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Collin M
Customer Reviews for Buffalo Motors Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking lot was so extremely full there was literally nowhere to park the uhaul except in front of the 2 garage doors. Which I know you aren't supposed to do, but there was no other option.
Misty MVery good service got us in and out fast
James GMike provided great customer service! Will definitely rent Uhaul from his location in the future.
Terri DMike was awesome! Excellent experience! Great to have trailer in home town!
Bradford BFriendly staff, and super easy pick up process.
Frank KExcellent customer service with friendly employees.
Doug LSuper friendly, helpful, fair prices. Very happy. Buffalo Motors where I did drop off was amazing.
Jeff AMike is a peach , pleasant to deal with , ready to go the extra mile .
MICHAEL TMike and the guys did a great job as usual
mike sExcellent Service
mike sEverything was great
Bill SThe location was very convenient for us. Although the website indicated it was open on Saturday and the "Open" sign at the location was on, there was no one there and the facility was not open. It was only a minor inconvenience and I would still recommend the location for anyone based on location more than anything.
GARY FFix exhaust leak, it was dangerous
Ron oNothing. Mike was awesome!
Travis Egood service as always
michael sgreat service
michael sConfirm pickup, including transfer of keys/lock box etc. with location and customer. I arrived 10 minutes early and the place was closed. The on-line U-Haul Reps couldn't help. I tracked the location mgr down on my own about an hour later and he came by to get me the key.
EDWARD HHard to find a place to park the uhaul without blocking entrance or driveways. Way to crowded. Not very well lit up
Alyssa MVery Helpful Staff
mike sIt’s pretty pathetic that I had to drive 2 hours to save close to 500 bucks!! You’re company as a whole SUCKS!!! The only reason why we use uhaul is that you are the ONLY game in trailer rental business! Must be nice to be a monopoly!!! I HATE dealing with you people!
Dwayne HVery friendly service.
Britt RSlightly cheaper prices
Justin PContain the smoking to a non public area
paul bVery helpful Staff
mike sThe owner/manager at this location was excellent! Thank you Mike.
Darin SWas perfectly happy
Alicia FWow what a great experience. Give this man a raise
Logan Hnothing GREAT SERVICE
steve bGreat experience as always
mike sMake sure truck is where u say it will be! There was broken glass in back of truck! I was told I got $60.00 off at first, then was told I got 50 extra miles where I actually picked it up, then I was told I didn't need to drop it off until Monday or Tuesday which no one told me. I was also told that extra day were free from drop off location but when I originally booked the truck the U-Haul rep said it was 40.00/day extra.. I am very dissatisfied..
Michael LGreat service at Buffalo Motors as always
terry hGood experience, good people to work with.
jim bThis location was an hour out of my way. The man working was very respectful, quick, and allowed me to borrow an adapter. I did not want to return the uhaul to this location since it was so far away but was told I needed too
Ashlyn RGreat service as always also an excellent shop to have your vehicle serviced
mike sBuffalo Motor was not the problem. Mike was excellent to work with. The problem I had was with u-haul on line booking. I reserved a trailer on line. To pick up in Eau Claire Wisconsin on morning of 5/18/19 Got to the store and I had no trailer on reserve for me at that location. They look into and found my reservation was moved to a different location to pick up a trailer. 40 miles away. And they would not give me a different trailer or truck to use or go get the trailer from that other location. I wasted my time and gas to fix somebody’s screw up I will not rent trailer from u-haul again and I will be telling my family and friends about what took place. Todd Roth
todd rThey only had one truck (26 foot) and we wanted a 15 foot truck.
Dennis Gthis went real smooth
Mark GThe issue was not the fault of the shop by any stretch. However, because UHaul changed my reservation, I had to go 30 minutes away from home to pick up the size of truck that I had reserved. The shop that had the truck didn't have the furniture pads so those had to be picked up locally (a separate/additional errand). The truck was at a shop in a small town where we had difficulty with both cell and internet service. Because the shop had adjusted their hours for the day, we needed to use the 24/7 self-checkout feature. Not a problem, except that your phone is required and as previously stated we had very spotty usage due to the location. Also, we were not informed that the status of the order could not be changed (ie: you cannot self-check the vehicle out) if you were late. We were 10 minutes late, therefore it was impossible (in addition to the spotty internet access) to do the self-checkout. I had to do everything over the phone. I was told at that time that I would have had to wait until the office was open in my area in order to change the status and check the vehicle out. It would have been helpful to have this information prior to going about picking up my equipment. However, all of the hassle was primarily due to UHaul changing my equipment and I had made my reservation.
Kyle KNothing
Kris Dlower mileage rate
allen wThe inside of the trailer needed to be swept out as I was moving nicer furniture. There was a set of wires to a side marker light that were contacting one of the tires which I noticed when gassing up my truck. Luckily I had some electrical tape to make a temporary repair.
jeremy wI not happy w uhaul company themselves! Feel as though I was overcharged mileage, etc. When I call, I always wait over ten mins and get no where. I want a mánager or an owner to call me asap! Call me or my attorney will be getting a hold of you...
carol bUhaul called the day before pickup and changed locations on us to 20 miles away. Instead of them moving the truck and trailer to our desired location, we had to go pick it up. The truck we picked up got us to where we needed to go but sounded like it would break down at any moment. Don’t think uhaul ever checked it.
Teri DNot make someone drive an hour to pick it up when the rental is so expensive. Also clearer communication about the phone process to pick up would be nice. I didn’t know I had to do all of that before I got there. I also spent an hour on the phone with uhaul trying to get the process going so I could get the keys.
Samantha MVery friendly service. Will use again!
Thomas KMike was awesome! Would definitely rent again!
dean sThe quote originally provided was way off. In the past we do a walk around to spot any damage but this was not done. There were furniture blankets in the back when I did not ask for any.
Enoc QReally appreciate rental from Buffalo Motors Mondovi...the owner is very helpful and pleasant to rent from....will definitely use again??
dave lVery satisfied. The owner of the rental garage very understanding and explained truck usage etc. answered all questions we had.??
DAVE LMike was very helpful getting my lights to work
wulf slocation and service there was excellent. The truck was rough and hard to steer. We've rented UHaul previously and didn't have this with other trucks.
Pam B