Customer Reviews for Burke Self Storage
(U-Haul Neighborhood Dealer)

52 reviews

1009 Burke Rd   Pasadena, TX 77506

(713) 455-3627

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 455-3627

1009 Burke Rd
Pasadena, TX 77506

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alejandro Curbeira 
Rating:
5.0

Customer did not leave a comment.

Yansel Hernandez 
Rating:
5.0

Iwas very pleased with the service I had received they were very helpful showing me my storage and I was surprised of the first month free rent.This really help me because at the time I was in a tight budget and wasn't sure if zi could afford the U hale but because of this one time Special it help me to be a blessing to.my daughter to move her things into a storage.Thank you UHaul

Thelma Plagens 
Rating:
5.0

Customer did not leave a comment.

Ashley Ivory 
Rating:
4.0

Staff was very professional and very helpful.

Debra Feathers 
Rating:
2.0

Customer did not leave a comment.

moiseis garza 
Rating:
5.0

The customer service was great! We were able to get in, grab the keys, and get out with zero issues. The check in ahead feature really saved so much time for us!

Jacob Castillo 
Rating:
5.0

Customer did not leave a comment.

David Lane 
Rating:
1.0

Staff was not professional and not prepared to be working at this facility My visit was the worst the equipment was not ready and I was missing items that I had rented and on top of that I didn’t even get that discount it from my bill The staff did not bother to go update the pictures on the truck before renting it the pictures that are on the account when your check out are very in accurate the truck had many damages and those were not the pictures to check out the truck very poor experience The staff needs to get out more and make an effort for their job

Luis Felipe Medina Hernandez 
Rating:
3.0

Don't leave gas empty with light on. And clean out truck..

martin vogler 
Rating:
5.0

It was way to expensive for the little amout that I used it. Will shop around next time

Jason Lewis 
Rating:
5.0

Mention all the requirements before hand and explain the major changes as to the charges, renters insurance.

JESUS SANDATE 
Rating:
5.0

Customer did not leave a comment.

Jaquincy Howard 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WARE 
Rating:
3.0

The lot is very small, but the customer service was GREAT! The van had a lot of body damage on it, but ran fine.

WILLIAM DOUGLAS GOODMAN 
Rating:
5.0

I originally was scheduled (guaranteed) at Tires2Go. They said the 26' had not been returned yet, but they conveniently were loading a 26' with used tires at the same time. 2 hours later I was called by a rep and moved to a 15' truck at this location FOR THE SAME PRICE as the 26'. Talk about not only a huge inconvenience, but then Uhaul basically stole the difference in the trucks from me, even though it was not my fault.

Robert Powers 
Rating:
1.0

They were closed Area just as sketchy as the pick up location

Rachael Davila 
Rating:
5.0

I have not one complaint . The staff was wonderful and I definitely will be referring this place to everyone I Know

ANN WILLIAMS 
Rating:
3.0

No one was there when we went to pick up. Very unfriendly when she did arrive. No help at all. I Do Not like having no paperwork & talking to customer service in person. Customer service person over phone talked over me. Truck was fine.

Sandra Brumley 
Rating:
3.0

Male sure the trucks are clean and maintenance them.

Jennifer Hall 
Rating:
2.0

I rented this uhaul and gave an estimated amount of mileage way over what I know I would use. 20 miles. The uhaul was dirty. There was major damage that had to be pointed out and when I returned the uhaul after driving 6 miles the lady entered in my mileage as what I estimated and over charged me. I won't be returning to this location.

Charline Sifuentes 
Rating:
4.0

Customer did not leave a comment.

VICTOR GONZALEZ 
Rating:
1.0

I've been dealing with this all week after the rental overcharged and getting someone to help was unacceptable.

Jose Mesa 
Rating:
3.0

Closes UHaul didn't have the truck I needed, therefore I had to go 5miles further for what I needed. Also every UHaul dealer has a different milage charge.

Saul Narvaez 
Rating:
5.0

Customer did not leave a comment.

Reann Robertson 
Rating:
2.0

I wasn’t able to return the vehicle to my closest location Please allow customer to return the vehicle to their closest location

andymax crasto 
Rating:
5.0

EVERYTHING WAS GOOD

MARIA OLGA RODRIGUEZ 
Rating:
3.0

During this time Of COVID the truck was very disappointing. Very dirty in the back.

Joshua Carr 
Rating:
2.0

Upon showing up I was not told to sign any confirmation on the rental of the box truck other than verbal "has half a tank, return with half a tank." I returned it with half a tank and later that night noticed a gas charge of over $38.00. Called u-haul to dispute it, which they recieved the before pic and after pic showing mileage and gas on both as half a tank. Turns out the lady who works there filled out the paperwork as 7/8 tank full and verbally told me it was at 1/2 tank when I looked at the vehicle again. ALWAYS MAKE SURE TO TAKE A PIC OF THE CLUSTER BEFORE AND AFTER YOU DROP OFF THE VEHICLE.

GABRIEL MARTINEZ 
Rating:
3.0

Customer did not leave a comment.

Carlos Gallegos 
Rating:
5.0

Customer did not leave a comment.

Marc Caraveo 
Rating:
1.0

Improve the after hours app. Better costumer service

Eliana Cortes 
Rating:
2.0

Customer did not leave a comment.

MIGUEL HERNANDEZ 
Rating:
3.0

No one gave me a combination code to return key

Veronica Hernandez 
Rating:
5.0

I would use that location again because the lady there is very nice and very helpful.

Dawlat Yassin 
Rating:
5.0

The process was easy and fast

Shannon Martinez 
Rating:
5.0

The staff was very friendly and helpful, wish other locations were Ike this one.

Christin Borski 
Rating:
5.0

Would be nice if there was XM and a cruise control. Other than that it was a decent ride.

Michael Smart 
Rating:
3.0

Customer did not leave a comment.

Sandra Longoria 
Rating:
5.0

It did the job I was needing it to do

Mike Fletcher 
Rating:
1.0

Area is dirty and feels unsafe. No after hours drop box, cost me 20 min trying to figure out what to do with key after being done with rental.

Aaron Ladner 
Rating:
5.0

Everything was super easy and convenient! Staff was friendly and had us out in minutes. Thank you for another successful rental experience!

ESMERALDA SABEDRA 
Rating:
1.0

I showed up to drop off truck at 555pm, location was supposed to be open until 6pm, but closed. No instructions as to what to do with truck or keys. Had to call main uhaul number for instructions, then they charged me for fuel when I returned truck with same amount of fuel I picked it up with.

brian wear 
Rating:
1.0

After completing online return the property manager told me she did not deal with uhaul. Yet that was address I was told to go to and the uhaul sign was clearly posted. WORST EXPERIENCE EVER!

Carol Turk 
Rating:
5.0

Ms.Sue is just wonderful,thank you so very much.,

Victor Uribe 
Rating:
1.0

The building is filthy and falling apart. The lady, Sue, is insanely slow and waited on every rent customer that came through door before finishing my rental. I was verbally told could bring truck back anytime on Sun. since closed, as long as there before Mon. morning. I was erroneously charged 2nd day rentals. Then after everything cleared bank and paid on 6th, I was charged an additional $149.90 on the 7th which I've had to file fraud on.

Sarah Mahan 
Rating:
1.0

Maybe the management there should actually use the email of the person who rented the truck and not some random person's email.

DINA LOPEZ 
Rating:
1.0

Extremely small office no supplies

Ernie Abbott 
Rating:
5.0

The gentleman was very kind . The truck was just right & price was great

Penny Bowden 
Rating:
4.0

Help them secure more space for supplies for sale such as boxes. More parking space and a bigger Uhaul sign would help too.

JAMES MCCULLY 
Rating:
5.0

Customer did not leave a comment.

Hassan Alsalman 
Rating:
4.0

Customer did not leave a comment.

Michelle Curtis 
No reviews have been submitted for this location.

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