Customer Reviews for Buena Park Self Storage LLC
(U-Haul Neighborhood Dealer)

2,109 reviews

7111 McNeil Ln   Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

(714) 522-1964

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(714) 522-1964

7111 McNeil Ln
Buena Park, CA 90620
(on Mcneil ln south of Orangthorpe between Western and Knott)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Oh 
Rating:
5.0

Uhaul truck has a gas leak please fix I have rented this truck many times past couple month and has same gas smell. And today I noticed the gas leaking

Robert Pacheco 
Rating:
5.0

Customer did not leave a comment.

Myung S Yi 
Rating:
5.0

Customer did not leave a comment.

Juan Jaime 
Rating:
1.0

Customer did not leave a comment.

Kyle Delaplane 
Rating:
5.0

Customer did not leave a comment.

Stefan Szekely 
Rating:
5.0

The whole process was very smooth and easy to use. Both facilities were very helpful with all my questions and concerns.

Russell Loken 
Rating:
5.0

Customer did not leave a comment.

michelle yoon 
Rating:
5.0

Customer did not leave a comment.

Oscar Garcia 
Rating:
5.0

Everything was perfect!

Ray Lee 
Rating:
5.0

Customer did not leave a comment.

Kurt Lishka 
Rating:
4.0

Have tall hand trucks available. Everything else was great.

Cynthia Spells 
Rating:
5.0

Customer did not leave a comment.

Shuqian Guan 
Rating:
5.0

The truck I drove smells like gasoline inside the cab.

Robert Pacheco 
Rating:
4.0

Customer did not leave a comment.

Abraham Oh 
Rating:
5.0

Everything was perfect I rented twice in 4 days The young woman at the counter is hands on She handles anything completely

Victor Sanchez 
Rating:
5.0

helpful and quick to get me through the process. Thank you

Summer Hardey 
Rating:
5.0

Customer did not leave a comment.

Steven Gochie 
Rating:
5.0

Customer did not leave a comment.

Michael Lohman 
Rating:
3.0

Customer did not leave a comment.

Doug LU 
Rating:
5.0

Customer did not leave a comment.

Arvie Ramos 
Rating:
4.0

Always a smooth no hassle rental with u haul. ...

Lisa Piscitello 
Rating:
5.0

The person working front desk was very kind. He really made the process easy!

Ryan Baik 
Rating:
5.0

Customer did not leave a comment.

Christopher Terucha 
Rating:
5.0

Customer did not leave a comment.

Tuong Nguyen 
Rating:
5.0

Customer did not leave a comment.

Cynthia Kelly 
Rating:
5.0

Thank you!

alice king 
Rating:
4.0

Customer did not leave a comment.

Peter Coakly 
Rating:
5.0

Customer did not leave a comment.

Jin Seon Kim 
Rating:
5.0

I do not know the ladies name that helped me but she was awesome. Really nice and friendly. Thanks.

Kerry Shimizu 
Rating:
5.0

Great customer service very friendly and helpful.

Adrian Soto 
Rating:
5.0

Maybe have a spare tire available on the rental trailer to give the option to the customer allowing them to change the tire themselves. With no spare available your force to wait for roadside assistance, which can be 2 to 4 hours. In my case it was 2 hours before I was back on the road.

Richard alcala 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KACHMAR 
Rating:
5.0

No problems, trailer was ready and pick up and drop off was quite easy.

Timothy Krueger 
Rating:
1.0

Hello, make sure vehicles are properly inspected. I picked up a uhaul with a squealing belt in the engine. Had to return it once uhaul opened at a completely different location and it took almost 2 hours of my time.

Dayna Llamas 
Rating:
5.0

everything was perfect

kevin yang 
Rating:
5.0

Awesome experience

David Watkins 
Rating:
3.0

I would like to know why I have a “rental charge” of $39.90?

Robert Sotelo 
Rating:
3.0

The pick-up and drop-off processes were a bit confusing and I ran into a couple hurdles.

Da Jung Lee 
Rating:
5.0

Jessica the office manager did an excellent job. She was very professional and getting me in and out without an issues. She was also very detailed on what I need to do when returning the vehicle. Jessica is amazing

Richard Yarrish 
Rating:
5.0

Fantastic service and wonder staff in person and on phone. Amazing vehicle, great rates. Very easy check in and check out

ALEXANDER LAM 
Rating:
1.0

Dori was very rude. She did not want to assist with the return of the truck after we told her we were having a hard time with the check in with the app. She told us she could not help us because she was doing inventory but she was not doing anything. After she finally got up to help us she had a very nasty attitude. I was walking behind her to get a printed receipt and she let the door slam in my face and the door hit me. I almost went off on her but she showed her true colors. I kept quite and said I would do the review when it was sent to me. I WILL NEVER EVER VISIT NOR REFER ANYONE TO THIS LOCATION BECAUSE OF DORI. I dont want anyone to be treated they way we were treated today.

Saidrick Campbell 
Rating:
5.0

Customer did not leave a comment.

edward lawrence 
Rating:
5.0

Customer did not leave a comment.

Kathy Swinhart 
Rating:
5.0

I just walked in with the key and the clerk said have a great day!

Kelly Ruby 
Rating:
4.0

Customer did not leave a comment.

Lawrence Kato 
Rating:
5.0

Customer did not leave a comment.

Travis Preston 
Rating:
5.0

Customer did not leave a comment.

Terry Stanton 
Rating:
5.0

Customer did not leave a comment.

Amante Tordil 
Rating:
5.0

Todo excelente me gusto la atención de la persona que me atendió fue muy amable y respetuosa

pedro salvador 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
5.0

Customer did not leave a comment.

Robert Pacheco 
Rating:
5.0

Customer did not leave a comment.

Amante Tordil 
Rating:
5.0

Customer did not leave a comment.

lemuel magno 
Rating:
5.0

Customer did not leave a comment.

Kari Morris 
Rating:
5.0

Customer did not leave a comment.

Jordan Johnson 
Rating:
4.0

Customer service was excellent!

brian hardon 
Rating:
5.0

Customer did not leave a comment.

Luis Alberto Terrazas 
Rating:
5.0

Can't think of anything. Staff is always extremely helpful and friendly, particularly the lady who helped me today, and a couple of times in the past. Pick-up and return is always quick and easy.

Bill Mulholland 
Rating:
5.0

Great customer service from Jessica. Very helpful and knowledgeable.

Juan Angeles 
Rating:
5.0

Customer did not leave a comment.

Robert Pacheco 
Rating:
5.0

My personal experience with the customer service at the time was very supportive and helpful.

Jaime Cayco 
Rating:
5.0

Friendly, professional, and timely service. Thank you!

MARCELO SIMOES 
Rating:
5.0

Customer did not leave a comment.

Kurt Lishka 
Rating:
5.0

Customer did not leave a comment.

HERBERT RUBIN 
Rating:
4.0

As simple a drop off, as returning a car rental! Just handed over the keys, and I was finished..

mike shoup 
Rating:
5.0

Great exp. Thanks to the staff for helping.

Diwakar Raman 
Rating:
3.0

Customer did not leave a comment.

Nicholas Didovic 
Rating:
5.0

Customer did not leave a comment.

angela Roach 
Rating:
5.0

No improvements, EXCELLENT SERVICE , definitely I will recommend & go back .

Ma Carlos 
Rating:
5.0

Friendly, knowledgeable and professional employee.

JAMES PLATIS 
Rating:
3.0

I had a terrible experience with UHaul over the last 2 weekends. I reserved a 26' truck for 21st and 28th from the Fullerton and Placentia locations and both days when I arrived the locations did not have a truck available for me. Both days I was told to go to another location because they had a truck and when I arrived at the second location was told that they did not have a truck for me. Finally, I found a truck at a third location. It is absolutely ridiculous to send a customer to 3 places to find a truck. UHaul should track and move their inventory better to accommodate requests. I reserve the trucks far enough in advance that you all should be prepared. The man who "helped" me at the Placentia location on the 28th was a bit rude and made it seem that it was my problem that I reserved a truck at the "end of the month". He told me there was a 20' truck in Whittier, but when I called Whittier they said they had no stock and were not expecting anything until the following day. So I called UHaul and they said the closest location with a truck was either Torrance or Buena Park. I opted for Buena Park and the man there was helpful. What more do I have to do to get a truck at the right location when I have already reserved it in advance and you give me a 100% guarantee it is going to be there? Isn't that a lie? To make me run around all over town to find a truck is the worst customer service possible. SO, I guess you could say you have a LOT of improving to do! My experience so far has been awful and I have 3 more dates I need a truck for (that I have already reserved) and I hope that I actually get a truck on the first try this weekend. If not, I will be sharing my experience with every social media outlet I can find.

Ron Babcock 
Rating:
5.0

Service was excellent

Ara Aghajanian 
Rating:
5.0

Customer did not leave a comment.

Julio Raymundo Hernández 
Rating:
5.0

Great Service! Fast in and Out.

Raymond Navarro 
Rating:
5.0

Customer did not leave a comment.

Robert Pacheco 
Rating:
5.0

Customer did not leave a comment.

MANIKANDAN RAJAN 
Rating:
5.0

Customer did not leave a comment.

Jessica Perez 
Rating:
5.0

Very friendly staff

kamal sandhu 
Rating:
5.0

Nothing to improve. Everything was super easy. The associate who helped me with the rental was very knowledgeable as well as courteous.

PRISCILLA ROBLEDO 
Rating:
5.0

Customer did not leave a comment.

Jake Ritchea 
Rating:
5.0

U-Haul I rented needs new tires they are bald

Robert Pacheco 
Rating:
5.0

Customer did not leave a comment.

RICHARD SUMNER 
Rating:
5.0

Customer did not leave a comment.

Ihor Starepravo 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER POITRAS 
Rating:
5.0

Customer did not leave a comment.

Robert Pacheco 
Rating:
5.0

Customer did not leave a comment.

Jong Kwon 
Rating:
5.0

Everything was excellent and so was the staff. The staff was very helpful and friendly. I am very pleased with everything and everyone. Thank you very much. So far this has been the best experience I’ve had with any of my U-Haul rentals. God bless you all.

Cynthia Badger 
Rating:
5.0

Customer did not leave a comment.

kamal sandhu 
Rating:
5.0

Customer did not leave a comment.

Christopher Rojo 
Rating:
4.0

Customer did not leave a comment.

Eric Palmore 
Rating:
5.0

Excellent customer service thank you

Fernando Calderon 
Rating:
5.0

Customer did not leave a comment.

Carol VanDuyn 
Rating:
5.0

Customer did not leave a comment.

DUANE AUNGST 
Rating:
5.0

Thank you

Ivan Bernal 
Rating:
5.0

I would keep doing what you’re doing. Staff was very knowledgeable and helpful. I had a great experience. I will definitely come here again.

Roz Acierno 
Rating:
5.0

Very nice and professional person . Convenient and fast .

nguyen huynh 
Rating:
5.0

N/A

ANREW AREVALO 
Rating:
5.0

Agent is great and pleasant the facility is clean and organized

Jumer Cabatingan 
Rating:
5.0

Customer did not leave a comment.

John Jiries 
Rating:
5.0

Customer did not leave a comment.

Christain Avalos  |  Overall Experience 
Rating:
5.0

Could not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.

kim Preston  |  Overall Experience 
Rating:
5.0

The Lady that set me up with a The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.

Richard morgan  |  Overall Experience 
Rating:
5.0

Moving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!

sarah chung  |  Overall Experience 
Rating:
5.0

Satisfied customer and highly recommended!

Rosemarievic Suba  |  Overall Experience 
Rating:
5.0

Easy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.

Marvin Manning  |  Overall Experience 
Rating:
5.0

This facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!

manuel cardenas  |  Overall Experience 
Rating:
5.0

I noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine. This place looks clean but the rats poop needs to be follow up. That is what I will tell people about this location.

John Garcia  |  Overall Experience 
Rating:
5.0

Nice and good price You are the best thank you

nazim Esa  |  Overall Experience 
Rating:
5.0

Great place and great location. Safe and clean.

Kelly Woolpert  |  Overall Experience 
Rating:
5.0

Clean facility. Very friendly staff.

Ara Aghajanian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Jensen  |  Overall Experience 
Rating:
5.0

Simple and efficient

Andrew Woodson  |  Reservation 
Rating:
5.0

Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther

CHERYL MILGROM  |  Reservation 
Rating:
5.0

Nice facility

MICHALE MARTIN  |  Reservation 
Rating:
4.0

Thank you

Monica Gschwind  |  Reservation 
Rating:
5.0

The facility is clean, easy to access & reasonably priced. Ken made this an effortless experience. Thank you!

Lois Peralta  |  Reservation 
Rating:
5.0

A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.

Judy Delatorre  |  Reservation 
Rating:
5.0

The staff was awesome and helpful and always willing to go the far distance to meet my needs..

Omar Ramirez  |  Overall Experience 
Rating:
1.0

Staff very rude and unprofessional

ISAMAR RENTERIA  |  Overall Experience 
Rating:
4.0

Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.

John Langager  |  Reservation 
Rating:
5.0

Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.

pamela towner  |  Overall Experience 
Rating:
5.0

Very nice facility.

Gary Wilson  |  Overall Experience 
Rating:
5.0

Great customer service. They follow up with the reservation twice, curtios and professional

Privacy Request  |  First Impressions 
Rating:
5.0

Ultimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!

JASON PRIEST  |  First Impressions 
Rating:
5.0

The rental agent was courteous and helpful. I didn`t experience any problems.

Privacy Request  |  First Impressions 
Rating:
5.0

Ken was very helpful getting our unit set up. Thank you!

ASHWIN KHANNA  |  First Impressions 
Rating:
3.0

I did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was proefssional and very helpful! The process was simple and painless!

Privacy Request  |  First Impressions 
Rating:
2.0

The 1st container smelled on mildew but the 2nd one was better.

Privacy Request  |  First Impressions 
Rating:
5.0

I was able to move into my storage unit with no problems.

Privacy Request  |  First Impressions 
Rating:
5.0

Service is excellent

Privacy Request  |  First Impressions 
Rating:
5.0

Didn`t end up moving in but Service was excellent.

Privacy Request  |  First Impressions 
Rating:
5.0

Ken was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service. Thanks Rob

Privacy Request  |  First Impressions 
Rating:
5.0

Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.

NORMAN NODA  |  First Impressions 
Rating:
5.0

Got right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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