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Original drop off location was bought out and would not accept the U-haul. Sent to this location. They did not check in the U-haul for 5 days. The U-haul appeared lost in the system--very poor.
They changed my pickup and drop location to a place about 45 min away from my house. I reserved a trailer about 10 min away. The rental was 29.95 I ended up paying 83.95.... no explanation of why the price increase. Going to use Penske next time.
The trailer they gave had a leak and they mattresses I was moving arrived wet in one corner, plus They didn't have all the equipment on site so I had to call the reservation department to ask where I could get the rest of the equipment. They sent me to a location that was 15 miles away, when I arrived they didn't have the equipment for rent, so I ended up buying something I didn't need. Poor customer service.
excellent service 10 minutes and i walk out with my truck ready to move the stuff
Great service
N/A -- Excellent Overall Experience
Everyone was very pleasant to work with.
This location was About 25 minutes late opening . So to start this place needs to adhere to their hours of operation. Employee not helpful and unprofessional. Will never return to this location.
We dropped the truck off after hours, so I do not know how this location is. We were tired and frustrated just ready to drop the truck off!
It all went very well. No problems.
Great help
Posting signs for easy access.
I'll start by admitting that I made the reservation only 2-3 hours before picking up the trailer. When I arrived, they could not find the reservation. While I was there I got a call from U-Haul asking to confirm my reservation. I don't know if the rep has limited English or not, but she had a hard time understanding I was already at the facility to pickup. Finally I guess she approved the reservation because they were able to find it. The trailer had a piece in the lower-right corner of the front (hitch-side) that was hanging down, and some damage where the metal (fiberglass?) meets the bottom frame. I disputed the existing photo in the walk-around and submitted a new one. All in all not a bad experience. Just not as smooth as normal. Bunting Marine employees did great.
These people are amazing.... with the stress of everything going on in the world today... and the burden of moving, they were extreamly helpful. As this location also has a marine parts store I was at Home the minute I walked through the door... I have a boat. Best rental experience I've ever had.
5 x 8 trailer was dirty. It had not been swept out.
I have no problem with the location or personnel. My problem is that I was billed two times, one for $90.87 and one for $90.20. I called 800gouhaul number, waited 7 minutes for an answer. A women answered and asked how she could help me and when I told her I was billed twice she hung up.
The people are so nice and helpful. I will rent from them anytime!
Excellent service as always
Not a thing, great courtesy and helped line up trailer for me and everything. Very nice!
Supper friendly staff. I would rent from this location again. Thank you.
For Uhaul rates in general, $.99/mile seems excessive, especially since gas is refilled by the customer prior to turn in and a rate for the vehicle type is charged per day. This a concern directed at Uhaul as a company, not a concern or complaint with the specific rental location. The rental location was extremely fair in the options they provided when other issues arose with 3rd parties.
I was given excellent customer service and the truck was easy to drive and almost new. It had excellent mirrors and a back up camera that helped me a lot. I strongly recommend renting a UHaul from this location, and if you need boat repair or supplies, I am sure you will receive the same level of quality I experienced!
Thanks for the rental!
Didn't have funiture cover or quilts to cover my furniture .
I have in the past recommended them to other friends because of thier good service. Will rent from them again. Thanks U-Haul Barry Brelsford
Again your computer system failed, they were very suprised I was dropping a trailer off!
Good price, great service!
Very easy & efficient people to work with to rent equipment.
The staff was extremely helpful and friendly!
Neither Bunting Marine or Texas Barrel Supply can do anything to improve, both performed admirably. The U-Haul rental system is the worst system for renting equipment I believe I have ever seen. Evidently the U-Haul Family children must all be Lawyers and be involved in the family business. I am sure many more rentals could take place daily if business could be transacted more quickly and more confidentiality ( too much needless and personal information required). However if you think you need to continue this line of processing information for a simple rental of equipment, you probably need to consider a blood sample for DNA purposes in any future application forms. In short - I will not be renting any form or fashion of equipment in the future from U-Haul. Max Bradshaw Como, Texas 469-642-4396
Truck clean and in good condition. Friendly, fast service. Might tell the lady that works with you that its .99 per mile, not .89
Everything was great. Thank you so much.
Nothing the entire process was quick and easy
The people at this location we're super helpful! I feel like I ONLY want to rent from them! Made my experience a GREAT ONE!
Not a thing! Great service .
Very easy to get access to a truck when everyone is closed. I had to move at a last minute notification on Christmas Eve. Uhaul was there for us. Thank you Uhaul and Bunting Marine of Wylie Texas. Best Regards , Ray Grant
The windsheild wipers we old and during my travel it was raining/snowing and they were not very useful in clearing the windshield.
These guys took the time to explain the use and answer all the guestions I had. Thanks, GREAT JOB
They were great!! Thank you U-Haul!!
Customer service was great! I will recommend
The vehicle I had leaked bad and damaged some of my belongings.
The checkin process took over 30 minutes and we had the location of the rental changed on us. The online reurn process did not work. Was on hold for over 15 minutes with cutomer service. Equipment was good except rear right sode brak light was out.
Bunting marine and their staff are great
