After a rocky start with the Bath Auto sale’s original reservation it was not opened, no truck, an a phone number that was disconnected it all went well at Budget Store and Lock. The representative there was so awesome. That lady really helped me an I am forever grateful to her! Thank You so much! Karen M
Karen M
Customer Reviews for Budget Store and Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Steve GFront L tire was bald. No instructions on how to use the truck. Headlights very dim
Scot GLocation is very convenient and perfect, customer service excellent and very understanding, person over the counter very friendly and helpful, units very clean and also bugs/ rodent proof , totally recommend the place! Also you can rent a truck at the same location
Greg GThis was our 2nd rental of the van in 2 weeks. Pam from the Bath location was great and very accommodating and helping us to reserve it both times. Brian was also very accommodating and nice when we picked it up both times . We would highly recommend this location.
Melissa HA Very easy process to aquire the storage area. Was alway clean and will maintained. When I no longer need the storage area, it was a very easy to complete my exit. Thank you.
TIMOTHY K | Overall ExperienceVery clean and well maintained free of any pest and creatures that may find their way to a storage unit. Very impressed with the friendly response any time there was an interaction. Pam is a great customer relation person and was always very helpfully and ready to respond to my needs. Pleasure doing business with this company.
Anthony B | Overall ExperienceI was very happy with the lighting which always worked, and the heating in winter and air conditioning in summer. I never had a problem in the two years with the unit. I highly recommend Budget Storage. The personal always helpful
PATRICIA W | Overall ExperienceNext time I need estorage am coming back thanks people
Luis M | Overall ExperienceI am happy for one year to rent this place
Juan E | Overall ExperienceThe women that ran this branch was very helpful and I would recommend this facility to anyone.
Michael B | Overall ExperiencePam the manager was exceptionally nice. She went above and beyond to accommodate our special needs. I would highly recommend this facility primarily because of Pam's kindness.
sharon n | Overall Experiencevery pleased with the service and staff
Charles R | Overall ExperienceOnly a few options to choose from, but everything was clean and exactly what we paid for.
Luis CVery accommodating during our time with the facility.
DOROTHY S | Overall ExperienceVery nucce people.. Very clean and customer service was awsome..
JOHNNIE AMy experience couldn't have gone better
WILLIAM GExcellent service! The staff is always so nice to work with
COURTNEY M | Overall ExperiencePam was great!
Michael R | Overall ExperienceA very good experience overall, but a bit expensive. I may look for a less expensive alternative next year.
Steven P | Overall ExperienceGreat place to store some of my valued stuff and guitars. Pam was always very friendly and helpful.
Eddie S | Overall ExperienceWe had our Unit since 2005. Always well cared for.Very courteous customer service. Never had a problem.
ROBERT M | Overall ExperienceI want to recognize your front desk consultant, Pam. She was extremely friendly, helpful, and kind. She ensured I got a great deal and helped me out SO much. Please please please recognize her for her kind actions. She deserves a raise!
Hayley Jhorrible, don’t go there the lady has no idea what she’s doing
ian l | ReservationGreat service.
vu nOverall experience was OK, but a couple things could have made it better. 1. Make it easier for customers without a smart cell phone to participate in the 24/7 scheme. 2. The tank was not full when we picked it up outside of normal operating hours. It was about 1/5 of the tank down- we did not know if it was a faulty gauge or if the tank was really not full. Only when we filled the tank just before returning did we know the tank was not full initially. The receptionist was unable to adjust the bill.
Hansel dThis facility does not participate in U-Haul’s free month promotion so we wasted a lot of time driving up just to figure that out. People at the facility were very nice about it though
Matthew M | ReservationCustomer service was excellent!
stephanie vOvercharged by corporate. I decline safe protection online for $28. I did mobile pick up. Low and behold when I got home post returning the truck I was charged for the safe protection. I had to call and wait on hold for over 15 min for an agent to execute my refund . Hopefully ut happens since the agent advised I’d get email Conformation of the refund but it hasn’t come yet. My next step will be to file a dispute with the credit card company. I shouldn’t have to waste my time calling for refunds when I should never have been charged to begin with. This is agnostic to the location as it was all done online
Michael SThe associate who took care of me was very. Nice. His name is Tim. He answered my questions and was very pleasant. The truck was very easy to use i will be renting from that facility again. A++++
Janet Hreasonable and accommodating
PAULA R | Overall ExperienceFantastic customer service...very helpful and answered all of my questions. Truck was ready and I was in and out, driving to load it within just a few minutes.
Faye HNothing Jesse was fantastic
Cynthia CThis location was wonderful. However U-haul customer service was unwilling to accomodate a change in schedule due to flooding in south carolina.
jerry eUHaul moved me 30 miles farther away for the pickup location, the trailer was damaged no functioning properly and I was told to go stop where I was supposed to pick it up originally to get it fixed. SERIOUSLY??
Ron GGentleman at counter was very nice. Helped in hooking up trailer.
douglas gEverything was GREAT !!!
DIANE PEverything is great I got the help I needed and everything
Privacy R | First ImpressionsThe customer representative was polite, professional and helpful. ????
tony fAfter you changed my pickup location, you did not alert me that the new location didn’t open until 9am when my pick up was scheduled for 8am. I had movers standing at my house for an hour getting paid while I had to wait until 9am until this location opened?
Michael RVery good customer service from the man working at the counter. I was running late and in a hurry for a last minute move. He stayed a few minutes late to accommodate me and I thank him!
Privacy R | First ImpressionsDrop-off location was excellent, and the person working that day was extremely polite and helpfu.
crystall mI have to say my experience in this facility was great! The rep at the counter was friendly and helpful.
Celeste BVery positive experience with this rental. The truck was very clean and in superb working order. The location was most convenient for our puposes. Reservations were easy to make and responses were timely. Great staff made the pick up and drop off a breeze. Thank you!
mark tGreat customer service, very nice guy.
alexis rgreat!
Nancy PI had a very good customer service experience.
Rudy P