Customer Reviews for Burkes Flooring LLC
(U-Haul Neighborhood Dealer)

181 reviews

125 N Gales St   Port Angeles, WA 98362

(360) 775-3408

Office Hours

  • Monday - Friday:
    9 am–5 pm
  • Saturday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(360) 775-3408

125 N Gales St
Port Angeles, WA 98362

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am–5 pm
  • Saturday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael Shoemaker 
Rating:
5.0

This location was great taking care of me. On the other hand; With 8 retailers in my area U-Hauls Central traffic control made no prior effort to ensure a truck was within my area (reasonable distance) to pick up expecting me to drive over an hour to retrieve a truck.

Ryan Wetterlund 
Rating:
5.0

Customer did not leave a comment.

Verlyn Brower 
Rating:
1.0

Person didn't show up on time. I originally scheduled my trailer for a 1 pm pickup but call the day before to change it to morning. She didn't answer her phone. I never saw her at all, she sent someone else and I left without I contract. A real shit show.

Chuck Page 
Rating:
5.0

FANTASTIC CUSTOMER SERVICE FROM ANGELA

Anton Schmidt 
Rating:
5.0

Customer did not leave a comment.

Charles Saul 
Rating:
2.0

Part of this issue was that there was no one there when I dropped off a 6'x12' trailer, even though it was during open business hours. Self service drop-off with a large trailer was not something I expected to have to do by myself, especially since the trailers do not come with any sort of tongue jack to safely lift the trailer off the hitch. The self-service drop-off instructions on U-Haul's website were both difficult for a single person to accomplish and unsafe. The huge, glaring safety step the instructions were missing was making sure the trailer's tires were chocked before physically lifting the tongue off the hitch. Not only did I strain my back lifting the trailer, but once I tried to set the tongue down, I discovered that there was a slight slope in the drop-off spot - the trailer started rolling towards the back of my truck. I had to use my body to physically stop the trailer from rolling forward. There was no one around to help and it was raining. I frantically called the number on the side of the building and the owner/employee said that unfortunately, someone stole all of the wheel chocks, but that there were rocks over by the fence, which was about 15 feet away. They offered to call someone to come down to help me, all while I was having to physically stop the trailer from rolling. In the end, I managed to find a big enough rock close enough to the trailer that I could quickly get it in front of one tire, enough to stop it before it hit my truck. I can only imagine if someone with any physical limitations tried to drop off a trailer during business hours, they would have been stuck or had to come back another day. Part of this is on the location, but also on U-Haul's self service instructions, which are missing a huge safety step.

Scott McGee 
Rating:
5.0

Angela went above and beyond to help me out with renting a trailer for my move. She was super friendly, knowledgable and it was overall a good experience because of her.

Gunnison Langley 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLANCY 
Rating:
5.0

Customer did not leave a comment.

Craig Johnson 
Rating:
5.0

Customer did not leave a comment.

Doug PLATTEN 
Rating:
3.0

Customer did not leave a comment.

mike thomas 
Rating:
5.0

The other review was supposed to be to the people in Seattle that called and gave me runaround. the people at the Port Angeles location did everything they can. They were helpful super nice. And very responsive. I left my wallet and she put it in a box where it was safe until I was able to pick it up. I appreciate Angela for that.

Trevor Shumway 
Rating:
5.0

Great!

Nicholas Burnette 
Rating:
5.0

Fast and easy return.

Raymon Seko 
Rating:
5.0

Even though the site manager, Angela was ill and under the weather, she responded to our request and was able to arrange our pick-up of the cargo trailer we had engaged at the Port Angeles site, on the morning when we needed it. Kudos to her and her staff. It would be helpful if U-Haul could arrange to have available, on-site there, some locking pins and mechanisms to insure the security of the transport trailers it rents. Port Angeles is a small town and it was not easy to come up with the right locks at the retail stores we canvassed.

Richard Strehlau 
Rating:
5.0

Angela is wonderful to work with and very accommodating. I will definitely recommend her for future moves.

Lacey Estus 
Rating:
5.0

Superior customer service needs no improvement.

Mark Throop 
Rating:
4.0

Customer did not leave a comment.

Evan Wirt 
Rating:
5.0

Not a thing the lady I dealt with was nothing but the best in every category.

Roy Howell 
Rating:
5.0

Customer did not leave a comment.

Greg Agren 
Rating:
2.0

There was nobody there and there was no immediate answering to the posted telephone call. The return call wasn't until nearly an hour later.

Theodore Drake 
Rating:
5.0

efficient and professional service

Steven Walls 
Rating:
5.0

Customer did not leave a comment.

Pelham Greene 
Rating:
5.0

My experience couldn't have gone better!

Ryan Johnson 
Rating:
2.0

Be on-site for pick ups or don't allow scheduling of pick ups while out of town. Having to wait around to pick up when I had an appointment was not ok.

Kirryn Jensen 
Rating:
5.0

Customer did not leave a comment.

Gary Clark 
Rating:
5.0

Great customer service

Jim Jimenez 
Rating:
5.0

Customer did not leave a comment.

Michael Jahns 
Rating:
4.0

Angela was very helpful and was there when we needed her to answer questions.

Rose Tiech 
Rating:
5.0

Customer did not leave a comment.

Michael Jahns 
Rating:
5.0

Angela was awesome! Great attitude and amazing skills!

John Sevcik 
Rating:
3.0

Customer did not leave a comment.

Dean Schmitt 
Rating:
3.0

Customer did not leave a comment.

Courtney Larson Larson 
Rating:
4.0

There was conflicting sinage about "No UHaul parking" and other signs indicating it was OK to park my return truck there. I wasn't certain that it was OK where I left it. Maybe remove those "no uhaul parking" signs...

Peter Harris 
Rating:
5.0

Oh by far the best uhaul sales person to deal with. I will literally go out of my way to rent from Angela.

Travis Oslin 
Rating:
1.0

Office was not open when stated, & we were not able to return trailer. Trailer lights were not in working order.

Fred Oakley 
Rating:
5.0

Customer did not leave a comment.

Mike Smith 
Rating:
5.0

Customer did not leave a comment.

TED RICHARDS 
Rating:
3.0

Customer did not leave a comment.

Shellie Andrews 
Rating:
5.0

5 Stars ... Your representative was great. She hooked up the trailer and went over items I needed to beware of. When returning the trailer, she did the unhooking quickly and I was on my way. Quick and easy!!

Connie Jo Smith 
Rating:
4.0

Customer did not leave a comment.

Nathan Bird 
Rating:
3.0

No where to park after hours. Poor instructions. Kind of a dive.

Vanessa Lea 
Rating:
5.0

Location excellent. I would like to question the decision making skills of the designer of the 6 x12 trailer. Why would anyone alienate 15% of potential customers (those over 6 feet tall) with a short trailer. I have a back ache and several cuts on my head from dealing with this short-ass thing. Sorry but I am not using UHAUL trailers again until they make a 7 x 12.

Scott Hough 
Rating:
5.0

Angela is so professional, helpful and kind. My favorite location!!!

Mary Irwin 
Rating:
5.0

Angela is the best UHaul rep I have ever dealt with. I will recommend her to everyone needing assistance.

Katra King 
Rating:
5.0

Excellent service and communication

Traci Jernigan 
Rating:
5.0

This location is by far the best location in the US

Brinnan Garcia 
Rating:
5.0

Went above and beyond! Super friendly and helpful!

Kelli Holmes 
Rating:
5.0

Great!!

Elise Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Jessica Vein 
Rating:
5.0

Everything was amazing Angela was awesome

Robert Rogers 
Rating:
5.0

Angela is amazing this was a great move she was so helpful in many was 10 is not high enough.

Christine McQueen 
Rating:
3.0

The facility charged my 37 dollars for crumbs on the floor. I would have cleaned that, but the floor mat was impossible to remove and shake out. Was one big hard plastic floor mat across the entire front. Was no way to seep it either.

Catherine Phillips 
Rating:
5.0

!Muy bueno!

jose delgato 
Rating:
4.0

Customer did not leave a comment.

Maureen Curley 
Rating:
5.0

courteous. Drop off gal was very sweet I would definitely send people her way.

Mellisa Blaine 
Rating:
5.0

Great space to drop off with no issues

Terry Bair 
Rating:
5.0

Angela was amazingly sweet and nice. She was super helpful in navigating our double move.

Larissa Floeter 
Rating:
5.0

Customer did not leave a comment.

Robert Patterson 
Rating:
5.0

Great service at this location, definitely a go to rental outlet!

Kenneth Pierro 
Rating:
3.0

Be available on or before 9am on a weekday or have instructions available so customers will not be standing around wondering what to do.

James Rich 
Rating:
5.0

Customer did not leave a comment.

Suzanne Pierson 
Rating:
5.0

AAA+++ service

dallas cambell 
Rating:
5.0

Customer did not leave a comment.

Daniel BRESNIKER 
Rating:
5.0

You should let people who are renting know to call ahead before coming. I loved how we did everything online.

Charles Cox 
Rating:
5.0

Train people to work with the app or don't use it.

Anita YORK 
Rating:
2.0

Customer did not leave a comment.

Terry Weed 
Rating:
2.0

Customer did not leave a comment.

Marianne Ude 
Rating:
3.0

Customer did not leave a comment.

Robert Bennett 
Rating:
5.0

I can't think of anything

Shappa Baker 
Rating:
5.0

Angela was probably the most professional personable sales woman I've dealt with in a long time

Louise Holden 
Rating:
3.0

Angela was exceptionally helpful providing information and in securing the equipment we were looking for. Although it is farther away from my location than other uhaul locations I will definitely return to their facility.

Jackie Vaughan 
Rating:
1.0

I have a long list of documents to show how terrible this was. There was no contract to sign as there was nobody at the location. I was just told to take a truck. So I did. I was then charged over $700 from the location on a $61 rental. Overdrafted my bank account. Cost me hundreds in overdraft fees. And cost me thousands of dollars on the rental job. Literally the worst rental experience of my life. I made the mistake by renting U-Haul. I've called customer service and you all won't help me either. Absolutely terrible experience

Daniel Clemons 
Rating:
5.0

Customer did not leave a comment.

William McMaster 
Rating:
4.0

Customer did not leave a comment.

john herrling 
Rating:
4.0

Customer did not leave a comment.

GUY EYRAUD 
Rating:
5.0

Angie was great. Made the whole experience pain free

Bonnie Parsons 
Rating:
5.0

Angela is the best Uhaul rep. Her energy, personality, and her kindness. I only do and will continue to only do business with her. Thank you so much!

John Freeze 
Rating:
5.0

Angela was excellent and a pleasure to work with.

Joe Kordzi 
Rating:
5.0

While this transaction was handled almost entirely by phone the process to pick up the truck was easy and and the truck was clean and fully fulled. I received the completed promptly after the trunk was returned. i will be using this office next time I need to rent a truck. Paul Rogers

Paul Rogers 
Rating:
5.0

Customer did not leave a comment.

Rick Mathis 
Rating:
5.0

Have more dealers like her,she went above and beyond

john nestorek 
Rating:
5.0

Customer did not leave a comment.

Victoria Dye 
Rating:
4.0

The woman was super friendly and helpful!

Janelle Wagner 
Rating:
3.0

Customer did not leave a comment.

Lonna Gahimer 
Rating:
5.0

Too many hoops to jump through to get the automated web-based check-in to work on my iPhone. Fortunately, a representative contacted me and offered to handle it for me. So extra points for good customer service here.

John Haskey 
Rating:
4.0

Angela was great, but the fact that online would let me pick up in Sequim and then I had to drive to Port Angles was BS. Not the fault of the location I picked up from but U Haul's fault.

Thomas Ovens 
Rating:
4.0

Customer did not leave a comment.

Melanie Smissen Coward 
Rating:
5.0

Angela was fantastic! Knew her business. Has us hooked up and out of the yard in less than 30 minutes. She is a keeper!!

Thomas Hightower 
Rating:
5.0

Friendly, knowledgeable and willing to help!!

Kenny Bracequivel 
Rating:
5.0

Customer did not leave a comment.

Jacklyn Ridley 
Rating:
5.0

This was our 2nd time renting a trailer from this location and they are wonderful to work with!

Jessica Olmsted 
Rating:
5.0

Customer did not leave a comment.

jacob plocher 
Rating:
4.0

I called, they were ready for me and drop off was simple and I had my receipt via email in no time.

John DiMarchi 
Rating:
5.0

Customer did not leave a comment.

rhonda honts 
Rating:
4.0

Customer did not leave a comment.

Joseph Kalmbach 
Rating:
5.0

Customer did not leave a comment.

CONNER TOTH 
Rating:
5.0

Great service- friendly, fast, good communication. Trailer rental went perfectly.

Frederick Holtz 
Rating:
3.0

Customer did not leave a comment.

Guy Eyraud 
No reviews have been submitted for this location.

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