Customer Reviews for Bullfrog Mart Stop LLC
(Distribuidor de U-Haul del vecindario)

131 comentarios

6861 US Hwy 51 N   Horn Lake, MS 38637

(662) 349-3723

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(662) 349-3723

6861 US Hwy 51 N
Horn Lake, MS 38637

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

Replace the battery in this truck. We had to call for roadside assistance twice because the battery was dead. Each time they had to jump start it.

Norman B. 
Clasificación:
5.0

Fast and smooth.

Meschelle B. 
Clasificación:
5.0

Nothing! Was a very pleasant experience. People very helpful, truck was great.

Wendell B. 
Clasificación:
1.0

The truck was not clean inside, the windshield was not visible. When we turn the vehicle on it was loud. We asked what it drivable and he said yes, it was the catalytic converter and loaded he left. The heat did not work so therefore the windshield had to be wiped for visibility. It was just horrible. Convenient but horrible condition. We had no other choice or would have not rented.

Gerthania L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia R. 
Clasificación:
1.0

PLEASE READ!!!!!!!! Rude, racist and poor customer service!!! The parking lot has pot holes that your car can sink into for starters! My experience went VERY bad! First off, the clerk asked for my last name and I gave it to him. Next, he asked for my credentials and then denied my rental, after I told him that I had made specific reservations online with a U-haul rep and I explained my situation to him as well. The clerk still denied me as I told him that I asked U-haul on the phone "Can I make this type of reservation?", which was done a week in advance. I went outside and called U-haul and the sweet lady made the adjustments on my reservations, so I kept her on the phone and went back into the store and the guy STILL did not want to reserve me the unit! U-haul demanded to this guy to rent the auto transport to me. After he was going back and forth on the phone with U-haul, he gets VERY ANGRY and storms out the rear door and he didn't ask me to walk with him but yet I had to ask this guy, "What are we doing?" Next he said "Back up here" and I did, so he hooked up the unit and walked off. Now here are the problems: * He never walked around the unit and check for issues i.e. flat tires, missing lights, missing chains, straps or damage equipment. * He never went over any safety issues or concerns. * He never checked the unit to see if it was safe for me and my family to use (What if we had an accident for providing me unsafe equipment to drive? Negligence). *Nor did he say "Thank you and drive safe". I was glad that U-haul texted me a link to provide any damages or missing parts because chains were missing, lights were burned out, and the tag was bent. I took pics and uploaded all of this to the U-haul website. After I returned the unit, I walked inside and gave him my last name and he walked out the rear door of the building and unhooked the unit and said "That's it". I had to ask the guy what about my receipt and if he wanted to walk around the unit to check it, and he said "No need to" and kept walking. I encourage anyone who read this, PLEASE go somewhere else!!! There is enough problems in the WORLD and this doesn't have to be added to the plate. Go to Home Depot and rent from Penske as HD is a preferred rental provider for them. Those guys are great up there and they will help you and explain to to you how to operate any equipment that you rent. BTW, after the RUDE GUY said that he was not going to rent me the equipment, I called HD and they told me that they will rent me something and will wait on me, if they needed to.

Alrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilla R. 
Clasificación:
5.0

Very courteous and friendly staff, very helpful, especially Katie

BARRY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane W. 
Clasificación:
5.0

Katie was especially helpful and very friendly and courteous!

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
3.0

El cliente no dejó un comentario.

BLHETIA B. 
Clasificación:
2.0

Making sure the truck is clean and ready for rental. Having all the equipment in stock to accommodate customers who are moving in town as well as one way.

Sammie J. 
Clasificación:
3.0

The truck wasn't all that clean once I actually got inside, ready to go. Also, the location forgot to put my appliance dolly that I ordered as well in the back of the Uhual. Overall, the truck ran nice didn't have any issues. I have history using you guys and haven't had any problem before until reserving on a closed day using my mobile to find the errors that I did.

Chase N. 
Clasificación:
3.0

Need to pave the driveway. Potholes everywhere

Tomeika L. 
Clasificación:
5.0

Great customer service at this location . I have been to the pepper Chase location in Southaven Mississippi that place is a joke no one behind the counter really wants to help you at all

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARGUSTA W. 
Clasificación:
1.0

I returned the rental and put gas on it. They still charged me for gas and another day. I will never rent from you all again. I reserved 1 dolly and 1 appliance dolly. They had both but said they could not rent 1 of them to me. I checked in online and still had to wait forever to get my rental. And I will not be paying those extra fees you are trying to talk on my bill.

Starr F. 
Clasificación:
5.0

Very friendly! Great rental!

Christopher M. 
Clasificación:
5.0

bullfrog station great service

Deanthony L. 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA A. 
Clasificación:
1.0

The truck you couldn't get the key out and the transmission was slipping. The tow dolly I could not use because the strap was twisted and the fender was about to fall off. I called the representative the Rab rent the truck and dolly from he was very rude and said it looked perfectly fine when he had it.I took video of everything. I asked for the sales person a refund on the tow dolly he said now. I've tried calling for three hours straight on hold waiting for the next representative for someone to come out and fix the tow dolly no one ever answered. Wow!

Lee V. 
Clasificación:
3.0

If someone has a trailer/auto transport, I'd suggest them another location. I've paid over 3K for my uhaul & that's not counting the amount of dollars I've spent on gas. My pick up location, they've hooked my auto transport up as they were supposed to. When I got to my drop off location, they made me unhook it myself. I didn't feel like driving to the next location, although, it was upsetting I had to do a mans job that he gets paid to do. Especially after the long 2 days of driving I had to do coming from Jersey to Mississippi. For ACTUAL improvement, this location shouldn't even accept any sort of trailers because if they continue to, understand you'll have to hook it up & unhook it yourself.

Denisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENENA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
1.0

At the last minute, my reservation was split into two different locations across Memphis/Southaven. The man managing the U-haul services at this location called me last minute--after I confirmed with my original pick-up location that pick-up at 6:45 would be okay-- to say he was leaving at 6:30 pm and would give me until 6:40 before he left (LAZY! They don't close until 7). The woman managing a pick-up location in Memphis where we got our 26' truck was late arriving for our pick-up even though, as before, we confirmed the pick-up time and location before arriving. I felt like I was inconveniencing these folks instead of the other way around! By far the most frustrating u-haul interaction I've ever experienced!

Breaune C. 
Clasificación:
3.0

Way too man drug parafanalia and sex aids in the store. See pills, Marijuana pipes, etc...

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyanka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto A. 
Clasificación:
1.0

GO SOMEWHERE ELSE!

Tiffany P. 
Clasificación:
1.0

They was rude the truck was a piece of junk the check engine light was on you had to fight to get door to shut they You had to mess with the key to get it trun on I was to keep it for 24 hours it was back by 7:00 that day we didn't even finish moving with it I got sick of fighting with it

Christi M. 
Clasificación:
2.0

Felt pads were not clean when i picked them up, stored on top of outdoor ice chest. The bigger problem is with Uhaul overall- I made a reservation, for which I received an email confirmation with reservation number, and flew to Memphis on good faith that my reservation would be honored. On my way to pickup truck, I was told that I wasn't scheduled to pickup and they didn't have a truck for me. When I finally reached someone from the regional office, they told me there was only one truck available in the region- in Horn Lake Mississippi, not in Memphis. I guess I got lucky there was that truck available. I guess if it wasn't, I would have flown to Memphis at great expense, for no reason. Uhaul needs to get its shit together.

Wendy K. 
Clasificación:
5.0

Tony was great.

daria S. 
Clasificación:
1.0

The equipment had OIL and TRASH DEBRIS in this open trailer. I use it to move furniture including mattresses some of which was soiled.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

lessie W. 
Clasificación:
5.0

Everyone there was friendly and helpful. I would recommend them to everyone. Great place to deal with.

Jackie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
3.0

Communicate with the location to make your availability matches their availability. I requested 6hrs over the phone and location only gave me 3hrs takeout or leave it.

Deanna H. 
Clasificación:
4.0

Explain the process a little better and be more open to helping the customer

Andrew P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ferdinand O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bonnie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ferdinand O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bylincia B. 
Clasificación:
2.0

The people that were there were great , But I had to get a smaller uhaul because the one they had was broken so I had to spend more money on the miles then what I would have spent if I would have got a 26 foot uhaul .the lady's there we really nice

Amanda P. 
Clasificación:
1.0

Will never use Uhaul again. Had to go to 4 different locations to get the equipment I needed. Each time there was greater than an hour wait. Additionally, I had to get my dad to strap down my truck to the trailer because no one would do it at any of the locations I went to. Uhaul is truly a shit company and I will never use them again.

William C. 
Clasificación:
5.0

They Manager and The other guy with him was really great and knew how to Do Customer Service i would go there then anywhere else for sure!

Kevin S. 
Clasificación:
1.0

Truck old and not mechanically maintained.

Joseph P. 
Clasificación:
1.0

This is in a different state than where I wanted to pick up my Uhaul truck. I wanted to pick up my Uhaul truck 5 minutes from where I needed it, but was notified 2 hours in advance that my reservation, which I booked a month prior, was being moved to a different state 40 minutes out of my way. They did not have the extra equipment I needed such as rope or the moving blankets that were in my reservation. So after having being inconvenienced and going to A DIFFERENT STATE to pick up my moving truck I then had to go to the place where my original reservation was to pick up extra equipment. Nobody was apologetic or trying to help or work with me through this inconvenience.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eboni T. 
Clasificación:
1.0

The. People there changed the gas settings to more than what it originally showed.and charged me more..

Leon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEBASTIN L. 
Clasificación:
3.0

Need more employees.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

Everything should remain the same. This was so friendly. I really enjoy this service and the people attitude

Ernastine F. 
Clasificación:
5.0

All the works has that southern hospitality. Thanks 😊

Jennifer C. 
Clasificación:
4.0

Upgrade

Scotty P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christi J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
3.0

The store manager forgot to finish checking me out. Waited in parking lot for almost 30 minutes and went back inside store to find out what was taking so long. He apologized that he forgot I was outside with trailer to have it checked in

CRAIG B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
5.0

I move frequently with my job and this was by far the quickest and easiest move I have had, from picking up and returning the truck to the friendliness of the staff. I will only this location now for moving.

Carolyn L. 
Clasificación:
5.0

Nothing it was excellent

Gene M. 
Clasificación:
5.0

They were super awesome and a joy to work with. Let me keep my car there while I had to drop stuff off

William G. 
Clasificación:
1.0

Didnt get my deposit back because i used a card

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Good experience, friendly customer service.

Tyson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric P. 
Clasificación:
3.0

Clean the vehicles was told by the representative that he did clean them often

Bernard P. 
Clasificación:
3.0

El cliente no dejó un comentario.

eric M. 
Clasificación:
1.0

Never will rent from this pace again.. was charge for something i didn't ask for and was told he cannot refund it unless he started over and returned what he already charged to my card and swipe again. I told him not to because simply while moving no one wants a bunch of holds on their card. He is busy running his gas station all while talking to his family and customers. I feel that's how the mistake was made. Then it's COVID and NO ONE HAD A MASK ON. The trucks were visibly not clean. Next time I'll go to a real haul location

Natasha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREYANNA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

judy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dezie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Transaction went superb, will be calling them again.

Vikramjeet S. 
Clasificación:
5.0

No comment I'm very satisfied. Thank you so much🙂

Latunya M. 
Clasificación:
1.0

Customer service was terrible. Truck was nasty with broken pots in the box and cigarette ashes all over the dash and steering wheel, and trash on the floor. The trucks fuel level was also a quarter tank lower than they indicated which cost me about 10 dollars more than it should have in fuel because u-haul would have charged me had I not filled it back up to the level they wrote on the paper.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iesha P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mack S. 
Clasificación:
4.0

Good service, helpful, no mask for protection and prevention.

KENNY E. 
Clasificación:
2.0

The person was nice but the truck NEEDS TO BE CLEANED!!!

Juan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor Alexa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy N. 
Clasificación:
5.0

Very professional and I will hire them again

JEFF L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

dont know

christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashonda B. 
No se han enviado comentarios para esta ubicación.

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