Customer Reviews for Budget Store & Lock Self Storage
(U-Haul Neighborhood Dealer)

176 reviews

2178 Industrial Dr   Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

(484) 241-2876

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 241-2876

2178 Industrial Dr
Bethlehem, PA 18017
(about 1/2 mile from Shanersville Road)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

truck needed a battery to be charged and I had to wait for 90 minutes, then when I returned truck attendant was unfamiliar with submitting final billing and again I had to wait, ended up leaving - horrible experience from beginning to end

ISMAEL ARCELAY 
Rating:
5.0

The truck did not have harnesses/belts to secure cargo. Providing these will ensure safe transport of cargo.

Daniel Agyei-Dwarko 
Rating:
4.0

Customer did not leave a comment.

Hector Correa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Kane  |  Overall Experience 
Rating:
5.0

excellent experience the manager at the location is excellent

Blayz Brooks  |  Overall Experience 
Rating:
3.0

The exterior of the truck looked good, the interior floors were dirty from muddy shoes. It was a rainy day, so I am sure that played into the dirty floors.

James Lutz 
Rating:
4.0

Miranda was very helpful.

Karen Koplin  |  Overall Experience 
Rating:
5.0

Every time I’ve needed a storage unit Budget has been there. The staff has always been friendly and helpful.

Briana Boskett  |  Overall Experience 
Rating:
5.0

Outstanding customer service !

MICHAEL SANDY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Condoleon 
Rating:
1.0

Waited over an hour to get out truck. We pulled into the parking lot and found the truck, we were supposed to be able to pick it up with just the app. For some reason someone signed us up for hand delivery of the keys, but the establishment was closed and therefore could not do that. So we then had to wait on the telephone with uhaul support for about 45mins to an hour before we could use the truck. It took us 3 phone calls before we could actually resolve the issue due to being hung up on 2 times. Both of those times we were told we would get follow up info then did not. We finally got connected with Kaleb he was amazing, he got our issue solved in about 15mins and we were on our way.

Nicholas Hickman 
Rating:
5.0

Customer did not leave a comment.

Mara Stapleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Pont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Giltner  |  Overall Experience 
Rating:
5.0

This is the worst place ever the people are rude disrespectful n lie I never moved out of my unit they sold my unit I tired for 4 days to call no one ever answered until the day they sold my unit

Kelly Duch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Deleon-Olivares 
Rating:
5.0

Customer did not leave a comment.

john novak 
Rating:
5.0

We have rented units at this facility before and would again.

Michael Lamos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Schadler  |  Overall Experience 
Rating:
5.0

Can you please give me a call @ 814-971-1259

kevin Fowler  |  Overall Experience 
Rating:
3.0

While the location was ok it was the booking part of this that is completely below sub par. They had no idea of the locations, apparently on how to use google maps, or how to communicate with those in there own office. Upon booking the truck we had a confirmation for a truck that was with in 5 miles of our house. Then we were contacted by the regional office stating that they did not have a truck at that location however they had one 45 miles in the opposite direction we were going to be traveling. The day before we were getting ready to leave another person from the office contacted us to state that the they had a truck closer to us and it would be on our way to our location and confirmed the booking. That afternoon we were again contacted and advised that that truck was not available and they scheduled us a truck to be picked up near NY city about 60 miles away from us and definitely not in the direction of travel. Finally we compromised on a location 65 miles away from us in the direction of travel while not ideal we were stuck as we had a deadline to get off of our storage bin and the help had already made a commitment to us to help out. We passed several locations on the trip that was much closer to us and observed the size truck we rented at those locations both days and they did not move so why were we made to travel extra miles to pick up and drop off the truck we rented, still waiting fro that answer and compensation for the mix up

David Kinney 
Rating:
5.0

Please ensure the driver and passenger seat, console, dashboard are clean.

Arun Kumarapally 
Rating:
5.0

Customer did not leave a comment.

Julianna Gale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris blunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Radames Aquino  |  Overall Experience 
Rating:
5.0

I clicked 'no' to the second question regarding the facility being secure and well lighted. To specify more, It was secure. However, more lighting would be much more beneficial if people need to go to their unit at night. It will also provide a stronger sense of security. Overall, everything else was great. Thank you!

Rachael Cortright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCDONALD 
Rating:
5.0

All good now

JERRY MCCLAIN 
Rating:
5.0

Tried to make multiple payment arrangements and literally give them money but it wasn’t good enough unless it was in full so then the bill just accumulated higher. Rude woman who answers the phone.

Fadi fazaa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Rossi  |  Overall Experience 
Rating:
5.0

Office manager was very good to work with and excellent at communicating with me as a customer

Richard Werley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN SOUSA 
Rating:
5.0

Customer did not leave a comment.

Juan Torres  |  Overall Experience 
Rating:
5.0

Great place to store stuff.. thank you

Christine Kester  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mario Patire 
Rating:
5.0

Customer did not leave a comment.

Alison Yerger  |  Overall Experience 
Rating:
5.0

Staff so friendly and helpful!

Rachel Heyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Stellato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY DETWEILER   |  Overall Experience 
Rating:
5.0

The staff that helped us was overly rude and condescending. I will never use this facility again.

Abigail Lewis  |  Overall Experience 
Rating:
3.0

The 10 foot truck rented from this location was returned at the same fuel level when it was picked up. I provided the gas receipt with two gallons purchased and filled in this truck before being returned. I received a bill with a 30.00 dollar addition for fuel service and is currently being disputed. This facility is not a full Uhaul facility and is rental provider on behalf of U-Haul.

Jaime Velasquez 
Rating:
5.0

I just need a storage unit to store some of my stuff and I’ll move it took a month and everybody was very helpful I would use it again

Linda Dech  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Saks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL DUMITRESCU  |  Overall Experience 
Rating:
5.0

Woman Staffer refused to wear face covering at the height of the Pandemic. Generally an un pleasant individual.

Mary Ann Plaza  |  Overall Experience 
Rating:
5.0

Attendant was very helpful, and has great customer service

Roberto Guadalupe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYANKEITH ROHAN 
Rating:
5.0

Customer did not leave a comment.

Lynne Jensen 
Rating:
5.0

Customer did not leave a comment.

Stephen LaRoza  |  Overall Experience 
Rating:
5.0

Lady called you 3-4 times whenever you were late. I think the storage price was high including the late feed. I will never come here again.

Stephanie Tunc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis Mantz  |  Overall Experience 
Rating:
5.0

Sandra is spectacular. Because of her professionalism, charm and overwhelming competence, we will be back.

Evan Torgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavier Ortiz  |  Overall Experience 
Rating:
5.0

We had a great storage unit and we were very pleased with the staff and facility. If we ever need a storage unit again, we will definitely return. Thanks!

TIFFANY WHITEHEAD  |  Overall Experience 
Rating:
5.0

I don’t want my dissatisfaction to be directed to the location in any way. My dissatisfaction is 100% directed at Uhaul. I’ve been in contact with customer service twice and now I’m waiting to hear back in email form. My truck was not at the first location when I arrived. The first customer service person told me that I’m guaranteed to have a truck there’s just no guarantee when or where and the second customer service person told me I’m only guaranteed my truck if I get a phone call from someone guaranteeing it. Regardless of the guarantee I didn’t have a truck when I booked it and it put me an hour and a half behind schedule. I did reach out via email and I have received a response that my situation is being handled at some level above customer service.

Rebecca Broadt 
Rating:
1.0

Before my arrival I already uploaded my information and prepaid to save time at pickup but the person was not familiar with getting paperwork done and could not find key for the truck. I was there for fifty minutes. My other complaint with the pickup was that I made the reservation over a month ago at a location by my residence and was moved to one over 16 miles from my house.

Louis Avitabile Jr 
Rating:
5.0

This UHAUL truck has an intermittent failure of the tire pressure sensor in the Left-rear wheel.

GERALD STANLEY 
Rating:
1.0

They did not have any record of a reservation for us! I had to scramble at the last minute to find another available unit in the area. I will never use the U-haul storage system again!

Francis Gutierrez  |  Reservation 
Rating:
1.0

When I called to confirm the unit the sales person was so rude I went somewhere else

Carlton Roderick Hall  |  Reservation 
Rating:
1.0

Not rip me off for a cleaning after I spent allot of time to clean the truck !

jonathan warke 
Rating:
5.0

Customer did not leave a comment.

PAUL RILEY 
Rating:
5.0

Excellent customer service

Jesse Heiserman  |  Reservation 
Rating:
3.0

The whole process with uhaul to change locations was very confusing

Jack Heller  |  Reservation 
Rating:
5.0

Sandra is awesome!!

Privacy Request  |  First Impressions 
Rating:
5.0

Very friendly agent, we made a lot of jokes and laughed quite a bit. Easy signing and easy access location. I had booked the truck a month or more in advance so no problem getting exactly what I wanted. Additionally, the truck was much more comfortable to drive than previous rental I had done years earlier.

Ward Follette 
Rating:
4.0

Customer did not leave a comment.

Gary Capers 
Rating:
4.0

Why bother having an 800 number if you don’t properly staff it. So, no, I would not recommend you.

gary rhiel 
Rating:
1.0

I rented only for 10 hours but charged for 3 days

vilas Shelke 
Rating:
5.0

Quick, clean, easy.

Privacy Request  |  First Impressions 
Rating:
5.0

a tad more lighting in pickup area. Otherwise, you guys embrace technology in the best way.

Reinaldo Rodriguez 
Rating:
5.0

Even though I went through the trouble of setting up my uhaul rental online the site had no idea I was coming and my confirmation# ment nothing. Luckily there was a van on site and it was available. I have a 20' reserved for the 16th and I hope it's ready.

ALEX CHRISTIE 
Rating:
5.0

Customer did not leave a comment.

lahlussine faadani 
Rating:
5.0

The service was excellent. Very friendly and courteous.

JULIO LOPEZ 
Rating:
5.0

I only recommend if Sandra is working there. She is the manager, and she's very helpful and friendly. If there is a funny looking little man behind the counter, I suggest you turn around a leave.

Matthew Bzura 
Rating:
1.0

This location was far from prepared for us to arrive for our reservation. It took an extremely long time to process the reservation and they then charged us for insurance I had denied on my online reservation that they were never able to retrieve. I have requested the charge for the insurance be refunded and I filed a complaint with the customer service number.

Katrina Weithman 
Rating:
4.0

Even though there was some confusion when we received our confirmation call the woman at budget was wonderful! All went well

SUE MILLER 
Rating:
5.0

everything is great

Privacy Request  |  First Impressions 
Rating:
5.0

Very efficient and easy

TIMOTHY KONDZIELA 
Rating:
5.0

Customer did not leave a comment.

Michael KEFFER-KING 
Rating:
4.0

Customer did not leave a comment.

Scott Miller 
Rating:
5.0

Customer did not leave a comment.

LUCY LAPORTE 
Rating:
5.0

Sandra was very helpful! Great customer service

Jazmin Rivera 
Rating:
5.0

All good

don duckworth 
Rating:
5.0

Quick and easy. Very courteous and helpful.

Ray Heiny 
Rating:
5.0

there were no issues so, nothing that i can think of

Hector Rosario 
Rating:
5.0

Customer did not leave a comment.

Evan Butler 
Rating:
3.0

Customer did not leave a comment.

Kenneth Weaver 
Rating:
5.0

We had an excellent rental experience. Speedy and easy check-in and check-out. I had read so many negative comments regarding customer service at this location, I was expecting a horror show, but the lady behind the counter couldn't have been nicer or more helpful. I would definitely recommend this location.

Kurt Willett 
Rating:
3.0

I don't want to hear employee issues when I just want to rent a vehicle. Ultimately the employee took car of my request but I have could of done without all the drama.

TODD QUANN 
Rating:
4.0

Customer did not leave a comment.

Deb Diamond 
Rating:
4.0

Customer did not leave a comment.

Ellen Royer 
Rating:
5.0

I did order moving blankets but they were not there

Sam Varney 
Rating:
5.0

I've been to this location twice and it's always been a great experience.

Robert Siegel 
Rating:
5.0

Nothing. Excellent overall experience!

David Sheriff 
Rating:
1.0

Associate was very nice, however I'm glad I arrived early due to they equipment used for running credit cards malfunctioning causing a 40 minute delay. Associate couldn't be nicer, however the wait and struggle was horrendous. The vehicle was clean and had no issues when I finally received it.

Linda Rivera 
Rating:
5.0

Customer did not leave a comment.

Erol Ayyildiz 
Rating:
5.0

rented van, handles well on road, mat helped to stop any shift of cargo, clean van, side door and back well designed for loading, rental representative professional and attentive to my rental need, clearly explained contract and processed paperwork efficiently, excellent customer skills Thank You!

angelika santoleri 
Rating:
5.0

Thanks!

Joe Barron 
Rating:
3.0

Customer did not leave a comment.

joe zingales 
Rating:
5.0

Customer did not leave a comment.

Steve Berg 
Rating:
5.0

It was a GREAT experience and I would rent from this location again.

Robert Siegel 
Rating:
3.0

Customer did not leave a comment.

Richard Pennie 
Rating:
5.0

Customer did not leave a comment.

Angelica Gonzalez 
Rating:
1.0

Representative had a nasty attitude. I asked her to put my brother as the driver and she said her screen doesn't allow her to do that. She said it's between me and my brother. I've rented from uhaul several times and i know better. I had to go in my vehicle and call the customer service number to complain. I went back into her office where she was on the phone trying to fix it. She should've tried to help me the first time instead of getting rid of me. I waited 30-45 going back forth with her and customer service. Ridiculous

natalia simon 
Rating:
3.0

The lady that was helping me was not very helpful. She said I need to pay a $10 insurance extra on car and wouldn't tell me why. She was also a bit on the rude side in her interaction with me.

MAHMOUD ELHUSSINI 
Rating:
3.0

Customer service was not the greatest. Employee offered a lot of attitude and sarcastic comments.

Katie Phillip 
Rating:
5.0

Everything was beyond my expectations & we were delighted with our uhaul experience. The woman that worked with us was very knowledgeable & helpful and made this a pleasant experience.

Ellen Ogle 
Rating:
4.0

He was friendly and personable

Privacy Request  |  First Impressions 
Rating:
5.0

Informative and courteous staff. Vehicle was clean and fit my needs.

Tim krupa 
Rating:
5.0

Customer did not leave a comment.

MARIO PECORARO 
Rating:
5.0

Customer did not leave a comment.

Maria Shior 
Rating:
5.0

Customer did not leave a comment.

doris laboo 
Rating:
5.0

Customer did not leave a comment.

George Fiske 
Rating:
4.0

Sandra was very courteous and helpful. One improvement would be to have more vehicles available at this location. There were only 3.

Rosemary Matus 
Rating:
5.0

Customer did not leave a comment.

Ana Correa 
Rating:
3.0

Everything was fine

Dave Williams 
Rating:
4.0

Customer did not leave a comment.

ABNERI WALKER 
Rating:
3.0

They tried to charge me an extra day when I had returned the truck on same day I rented it

JUAN COLON 
Rating:
4.0

Customer did not leave a comment.

JOHN TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Chyna Geib 
Rating:
5.0

Customer did not leave a comment.

Christopher Bonner 
Rating:
5.0

Customer did not leave a comment.

PAUL RECKER 
Rating:
5.0

Thank you for your service!

Judith Filorimo 
Rating:
5.0

Customer did not leave a comment.

RADIAH GRAHAM 
Rating:
3.0

Super easy to do online although the only problem is you can`t cancel.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Kowaleski 
Rating:
4.0

Dropped off after hours

JOHN SMITH 
Rating:
3.0

The poor man who waited on me was just back from vacation. The system to login to u-hall apparently had been changed while he was out and there was no one else there. After several phone calls he got it sorted out and everything was good from that point on. Lots of waiting while people were waiting for me to show up with the truck. Not the guys fault. He tried hard and eventually got it done.

James Gardiner 
Rating:
3.0

Customer did not leave a comment.

ALONZO BLACKMON 
Rating:
2.0

Customer did not leave a comment.

JOSEPH YALCH 
Rating:
4.0

Easy drop off

desiree spindler 
Rating:
5.0

My experience was awesome. I have not received better customer service at any Uhaul location in Bethlehem. Thank you Sandra for a job well done.

MARYANN SANTIAGO 
Rating:
3.0

Customer did not leave a comment.

BETH MICHALYSHIN 
Rating:
5.0

When I went online to reserve the truck. The website informed me that the only Uhaul location that had the 10ft I needed was out of my way. Our business is on Union Blvd and when we passed the Union Blvd location they had plenty of 10ft trucks available. So it was unfortunate that your website recommend a location for pick up that was out of our way.

Carmen Rendon 
Rating:
4.0

The individual who assisted me was very courteous and knowledgable. She was patient with all my questions and provide the right guidance to make my experience exceptional

CLAUDIO PUGLIESE 
Rating:
5.0

Fast and very helpful.

WILDING BERMUDEZ 
Rating:
5.0

Checking in and completing my reservation was a very pleasant experience. The woman who set everything up was very friendly and made the process run very smoothly.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD BROWN 
Rating:
5.0

They were very helpful, polite, and easy to deal with. They were happy to answer all of my questions, and the building and lot were clean and well maintained.

NANCY WEST 
Rating:
4.0

All I can think of be open on Sundays. But since I was allowed to pick up on sat. All went well

CAROL WHITE 
Rating:
5.0

Let me know by e- mail that the place of pickup had changed. I went to the place of pickup on my reservation, only to find out after a 20 minute wait that my rental was At another location. Needless to say I was not very happy about that. This reflects on u- haul themselves, not the people at the actual rental locations. They were very pleasant and helpful.

FRANKLIN FOULKS JR 
Rating:
4.0

Customer did not leave a comment.

JEAN PODLASEK 
Rating:
4.0

Drove 577 miles PA to NC. No problems with the truck.

WARREN LOLLER 
Rating:
2.0

I should have gone to union street location. I had reserved the larger hand cart and it wasn't there. The inside of truck was not very clean. pretty good truck as it is high miles. Just would not rent from there again

KATHRYN BOYD 
Rating:
1.0

I normally rent from Budget. I decided to use U-Haul because I needed a smaller truck and the price as cheaper. When I arrived the women didn't even greet us. She just stared at me until I said something. She barely explained the policies to me and had an attitude when I had questions. When explained the cleaning policy to me, she stated that she wasn't paid enough to have to clean up after me. She even had an attitude when I stated that I didn't want to purchase the truck insurance. When I got to the truck I walked around it to check for scratches and dents. I had to return to the office to inform her that I wanted to report them. She had an attitude with me about having to gt up and go outside. She didn't even document my scratches on any paperwork. Thankfully I didn't come to the location alone and have a smartphone for documentation. I will NEVER rent from U-Haul ever again and will most definitely never give this location any of my business!!

Allen Amey 
Rating:
4.0

I didn't know I had the truck til the next day at 5pm I thought it was same day. If I would have been told that my trip would have been much calmer without the rush thinking I only had the truck for 5 hours. However overall I had a great experience and will definitely do business again with the company.

Edith Masker 
Rating:
5.0

Excellent experience. Friendly service. Had everything I needed for my move.

James Cardillo 
Rating:
3.0

Couldnt easily find drop box for the keys.

MAYRA NEGRON 
Rating:
1.0

The woman working Sandra was very brash and rude when I first arrived. She told me there was no reservation made. She kept blaming uhaul. The whole situation was very confusing and frustrating.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent customer service

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top