Customer Reviews for Burgundy Pack And Ship
(U-Haul Neighborhood Dealer)

66 reviews

4 W Palisade Ave   Englewood, NJ 07631

(201) 569-4634

Office Hours

  • Mon-Sun: 8 am–10:30 pm

Services at this Location:

Contact Us

(201) 569-4634

4 W Palisade Ave
Englewood, NJ 07631

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–10:30 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best uhaul experience ever! So helpful and kind as always.

GRACE JUNG 
Rating:
4.0

Excellent

Kenneth Washington 
Rating:
5.0

Customer did not leave a comment.

Alexander Cordova 
Rating:
5.0

they were great. professional, kind and cool. thank you!

Danilo Powell-Lima 
Rating:
5.0

Customer did not leave a comment.

kimberly lutchman 
Rating:
5.0

Everything from the rental paperwork to the use of the vehicle went very smoothly.

Rick Schwartz 
Rating:
4.0

Customer did not leave a comment.

Eon Soo Lee 
Rating:
5.0

Customer did not leave a comment.

Haig Vartivarian 
Rating:
5.0

Make it possible to have paper application and receipt. It is difficult for me and perhaps others to do everything on phone/computer.

Lynette Terry 
Rating:
3.0

I was there at the location as early 7:55am and found the location closed. I contacted U-Haul customer service at around 8:18am to find out if the store would open or not and only then did the guy arrived to open the store. Take note that the guy didnt even apologize for opening late. I had to walk with him to get the vehicle at the parking lot. Totally unprofessional and definitely will not be coming back to this location.

Florentino Pascual 
Rating:
2.0

Put up a sign “U-haul”. The rented car should be brought to the location BEFORE the pickup time

Dimitri Liakhovitski 
Rating:
4.0

Customer did not leave a comment.

LATANYA JONES 
Rating:
4.0

Customer did not leave a comment.

John M Thomas 
Rating:
5.0

AWESOME

GREGORY CHRISTOPHER 
Rating:
5.0

David in burgundy is amazing! Super fast, very easy pickup and drop off. My first time renting got my boxes delivered in 5 hours and it was too ez. Signing up online was quick and getting the keys after couple of steps was easier. Will do this again! Driving almost 70 miles, cost me less than 15 bux on gas. Economic gas value!

David Binson 
Rating:
5.0

Customer did not leave a comment.

Jose Germosen 
Rating:
5.0

Customer did not leave a comment.

Florentino Pascual 
Rating:
5.0

Customer did not leave a comment.

Omid Houshyar 
Rating:
5.0

No comments

Johan Castillo 
Rating:
3.0

Customer did not leave a comment.

Jo Ann Marquez 
Rating:
5.0

Customer did not leave a comment.

Florentino Pascual 
Rating:
5.0

Customer did not leave a comment.

Andrew Allimadi 
Rating:
5.0

Friendly, efficient and quick service.

Evelyn Ortega 
Rating:
3.0

Passenger door was not fully sealed for the wind blowing wholike driving.Need to be fixed prior to renting Right side l signal not working.Very dangerous when driving at night in highway when changing lanes

Mamadou Malick 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE THOMAS 
Rating:
5.0

I was so happy to find a local store that was open on a Sunday!

Nicole Schielzo 
Rating:
5.0

Customer did not leave a comment.

Daniel Best 
Rating:
5.0

Nothing

Curtis Simmons 
Rating:
5.0

Great service excellent!

LAWRENCE THOMAS 
Rating:
5.0

Customer did not leave a comment.

Kirby Tan 
Rating:
1.0

This location is the most horrible location I have had the misfortune of dealing with. It is sketchy deli. They sit in the front smoking with friends outside of the store and they are extremely unprofessional. As soon as you pull up you will see a bunch of people sitting in the front with plastic chairs, smoking with cups on the ground. Everytime I rent a uhaul from this location it is a problem. ALSO, be aware, that when you rent from this location there is always a half a tank of gas. YOU will never get a full tank. I returned it with a half a tank as I received it and uhaul has charged me a fuel charge stating that it was a full tank when it was NOT, so evidently this deli store employees are driving the uhauls in between rentals. My experience yesterday will be the last time I ever deal with these unsavory people at this deli. I specifically told the owner I would be returning the van at the location either late or in the morning and he said "fine". When i returned it late the store was close and i left the uhaul with the keys in the van in their parking lot. The owner or manager of the deli just called my telephone screaming in my phone at me for leaving it after hours and said he told me earlier not to leave it which is a blantant lie. Im afraid to ever interact with this location again because he sounded very threatening if I were to ever go to that location again. This particular location has VERY UNSAVORY characters. STAY AWAY from this location unless you want to be subjected to verbal abuse and deal with unsavory/unprofessional characters. Uhaul needs to monitor locations like this and fix the flaws in their mobile check-out and check-in. I rent from uhaul frequently and Ive always try to avoid this location at all cost but i had no choice this holiday But I will NEVER rent from this location agakn and you should NOT either! STAY AWAY!

ELISA FRAGHER 
Rating:
5.0

Customer did not leave a comment.

Jeff Chinman 
Rating:
5.0

Customer did not leave a comment.

SAHILLY COLON 
Rating:
5.0

Customer did not leave a comment.

SAHILLY COLON 
Rating:
5.0

very convenient - open long hours - great staff

Victor schabes 
Rating:
5.0

Don’t add insurance to my contract without discussing it. I made this reservation through your 800 number and the representative added a $50 CDW charge which my original online contract did NOT have. I am disputing that charge.

Karl Manser 
Rating:
3.0

Customer did not leave a comment.

CABLE Pyen 
Rating:
5.0

Customer did not leave a comment.

Gary Albanese 
Rating:
5.0

Customer did not leave a comment.

angelique trusdale 
Rating:
5.0

Store owner very pleasant and friendly. AAA+

Kirby Tan 
Rating:
5.0

Everything was ok.

Berthe Rene Luke 
Rating:
5.0

Customer did not leave a comment.

YANG LEE 
Rating:
5.0

Customer did not leave a comment.

Jordan Keyser 
Rating:
5.0

The service I received at this location was great! They made it very quick and easy for me to get the trunk and be on my way.

Jordan Keyser 
Rating:
5.0

Really good service fast and easy

Haris Calderon 
Rating:
5.0

Very pleasant to deal with, on time and good service.

Hugo Pua 
Rating:
5.0

I am well please of the service

RODOLPH BURKE 
Rating:
4.0

They did not ask if we needed furniture pads. I did ask for them

dona FISCHER 
Rating:
5.0

Very courteous and efficient service.

Barbra Fishman 
Rating:
5.0

Customer did not leave a comment.

Kyungjoon Lee 
Rating:
5.0

Customer did not leave a comment.

Jessica Sabat 
Rating:
5.0

Customer did not leave a comment.

IN CHOI 
Rating:
5.0

A small dealer, but perfectly located in the center of Englewood. Pleasant, helpful people. Good prices.

Laird Kelly 
Rating:
5.0

Customer did not leave a comment.

Andrew Glatzer 
Rating:
5.0

The whole process was very smooth and simple ant the folks at Burgundy were very helpful.

Louis Milea 
Rating:
5.0

Customer did not leave a comment.

REJI PAUL 
Rating:
5.0

Customer did not leave a comment.

Benjamin Cohen 
Rating:
5.0

Very pleasant, efficient and helpful staff, felt like family 5*****

MERILYN MAKUWATSINE 
Rating:
5.0

My non comment above this location

Victor Montanez 
Rating:
5.0

Love the service and the van was amazing

VIANETTE FERNANDEZ 
Rating:
2.0

I ordered a dolly for this rental & none provided. Very difficult to find location. And agent was not good with English. The worst experience was having to provide all info on line & taking photos of my license . Totally unacceptable & only added further delays to a rushed schedule, in addition to having to run to another U haul office to get a dolly.

Stan Skalkos 
Rating:
5.0

Customer did not leave a comment.

leslee Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Guillermo Diaz 
Rating:
5.0

Great and convenient location. Very polite people.

Julian Gaviria Giraldo 
Rating:
5.0

Customer did not leave a comment.

Michael Foster 
Rating:
5.0

Great experience!

Angelina Rivera 
No reviews have been submitted for this location.

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