
1.0

I rented Trailer for 2 days on Friday at 1:20 PM in Morgan Hill. Originally I was assigned location in San Jose to pickup Trailer and later changed to Morgan Hill location..Randy at the location told me facility is closed on Sunday and I told him I will drop it off on Sunday evening. Called me next day on Saturday to return the trailer. I told him it's rented or 2 days. He said he is renting it to somebody else on Sunday and he will come on his day off and return it. I have to cut short my trip for half day and returned Trailer at 2:00 PM. Later I came to know he charged me for 3 days. Never returned the call back. Customers should not be bothered by calls unless it's due for return.

Munir J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnulfo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENARA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin A. 
Clasificación:
5.0

Better rates ....

Andrew M. 
Clasificación:
5.0

Very professional and personable person that took care of my needs . Very satisfied

Kimberly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yehwei H. 
Clasificación:
5.0

El cliente no dejó un comentario.

erik O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Randy is very friendly and keeps things easy.

JOHN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
3.0

Provide the reserved equipment don't give surprise substitutes.

VINCENT W. 
Clasificación:
5.0

Service was excellent when I dropped it off guy came out unhooked it another gentleman asked my information and the transaction was smooth and easy

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nischal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arely F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Nice man that took care of me here, very friendly and inviting.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Armando L. 
No se han enviado comentarios para esta ubicación.

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