Customer Reviews for Build All Lumber
(U-Haul Neighborhood Dealer)

235 reviews

13204 Fawn Lake Rd   Crosslake, MN 56442

(218) 692-4024

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(218) 692-4024

13204 Fawn Lake Rd
Crosslake, MN 56442

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas Gillard 
Rating:
5.0

Customer did not leave a comment.

Jessica Hite 
Rating:
5.0

Best customer service I've ever had for my U-Haul rentals. Highly recommended!

Scott Aamodt 
Rating:
4.0

Lower your prices for extra mileage. One dollar per mile seems a bit steep.

Mark Daly 
Rating:
5.0

U-Haul employees were very helpful and friendly. I appreciated being able to drop off the truck at a U-Haul location near me.

terry rathmanner 
Rating:
5.0

This business great, tried uhaul in Walker on Town Hall Rd and never again, promise me one thing try to give me another when questioned about it the guy good rude and disrespectful. I bye new before renting anything from them

howard lambert 
Rating:
5.0

Customer did not leave a comment.

JODY PERRINE 
Rating:
5.0

Nice young man, sorry I didn’t catch his name. Very pleasant.

David DeCambaliza 
Rating:
5.0

Everything was quick, easy, friendly, thank you.

KIMBERLY TYL 
Rating:
4.0

Customer did not leave a comment.

Jill Boyat 
Rating:
5.0

Customer did not leave a comment.

Leo Zubryckyj 
Rating:
4.0

Great customer interaction and very efficient in processing the trailer return and reviewing all the additional charges as I had to keep the trailer longer than I originally reserved for. Fast and courteous service at this location.

Leo Zubryckyj 
Rating:
5.0

Customer did not leave a comment.

Ronald Prekker 
Rating:
5.0

Customer did not leave a comment.

Sheila HELLER-MARTIN 
Rating:
5.0

Customer did not leave a comment.

Lael Dornseif 
Rating:
5.0

Since we returned the rental truck on a Sun morning when the business was closed, we did the self-return option. The location was easy to find, and the facility looks brand-new from the exterior. Parked the truck with the other vehicles and followed the step-by-step directions provided via a link sent by text. Super easy to complete, locked up the truck and put the keys in the dropbox. Would definitely use this location in the future.

Kathy Graeff 
Rating:
5.0

The staff was awesome!

Colin Terras 
Rating:
5.0

Customer did not leave a comment.

Steven Myrvold 
Rating:
5.0

We rented a 6x12 which was perfect for our needs. It would be nice if this size trailer had a jack stand it is too heavy to lift off for a person and even two of us struggled. Trailer pulled well and everyone was very nice and helpful at this location.

Kim Hakensn 
Rating:
5.0

Shorten the chains a littles the trailers, they are to long.

jammie braden 
Rating:
4.0

Customer did not leave a comment.

David Rogers 
Rating:
5.0

Customer did not leave a comment.

RODNEY OLDENBURG 
Rating:
4.0

Customer did not leave a comment.

KATIE MORFORD 
Rating:
1.0

Lockbox did not work at first location. Second location took 8 different codes on 3 lockboxes to open. Then is took and hour to dig the truck out and get it ready to drive

Randy White 
Rating:
5.0

Customer did not leave a comment.

Brian Krueger 
Rating:
5.0

Customer did not leave a comment.

Teresa Fiedler 
Rating:
5.0

Customer did not leave a comment.

Teresa Fiedler 
Rating:
3.0

Customer did not leave a comment.

JOHN MILLS 
Rating:
5.0

Nothing i can think of

RENEE RANSOM 
Rating:
5.0

Customer did not leave a comment.

Kevin Switala 
Rating:
5.0

Great customer service.

David Thompson 
Rating:
5.0

It was easy to rent, very clean, great communication, when I brought it back I didn't have time to sweep it out and the wonderful gentleman there said not to worry, he will take care of that, no charge. I will definitely use them again and highly recommend them!!

ROBYN KIELSA 
Rating:
5.0

Customer did not leave a comment.

DAVID KESTNER 
Rating:
5.0

Customer did not leave a comment.

DIANE CRAWFORD 
Rating:
4.0

Customer did not leave a comment.

Dorothy Naples 
Rating:
4.0

Customer did not leave a comment.

Dan Edblad 
Rating:
5.0

Customer did not leave a comment.

Douglas Olson 
Rating:
5.0

Customer did not leave a comment.

Russell Miner 
Rating:
5.0

Fast and easy check-out and check-in. Best customer service in the Brainerd lakes area!

Gordon Bobbe 
Rating:
5.0

Customer did not leave a comment.

JODY PERRINE 
Rating:
3.0

Customer did not leave a comment.

SANDY JAMESON 
Rating:
5.0

Customer did not leave a comment.

Cindy Eklund 
Rating:
5.0

Have used this location three times in the past few months with self check in/out. Location is great 👍 Would be nice to be able to do the self photo and DL photo within 24 hours before so I could have used wi-fi.

CANDACE PRIGGE 
Rating:
5.0

Customer did not leave a comment.

Donald Abbott 
Rating:
5.0

Customer did not leave a comment.

Teresa Fiedler 
Rating:
5.0

Customer did not leave a comment.

Terry Palmer 
Rating:
5.0

Customer did not leave a comment.

Katrina Andjuar 
Rating:
5.0

Customer did not leave a comment.

Bob DuChene 
Rating:
5.0

Customer did not leave a comment.

Joel Running 
Rating:
5.0

I didn't catch her name, however the girl at the front desk was very helpful and knowledgeable. Making the process easy

BRAD LUND 
Rating:
3.0

I got charged overage of miles because the drop off location had changed. I would give an overall experience for this rental a 2 out of 5 stars at best. The entire process was a hassle and will be looking elsewhere if i need to rent again

Nikolas Thompson 
Rating:
5.0

Efficient and friendly service! Thank you!

Gordon Bobbe 
Rating:
3.0

The truck exhaust needed to be replaced The check in process was slow I had to load the dolly and blankets and get the truck from a muddy parking lot The the truck should have been ready

CALVIN MEYER 
Rating:
5.0

Great experience! Check in went smoothly. Equipment was in great condition.

CANDACE PRIGGE 
Rating:
5.0

Customer did not leave a comment.

Candace Prigge 
Rating:
5.0

Customer did not leave a comment.

Tom Christenson 
Rating:
5.0

Customer did not leave a comment.

TROY OSBORN 
Rating:
5.0

Customer did not leave a comment.

kate stangel 
Rating:
5.0

Customer did not leave a comment.

Lindsay Paulson 
Rating:
4.0

Customer did not leave a comment.

Mitch Swaggert 
Rating:
5.0

Even for off-hours drop, staff was helpful and everything was well-marked and easy.

Brett Franks 
Rating:
5.0

Customer did not leave a comment.

Katie Morford 
Rating:
5.0

Customer did not leave a comment.

James Slankard 
Rating:
5.0

Customer did not leave a comment.

Paul Stordahl 
Rating:
5.0

Increase supply of 6X12 covered trailers. I had to drive over 50 miles to pick it up! Also, I think maintenance of the trailer could be improved - wheels were rusty and should be replaced or repainted.

rocklon chapin 
Rating:
4.0

Customer did not leave a comment.

Michele Williams 
Rating:
2.0

Customer did not leave a comment.

Robert Henrikson 
Rating:
5.0

Staff was super friendly and very helpful. Was on my way in no time at all.

Karen Kittel 
Rating:
5.0

Customer did not leave a comment.

THOMAS EIDENSCHINK 
Rating:
5.0

Customer did not leave a comment.

KYLE NELSON 
Rating:
5.0

Customer did not leave a comment.

Jeff Worthington 
Rating:
5.0

Customer did not leave a comment.

JASMINE GREENLUND 
Rating:
5.0

Helped me solve my problem!!!!!! ✅

HOWARD HAWORTH 
Rating:
5.0

First time user of app and rental process with no onsite support..... a positive experience. Location was good. All good.

Thomas Eidenschink 
Rating:
5.0

They were really friendly, and professional!! Will come back!!

ANITA MOODY 
Rating:
4.0

Having to drive an extra 6+ hours to pick up a truck I reserved months ago to pick up in Plymouth, MN was OUTRAGEOUS! Don't blame it on Covid, your scheduling department is totally incompetent! The people at Build All were great, but I shouldn't have had to spend an entire day driving adding to my long drive from Minneapolis to Broomfield CO.

Robert Potter 
Rating:
5.0

The truck I rented didn’t have a loading ramp. Could have used one. Truck was comfortable and easy to drive.

MICHELE SMITH 
Rating:
5.0

Need more attention to cleanliness of the cab.

Roger Beaubien 
Rating:
5.0

Customer did not leave a comment.

Michael Porter 
Rating:
5.0

Customer did not leave a comment.

STELLA HOFRENNING 
Rating:
3.0

The left rear driving light did not work on the trailer. It was so bright that day neither all build or I could see it. I asked for a location in Peoria she couldn't find, but was there the day before when I was registering. I rented in Pine river 30 minutes away but had to pick up in Crosslake about an hour away.

BOB BROPHY 
Rating:
5.0

Customer did not leave a comment.

William Glenn 
Rating:
5.0

Customer did not leave a comment.

mark erickson 
Rating:
4.0

Let customers know about gas charges before they leave.

LYLE ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Jack Sandahl 
Rating:
5.0

Samantha was awesome! Thank you for your help!

PETER Ketchem 
Rating:
5.0

Customer did not leave a comment.

Thomas Swenson 
Rating:
5.0

Customer did not leave a comment.

Thomas Schwieters 
Rating:
5.0

Customer did not leave a comment.

DAVID OTTE 
Rating:
5.0

Customer did not leave a comment.

Jayme Knapp 
Rating:
3.0

This is a lumber yard. Dropping off a trailer is a do it yourself park it unhook and go in to tell them you did it. They check it in later. Beats driving further to go to a dedicated U-Haul store.

craig CRAIG EUGENE BRIDGE 
Rating:
5.0

Customer did not leave a comment.

RONALD SMITH 
Rating:
5.0

Customer did not leave a comment.

Darin Coleman 
Rating:
5.0

Customer did not leave a comment.

ANDREW STRANDJORD 
Rating:
5.0

Customer did not leave a comment.

ANDREW STRANDJORD 
Rating:
4.0

Customer did not leave a comment.

Eugene Kirk 
Rating:
5.0

Customer did not leave a comment.

CONOR HESCH 
Rating:
5.0

Customer did not leave a comment.

Andrew Strandjord 
Rating:
5.0

Customer did not leave a comment.

Gary Schwieters 
Rating:
5.0

I was very satisfied

CAROLINE KINGSLEY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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