Comentarios de los clientes para Buffalo Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Buffalo Storage

Clasificación general:

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Gregory R.
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El cliente no dejó un comentario.

SHALAWNDA "SHAY" MARIE H. | Overall Experience |
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Best Storage Location in Las Vegas!

Ginger V.
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El cliente no dejó un comentario.

KURT HUNT S.
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Nothing. Kelly was very helpful and got me in and out quickly and efficiently. Thank you.

TAMI M.
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El cliente no dejó un comentario.

Jesse F.
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El cliente no dejó un comentario.

Arpad L.
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Great customer service

Richard H.
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El cliente no dejó un comentario.

DELLA MARIE C.
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El cliente no dejó un comentario.

Yingchao Z.
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booked everything through the phone, only to find out the trail is not available at the location. sent me to 3 other locations and charged me twice. unbelievable.

Michel G.
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El cliente no dejó un comentario.

MICHAEL L A.
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Easy process.

Raymond G.
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Very difficult to get the key if using after hours pickup. It took me 2hours To get the key and I lost money paying 5 movers for Two hours each person. Bad business!!

William R.
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The interior of the truck was absolutely disgusting. There was spilled drink residue in every cup holder, storage space and dash. Personal item from the previous renter was in the cup holder. The windshield was so covered in bugs that I had to stop immediately upon pickup to clean it. Vehicle also was displaying intermittent ABS and traction control alerts.

Chin Y.
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Get new employees at this location 3925 s buffalo the employees were unbelievably rude and I felt Threaten by one of the employee he was Swearing at me while he was smoking front of my face almost had to call the police

FABIAN V.
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Please let me know if you received my total dissatisfied experience reply I send today at 1:30 pm today 10/08/20 with comments in regards to interaction with Douglas Morris and Uhaul incident complain filed on 10/06 /20 with customer service manager Valerie # 2893530

Jimmy E.
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Fast and friendly staff.

Latoya Denise W.
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El cliente no dejó un comentario.

Martin D.
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Thank you

Levi P.
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El cliente no dejó un comentario.

TRAYAN BORISLAVO T.
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El cliente no dejó un comentario.

Peter S.
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El cliente no dejó un comentario.

Michelle S.
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The contactless did not turn out that way which was a bummer. Contacts should be gathered and verified in advance. Because it was at check in, it caused a delay and required me to go inside.

FRANK EUGENE D.
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El cliente no dejó un comentario.

Natasha M.
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I was unaware of the lockbox until calling another uhaul location. This held up my move by an hour. Also, the truck had terrible alignment and was difficult to put in gear after reverse.

CHRIS ALLEN F.
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The ford van was one of the best I've driven. Customer service was great.

Brian H.
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El cliente no dejó un comentario.

MARTIN JOSEPH D.
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Trailer had a good amount of dirt in it. I did have to sweep it out before use. Other than that, everything was perfect. Employees very helpful.

Lionel M.
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This was the worst moving rental experience I have ever had. I showed up for my reservation on time at 9:30am and was told the truck wasn't in yet. I waited until 4pm. I waited 7 hours and was told several times that that they were on there way With the truck. Extremely frustrating because it caused me to push back my very time sensitive move and forced me to reschedule several appointments. Unbelievable and unacceptable that my reservation was confirmed and then there was no truck. On top of that they wouldn't let me use the bathroom and I had to walk to another business to use a restroom. They also didn't have all the packing blankets I ordered and I had to get more from another location. I was given a discount on the reservation but I don't think that it made up for the unprofessional experience.

KHAMDY S.
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each time friend me moved again needed rent a Uhual

jung L.
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El cliente no dejó un comentario.

SANDRA S.
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El cliente no dejó un comentario.

Austin R.
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This was a good experience with no hitches (pun) and the company was very attentive to giving us a location for the 15 foot truck since our original choice did not have one. However, they changed the location from the second one they gave us the day of pickup saying that size truck was not available after all at that one due to a late return. We liked Buffalo Storage and found them helpful and professional, excellent actually. However the second one they had assigned us to called saying he was waiting for us with the truck (it was totally available, there was no late return and they had not informed him they had reassigned us). So someone was confused at the corporate company although it worked out fine for us. In retrospect I would call the assigned place the DAY of pickup even though they say not to just to make sure everything is set up and check any changes with the old location and the new location.

James V.
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Keep making me happy.

Melissa N.
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El cliente no dejó un comentario.

ruth C.
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El cliente no dejó un comentario.

SANDRA S.
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2nd time I have used the location. Always very helpful. I will use again.

MIGUEL G.
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Very clean, I like the storage because it is not hot inside it is safe too.

Javane S.
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El cliente no dejó un comentario.

Rachael P.
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Lot was a bit crowded

mike D.
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Nothing very good service.

Zahra N.
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El cliente no dejó un comentario.

Ernest S.
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El cliente no dejó un comentario.

KEVIN WILLIAM F.
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El cliente no dejó un comentario.

Dominick C.
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Thank you for your quick service, and great customer service!

Michelle K.
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Extremely helpful and great additudes😁

BRIAN S.
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El cliente no dejó un comentario.

Victor C.
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Provide a more accurate service. I paid for a furniture dolly i was never provided causing me to take longer than needed to move my stuff and damage some of my stuff. I called the location and asked if the furniture dolly would be in truck when i picked up they said yes so i proceeded with my rental online and turns out they never even had furniture dollies in this location. I put down i didnt agree with charges when dropping off truck said id hear from someone from uhual within 48 hours which i never did.

Judith F.
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I couldn't pick up the keys earlier than opening, using my phone, because your system couldn't find my location. Tried several times, finally called and,after a 20 minute wait, was told it was their system and not my phone, then got put back in the queue and after 30 minutes, was disconnected. Had movers there paying them $125 per hour. Didn't get the truck until 10:00, so it cost me $250 just to wait because your system didn't work. A lot of good it did me to pay ahead and schedule to pick up the truck at 8:00! But once the store opened, Manuel helped me get on the road asap.

LAIN ETHAN M.
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El cliente no dejó un comentario.

FREDDIE A C.
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El cliente no dejó un comentario.

KERRY S P.
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Excellent, The vehicle was clean and ready for my use, I couldn't asking for any better. I would highly recommend.

Karla M.
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It's all about customer service right? The guy on the store had the worse attitude. Not all of us are used to an app to rent uhauls. I don't know how to check in the proper way or turn it truck using the app. I don't know I was gonna need pictures. I dropped the key before I took the pics. And I went back in. He got upset because I needed the key out of the drop box. I was holding the door for him. While he was getting the key out for me. He told me to “shut the door” I apologized for the inconvenience. But having an attitude for customers it's not a way to recommend a place.

Michael P.
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Personnel are efficient and friendly. We will recommend and do business there again!

GLORIA DEO S.
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The facility was closed the day I returned the truck so not able to rate

ruth C.
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El cliente no dejó un comentario.

Roland B.
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The truck was delayed, it broke on me, and I was charged a b.s. after hours charge. If I still have to drop the keys while open then that's not convenient. I will never use uhaul again if I can help it. Completely frustrating experience. The people were nice though.

Vincent V.
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The mobile check in experience is flawed. It was unable to scan the bar code on the back of my drivers license. Furthermore, the walk around application just flat out crashed and rebooted my phone so I was unable to complete that. I recommend more/better QA for the mobile web part.

Jose C.
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The man at counter was very rude. I was charged $20 for dropping it off early.

Gary B.
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El cliente no dejó un comentario.

KELLY MARIE U.
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When i came to the store there was ample parking and i parked on the lot. I was told i had to move my vehicle (motorcycle) off premises even though it was a short 4 hour rental and i stated i would return early... i was told no parking was allowed because "they have too many trucks" when i came back there was even more parking than when i got there. I understand not allowing longer term parking but short term and for over 50 dollars i would think id be allowed to park at the store.

ADAM N.
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What I've experience this time was beyond customer service. It was not even a minimal basic company consumer interaction. It was illegal. Uhaul as a company is done. Maybe not revenue wise but customer satisfaction literally bankrupt. Those 2 days affects my health very very badly. Not sure where I'm heading. Never imagined I'll go through such a torture in 3 different spots in only 2 days with a rental truck company. 3rd grade kids can learn and make better reservations. Wasn't even about that, everything was so unprofessional, all come dirty. No guidelines or checking nothing. Defective trucks and equipment that no one even aware of. It's a serious matter. Today I swear to myself that no matter what circumstances or what situation I will be, I will never, ever, use uhaul again. I really feel the need to go big social as well just to save people so much emotional hardship. Don Chae and Steven (Las Vegas) probably don't even know what's going on in their area. I can't blame them, they probably very busy handling very angry customers.

Michael C.
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Have better customer service and not charge me twice then not answer the phone

GURKARANJIT SING G.
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Best 2 front guys

Lain M.
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This place is awesome. Great customer service.

JOVELYN SUERTE A.
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El cliente no dejó un comentario.

Akil J.
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Charged 10 dollars for cleaning fee ? The blankets were dirty to begin with. I should not be charged any extra fee and the gas was 3/4 tank when 1/2 tank required

LILLIAN TANNY W.
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El cliente no dejó un comentario.

vincent G.
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Very rude charging for a cleaning and double pads and dolly then when you call they are rude I would not recommend dealing with them keep in mind I have rented over 50 times for I haul

Alejandro R.
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El cliente no dejó un comentario.

Chelonda J.
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There was an older gentleman and a younger gentleman at the location. My family and I waited outside and watched the younger gentleman arrive late after making us wait. He was very rude. The next day when we returned the truck, he was even more rude. Like he didn't want to inspect the vehicles. Very little communication. Poor customer service.

WILLIAM A.
Clasificación:

I was told when I returned the truck that I would be charged 15.00 cleaning fee. Which should not be because I did sweep the truck . nevertheless I did anyway offer to sweep again to avoid fee. After sweeping it the sales associate told me he was unable to waive the fee hence wasting my time and money . to avoid a meaningless argument I left the store with keeping in mind ill just never return and never refer uhaul. At least that location to anyone

John J.
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Very quick in and out was really great

Gregory R.
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El cliente no dejó un comentario.

Emily D.
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El cliente no dejó un comentario.

ERIC R.
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El cliente no dejó un comentario.

Andrew H.
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El cliente no dejó un comentario.

Alvaro M.
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El cliente no dejó un comentario.

Karen F.
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Inform the client to make sure to watch the video first before doing a online drop off. Otherwise the service was great.

federico C.
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El cliente no dejó un comentario.

Robert F.
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El cliente no dejó un comentario.

Bryndon N.
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El cliente no dejó un comentario.

Janella C.
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I had a great experience renting my U-Haul truck. I picked up the truck I ordered online on time and in good condition. The staff was professional and my move went smooth.

Steve M.
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El cliente no dejó un comentario.

Kenneth S.
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The store was closed when I returned the trailer even though they had posted that they would be open until 4pm.

Christine C.
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El cliente no dejó un comentario.

Christine C.
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El cliente no dejó un comentario.

Ash L.
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I LOVE U-HAUL AND ITS CARGO VANS! Thank you! I recommend this to everyone I know in the process of moving.

Norman E.
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4th time using this location nothing but smoothly service in and out all ways. Nice folks to deal with an helpful with all things needed.

Christopher V.
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El cliente no dejó un comentario.

Roseann F.
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Great customer service to the two gentlemen on the day of my check out!! The only problem, y'all should accept returning equipment renting from other location to your location. Overall Satisfied!

Murray W.
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Great service

Mark L.
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Provide more customer parking

Vladimir G.
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Great customer service. Friendly and helpful. Will definitely be returning to this location.

Darrin H.
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El cliente no dejó un comentario.

Craig D.
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El cliente no dejó un comentario.

GARY C.
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El cliente no dejó un comentario.

Ted W.
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El cliente no dejó un comentario.

jedo K.
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was spokewiththe uhaul representative and made sure no whatever that called share after hour drop 20 dollars new policy charge but charged anyway. what a hassle

Christina E.
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Just keep on doing what you are doing. Well maintained and easy to manage vehicle. Customer service was great too.

Miguel M.
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El cliente no dejó un comentario.

Sarah T. | Reservation |
Clasificación:

Excellent service!

anthony s. | Reservation |
Clasificación:

The office hours should be at least till 5:00 pm on a Saturday.

TODD R. | Overall Experience |
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Great place. Used them for over 5 years. Always friendly helpful. Place is secure neat and clean

JAMIE S. | Overall Experience |
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Great experience! Staff was always helpful and courteous. I never had to worry about my belongings in the year+ I had the unit. If I need storage again, I will be back!

BUTCH M. | Overall Experience |
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Excellent place to store your stuff. Very safe and convenient.

RAHEEL K. | First Impressions |
Clasificación:

friendly service and easy process, got my storage unit without hassle

RAQUEL W. | First Impressions |
Clasificación:

The process was very quick and the staff professional.

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