Very helpful. By far the best location to rent a truck from.KATRINA ROSE M.
Customer Reviews for Buffalo Storage
(Distribuidor de U-Haul del vecindario)
Las Vegas, NV 89147
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 10 a. m. - 4 p. m.
- 11/11/2021: cerrado
- 11/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service Great Everything 10/10Marcus R.
Was there 10+ years in RV #4. Doug & Kellie are the best!!! If I need storage in the future will call them. Ed ChandlerEDWARD C. | Overall Experience
El cliente no dejó un comentario.FRANCIS C.
El cliente no dejó un comentario.LOUISE ANN C.
The administration most to be more careful with the units.VICTOR MANUEL G.
I'm sure if you look at my total history I've had at least 300 days of u-haul rentals probably over a 100 actual rentals. 2 things that were not great. While I missed my appointment and I did get a call and rescheduled it I asked for 3 days. I got charged the extra day which of course I used however it charged me $50 for somebody else's missed appointment when I asked if I could just move it A-day. The other thing without exaggeration this was the worst running truck I have ever rented from Uhaul. Had I been driving more than 6 miles on way, I would have brought it back. Also A lot of unmarked damage on the vehicle. Yeah it's a 161000 mile truck you expect there to be some but there was a lot that was unmarked that was old that I didn't pay enough attention to.Richard H.
The on-line check in had a glitch but some of it did go through. The gentleman was helpful, polite and efficient in helping me.William E.
El cliente no dejó un comentario.Cheyenne R.
El cliente no dejó un comentario.SHANI S.
Fill up the gas tank. It's pretty hard to judge 5/16 of a tank so I don't get charged for not putting gas back where I received it. How about just filling it up there's a gas station 150 yards away. Anyways I'm sure there getting free gas because I know I went over.JOE ROBERT S.
El cliente no dejó un comentario.JOSE OSCAR C.
El cliente no dejó un comentario.WALTER W.
The older gentleman in the office was great the younger dark haired man had the worst attitude didn't know what was going in when he was asked questions and was rude multiple daysAPRIL LEA D.
El cliente no dejó un comentario.Daniel F.
On a side note, the owner is a jerk. When I picked up the truck in the morning, apparently he walked by me and assumed I knew he was the owner of the place. I didn't even notice him, to be honest. Later in the afternoon when I was dropping the truck off, he walks over to me and says â€œI'll take the keys for the truckâ€ and I replied with â€œNo, I don't think so, who are youâ€ he replies with â€œI'm the owner, you saw me this morning!â€ I refused to give him the keys and I walked into the office. At that point I realized he was the owner, I handed him the keys to the truck, he snatched them from my hand and walked off. I'm not going to give the keys to someone I don't know, he wasn't wearing a name tag, he didn't look like he worked there. I feel as he should be grateful that I verified him before handing over his property (truck). Because of this incident, I'm lowering my star reviewJenia S.
El cliente no dejó un comentario.RONALD R R.
Not only was the truck in the back and I couldn't pick it up with the online service, the employee that was there was rude. Truck broke down on the road, and had to fix it OURSELVES after roadside assistance!!! The truck was an unbelievable nightmare both coming and going from our location! Also, I was promised when I rented the truck, it was going to be 59 cents a mile when I returned it, however it was not applied. We will be renting trucks 3 more times this year and 18 times next year. Penske will appreciate the business.Teana B.
I felt very rushed to get in and to get out. I had to go back in to get the dolly. When I returned the car, they said thanks and that was it. Not sure what I needed to do next.JENNIFER ELAINE F.
El cliente no dejó un comentario.PATRICK ATUN B.
El cliente no dejó un comentario.MARK ADRIAN R.
Only awkward part was parking at return of van. I ended up using the handicap space because there was no other space available.BARBARA J.
El cliente no dejó un comentario.KEVIN ANTHONY R.
Your app sucks!!! Spent more time trying to get it to work to both pick up and return. Over an hour on hold just to talk to support. NOT HAPPY CAMPERS!!!DIANE H.
The staff was amazing, very helpful. Will use this Uhaul location again.ROBERT PAUL N.
When somebody book a uhaul online that means they want convince and privacy. Respect that. Check the I.D with the confirmation and give them the darn truck. You have the card on file. You do the email and phone confirmation just charge the card on file and stop being a pain in the butt and an inconvenience. People don't walk around with credit cards and cash or carry purses when they moving a uhaul. They don't want to lose things. Your I D is all you have. We wear sweatpants and ripped shirts. No room for anything extra. MY LITTLE cousin had to use his debit card for my truck and it was terrible they have kids. I booked with my card online and confirmed with email and when they called. It was my uhaul I'm moving it's my credit card I confirmed I booked it all in my name. Why would he the secondary driver have to show my card at pick up. That's stupid.Kendell M.
El cliente no dejó un comentario.IN CHEOL S.
El cliente no dejó un comentario.Wendy R.
El cliente no dejó un comentario.MATTHEW PETER D.
The person who assisted me was awesome. He made the check in and out fast and easy. ¡Gracias!DENNIS WILLIAM W.
Used this facility many times. Never no problems.GARRY F.
It was great, thanks!BLUFORD P.
Employee's were so friendly and helpfelChrissandra B.
El cliente no dejó un comentario.KELLEY R.
The place is run down but the staff is niceLAURA R. | Overall Experience
El cliente no dejó un comentario.RUBEN R.
Manny, was absolute pleasure to assist us with out towing rental. He made sure our equipment was attached property. I would recommend this Uhual location to my families and friends.thank you Manny!MOREEN DIANA R.
I will be filing a complaint for non-compliance with the Americans with Disabilities Act and HIPAA. I was not offered a reasonable accommodation for my disability and I was asked to provide my medical history when I informed the gentleman at the counter of my need for accommodations. The other person at the counter begrudgingly helped me complete the return of my rental, however I had to call customer service to receive a closed out ticket for the rental truck after I left the location. This location does not represent the U-Haul brand that I have come to know and respect. The staff could definitely benefit from some additional training on how to deal with people with disabilities.GREGORY D.
El cliente no dejó un comentario.TROY ALLEN M.
Quick service. In and out in 5 minutesNELDA MICHELLE G.
El cliente no dejó un comentario.Rose M.
I was driving a unsafe vehicle. The rear view mirror was taped on, that came off, so the mirror moves around and the driver cannot see at all. Hazard and a ticket if stopped. Nail in the tire which they knew about. Take pride in your vehicles and put money back into them to make them safe for your customers.CAVOY VONZA L.
Nothing, customer service was greatROSALIND RENEE M.
El cliente no dejó un comentario.MICHAEL ALEXANDER R. | Overall Experience
El cliente no dejó un comentario.WALLACE JAMY A.
Great and friendly staffShawn W.
Super easy and quick pick up electronically! Maybe the truck could be filled up more with gas vs 1/4 tank since regular folks don't have a ton of experiencing getting gas in a truck. Also it makes more sense to have the truck filled up so we don't have to waste time getting gas vs being able to just get the job done. Wed rather just pay uhaul to refill it but that's the only sorta improvement to suggest.Patrick S.
Trey was very helpful when I needed to modify my reservation. I appreciated how kind and helpful he was especially because I had a lot of questions. He is a gem and I've already recommended this location to a friend.ALYSON MAPUANA B.
El cliente no dejó un comentario.JONATHAN PORTER Z.
I don't think you can do anything to improve your service, it was perfect.GENE K.
El cliente no dejó un comentario.CLYDE GLENN B.
Service was great. The desk took time to explain everything and was super friendly. I will use this location again in the future!Christina S.
Much older van - don't get a copy of the contract with the ready reckoner for fuel so I put too much in - when returning you just give the key back they don't check while you're there so you don't know if they will try anything on. Will use the one I used the wek before in future, unfortuneately they didn't have any availability at the time.IAN RUSSELL J.
El cliente no dejó un comentario.SUSANLEE DOROTHY J.
El cliente no dejó un comentario.DAVID WAYNE A.
El cliente no dejó un comentario.JUSTEN DAVID M.
El cliente no dejó un comentario.Terry S.
El cliente no dejó un comentario.FRISCO L.
Quick and good personal service.GARY JOHN C.
The folks in the office are great. Appreciated there professionalism. We will use this location for a our U-Haul needs.DON ALDEA D.
El cliente no dejó un comentario.ANDREW PHILLIPS M.
El cliente no dejó un comentario.brandy M.
The Lady and her Husband who run this location are always a pleasure to deal with .Todd C.
The owner from this store was really rude to his customer. I love uhaul but I will not visit this location in the future.GUOLIN Z.
El cliente no dejó un comentario.VERONICA V.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.GARRY LEE F.
friendly and reliableDANIEL D.
El cliente no dejó un comentario.Rhodora A.
El cliente no dejó un comentario.Stephanie L.
El cliente no dejó un comentario.POUL BRAMSTRUP M.
Everything was simple. Everyone was friendly. The after-hours drop off was easy to do.KEELY MICHELLE R.
Above and beyond customer serviceCLYDE B.
El cliente no dejó un comentario.MARISCLA C.
El cliente no dejó un comentario.MARILYN G.
We are somewhat disappointed with the service we had so much running around because one office said equip was at one place when we got there they knew nothing about it, they sent us all over las vegas and still we did not get the equipment to pull our car, so we had to leave the car in las vegas because of all the lack od communication. Nor at all happy with the service and this is NOT the first time.RODNEY O.
Customer service was excellent. Great experience!VICTORIA B.
El cliente no dejó un comentario.Victoria D.
El cliente no dejó un comentario.LOUISE ANN C.
Great customer service. The nicest peopleSIGAL S.
El cliente no dejó un comentario.SEAN MINSOO P.
El cliente no dejó un comentario.AMY THERESA D.
Next timeJun H.
Customer service was great but my uhaul was so disgustingKORTNEY RAE V.
The owner or employee seemed bothered by my presence. She was kind to other customers, but as soon as I walked in she immediately became aggressive in her tone towards me. I had questions regarding my rental and fees I was charged, for example, she charged me $19 for gas even though I only went 13 miles and I also put a gallon in. I asked her how many miles per gallon does the truck gets, that I returned, she said 5-8. So, I asked her to explain the $19 charge for fuel charges she became even more hostile and told me to contact the Uhaul customer care number and wouldn't supply me a receipt. I brought the truck back on what it was when I received it, but for some reason, she said I didn't. Maybe Uhaul doesn't like servicing blacks or feel we don't deserve to have charges explained to us, good customer experience or to be charged fairly.DWIGHT W.
El cliente no dejó un comentario.ESKIOL V.
El cliente no dejó un comentario.RASHID B.
El cliente no dejó un comentario.CLYDE B.
El cliente no dejó un comentario.JACOB LEVI H.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.CROSALINO M.
Easy check in and out process, staff was friendly and helpful.LUIS ESTEBAN A.
I have rented from this location two times previous to my most recent truck rental. The first two times were wonderful. This time there's one thing I do have a complaint on. When I was given the truck on the day I reserved it, they told me oh by the way it's on empty. This is the first time ever have received a truck was completely on empty. I don't understand why they could not have filled the truck up. Whenever I've been told on how much gas is in it which is not always full but for me to return it at that level. If not then there will be a four dollar a gallon charge to replace the gas. So the person before me that rented this truck was supposedly charged for gas why didn't they go and fill it up. So I had to hurry up and fill it up before I reached my location on where I had to load the truck.This is a little bit of an inconvenience as I was on a time schedule to meet somebody at the loading spot. When renting a vehicle of any kind it should be ready to go.This was a little disappointingKEITH NOEL C.
The online check-in did not work. Once the driver's license images were taken, the spinning circle of death wouldn't stop. I tried to call the national number. They weren't home. The local 702 number worked and finally told me where I could get a truck the day before moving day. Very stressful!DANIEL CRAM W.
El cliente no dejó un comentario.CHRYSTAL LAVETA H.
Douglas and Kelly are awesome . Always friendly and nice to talk to. Always helpful even when I got a little behind due to my health. I would highly recommend this facility to anyone needing a place for storage.RAYMOND W G. | Overall Experience
El cliente no dejó un comentario.Corneliu G.
My U-Haul reservation was screwed up yesterday! You ultimately booked my reservation completely wrong, from incorrect pickup time at 8:00 at location that didn't open till 10am, and not having an adequate truck to make a cross-state line trip. Made a drive to a different location to find one! I didn't know that was a thing. Called customers service which was horrible, called for assistance and was blame for your online i'll algorithm!Nery G.
Very well satisfied... Thank you very much! RudyRUDOLPH ROY D. | Overall Experience
So far I don't have any suggestion because I was pleased how they take care/helped me. Just be nice n helpful to all. Gracias.JULIE DULLANO H.
El cliente no dejó un comentario.TRINIDAD R.
El cliente no dejó un comentario.Robert F.
The person behind the desk (long dark hair) was so friendly. Exceptional customer service and super fast process. GraciasCHERYL LYNN R.
Had this storage unit for several years and have rented trucks/vans over those several years. Staff has always been professional, courteous and helpful at every turn. Would not hesitate to recommend.TINA G. | Overall Experience
El cliente no dejó un comentario.CLYDE GLENN B.
El cliente no dejó un comentario.MARCO ANTONIO C.
El cliente no dejó un comentario.HAYLEE ANN N. | Overall Experience
The process was very quick and the staff professional.RAQUEL W. | First Impressions